DBAAS LTD

SaaS & PaaS

We specialize in delivering SaaS solutions, which provide users with access to software applications online without requiring installation or maintenance. Using our PaaS offerings, developers can easily build, deploy, and manage applications efficiently, accelerating development cycles and fostering innovation.

Features

• Cost-effectiveness: You only pay for what you use.
• Scalability: Easily adjust resources to meet changing demands.
• Accessibility: Access software or platforms from anywhere, anytime.
• Rapid Deployment: Quickly deploy solutions, accelerating time-to-value.
• Reduced Maintenance: Eliminate software upkeep and infrastructure management.
• Flexibility: Choose from diverse solutions to suit business needs.
• 7. Innovation: Drive innovation with cutting-edge solutions and platforms.
• Collaboration: Foster teamwork with centralized access to tools and data.
• Security: Ensure data protection and compliance with built-in security.
• Focus: Direct attention to core business objectives without distractions.

Benefits

• On-demand Access: Instantly access software or platforms over the internet.
• Customization: Tailor solutions to fit specific business requirements.
• Integration: Seamlessly connect with third-party applications for enhanced functionality.
• Automated Updates: Receive automatic software updates and patches.
• Resource Management: Efficiently allocate computing resources as needed.
• Collaboration Tools: Utilize built-in tools for effective team collaboration.
• Analytics: Access analytics tools for insights into usage and performance.
• Support: Receive comprehensive technical assistance and support services.
• Compliance: Ensure adherence to industry standards and regulatory requirements.
• Monitoring: Monitor performance and security events in real-time.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

