HCL TECHNOLOGIES UK LIMITED

Actian Data Intelligence Platform - Data Catalogue

The Actian Data intelligence Platform turns raw data, metadata, and operational context into trusted, actionable insight through cataloging, governance, lineage, and observability. It unifies how organisations discover, understand, and use data so AI models, analytics, and business teams can make accurate and responsible decisions.

Features

• Data Catalogue
• Metadata Management
• Data Governance
• Data Lineage
• Data Quality and Observability
• AI Readiness/ MCP Services
• Data Products and Contracts
• Graph Database (DB)/ Knowledge Base
• Automated Gathering
• Semantic Ontological Modelling

Benefits

• Helps users find, understand, and classify data assets
• Continually organises technical, business, and operational metadata
• Defines policies, roles, rules, and compliance controls
• Shows data source, how it changes, and where used
• Documents all levels of data ownership
• Monitors key Data Quality metrics across the whole enterprise
• Provides trusted context so analytics and AI systems operate reliably
• Facilitates the development and management of Data Products and Contracts
• Provides semantic modelling components to fuel LLM's and Agentic AI
• Provides MCP components to link technical data assets business terms

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

303968765523310

Contact

Paul Montgomery
+44 (0) 20 7105 8600
eas-hclsalessup@hcl.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Not Applicable
• Cloud deployment model: Public cloud
• Service constraints: Metadata harvesting is achieved through the use of custom connectors. ; These have been developed for the majority of data repositories, integration tools and reporting solutions but may require custom builds where these connectors have yet to be developed.
• System requirements:
  • Read-only access to metadata and operational information from data platforms
  • Continually organises technical, business, and operational metadata
  • Outbound access for metadata harvested, no outbound data/inbound traffic
  • Internal (to your firewall) VM running scanners
  • Appropriate permissions to connect to systems for metadata access
  • Connectors for the harvesting of technical metadata

User support

• Email or online ticketing support: Yes
• Support response times: During business hours:; ; Severity 1 = 24/7; ; Severity 2 = 4 hours; ; Severity 3 = 1 working day ; ; Severity 4 = 3 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Testing focuses on ensuring that key web chat functions, such as opening a chat session, reading responses, and entering messages, are usable without a mouse. Where accessibility issues are identified, improvements are prioritised as part of ongoing service enhancements.
• Onsite support: Yes
• Support levels: Levels 1/2/3. Silver support included in service cost, delivered in accordance with SLA. It provides access to Actian support portal, ticket-based/and web chat support during published business hours. Standard support covers issue reporting, incident handling, and guidance service use, with response/resolution target.; Enhanced support options are available at additional cost.; ; These options provide extended support hours and prioritised response handling, with service levels and response targets defined in an agreed enhanced SLA. Pricing for enhanced support is dependent on the selected support tier and customer requirements and is provided on request. Actian provides defined support levels for Actian Data Intelligence Platform in line with the service levels and response targets described in the Service Level Agreement (SLA). Actian can also provide a technical account manager or dedicated cloud support engineer. Where provided, this role supports service onboarding, ongoing service reviews, and technical escalation, in line with the agreed support package and SLA.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Super User training sessions
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: The datasets and files are moved to the client's network and complete access to data is provided.
• End-of-contract process: The service is switched off completely, so as to avoid any misuse. Also the customer is provided with access to all the customer metadata.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documents are accessible online.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access Actian Data Observability through a secure, browser-based web interface. The interface provides visibility into monitored datasets, data quality metrics, detected issues, and alerts across connected data platforms.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not Applicable
• API: Yes
• What users can and can't do using the API: Extensive use of APIs is made to automate metadata harvesting and integrations to 3rd party systems, such SSO, RBAC and Data Quality solutions.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The purpose of the product is to create a customised and automated metadata catalogue.; The User Interface UI can also ""white labelled"" to meet customer brand requirements.

Scaling

• Independence of resources: Actian monitors service usage and performance continuously and manages capacity to maintain service levels in line with the Service Level Agreement (SLA). Where required, service limits and controls are applied to ensure fair and reliable use of shared resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Actian Data Intelligence provides metrics that describe the health, reliability, and behaviour of of all customer tenancies.; ; Usage metrics are available to monitor adoption for all types of users.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: The user can export data with an export function in the Admin application.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Test delimited files, JSON, XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: Text delimited files, JSON, XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: By associating the hosted web service with an SSL (Secure Sockets Layer) certificate. Also, the service is accessed over HTTPS protocol and data is encrypted by using AES 256 bit encryption before transmitting over the airwaves.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data within the network travels in binary format. Each request or response data is associated with a security token.

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: The hosting site is physically divided into two sites. Each physical site contains an exact replica of servers, and acts as failover of the other site. Data synchronisation happens via the "Always On".
• Outage reporting: Customers are informed of significant outages in line with the Service Level Agreement (SLA). Where applicable, post-incident information is provided through the support portal once the issue has been resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: User login is authenticated against the customers choice of SSO.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Users that are provided with Admin access are also authenticated against the HCLTech database. On successful login the security token is generated and maintained through out the session. The database maintains the authentication related entities.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001:2008 - Quality Management; ; ISO/IEC 20000-1:2011 - Service Management; ; ISO 14001 - Environmental Management; ; ISO 27001 - Security Management; ; Cyber Essentials; ; Cyber Essentials Plus
• Information security policies and processes: HCLTech has adopted ISO/ IEC 27001: 2013 standard for ensuring protection from a variety of threats and minimising the business damage in its endeavour to provide Mobile Application implementation and support services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management tracks the IT environment. A repository maintains all versions of individual work products to help/permit developers to revert to previous versions during testing and debugging. Dependency tracking and change management covers relationships between enterprise entities and processes, parts of an application design, design components and the enterprise information architecture, design elements and other work products. HCLTech tracks all the requirements, design and construction components and deliverables that result from a requirements specification. An audit trail is maintained about when, why and by whom changes are made, with source information of changes as specific objects in the repository.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management focusses on finding weakness that can be exploited. HCLTech performs quarterly and/or annual vulnerability scans to get a snapshot at that point in time. Regular scanning ensures new vulnerabilities are detected in a timely manner and are fixed before they occur. The HCLTech vulnerability management process consists of the following phases:; 1. Preparation; 2. Vulnerability scan; 3. Define remediating actions; 4. Implement remediating actions; 5. Rescan.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Not Applicable
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is designed with a goal to restore a normal service operation as quickly as possible and to minimise the impact on business operations. The incident management process follows these steps:; ; 1. Incident identification and logging by the customer ; 2. Incident categorisation and prioritisation by the customer; 3. HCLTech works on the incident response performing diagnosis and investigation followed by resolution and bringing the incident to closure; 4. Corrective and preventive action are taken to avoid repeat or similar incident in future.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 25 May 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek
• ISO 9001 accreditation date: Tuesday 1 August 2023
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Business Continuity

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.