VIATEL TECHNOLOGY UK LTD

Microsoft 365

Viatel delivers a comprehensive Microsoft 365 SaaS service, combining licensing, implementation, management and security. As a Microsoft partner, it provides secure, integrated productivity tools including Teams, Exchange, SharePoint and Copilot, alongside identity, threat protection, backup, compliance optimisation and expert support for modern hybrid working.

Features

• Tailored Licensing & Plan Selection
• Implementation & Configuration
• Security & Compliance
• Advanced Features Support
• Managed Support & Optimisation

Benefits

• Reduced IT Complexity
• Enhanced Security Posture
• Improved Productivity
• Cost Optimisation
• Expert Support & Guidance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

302256940817477

Contact

Gerard McCann
+447590689465
gerard.mccann@viatel.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Viatel’s Microsoft 365 SaaS service operates within the constraints set by Microsoft 365, including licensing, storage, regional availability, integration, and operational limits. Feature access depends on the chosen plan, with advanced tools like Copilot available only on certain SKUs. Storage quotas apply to mailboxes, OneDrive, and SharePoint, while data residency and compliance rules restrict certain functionalities. Third-party integrations and hybrid setups may have compatibility limitations. Microsoft manages updates, patches, and service availability, including planned maintenance and SLA-based uptime. Within these boundaries, Viatel provides tailored implementation, security, ongoing support, and management, ensuring organisations maximise productivity, collaboration, and compliance.
• System requirements:
  • Windows 11, Windows 10, or macOS
  • IOS (latest 3 versions), Android (latest 3 versions)
  • Tablets: iPadOS or Android tablets supported
  • Microsoft Edge, Google Chrome, Firefox, or Safari
  • JavaScript and cookies must be enabled
  • Reliable internet connection (broadband recommended)
  • Network ports and protocols open for Microsoft 365 services
  • Microsoft 365 Apps
  • Compatible with local OS and device drivers
  • Others according to feature e.g. microphone for teams meetings

