SVGC LIMITED

Digital Knowledge Information Management (DKIM) Service

Our Data Estate Discovery enhances DKIM by undertaking a data discovery to establish a roadmap of the Data Estate as is, before performing a detailed data analysis based upon the findings of the Discovery, to explore in more granular depth the status of individual files and data content for accessibility.

Features

• Data roadmapping, continuity assessment, tenancy discovery, disposition-review & data dashboarding
• Data cataloguing, document filtering, file format and path analysis
• File pattern analysis, file-integrity, ROT and ephemera identification and removal
• Digital document tagging, taxonomy & lexicon building & data deduplication
• Metadata extraction, corruption review and repair
• Intelligent meta-data search, elasticSearch, GDPR personal data search, FOI-SAR resolution
• Digital Data Sensitivity review, data file Auto-Classification and Declassification
• Digital data multi-format legacy file type conversion and flat-file normalisation
• Sensitive data identification and redaction using AI directed auto-identification
• PRA TNA archiving assured digital record packaging and transfer pipeline

Benefits

• Full digital files Assessment: integrity, assurance and duplication
• Full digital files identification, multi-format file conversion and normalisation
• PRA-ready digital sensitivity redaction, with assured TNA packaging and transfer
• Transparently supports over 1500+ modern and legacy digital file formats
• Integrated COTS with leading-edge AI support to auto-identify sensitive content
• Effective reduction in DKIM and redaction Curator team workload
• Automatic detection of sensitivities across all documents across DKIM policies
• Established audit and detailed understanding of data estate holdings
• Digital holding reset-review. Data Estate footprint with user/tenancy discovered
• Pan UK Government Department consistency with TNA mosaicing prevention

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mail@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

301727533552200

Contact

Mr Simon Walker
07904 813280
mail@svgc.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: COTS EDRMS solutions. Other data discovery solutions
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Due consideration will need to be given to the applicability of the service across Cloud types when considering the security classification of the digital records under digital curation.
• System requirements:
  • Available Compute and Memory
  • Required Storage and I/O Throughput
  • Data file Staging Area for analysis
  • High-Bandwidth Network
  • Suitable file access: Read/Write Permissions
  • Location for Elastic Metadata Store

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Typically:; ~ Office Hours 09:00 –17:00 M-F excluding Bank Holidays. ; ~ No-out of hours support provision for software support ; ~ P1 Critical: 4 Hrs; ~ P2 High: 8 Hrs; P3 Medium: 1 Day; P4 Low: 2 Days; We are open to a discussion on the service support requirements on a case-by-case basis.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We expect to provide Early Life Support (ELS) during service transition and handover. We will provide service support at 2nd and 3rd line during ELS and thereafter if required and budgeted by the client. We expect to provide Training / Knowledge Transfer, KT Clinics and on-line support at differing levels according to the client requirement. Support cost will be determined by support requirements and longevity. A Technical Account Manager will manage the project. A Service Manager will manage the service support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The service is deployed through three phases of Discovery, Audit and Implementation. A Pre-Discovery phase, part of the Discovery phase, is used to help user early to identify data source access requirements and risks and engage with stakeholder / users to discover the challenges of the data environment, establish the most appropriate courses of data discovery, audit analysis and DKIM implementation - with the users / stakeholders keenly engaged throughout. Each phase is formally reported upon and that supports the planning for the the next phase. As each aspect of a phase is completed, support user documentation for that capability is added to the Knowledge Transfer store and appropriate onsite / online training and ELS established and delivered.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The purpose of the DKIM data curation service is to consolidate, analyse, integrity check, duplicate and ROT find and remove and normalise digital files to build a meta-data encyclopaedia of their content, which may then be elastic-searched. As such this DKIM methodology delivers offers business benefit in efficiencies, compliance, error reduction, improved resource efficiency and more effective business cadence. The outcome of the DKIM delivery is a consolidated, cleaned and curated data-set into a central secure file-store (on-prem, in-cloud, hybrid) with appropriate accessibility rules applied to allow users to extract their cleaned data at contract completion. Guidance / training on how that is achieved is delivered during the ELS / handover phase.
• End-of-contract process: The purpose of the DKIM data curation service is to consolidate, analyse, integrity check, de-duplicate and identify ROT find and remove and normalise digital files to build a meta-data encyclopaedia of their content, which may then be searched, on client-site. As such this DKIM methodology delivers offers business benefit in efficiencies, compliance, error reduction, improved resource efficiency and more effective business cadence. The outcome of the DKIM delivery is a consolidated, cleaned and curated data-set into a central secure file-store (on-prem, in-cloud, hybrid) with appropriate RBAC rules applied to allow users to extract their cleaned data at contract completion. Guidance / training on how that is achieved is delivered during the ELS / handover phase.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The service provides APIs to allow access to curated data following the DKIM data curation process. Users may request curated data, request processing services, trigger analysis and apply custom configurations, with read-only access provided for authorised users.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The application of DKIM services on a client infrastructure covers a range of records analysis functionality including by example, document filtering, file deduplication analysis, file format analysis and folder path analysis, with users empowered to customise post-processing the records analysis results. This includes customisation for the identification of personal data in support of GDPR / SAR requests.