300930925533474

Contact

DBaaS Ltd
+44 7480 080202
admin@dbaasltd.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our service extends seamlessly to Microsoft 365 (Azure AD, Teams, Outlook), Google Workspace (Gmail, Drive, Calendar), and popular CRM platforms such as Salesforce. It integrates with these environments to enhance productivity, identity federation, and collaboration, while remaining fully functional as a standalone solution.
• Cloud deployment model: Public cloud
• Service constraints: Our service has minimal constraints. Planned maintenance is scheduled outside business hours with prior notice to buyers. Support is available across standard hardware and operating systems, but legacy or unsupported configurations may have limited compatibility. Certain advanced features may require modern browsers or updated client software.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari latest).
  • Stable internet connection with minimum 5 Mbps bandwidth.
  • Operating system: Windows 10+, macOS 11+, Linux supported.
  • Mobile access requires iOS 14+ or Android 10+.
  • Enabled JavaScript and cookies for full functionality
  • TLS 1.2+ support for secure encrypted connections.
  • Active directory or identity provider for federation access.
  • Minimum 4GB RAM and dual-core processor recommended.
  • Updated antivirus software for endpoint security compliance.
  • VPN client required for administrative or management access.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all questions within 4 working hours during standard business days (Monday to Friday, 9am–5pm). Outside these hours, including weekends and public holidays, response times may extend to up to 12 hours. Priority issues are escalated immediately, ensuring critical support is available at all times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have conducted structured accessibility testing of our web chat support with assistive technology users. Testing included screen readers (JAWS, NVDA, VoiceOver), keyboard-only navigation, and high‑contrast display modes. Users verified that chat elements are properly labelled, the focus order is logical, and notifications are announced clearly. We also tested compatibility with speech recognition software to ensure commands could initiate and manage conversations. Feedback from participants led to improvements such as clearer button labels, enhanced ARIA attributes, and consistent error messaging. Ongoing accessibility reviews are scheduled annually, with adjustments made based on evolving WCAG 2.2 AA standards and user feedback.
• Onsite support: Yes, at extra cost
• Support levels: We provide a structured set of support levels designed to meet the varying needs of our customers. Standard Support is included at no additional cost and covers email, ticketing, phone, and web chat during business hours (9am–5pm UK time, Monday to Friday). An AI‑driven self‑service BOT is available 24/7 to assist with common queries before reaching an operative.; ; For customers requiring extended coverage, we offer Enhanced Support at an extra cost. This includes faster response times, weekend availability, and priority handling of tickets. Enhanced Support is priced according to customer requirements and service scale.; ; Our Premium Support package provides the highest level of assistance. It offers 24/7 coverage, guaranteed response times, and a dedicated Technical Account Manager (TAM) or Cloud Support Engineer to ensure proactive management of customer environments. Premium Support is individually quoted based on scope, complexity, and scale.; ; This tiered approach ensures flexibility: customers can rely on included Standard Support or upgrade to Enhanced or Premium packages depending on their operational needs. By offering dedicated technical expertise at the premium level, we provide not only reactive assistance but also proactive guidance to optimise service performance and reliability.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding process to help users start using our service effectively. User documentation is available online, covering setup, configuration, and troubleshooting, with step‑by‑step guides and FAQs. This ensures that users can quickly access essential information at any time.; ; We also offer online training sessions, delivered via webinars and interactive workshops, to introduce key features and best practices. These sessions are tailored to different user roles, such as administrators, technical teams, and end‑users, ensuring each group receives relevant guidance.; ; For organisations requiring more hands‑on support, we can provide on-site training upon request. This allows teams to receive direct instruction and practical demonstrations in their own environment.; ; Additionally, our support team is available to assist during the initial setup, offering guidance through the web interface or API configuration. Enhanced and premium support packages include dedicated technical account managers who provide proactive onboarding assistance.; ; This combination of documentation, online training, optional on-site training, and direct support ensures that all users—regardless of technical expertise—can begin using the service smoothly and confidently.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data through several secure methods. Self‑service export tools are available within the service interface, allowing administrators to download all user data in open standard formats such as CSV, JSON, or PDF. This ensures compatibility with other systems and long‑term accessibility.; ; For larger datasets or complex integrations, users can utilise the API to automate bulk data extraction, retrieving records programmatically and transferring them into their own environments. The API supports pagination and filtering to manage large volumes efficiently.; ; Additionally, our support team can provide assisted extraction services upon request, ensuring that all data is transferred securely and completely. Sensitive information is handled in compliance with data protection regulations, and encrypted transfer options are available.; ; Once extraction is complete, users retain full ownership of their data. We do not restrict access or impose proprietary formats, ensuring portability and transparency. After the contract ends, data is securely deleted from our systems following agreed retention policies, unless otherwise requested by the customer.; ; This approach guarantees that users can easily and safely retrieve their information at contract closure.