User support

• Email or online ticketing support: Yes
• Support response times: SLAs can be customised according to requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels up to 24/7/365; Costs can be provided once we review requirements.; We can provide a technical account manager or cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started with Viatel’s Microsoft 365 SaaS service is designed to be simple and guided, ensuring users can quickly access and benefit from the platform. The process begins with service provisioning, where Viatel sets up the organisation’s Microsoft 365 tenant, assigns licenses, and creates user accounts. Administrators receive access credentials and initial setup instructions to manage the environment.; ; Once provisioned, user onboarding takes place. Each user is provided with login credentials for the Microsoft 365 portal and guidance on accessing the service via web browsers, desktop applications, or mobile apps. Optional training or onboarding sessions help staff become familiar with core apps such as Teams, Outlook, SharePoint, OneDrive, and Office productivity tools.; ; During setup, administrators configure security, compliance, and policy settings, including multi-factor authentication, conditional access, and data retention policies. Users can customise their personal settings, including themes, notifications, and email signatures, to optimise productivity.; ; Next, users install Microsoft 365 Apps on desktops and mobile devices, following Viatel guidance to ensure proper login, syncing, and integration with cloud storage.; ; Finally, Viatel provides ongoing support and resources, including helpdesk assistance, tutorials, and documentation, to help users troubleshoot issues, adopt features effectively, and maximise the value of Microsoft 365.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When a contract for Viatel’s Microsoft 365 SaaS service ends, users can extract their data before the tenant is deactivated. Files in OneDrive and SharePoint can be downloaded directly or synced locally. Emails, contacts, and calendars in Exchange Online can be exported via Outlook or PST files, while Teams content can be retrieved using Compliance eDiscovery tools. Administrators can perform bulk exports with eDiscovery, Compliance Center, or PowerShell scripts. Viatel typically provides a grace period for extraction. Exported data uses standard formats like PST, CSV, or native document files, ensuring portability and compatibility with other platforms.
• End-of-contract process: At the end of a Viatel Microsoft 365 SaaS contract, a structured offboarding process is followed. Customers are notified in advance and provided a plan for data extraction, including emails, files, and Teams content via OneDrive/SharePoint downloads, Outlook PST exports, or eDiscovery tools. User accounts are suspended, and licenses are deprovisioned. Cloud storage and service access are removed after a grace period. Viatel completes decommissioning by removing tenant configurations and ensuring data compliance. Support services cease unless a renewal or migration plan is arranged. This process ensures secure, compliant termination while allowing organisations to retain critical data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Viatel provides comprehensive documentation for its Microsoft 365 SaaS service, designed for users, administrators, and developers. It includes user guides for accessing apps, admin guides for managing users, security, and compliance, and developer guides for Microsoft Graph API and workflow automation. The documentation is primarily HTML/web-based, with interactive content, live examples, and search functionality, and some guides may be available as PDFs for offline use. It is accessible via Viatel’s support portal, Microsoft 365 web portals, and mobile devices, allowing easy reference for onboarding, configuration, integration, and ongoing use, tailored to different roles and service components.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Viatel’s Microsoft 365 service offers both desktop and mobile access, with differences reflecting device capabilities. Desktop apps provide full-featured functionality, including advanced editing, macros, add-ins, offline access, and comprehensive Teams meeting controls, leveraging local hardware and storage. Mobile apps are optimized for touch, smaller screens, and on-the-go collaboration, supporting messaging, basic editing, and file access via OneDrive or SharePoint, though some advanced features and offline capabilities are limited. Notifications and collaboration are available on both, with push alerts on mobile. Overall, desktop delivers maximum productivity and advanced tools, while mobile ensures flexible, accessible work and communication wherever users are.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Viatel’s Microsoft 365 SaaS service provides multiple interfaces for users and administrators. The web-based portal offers access to Outlook, Teams, SharePoint, OneDrive, and administrative tools from any supported browser. Desktop applications deliver full-featured Office apps with offline editing and advanced functionality. Mobile apps enable on-the-go collaboration, messaging, and push notifications. Administrators can manage users, licenses, security, and policies via the Microsoft 365 Admin Center, while Viatel may provide additional support dashboards. Integration is supported through the Microsoft Graph API, allowing automation and hybrid configurations. These interfaces ensure flexible access, management, and secure collaboration across devices.
