SCG.WORLD LIMITED

Microsoft AI Tools

Design, deployment and support of Microsoft AI solutions using Azure OpenAI, Copilot, AI Foundry and Azure AI services. We help organisations build, integrate and govern secure, trustworthy AI for conversational, generative, vision, search and analytics use cases across the full AI lifecycle.

Features

• Azure OpenAI, Copilot and Azure AI service integration
• Hybrid and multi‑cloud architecture support
• Secure API and data source connectivity
• Model selection, fine‑tuning and prompt engineering
• MLOps pipelines using Azure ML and DevOps
• Identity, access and role‑based security controls
• Responsible AI, content filtering and monitoring
• Search, retrieval and knowledge grounding services
• Computer vision and document intelligence processing
• Ongoing monitoring, optimisation and support

Benefits

• Accelerate AI adoption with reduced technical risk
• Improve decision‑making using AI‑driven insights
• Integrate AI securely into existing systems
• Enable compliant AI aligned with public sector standards
• Reduce development time through proven Microsoft tooling
• Support innovation without cloud vendor lock‑in
• Enhance productivity with conversational and generative AI
• Scale AI solutions reliably across organisations
• Improve service delivery through intelligent automation
• Increase confidence in safe, governed AI use

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scg.world. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

302989374202142

Contact

Adrian Sota
07490713858
sales@scg.world

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft M365
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: The service depends on the availability and licensing of Microsoft AI tools and related Azure services. Buyers must have appropriate Microsoft subscriptions and access permissions in place. Planned maintenance and updates are managed through Microsoft’s standard release cycles, which may result in temporary service changes. Support is provided for supported Microsoft platforms and configurations only. Internet connectivity is required, and service performance may vary based on network conditions and customer environment.
• System requirements:
  • Active Microsoft Azure subscription with appropriate permissions
  • Valid Microsoft AI or Azure OpenAI service licences
  • Supported Windows, macOS, or Linux operating systems
  • Modern web browser supporting Microsoft cloud services
  • Stable internet connection with secure outbound access
  • Azure Active Directory or Entra ID tenant configured
  • Access to Microsoft 365 where applicable
  • Compliance with Microsoft security and identity policies
  • Antivirus and endpoint protection on managed devices
  • Ability to access Azure Portal and related services

