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3 CHILLIES LIMITED

Website, App & API Hosting, Support and Maintenance

Fully managed, SLA-based support for Websites, Apps and APIs with Infrastructure as a Service and Platform as a Service options, including Kubernetes. Our support helps your business increase operational efficiency, maximise performance, and maintain a secure and reliable environment. UK business hours and 24x7 options available.

Features

  • Fixed-price support packages
  • Efficient incident management
  • Guaranteed response times and solution SLAs
  • IaaS and PaaS hosting and support
  • Docker and Kubernetes capabilities
  • Pro-active maintenance
  • 24x7 monitoring
  • Security and software patching
  • Full DevOps operations, build and release pipelines
  • Supported CMS platforms include Sitecore, Optimizely and Umbraco

Benefits

  • Rapid response to incidents and support requests
  • Cost-effective support tailored to your business need
  • Reassurance and confidence that your investment is protected
  • Scalable cloud platform to respond to changing needs

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@3chillies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 9 3 9 2 0 0 3 1 0 1 7 4 4 2

Contact

3 CHILLIES LIMITED Paul Spearman
Telephone: 01189 314196
Email: info@3chillies.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis

Service scope

Service constraints
Support is provided remotely. Business hours support is aligned to UK business hours. 24x7 is also available.

User support

Email or online ticketing support
Yes
Support response times
Average response times to high priority (P1) enquiries within 30 minutes (business hours). Weekend / out of hours - dependent on client requirements.

For customers providing critical services, a 24x7x365 service and tailored SLAs can be negotiated.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support costs and levels are tailored to individual client needs. All support levels provide a guaranteed response time and SLAs for both resolution and root cause analysis. SLAs will be negotiated and agreed with each client before support commences, but a typical SLA for a P1 would be 30 mins acknowledgement, work-around solution within 2 hours (where required) and a permanent solution within 16 hours. We have a dedicated in-house support team, managed by a Support Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £990.00
Network architect
Role level UK Rate Offshore Rate
Network architect £990.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £990.00
Senior solution architect £1,045.00
Lead solution architect £1,320.00
Principal solution architect £1,540.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £990.00
Senior technical architect £1,045.00
Lead technical architect £1,320.00
Principal technical architect £1,540.00

Chief digital and data roles

Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,540.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,540.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £990.00
Senior application operations engineer £1,045.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release analyst £990.00
Change and release manager £1,045.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £990.00
IT service manager £1,045.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £990.00
Senior infrastructure engineer £1,045.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £990.00
Senior infrastructure operations engineer £1,045.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £990.00
Problem manager £1,045.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £990.00
Senior service desk analyst £1,045.00
Service desk manager £990.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £990.00
Senior business analyst £1,045.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £990.00
Senior delivery manager £1,045.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £990.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Test engineer £836.00
Senior test engineer £990.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,045.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £990.00
Senior DevOps engineer £1,045.00
Senior DevOps engineer - management £990.00
Lead DevOps engineer £1,320.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £935.00
Senior frontend developer £990.00
Lead frontend developer £1,045.00
Software developer
Role level UK Rate Offshore Rate
Developer £935.00
Senior developer £990.00
Senior developer - management £990.00
Lead developer £1,045.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
Thursday 24 June 2021
What the ISO/IEC 27001 doesn’t cover
Our ISO 27001 certification covers all of the services provided by 3chillies. The only control not implemented is Outsourced Development as we do not outsource any services.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
05420075-0026-40ee-9183-acb688550636
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@3chillies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.