• Accessibility standards: None or don’t know
• Description of accessibility: Viatel’s Microsoft 365 SaaS service meets key accessibility standards to ensure inclusive use. Its interfaces comply with WCAG 2.1 Level AA and Section 508, supporting proper contrast, keyboard navigation, screen readers, and accessible forms. Desktop and mobile apps include features like Accessibility Checker, high-contrast modes, dictation, captions, and live transcription in Teams. Assistive technologies, magnification, and alternative input methods are fully supported. Microsoft continuously updates accessibility features, and Viatel ensures users benefit from these improvements. Overall, the service provides an inclusive environment across web, desktop, and mobile platforms, supporting users with visual, auditory, or motor impairments.
• Accessibility testing: Viatel’s Microsoft 365 SaaS service relies on Microsoft’s extensive accessibility testing to ensure compatibility with assistive technologies. Interfaces are tested with screen readers, keyboard navigation, voice input, high-contrast modes, and mobile gestures. Office apps use Accessibility Checker for alt text, headings, and contrast compliance. Viatel provides deployment guidance, user training, and ongoing support to enable accessibility features, ensuring staff can effectively use web, desktop, and mobile applications. Continuous monitoring ensures updates do not disrupt functionality. By combining Microsoft’s testing with Viatel’s support, users with visual, auditory, or motor impairments can access and collaborate within the Microsoft 365 environment reliably.
• API: Yes
• What users can and can't do using the API: Viatel’s Microsoft 365 SaaS service supports integration and automation through the Microsoft Graph API, providing a unified, secure, and programmatic way to interact with the platform’s data and functionality. Microsoft Graph is a RESTful API that connects developers to Microsoft 365 services, enabling automation, analytics, reporting, and custom application development. It covers a wide range of services, including user profiles, mail, calendars, contacts, OneDrive and SharePoint files, Teams collaboration, groups, directory services via Azure Active Directory, and security and compliance reporting.; ; Using Microsoft Graph, organisations can automate workflows, such as synchronising calendars, managing Teams channels, or updating SharePoint content. It allows integration with third-party systems, custom dashboards, and internal applications. Access is controlled securely through OAuth 2.0 and Azure AD authentication, supporting delegated user access and application-level permissions.; ; While Viatel manages the deployment, configuration, and security of Microsoft 365, the availability of APIs via Microsoft Graph allows customers and third-party developers to extend functionality, extract insights, and streamline business processes. This provides flexibility for hybrid environments, custom integrations, and automation needs, all while maintaining the security, compliance, and support structure offered by Viatel. In essence, Microsoft 365 remains a SaaS solution, with APIs offering extensibility without compromising managed service reliability.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Viatel’s Microsoft 365 SaaS service can be extensively customised to meet organisational needs, while still leveraging the cloud-hosted simplicity of Microsoft 365. At the tenant and user level, administrators can configure user accounts, roles, and permissions, as well as apply security measures such as multi-factor authentication, conditional access policies, and data retention settings. Compliance configurations, including backup, retention, and auditing policies, can also be tailored to match regulatory requirements.; ; At the application level, individual Microsoft 365 apps can be customised. Teams can be structured with specific channels, templates, and meeting policies; Outlook and Exchange Online can include custom mailbox rules, signatures, and retention policies; and SharePoint and OneDrive sites can be organised with custom libraries, permissions, and navigation structures. Branding and user experience can also be tailored through corporate logos, themes, and welcome messages to create a consistent, organisation-specific interface.; ; Custom workflows and integrations are possible using Microsoft Power Automate and the Microsoft Graph API, enabling automation of business processes, connection to third-party systems, and development of custom apps, bots, or add-ins. Security and compliance can be further extended with endpoint protection, data loss prevention policies, and auditing rules.