User support

• Email or online ticketing support: Yes
• Support response times: Within standard business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We completed basic accessibility testing with assistive tech users, including screen reader checks.
• Onsite support: Yes, at extra cost
• Support levels: Typical tiers include: • Tier 1: Initial triage, basic troubleshooting • Tier 2: Technical support and configuration assistance • Tier 3: Escalation to specialist engineers • Tier 4: Vendor liaison (Microsoft)
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported through an initial onboarding process tailored to their requirements. This may include remote setup sessions, guidance on configuring Microsoft AI tools, and walkthroughs of key features. Online documentation and written guidance are provided where appropriate. Training and knowledge transfer can be delivered remotely, with optional onsite sessions available by agreement. Ongoing support is available to help users adopt the service effectively.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, users can export all their data stored within the service. Data extraction is available through the platform’s export functionality, which allows users to download their data in standard, interoperable formats such as CSV, JSON, or Excel depending on the type of data. Users will receive instructions to access the export tool via the service portal. For any assistance, the support team is available to ensure data retrieval is complete and secure.
• End-of-contract process: End-of-Contract Process; ; At the end of the contract, the service will automatically notify users before termination. Users have the option to export their data via the platform’s export tools in standard formats (CSV, JSON, Excel). After the contract ends, access to the service is revoked, but previously exported data remains fully available to the user. Support is available to assist with data migration or any queries regarding the end-of-contract process.; ; Included in the Price; ; The contract price includes:; ; Full access to the Microsoft AI tools specified in the service agreement.; ; Use of all core features and functionality during the contract period.; ; Secure storage of user data and ongoing support for service-related issues.; ; Standard data export at the end of the contract.; ; Additional Costs; ; Additional costs may apply for:; ; Extended storage beyond the standard allowance.; ; Advanced support or consultancy services beyond standard support.; ; Custom integrations, additional user licenses, or premium AI features not included in the base contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is accessible on both mobile and desktop browsers. On mobile devices, functionality is focused on viewing information, reviewing outputs, and basic interactions. More advanced configuration, administration, and complex workflows are best performed on desktop due to screen size and input limitations. Core service features and data remain consistent across platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface is a cloud‑hosted dashboard offering licence insights, configuration monitoring, reporting, and management tools through a clean, responsive web layout.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We performed screen reader and keyboard‑only testing to verify accessibility, ensuring correct focus order, readable labels, and fully operable navigation.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is designed to ensure that each user’s performance is independent of other users’ activity. This is achieved through resource isolation, load balancing, and scalable cloud infrastructure, which automatically allocates compute and storage resources based on demand. Usage by other customers does not impact the availability, responsiveness, or reliability of the service. Additionally, monitoring tools continuously track system performance to proactively manage and prevent resource contention.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides users with usage metrics to help monitor and optimize their activities. Metrics include number of API calls, feature usage, data processed, and user activity logs. These are accessible via the platform’s dashboard in real time, allowing users to track consumption and make informed decisions about service use.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data directly from the platform using the built-in export functionality. Data can be exported in standard formats such as CSV, JSON, or Excel, depending on the type of data. The export process is user-initiated via the service portal, ensuring that users retain full control over their information. Detailed instructions and support are available to assist users in securely downloading and migrating their data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Level of Availability:; ; We guarantee a high level of service availability, aligned with Microsoft Azure’s enterprise-grade infrastructure. The service is designed to provide 99.9% uptime on a monthly basis, ensuring that users can reliably access the tools whenever needed.; ; Service Level Agreement (SLA):; ; Our service leverages Microsoft’s SLAs for cloud services, which cover the underlying platform availability. In the unlikely event that service availability falls below the guaranteed 99.9%, users may be eligible for service credits or refunds as per the SLA terms. Service credits are calculated based on the duration of downtime relative to the monthly subscription fee, ensuring fair compensation.; ; Refund Process:; ; Users must report service interruptions to our support team. Once verified, service credits will be applied to the next billing cycle in accordance with the SLA. Full details of the SLA, including how service credits are calculated, are provided in the contract and available to all users.
• Approach to resilience: Our service is designed to be highly resilient, leveraging Microsoft Azure’s global cloud infrastructure. The underlying platform provides redundancy across multiple datacentres, automatic failover, and regular backups to ensure continuity of service. Data and services are replicated across geographically separated locations to minimise the impact of hardware failures or regional disruptions.; ; In the event of an incident, the service can continue operating without interruption, and recovery procedures are in place to restore full functionality quickly. Detailed information on our datacentre setup and resilience measures is available on request.
• Outage reporting: Our service provides timely and transparent outage reporting to users. Microsoft Azure maintains a public service health dashboard that reports real-time status of all services, including any incidents affecting availability. Users can also subscribe to email alerts for updates on planned maintenance or service interruptions.; ; While our service does not currently provide a dedicated API for outage reporting, users are always kept informed through the public dashboard and direct email notifications, ensuring minimal disruption and prompt awareness of any incidents.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using role‑based access control, least‑privilege principles and MFA for all administrative accounts. Only authorised staff can access customer tenancy information or management portals. Support channels require authenticated user accounts, and sensitive actions are limited to designated technical staff. Access rights are reviewed regularly, and logs are monitored for unauthorised activity. No access is permitted without verified business need.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Our organisation follows a comprehensive set of information security policies aligned with industry best practices and ISO 27001 standards. These policies cover areas such as data protection, access control, incident management, and secure software development.; ; We maintain a clear reporting structure: all security incidents are reported to the Chief Information Security Officer (CISO), who has board-level responsibility for service security. The CISO oversees compliance with policies and ensures that all staff receive regular security training.; ; Policies are enforced through a combination of technical controls, regular audits, and automated monitoring. Adherence is regularly reviewed, and corrective actions are taken when any deviations are identified. This approach ensures that our services remain secure, resilient, and compliant with government and industry standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a defined configuration and change‑management process. Service components are tracked throughout their lifecycle using documented configuration records, version control and audit trails. All changes follow a structured assessment that reviews security impact, dependencies, business risk and potential user disruption. Security‑related changes undergo enhanced review, including MFA, access, and compliance considerations. Approved changes are implemented using controlled procedures, with rollback plans and post‑change validation. Emergency changes follow an expedited but documented path. Microsoft SaaS platform changes are monitored and assessed for potential impact to customer environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess vulnerabilities through regular monitoring of vendor advisories, Microsoft Security Response Center (MSRC) feeds, NCSC threat alerts, CVE databases, and automated security notifications within Microsoft 365 and Azure. Potential threats are reviewed for relevance, impact and required actions. Where patches or configuration updates are required, we apply them as quickly as possible based on risk—critical issues are addressed immediately or within standard patch windows. We track remediation actions and validate successful deployment. Microsoft’s continuous SaaS platform updates further ensure underlying services remain secure and compliant.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor for potential compromises using log reviews, Microsoft 365 Security Center alerts, identity‑risk notifications, and automated threat signals from Microsoft Defender services. When a potential compromise is identified, we follow a defined incident‑response process covering verification, containment, remediation and customer notification. Incidents are triaged immediately during business hours, with high‑severity issues acted on as a priority. All actions are documented and reviewed to prevent recurrence. Customers also benefit from Microsoft’s continuous protective monitoring across the underlying SaaS platform.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident‑management process with predefined workflows for common events such as access issues, service disruption and security alerts. Users report incidents via our ticketing system or email, where they are logged, triaged and prioritised. High‑severity incidents are responded to immediately during business hours. We follow a structured process covering identification, containment, remediation and communication. Incident reports and updates are provided to customers through the ticketing portal or email, including root‑cause details where applicable. All incidents are documented and reviewed to prevent recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Certain Products have a 30-day evaluation or similar trials are available subject to Microsoft campaigns.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6ddb32f3-8d59-4d61-98ef-99b7128d7640
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D5161379-904c-42de-b85a-adbd834707ea
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scg.world. Tell them what format you need. It will help if you say what assistive technology you use.