• End-of-contract process: At the end of the contract, users retain full ownership of their data and can extract it using self‑service export tools or the API. Once data extraction is complete, we securely delete all customer information from our systems in line with agreed retention and compliance policies. Customers may also request assisted extraction, ensuring a smooth transition to alternative services.; ; Included in the price of the contract:; ; Access to the core service platform and all standard features.; ; User documentation and online training resources.; ; Standard support, including helpdesk access and troubleshooting.; ; Secure data export tools in open formats (CSV, JSON, PDF).; ; Compliance with accessibility and security standards.; ; Additional costs (optional):; ; Enhanced or premium support packages, including dedicated account managers and priority response.; ; Onsite training or tailored workshops beyond the standard online sessions.; ; Assisted data extraction services for complex or large‑scale transfers.; ; Custom integrations or advanced configurations beyond standard API capabilities.; ; This ensures transparency: the contract price covers all essential service functions, while optional extras are available for organisations requiring higher levels of support or bespoke solutions.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop services provide the same core functionality, but the user interface is optimised for each device. On mobile, the layout is simplified with responsive design, touch‑friendly navigation, and streamlined menus to ensure ease of use on smaller screens. Notifications and alerts are adapted for mobile push formats, while desktop users benefit from a wider layout with more detailed dashboards and multi‑window support. Performance is consistent across both platforms, with no loss of features. The only difference is presentation, ensuring accessibility and usability whether accessed via desktop browser or mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a web‑based, user‑friendly dashboard accessible through all major browsers. It provides intuitive navigation with clearly structured menus, search functionality, and responsive design to ensure compatibility across desktop and mobile devices. Users can manage tickets, access support features, and monitor service activity in real time. Accessibility is built in, meeting WCAG 2.2 AA standards, with keyboard navigation and screen reader compatibility. The interface also integrates AI‑driven self‑service tools, enabling quick resolution of common issues. Overall, it is designed to be simple, efficient, and inclusive, supporting both technical and non‑technical users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have carried out structured accessibility testing of the service interface with users of assistive technologies to ensure compliance with WCAG 2.2 AA standards. Testing included screen readers such as JAWS, NVDA, and VoiceOver to confirm that all interface elements are properly labeled, focus order is logical, and dynamic content is announced clearly. Keyboard‑only navigation was tested to verify that users can access all features without reliance on a mouse. High‑contrast display modes and zoom functions were assessed to ensure readability and consistent layout across different settings.; ; We also engaged users of speech recognition software to validate that voice commands could initiate and manage interactions effectively. Feedback from these sessions led to improvements such as enhanced ARIA attributes, clearer button labels, and consistent error messaging. Testing was performed across both desktop and mobile interfaces to confirm responsive design and usability on smaller screens.; ; These evaluations are repeated on a scheduled basis, with updates made as accessibility standards evolve. By involving assistive technology users directly, we ensure that the interface remains inclusive, practical, and easy to use for individuals with diverse accessibility needs.
• API: Yes
• What users can and can't do using the API: Our API allows users to integrate the service with their own systems and automate common tasks. Setup through the API includes registering accounts, configuring authentication keys, and establishing secure connections to the service. Once configured, users can access core features programmatically without relying solely on the web interface.; ; Changes through the API include creating, updating, and managing support tickets, retrieving status information, and accessing usage data. Users can also configure notifications, adjust account preferences, and integrate workflows with third‑party applications.; ; There are some limitations to API use. While the API supports most operational functions, certain administrative tasks—such as billing management, contractual changes, or advanced configuration of premium support packages—must be completed through the service interface or with assistance from our support team. Additionally, the API enforces rate limits to ensure stability and fair usage across all customers.; ; In summary, the API provides flexible setup and management options, enabling automation and integration, but excludes sensitive administrative functions and is subject to usage constraints. This ensures both security and reliability while giving users extensive control over their service environment.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service in several ways to align with their organisational needs:; ; What can be customised; ; User roles and permissions to control access levels.; ; Notification preferences, including email alerts and push updates.; ; Integration settings with third‑party applications via API.; ; Interface options such as dashboards, reporting views, and layout preferences.; ; Support package levels (Standard, Enhanced, Premium).; ; How users can customise; ; Through the web‑based service interface, using configuration menus and settings.; ; Via the API, enabling automation and integration with external systems.; ; By engaging with our support team for advanced or premium configuration requests.; ; Who can customise; ; Administrators with full access rights can configure roles, integrations, and service packages.; ; End‑users can adjust personal preferences such as notifications and dashboard layouts.; ; Technical teams can use the API to automate workflows and integrate with other platforms.