Scaling

• Independence of resources: Viatel ensures that Microsoft 365 users are not affected by other customers’ demand through multiple measures. Each tenant is logically isolated, so data and workloads are separate. Microsoft 365’s cloud infrastructure scales dynamically and uses load balancing across redundant data centers to maintain performance. SLAs guarantee high availability, while Viatel monitors usage in real time, detecting spikes and addressing potential bottlenecks. Best practices, including license allocation, workflow optimisation, and retention policies, help prevent resource contention. Together, these measures provide consistent performance, reliability, and user experience, regardless of other tenants’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: Viatel’s Microsoft 365 SaaS service provides detailed service usage metrics to help organisations monitor adoption, productivity, and security. Metrics are available through the Microsoft 365 Admin Center, including user activity across Teams, Outlook, SharePoint, OneDrive, and Office apps, license usage, and storage consumption. Security and compliance reports cover sign-in activity, multi-factor authentication, data loss prevention, malware, and audit logs. Advanced analytics can be created via Power BI or Microsoft Graph API, and reports can be exported for offline analysis. Viatel also provides support to generate and interpret these metrics, helping optimise usage and compliance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data using built-in Microsoft 365 tools. Files in OneDrive and SharePoint can be downloaded directly or synced locally for bulk extraction. Emails, contacts, and calendars in Exchange Online can be exported via Outlook as PST files. Teams files are accessible through SharePoint or OneDrive, while chat history and channel messages can be exported using Compliance eDiscovery tools. Administrators can perform bulk exports for multiple users using PowerShell, eDiscovery, or the Compliance Center. Exported data is provided in standard formats such as PST, CSV, or native document files, ensuring portability and compatibility with other platforms.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PST
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PST
  • Native File formats including word, excel etc
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Viatel’s Microsoft 365 SaaS service guarantees 99.9% uptime, as per Microsoft’s Service Level Agreement (SLA), ensuring that core services like Teams, Outlook, and SharePoint are reliably available. This uptime translates to less than 8 hours of downtime annually. The service is built on a highly redundant infrastructure, with geo-replication across multiple data centers, automatic failover mechanisms, and global load balancing to maintain service continuity during failures. Microsoft’s Azure backbone further ensures secure, low-latency connectivity. Routine maintenance is scheduled during low-impact periods, and 24/7 monitoring and proactive support ensure rapid issue resolution and minimal disruption.
• Approach to resilience: Viatel’s Microsoft 365 SaaS service is designed to be highly resilient, leveraging Microsoft’s global cloud infrastructure to ensure continuous availability, performance, and data protection. The service is built with redundancy and fault tolerance at every layer, from hardware to network to software.; ; Key resilience features include geo-replication of data across multiple data centers. This ensures that, even if one data center or region experiences an issue, services can seamlessly failover to other locations with minimal disruption. Load balancing automatically distributes traffic across servers to prevent overloading any single resource, maintaining performance even during peak usage.; ; Microsoft 365 also relies on Azure’s cloud infrastructure, which includes high-availability zones and backup systems, ensuring that services remain operational even in the event of failures. Data redundancy is built-in, with automatic backups and disaster recovery mechanisms in place, ensuring data is always protected and recoverable.; ; Additionally, network resilience is achieved through private backbone connections and multiple internet service providers (ISPs), minimizing the risk of connectivity disruptions. Regular maintenance windows are scheduled for updates and patches, ensuring that these don’t impact service availability.; ; Overall, Viatel’s Microsoft 365 service is engineered for high availability, performance continuity, and rapid recovery, ensuring a robust, resilient user experience.
• Outage reporting: Viatel’s Microsoft 365 SaaS service ensures transparent and timely outage reporting through several channels. The Microsoft 365 Service Health Dashboard, available via the Admin Center, provides real-time updates on service status, detailing active incidents, ongoing disruptions, and maintenance schedules. This public dashboard allows users to check the health of services like Teams, Exchange, SharePoint, and OneDrive at any time. In addition, email alerts are sent directly to global administrators when service disruptions occur, providing details on the issue, affected services, and estimated resolution times. This ensures administrators are kept informed and can communicate with end-users accordingly.; ; For more advanced users, Microsoft also offers a Service Health API, which enables admins to integrate service status information into custom monitoring systems or third-party applications. The API provides programmatic access to incident data and status updates, offering an additional layer of automation for large organizations.; ; Lastly, if the issue requires more personalized support, customers can reach out to Microsoft Support, where dedicated representatives offer updates and assistance. These combined communication methods ensure that outages are effectively reported, enabling users to stay informed and take appropriate actions to minimize any impact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Viatel restricts access to management interfaces and support channels using role-based access control (RBAC), ensuring that only authorized personnel can access sensitive resources. Administrative access is granted based on job responsibilities, with multi-factor authentication (MFA) enforced for additional security. Support channels are secured