INTELLIGENT DECISIONING LTD
Intelligent Decisioning Retained Consultancy / Support
The Retained Consultancy provides cover for support of Intelligent Decisioning products and services as well as advanced support for Microsoft 365 services and workloads.
Features
- Dedicated Principal Consultant – continuity and technical guidance
- Personalised SLAs – Responses aligned with business needs
- Unlimited Support Requests – Raise tickets via self-service portal
- Incident and Problem Management – Rapid resolution for operational issues
- Change and Enhancement Consultancy – Advise on improvements
- Monthly Usage Reporting
- Knowledge Transfer Sessions – Upskill internal teams
- Remote Deployment Assistance – Configure products and services
- Governance and Compliance Guidance – Ensure adherence to ISO/UK standards
- Proactive Health Checks – Identify risks/optimise Microsoft 365 environments.
Benefits
- Reduces operational risk – Provides expert oversight
- Improves service continuity – Ensures consistent support
- Accelerates problem resolution – Delivers rapid response for incidents
- Optimises Microsoft 365 environments – Enhances performance and governance
- Supports informed decision-making – Offers strategic advice
- Minimises downtime – Maintains business productivity
- Enhances compliance posture – Aligns with ISO/UK security standards
- Transparent reporting – Monthly summaries
- Upskills internal teams – Knowledge transfer sessions
- Delivers predictable costs
Enterprise architect
| £900.00 |
|
| £950.00 |
|
| £1,000.00 |
|
| £1,050.00 |
|
Solution architect
| £900.00 |
|
| £950.00 |
|
| £1,000.00 |
|
| £1,050.00 |
|
Technical architect
| £900.00 |
|
| £950.00 |
|
| £1,000.00 |
|
| £1,050.00 |
|
Development operations (DevOps) engineer
| £900.00 |
|
| £950.00 |
|
| £1,000.00 |
|
| £1,050.00 |
|
Standards and certifications
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ISO/IEC 27001 certification
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Yes
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ISO/IEC 27001 accredited by
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Citation ISO Certification
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ISO/IEC 27001 accreditation date
-
Friday 12 October 2018
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What the ISO/IEC 27001 doesn’t cover
-
The scope of the Management System applies to the following:-
THE PROVISION OF IT CONSULTANCY SERVICES AND DEVELOPMENT OF CUSTOM
SOFTWARE SOLUTIONS
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ISO 28000:2022 certification
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No
-
ISO 9001 certification
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Yes
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ISO 9001 certification accredited by
-
Citation ISO Certification
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ISO 9001 accreditation date
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Friday 9 July 2021
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What the ISO 9001 doesn’t cover
-
The scope of the Management System applies to the following:-
The provision of IT consultancyservices and development of customsoftware solutionS
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Quality management systems (QMS)
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Yes
-
CSA STAR certification
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No
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PCI certification
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No
-
Cyber essentials
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Yes
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Cyber Essentials Certificate Number
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2B993ED0-97BA-43B0-BB95-93AA09B2158B
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Cyber essentials plus
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No
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Cyber Essentials Alternative
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You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
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Other security certifications
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No
Social value
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Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Volunteering opportunities for staff
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
info@id-live.com.
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