Scaling

• Independence of resources: We guarantee independence of resources through a multi‑tenant architecture with strict isolation controls. Each customer’s environment is provisioned with dedicated resource quotas for compute, storage, and bandwidth, ensuring workloads are not impacted by other tenants. Auto‑scaling mechanisms dynamically allocate additional capacity during peak demand, while load balancing distributes traffic evenly across infrastructure. Continuous monitoring detects and mitigates resource contention in real time. This approach ensures consistent performance, reliability, and security, regardless of the demand other users place on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed service usage metrics to support monitoring and reporting. Metrics include user activity (logins, session duration, feature usage), system performance (uptime, response times, error rates), and resource consumption (storage, bandwidth, API calls). Administrators can access dashboards and export reports in open formats for analysis. Metrics are updated in near real‑time, enabling proactive management and compliance tracking. Enhanced support packages include customised reporting and trend analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data using self‑service tools built into the service interface. Administrators can download data in open formats such as CSV, JSON, or PDF directly from the dashboard. For larger or automated transfers, the API enables programmatic extraction with filtering and pagination options. Assisted export services are also available from our support team for complex or large‑scale requirements. All exports are secure and encrypted and ensure full data ownership and portability.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
  • PDF
  • XLSX
  • TXT
  • HTML
  • YAML
  • Parquet
  • Avro
  • SQL dump
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML
  • XLSX
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a high level of availability through robust infrastructure and resilient design. Our standard Service Level Agreement (SLA) commits to 99.9% uptime per calendar month, excluding scheduled maintenance. Availability is ensured through redundant systems, load balancing, and continuous monitoring across all critical components.; ; If availability falls below the guaranteed SLA threshold, customers are eligible for service credits as compensation. Credits are calculated based on the percentage of downtime experienced and applied against future invoices. For example, if uptime drops below 99.9% but remains above 99.0%, a partial credit is issued; if uptime falls below 99.0%, a higher credit tier applies.; ; We provide transparent reporting on SLA performance, and customers can request detailed availability metrics at any time. This approach ensures accountability, reliability, and confidence that services remain accessible and performant.
• Approach to resilience: Our service is designed with resilience at its core, ensuring continuity and reliability even under adverse conditions. We employ a multi‑layered architecture with redundancy across compute, storage, and networking components. Critical systems are replicated across geographically separate data centres to provide high availability and disaster recovery capabilities.; ; Datacentres are built to tiered resilience standards, incorporating redundant power supplies, backup generators, and diverse network connectivity. Environmental controls such as fire suppression, climate regulation, and physical access restrictions further protect assets. Continuous monitoring and automated failover mechanisms ensure that any hardware or software failure is detected and mitigated without service disruption.; ; We also implement data replication and backup strategies, ensuring customer data remains available and recoverable. Regular resilience testing, including disaster recovery drills, validates our ability to maintain operations during unexpected events.; ; Detailed information about specific data centre resilience measures is available to customers on request, ensuring transparency while protecting sensitive infrastructure details.
• Outage reporting: Our service provides transparent and timely reporting of any outages through multiple channels to ensure customers remain informed. We maintain a public status dashboard that displays real‑time service availability, ongoing incidents, and historical uptime metrics. Customers can access this dashboard at any time to verify current operational status.; ; For integration into customer monitoring systems, we offer a REST API that provides programmatic access to outage and status information. This allows automated alerts and dashboards to be built directly into customer workflows.; ; Additionally, we issue email alerts to registered contacts whenever an outage or service degradation occurs. These notifications include details of the incident, expected resolution times, and follow‑up updates until the issue is fully resolved.; ; This multi‑channel approach ensures customers are promptly informed, can track resolution progress, and have confidence in the transparency of our operations.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels through strict authentication and authorisation controls. Access is limited to approved personnel using Multi‑Factor Authentication (MFA) and role‑based permissions. All administrative actions are logged and monitored to detect anomalies. Support channels are segregated, with privileged access granted only to vetted staff.; ; Connections are encrypted, and remote access requires a secure VPN or dedicated links. Regular audits and reviews ensure compliance with least‑privilege principles. This layered approach prevents unauthorised access, protects sensitive data, and ensures accountability across all management and support operations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Governance standards also comply with SOC 2 Type II, SSAE‑18 / ISAE 3402, CSA STAR Certification, and the NIST Cybersecurity Framework (CSF). These frameworks ensure comprehensive coverage across operational security, risk management, and compliance, reinforcing our commitment to robust governance and continuous improvement in service security.
• Information security policies and processes: We follow a comprehensive set of information security policies and processes aligned with ISO/IEC 27001 and other recognised standards. These policies cover access control, data protection, incident management, vulnerability management, and secure software development.; ; Our reporting structure ensures accountability at all levels. A named board‑level executive holds overall responsibility for service security. The Information Security Officer oversees day‑to‑day implementation, supported by dedicated security teams. Regular reporting flows from operational teams to senior management, ensuring visibility of risks, incidents, and compliance status.; ; To ensure policies are followed, we conduct mandatory staff training, enforce role‑based access controls, and apply continuous monitoring across systems. Regular internal audits and external assessments validate compliance. Any incidents or breaches are escalated through a formal incident response process, with corrective actions tracked to closure.; ; We also maintain a policy review cycle, updating controls to reflect evolving threats and regulatory requirements. This governance framework ensures that information security remains embedded in our operations and culture, providing customers with confidence in the resilience and integrity of our services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow a structured configuration and change management process aligned with recognised standards. All service components are tracked throughout their lifecycle using a centralised configuration management database (CMDB), ensuring accurate records of assets, versions, and dependencies.; ; Changes are initiated through formal requests, reviewed by a Change Advisory Board (CAB), and assessed for potential security, compliance, and operational impact before approval. Security reviews include vulnerability analysis, risk assessment, and regression testing. Approved changes are implemented in controlled environments, with rollback plans in place. Continuous monitoring and audit trails ensure accountability and resilience.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a structured vulnerability management process aligned with recognised standards. Potential threats are assessed through continuous monitoring, automated vulnerability scanning, and formal risk assessments to determine severity and impact on services.; ; Critical patches are deployed rapidly, typically within 24–48 hours of release, while lower‑risk updates follow scheduled maintenance windows to minimise disruption.; ; We source threat intelligence from multiple channels, including vendor advisories, industry security bulletins, government CERT alerts, and trusted third‑party feeds. This ensures timely awareness of emerging vulnerabilities and enables proactive remediation to maintain the security and resilience of our services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate continuous protective monitoring across all services using automated tools, intrusion detection systems, and log analysis to identify potential compromises. Suspicious activity is flagged through correlation of events, anomaly detection, and threat intelligence feeds.; ; When a potential compromise is detected, our incident response team investigates immediately, containing the threat and mitigating impact. Root cause analysis and corrective actions follow to prevent recurrence.; ; We respond to incidents rapidly, with critical events addressed within minutes to hours, depending on severity. Customers are notified promptly, and detailed post‑incident reports are provided to ensure transparency and trust.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain pre‑defined incident management processes for common events such as service outages, security alerts, and access issues. These processes include clear escalation paths, containment steps, and recovery procedures to ensure rapid response.; ; Users can report incidents through multiple channels, including a dedicated support portal, email, and 24/7 helpdesk. All reports are logged, triaged, and tracked in our incident management system.; ; We provide incident reports to affected customers, detailing root cause, impact, resolution steps, and preventive measures. Reports are shared promptly after resolution, ensuring transparency and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version includes core service functionality, secure access, and basic support. It does not include advanced features such as premium integrations, extended storage, or priority support. The free trial is available for a limited period of 30 days, enabling buyers to evaluate suitability before purchase.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 5 September 2025
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 5 September 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6e047eb3-459e-4edf-9ddd-c1125e3f7dba
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5e571ec8-9407-499e-826f-6c7e456c241b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.