through authentication via Azure Active Directory or other identity providers, and users are granted access to specific support features based on their roles. Audit logs track all interactions with management interfaces and support systems to ensure accountability. Additionally, access is limited to trusted IP ranges or secure VPNs for sensitive operations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Viatel’s Microsoft 365 SaaS service follows robust information security policies built around globally recognized standards, particularly ISO/IEC 27001:2022. This certification ensures a structured Information Security Management System (ISMS) with a risk-based approach to managing security across the service. Key processes include risk assessments, access controls, and data protection measures such as encryption for data at rest and in transit.; ; The service implements role-based access control (RBAC), multi-factor authentication (MFA), and data classification policies to safeguard sensitive data. Microsoft’s security framework ensures continuous monitoring, incident response, and regular audits to identify and mitigate threats. The Security Operations Center (SOC) monitors for suspicious activities, enabling rapid incident detection and response.; ; Viatel’s Microsoft 365 is fully compliant with GDPR, HIPAA, and other legal and regulatory frameworks, ensuring that customer data is handled according to industry standards. The service also adheres to SOC 2 and ISO 27018, confirming privacy protection for cloud services.; ; These policies are designed to ensure the confidentiality, integrity, and availability of customer data, providing a secure and compliant cloud experience. Regular reviews and updates to these processes ensure that security controls remain effective and aligned with evolving risks and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Viatel’s Microsoft 365 SaaS service follows structured configuration and change management processes to ensure security, stability, and minimal disruption. All changes go through a formal change request process, including risk assessments, testing, and approval by a Change Advisory Board (CAB). Changes are deployed during scheduled maintenance windows using a phased approach, with rollback plans in place. Continuous monitoring ensures post-change performance, and audits verify compliance with standards like ISO 27001 and SOC 2. Clear communication with customers is provided for significant changes, ensuring transparency and minimal impact on service availability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Viatel’s vulnerability management process includes continuous threat monitoring using automated tools and global threat intelligence feeds from sources like Microsoft Threat Intelligence and CVE databases. Critical vulnerabilities are prioritized and patched within 24-48 hours, with patches deployed through a controlled change management process. Regular penetration testing and collaboration with security vendors further help identify risks. Post-patch monitoring ensures patches are effective and does not disrupt service. This process ensures timely identification and remediation of vulnerabilities, maintaining the security and integrity of Microsoft 365 SaaS services and minimizing the risk of exploitation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Viatel’s protective monitoring process involves continuous real-time monitoring of Microsoft 365 services using automated security tools and threat intelligence feeds. We identify potential compromises through anomaly detection, log analysis, and suspicious activity alerts. When a potential compromise is detected, our incident response team follows predefined procedures to contain, investigate, and mitigate the issue. The team works quickly to minimize impact, with critical incidents addressed within hours and non-critical issues within scheduled response windows. Post-incident analysis ensures continuous improvement. Compliance with frameworks like ISO 27001 and SOC 2 guides our proactive and responsive approach.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Viatel’s incident management process includes pre-defined procedures for common events such as service disruptions, security breaches, and data integrity issues. Users can report incidents via the Microsoft 365 Admin Center, email, or support ticketing system. Once an incident is reported, the incident response team follows established protocols to investigate, mitigate, and resolve the issue swiftly, with critical incidents addressed within hours. Incident reports are provided to affected users with detailed timelines, root cause analysis, and steps taken for resolution. Additionally, post-incident reviews are conducted to improve future responses and system resilience.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes, Microsoft 365 (M365) offers free trials for many of its subscription plans.; ; Typically one month for most business and enterprise plans.; ; The trial includes full access to the suite of apps and services, such as Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint, depending on the plan selected.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 11 September 2013
• What the ISO/IEC 27001 doesn’t cover: Scope Statement; Viatel is a complete digital services provider with customers located in Ireland and internationally.; To ensure ISO/IEC27001 compliance, Viatel has established an Information Security Management System (ISMS) covering:; Delivery of services to customers at secure data centre facilities, provisioning and maintaining of data centre network, Colocation of Full Cabinets, Managed Services & Cloud Services; Physical and cloud-based IT Systes & Networks utilised for internal business operations and delivering services to customers; Business activity related to delivering Software Develipment Services to customers.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Kyte Global
• PCI DSS accreditation date: Monday 3 March 2025
• What the PCI DSS doesn’t cover: Scope is for Viatel Blanchardstown data centre for physical security (clauses 9 & 12 in the PCI standard).
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 83fce0e7-79db-4d46-8938-5ff749cb9a51
• Other security certifications: Yes
• Any other security certifications: Microsoft Security Accreditation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.