2I LIMITED

Performance & Load Testing

Citizens depend on reliable digital services. 2i's award-winning Performance & Load Testing validates your systems handle peak citizen demand and future growth, ensuring compatibility across environments. We provide the certainty to make critical delivery commitments with confidence while delivering public services, getting it right first time, every time.

Features

• Defined, evolving Performance Test Strategy aligned to change delivery
• Embedded performance capability through Architecture and DevOps collaboration
• Shared ownership of performance outcomes across delivery teams
• Early stakeholder engagement defining performance and non functional requirements
• AI-assisted, risk based prioritisation and scoping of performance testing
• Automation first, cloud-based performance testing with AI-optimised CI/CD pipelines
• AI-supported performance risk identification with clear metrics and reporting

Benefits

• Prevent performance issues affecting critical citizen services in production
• Protect critical citizen services and your reputation from failures
• Demonstrate effective public fund use through ROI and evidence
• Enable faster, more frequent delivery with improved predictability
• Deploy digital services with clear, evidence-based performance assurance
• Reduce change failure rates and performance related deployment rework
• Reduce ongoing support costs and improve digital service sustainability
• Increase stakeholder confidence and trust in delivery outcome

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.james@2itesting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

304328590900628

Contact

Ryan James
0131 220 6888
ryan.james@2itesting.com

About the service

• Service categories:

  Cloud Support Services

  Quality Assurance and Performance Testing

  • Assurance/testing design
  • Infrastructure performance testing
  • Other

  Test automation

  • Development
  • Implementation

  Performance testing

  • Load Testing
  • Stress Testing
  • Volume Testing
  • Soak Testing
  • Scalability Testing
  • Capacity Planning

  Operational readiness testing

  • Accessibility testing

Service scope

• Service constraints: We do not have any service constraints within the UK.

User support

• Email or online ticketing support: Yes
• Support response times: Testing is typically undertaken on site, with team members available in person or via email throughout all planned test windows, ensuring timely collaboration and rapid issue resolution during execution.; ; Email support will be provided throughout the engagement window for test planning activities, enabling early clarification, coordination, and agreement of scope, schedules, and requirements.; ; All support requests will receive a response within a maximum of 2 working days. During planned test windows, response times will be significantly faster to reflect the critical nature of testing activities and delivery timelines.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Telephone and email support are provided through dedicated contact numbers assigned for each engagement. Our UK based teams typically work on client sites and provide on site support as standard, ensuring close collaboration and rapid response.; ; Each client is assigned a named Service Delivery Manager, who acts as the primary point of contact throughout the engagement. Clients also have direct access to their Account Manager, ensuring both operational and commercial support are readily available.; ; Standard support hours are 9 to 5 on working days. Additional support outside these hours can be provided upon request and will be agreed with the customer at an additional charge.; ; During critical periods such as test planning and execution windows, escalation is managed through a named, engagement specific escalation matrix. Escalations will be acknowledged and responded to within 3 hours.; ; We are highly flexible in our approach and are always willing to discuss enhanced service levels tailored to meet specific client requirements.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: No

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£492.00	£157.00
QAT analyst	£558.00	£214.00
Senior QAT analyst	£774.00	£235.00
Lead QAT analyst	£906.00	£286.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£492.00	£167.00
Test engineer	£714.00	£238.00
Senior test engineer	£870.00	£255.00
Lead test engineer	£954.00	£345.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£930.00	£400.00
Head of test	£1,288.00	£500.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation ISO
• ISO/IEC 27001 accreditation date: Friday 8 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation ISO
• ISO 9001 accreditation date: Friday 28 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 5053d536-082f-4873-a55b-2b061ba3d19b
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Aebf14ed-dae9-4449-bb1f-ecb443d18a70
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.james@2itesting.com. Tell them what format you need. It will help if you say what assistive technology you use.