INGENTIVE LIMITED

Microsoft Power Platform Low Code Applications By Ingentive

Ingentive delivers Microsoft Power Platform low-code solutions that enable organisations to build secure, scalable applications using Power Apps, Power Automate, Power Pages and Dataverse. We provide design, development, governance and enablement services so teams can create, extend and support applications in-house, reducing manual processes and improving operational efficiency.

Features

• Low-code app development using Power Apps.
• Automated workflows with Power Automate.
• Secure data storage using Dataverse.
• Integration with Microsoft 365 and Dynamics.
• Process mapping and requirements discovery.
• Canvas and model-driven app creation.
• Power Pages site design and configuration.
• Custom connectors and API integrations.
• Role-based security and governance setup.
• Training and enablement for citizen developers.

Benefits

• Faster delivery of business applications.
• Reduced reliance on traditional development.
• Improved automation and operational efficiency.
• Empowered staff building in-house solutions.
• Scalable solutions aligned to organisational growth.
• Lower development and maintenance costs.
• Rapid prototyping and iterative innovation.
• Better integration across business systems.
• Enhanced data consistency through Dataverse.
• Increased agility in process improvement.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

300957146103413

Contact

G-Cloud Team
02081323255
G-Cloud@ingentive.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This service extends Microsoft Power Platform and integrates with Microsoft 365, Dynamics 365, Azure services and supported third-party applications. It enables organisations to connect systems, reduce duplication, improve data accuracy and create capabilities not available in existing tools.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service is based on Microsoft Power Platform and Microsoft 365 services. Integrations with legacy or third-party systems depend on available APIs and may require additional design. Delivery and support operate within agreed service hours; extended or out-of-hours support is available at additional cost. Certain complex issues may require additional investigation time.
• System requirements:
  • Microsoft Power Platform or Microsoft 365 licences for required users.
  • Supported browser: Edge, Chrome, Firefox, or Safari.
  • Windows 10+ or macOS 10.14+ for desktop access.
  • Android 6.0+ or iOS 12.0+ for mobile apps.
  • Reliable internet connection for cloud-based functions.
  • Azure AD or equivalent identity provider for authentication.
  • Up-to-date antivirus on all user devices recommended.
  • Sufficient device memory for app performance.
  • Modern email client for workflow notifications.
  • Stable network for real-time automation and data synchronisation.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers flexible support packages (Flexi, Flexi Plus and Complete). All packages include the following response SLAs:; Major: 1 hour; Intermediate: 4 hours; Minor: 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Microsoft’s web chat capabilities are tested against WCAG 2.1 AA and EN 301 549 standards, including reviews with assistive technologies such as screen readers, keyboard-only navigation and high-contrast settings. These tests ensure the chat experience remains accessible to users with varying accessibility needs.
• Onsite support: Yes, at extra cost
• Support levels: Ingentive provides three support levels: Flexi, Flexi Plus and Complete. Each tier offers different levels of incident response, advisory support and proactive assistance. All tiers include standard response SLAs of 1 hour for major issues, 4 hours for intermediate issues and 8 hours for minor issues.; ; Support costs vary by tier and are published in the pricing documents. A dedicated Service Delivery Manager or technical specialist is provided for Flexi Plus and Complete, with access to cloud support engineers for escalations.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users require the appropriate Microsoft Power Platform or Microsoft 365 licences, assigned by a customer Global Administrator. Once licences are allocated, users gain access to the relevant Power Apps, Power Automate, Power Pages and Dataverse modules needed for their role.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be exported using standard Power Platform and Microsoft 365 export tools, including entity exports, Excel/CSV downloads and solution exports. Where advanced extraction is required, third-party tools may be used. Microsoft retains data for a limited period after subscription expiry, after which it is permanently deleted in line with Microsoft’s retention policies.
• End-of-contract process: Subscription changes or cancellations are managed through the Microsoft 365 admin portal. Removing licences immediately removes user access to the service. Data remains available while at least one valid licence exists; if all licences are cancelled, Microsoft retains the data for a defined period before deletion in accordance with its retention policy.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience is optimised for smaller screens with simplified navigation and a reduced feature set. Desktop versions support fuller functionality, more advanced customisation, and stronger offline capability. Performance, integrations and data handling may vary due to device and platform constraints.
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise applications extensively, including layouts, forms, workflows, permissions, dashboards, reports, notifications, templates and integrations. Customisation is completed through Power Apps, Power Automate and admin settings using drag-and-drop tools, wizards and configuration panels. Administrators have full customisation rights, while standard users receive permission-based access.

