DACOLL HOLDINGS LIMITED

VISCE Mobile application for Law Enforcement ANPR

Building on the NAS VISCE Management Server – Back Office for Law Enforcement –
ANPR service, this service provides integration with the NSAP data set

Features

• Home Office accreditation

Benefits

• Advanced analytics

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@dacoll.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

298092799308376

Contact

Ryan Black
07976723635
info@dacoll.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: NAS, NSAP,NADC
• Cloud deployment model:
  • Private cloud
  • Community cloud
• Service constraints: Can require LECN,for connection to NAS,NADC and NSAP.
• System requirements: Microsoft SQL Server Database

User support

• Email or online ticketing support: Yes
• Support response times: We use an automated ITSM platform which will provide immediate response to incidents / requests, and give access to knowledge base information which will pre-populate against the request content. We offer multiple response and resolution times dependent upon priority
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We perform under ITIL v4 Framework for Service Management and associated management practices. A Service Delivery Manager will be appointed to customers, who will have access to our technical and non-technical teams as part of an overall service value chain. Our current services support Policing, LEAs, central government and national critical infrastructure. As standard support is within office hours, however we do also overlap this with 24/7/365 services as required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide user and integration documentation, with options for training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This is dependent on the service configuration, typically their is no requirement for data extraction due to onward integration.
• End-of-contract process: N/A
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences between the mobile and desktop service; We have dedicated web applications which are fully responsive, and on-device apps which are specific to mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our ITSM platform provides a self-service interface for customers and stakeholders to create, update and view incidents, requests, service catalog, knowledge base and announcements.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The Self Service interface has gone through testing of assistive technologies in line with WCAG 2.1 AA compliance. This includes aspects of responsive user interface, navigation and screen structure, colours and contrast, and visual element handling. It is able to make use of tools including magnifiers and screen readers.
• API: Yes
• What users can and can't do using the API: What users can and can't do using the API; The API does not allow configurational changes, but instead is used for operational searching of data and intelligence.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Description of customisation; Our service can be tailored and limited to scale down the provided features to suit the requirements and budget of users. This customisation takes place at onboarding. However system administrators can then use role based access control and permissions to further limit the capability each user and associated role is able to make use of, and the data to which they have access.

Scaling

• Independence of resources: Load balancing, and regular review of resource vs utilisation.

Analytics

• Service usage metrics: Yes
• Metrics types: Data throughput, user engagement, user auditing.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Inbuilt applications provide management and data reporting, as well as controlled exporting.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Data import formats
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% availability
• Approach to resilience: Available on request - utilises both local resilience and full disaster recovery
• Outage reporting: Customer dashboard, Service Performance report, and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All access for Service is restricted to dedicated VPN access, and forces Azure SAML MFA in order to access VPN Gateway.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We comply with a number of policies including ISO27001, NIST framework, Cyber Essentials Plus, NHS Digital Toolkit. Where private cloud is used, this is within PASF compliant data centre only. Within our organisation, compliance is managed through internal auditing and regular external auditing. Our Information Security Steering Group manages all compliance and approves any changes within the organisation, and this includes both Senior Management Team and Board level members.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the service are managed via ITIL v4 Change Enablement practices, which requires technical peer review, security impact assessment and testing, change approval board, and approval from our Information Security Steering Group. All changes are logged via our ITSM platform including impacted configuration items, assets, and other services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We comply with NCSC guidelines and this is assessed annually with Cyber Essentials Plus. Within our infrastructure we make use of best practice tools to detect both reactive threats with anti-virus, but also proactively detect suspicious behaviour via a managed detection response solution. This feeds into our SOC who monitor all alerts 24/7. Our SOC assesses all potential threats to our services, collaborating with our Internal ICT team. We deploy patches within NCSC guideline timescales, and where directly related to a Critical or High CVE are able to drive this as an emergency change. SOC, NCSC, Feeds, Horizon scanning
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We comply with NCSC guidelines and this is assessed annually with Cyber Essentials Plus. Within our infrastructure we make use of best practice tools to detect both reactive threats with anti-virus, but also proactively detect suspicious behaviour via a managed detection response solution. This feeds into our SOC who monitor all alerts 24/7. Our SOC assesses all potential threats to our services, collaborating with our Internal ICT team. If a potential threat is suspected, our SOC has permission to isolate impacted devices or users. This takes place 24/7 within minutes of alerts being generated
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use ITIL v4 Incident Management practices, which is used to build our Service Model. Users can report incidents 24/7 via email, self service interface, phone, or through ITSM integration. Incident reports can be provided both via self service interface, dashboards, and service performance reports.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Other
• Other public sector networks:
  • • LECN
  • • L-ENNI

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: Tuesday 7 January 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS United Kingdom Ltd
• ISO 9001 accreditation date: Tuesday 30 May 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 695587c0-0dd8-40ec-8410-e49ce1395518
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bfd063d7-eba2-45a8-a86a-cf4c4691688c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@dacoll.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.