Scaling

• Independence of resources: We work closely with the user technical team to identify and establish the necessary compute resources for the expected user community demand. The number of users given access is thereby controlled and the service scaled accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: Our DKIM service provides a range of analysis metrics resulting from the scrutiny of Data Estate digital records, including but not limited to Tenancy Analysis, File Duplication, File format, File name, Folder path, Folder structure, Personal Data (PII), Metadata (tagging), ROT/ephemera, File corruption, Disposition (retention, disposition, archive), Password protection, Orphaned identified files, Pattern analysis (data regularities, trends, and record relationships) and Classification (sensitivity review). Further it provides tracking the state and status of digital records as they move from original data source to curated status, as well as uptime statistics for the UK-sovereign hosted environments.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Curated digital files may be accessed from (M365) OneDrive / Teams / files / folder structures as normal.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Standard Office conversion tools apply
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Capable of analysis and import of over 1500 file types

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The nature of the service, which may be hosted entirely on client infrastructure or SVGCs secure private cloud service, means that the level of service availability is dictated by the level of availability of the client infrastructure or 99.99% for cloud resilience. We seek to ensure during Discovery that the level of the client's service availability meets our expectations for DKIM service availability, which will be Four Nines (99.99%) for routine business operations.
• Approach to resilience: Our datacentre operations include DKIM operations at all levels of national security. Our Data Centre operations and software are Secure by Design. Details available on Request.
• Outage reporting: DKIM service outages are identified to DKIM Administrator through fault logs, relayed to users via email alerts where requested.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Where feasible we restrict access to management interfaces by implementing Role-Based Access Control (RBAC) and Public Sector network identity federation, allowing only authorised client personnel access to DKIM service configurations. We secure support channels through encrypted communication and identity verification protocols. Further and if possible, we may use Privileged Access Management (PAM) to enforce a "least privilege" protocol to maintain time-bound access for DKIM admin tasks. This dual approach prevents unsanctioned modifications and ensures that management activities are audited and traceable within the client's infrastructure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are accredited to ISO 27001 where information security policy maintenance is regarded as core business governance function. Under ISO27001, our Senior Management is required to demonstrate leadership by aligning security objectives with business strategic goals. As such they are responsible for establishing clear reporting lines, and delegating authority to roles including our Security Controller and Chief Technology Officer to provide the business with performance updates, ensuring security remains a business priority. We maintain relevance in our security policies by planning reviews at planned intervals or key business change junctures, to ensure our Security policies accurately reflects the current business and its threat landscape. We ensure policy adherence is achieved by making staff aware of the policies and the consequences of non-conformance, to the business, our clients and themselves. We validate compliance through internal Audits to provide evidence that our operational practices align with our policies. Discrepancies are treated as "non-conformities" to trigger formal corrective actions such that we can maintain integrity within our Information Security, and that of our clients.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We deliver Configuration and Change Management through a lifecycle-integrated approach to ensure operational stability. We use a Configuration Management Database (CMDB) to track Configuration Items (CIs), such as source code and infrastructure, maintaining a "single source of truth" for our DKIM service. In parallel, we govern modifications via a Request for Change (RFC) workflow, categorising updates by risk. Every change undergoes a Security Impact Analysis (SIA) to evaluate threat surface expansions. We enforce this through automated Security Gates in our CI/CD pipeline, including vulnerability scanning and using manual peer reviews also where there are significant DKIM service architectural changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We achieve vulnerability management for our DKIM services through a continuous, intelligence-led lifecycle. We consolidate threat data from diverse origins, including National Cyber Security Centre (NCSC) alerts, client and vendor advisories, and automated CVE feeds. Potential threats are typically assessed using a risk-based matrix that evaluates exploitability against the sensitivity of our DKIM services. To ensure rapid mitigation, we use our CI/CD pipeline with automated testing and assurance, allowing us to deploy verified patches across our service environments within hours of discovery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Where feasible, we support our client’s protective monitoring by aligning our DKIM services into their centralised logging and SIEM platforms. We identify potential compromises by monitoring for unauthorised DKIM signature failures, or anomalies file access that indicate file misuse and possible insider cyber-threat. On detecting a compromise, we provide immediate technical support to help isolate the affected infrastructure and audit the file signing environment. We ensure a more rapid response by maintaining pre-validated hashing of DKIM files, allowing us to identify unauthorised changes to DKIM curated files, to assist out client to maintain their data records integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: We identify potential incidents through automated monitoring and client user reports. For typically common events, such as licence expirations or data validation failures, we may apply pre-defined playbooks to ensure faster and consistent resolution. When our DKIM users report incidents, they routinely do so through a centralised 'ServiceNow' Service Desk portal at 1st line maintained by our client service team. This triggers a service level and priority assessment. During ELS and extended support periods, we deliver 2nd/3rd line support. We provide detailed incident reports, identifying cause, impact, and corrective action. This structured approach ensures transparency.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks:
  • Example: HM Treasury TRiS
  • Example: MoJ Secure Access Service Edge
  • Example: LECN
  • Example: FCDO Firecrest / Osprey
  • Example: Home Office POISE/Shared Technology Services
  • Example: Restricted LAN Interconnect (RLI)
  • Applicable to any available public sector network on request

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 6%
• Over £5,000,001: 9%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 22 October 2025
• What the ISO/IEC 27001 doesn’t cover: Non-Office based data-centric programmes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: World Certification Services (WCS)
• ISO 9001 accreditation date: Wednesday 30 October 2024
• What the ISO 9001 doesn’t cover: Not applicable. Our certification covers all aspects of our deliverable work.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 56c2341c-29e3-4ccc-85e3-1159971f4326
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C17ae6ae-b88b-4728-847f-e64e468020c9
• Other security certifications: Yes
• Any other security certifications: ISO20000 IT Service Management

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mail@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.