Scaling

• Independence of resources: Microsoft is delivered via the Microsoft 365 platform that provides the necessary performance and availability to meet any organisations needs.; ; The data centers that houses the Microsoft 365 instances is continuously monitored to ensure no loss or degradation of service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage metrics to help organisations understand adoption, licence utilisation and performance of Power Platform applications. Metrics include user activity, app usage, automation runs and environment-level insights. Reports can be provided regularly or on request. Resource tagging and FOCUS tagging are supported where applicable.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Depending upon which module will affect the approach and export capabilities.; ; All Microsoft modules provide a dashboard detailing usage of each module.
• Data export formats: ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Microsoft delivers high availability for Power Platform services through a globally distributed cloud infrastructure. Service health is continuously monitored, and planned maintenance is communicated in advance through the Microsoft 365 Message Center. Unplanned incidents and outages are reported in real time, ensuring users have clear visibility of service status and uptime performance.
• Approach to resilience: Power Platform resilience is achieved through multiple layers of protection, including geographically redundant datacentres, automated failover capabilities, resilient network architecture and built-in data backup and recovery processes. Microsoft continuously monitors platform services and employs a dedicated incident response function to quickly address faults, minimise disruption and maintain service continuity.
• Outage reporting: Outages and service issues are reported via the Microsoft 365 Service Health Dashboard, providing administrators with real-time incident updates, impact assessments and estimated resolution times. Microsoft also issues notifications through the Message Center to communicate progress and inform customers of important changes affecting service availability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Microsoft have a number of different administrative roles pre-defined to help organisation ensure that the right people have access to monitor, manage and configure the products and services available.; ; These can be extended and adapted for each organisation based upon their individual needs.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Microsoft applies established security policies across Power Platform, including comprehensive risk management, compliance with standards such as ISO 27001 and GDPR, strong encryption and access controls, structured incident response procedures and regular employee security training. These measures ensure customer data is protected throughout the service lifecycle.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Microsoft applies a structured change management process for Power Platform services, including planned updates, feature releases and unplanned security changes. Customers can manage release timing using environment settings and non-production testing. Microsoft provides advance notice and release information via the Message Center and published release notes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft manages vulnerabilities through continuous scanning, patching, configuration hardening and anti-malware protection across the cloud environment. Machine-state monitoring ensures assets meet required security baselines. Ingentive monitors relevant advisories and supports customers with configuration or integration-related remediation when required.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft continuously monitors Power Platform services using automated telemetry, alerting and synthetic testing from multiple locations. Potential issues or anomalies are investigated and remediated through established incident response processes. Ingentive supports customers by reviewing relevant alerts and escalating issues as appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incidents follow a defined lifecycle aligned with NIST 800-61: preparation, detection, analysis, containment, eradication, recovery and post-incident review. Microsoft manages platform-level incidents, while Ingentive manages customer-specific incidents and communication in accordance with agreed support procedures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 8%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (The British Standards Institution)
• ISO/IEC 27001 accreditation date: Monday 2 December 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI (The British Standards Institution)
• ISO 9001 accreditation date: Monday 2 December 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 98e278a3-5880-449a-952b-7b89db613d0a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3d23812e-eed4-4502-8743-36542a6d9b5a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.