M8 SOLUTIONS LIMITED

SS&C Blue Prism Automation Consultancy and Services

Secure cloud hosting of SS&C Blue Prism Digital Workers SS&C Blue Prism Cloud software emulates how humans use existing applications and systems to automate a wide range of operational and business processes through Robotic Process Automation (RPA) and other Intelligent Automation (IA) capabilities.

Features

• End-to-end workflow orchestration across NHS systems, services, teams, and channels.
• Omni-channel digital front door supporting voice, email, web, forms.
• Automation-driven routing, prioritisation, and decision handling using defined rules.
• Secure system-to-system integration without wholesale platform replacement or disruption.
• Digital workers executing high-volume, repeatable administrative and operational tasks.
• Real-time visibility of work in progress with full auditability.
• Layered integration architecture reducing system coupling and improving resilience.
• AI-enabled triage, classification, and routing with human oversight controls.
• Built-in security, access control, and governance aligned to NHS standards.
• Scalable automation architecture supporting incremental growth across services and organisations.

Benefits

• Reduce manual administration by automating repeatable tasks across NHS services.
• Improve turnaround times through streamlined workflows and reduced handoffs overall.
• Increase staff capacity by removing avoidable administrative workload pressures quickly.
• Maintain service continuity while introducing automation safely and incrementally today.
• Gain real-time visibility into demand, progress, and operational performance metrics.
• Standardise processes across channels to ensure consistent service experiences everywhere.
• Improve decision-making using governed automation with clear audit trails enabled.
• Balance digital and human workloads to optimise resource utilisation effectively.
• Reduce operational risk through controlled, secure automation deployment across services.
• Build internal capability through structured handover, training, and knowledge retention.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tracy@m8solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

308359033858395

Contact

Tracy Scriven
07925051060
tracy@m8solutions.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR and EHR
• Cloud deployment model: Public cloud
• Service constraints: Consumption of our Cloud Services requires site to site VPN establishment
• System requirements: Dependent on agreed service delivery

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 Response within one hour. Continuous effort, within Service Hours, to resolve the Fault within 12 Service Hours.; Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days.; Priority 3 Response within one Business Day. Bug fix scheduled for the next available release.; Priority 4 shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We utilise Zoho Desk for web chat support. Zoho perform routine evaluations by experts in digital accessibility to help identify areas for improvement. This is coupled with frequent testing by users with accessibility needs leading to accurate, profound, and authentic feedback, which helps create a genuinely accessible product.
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 Response within one hour. Continuous effort, within Service Hours, to resolve the Fault within 12 Service Hours.; Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days.; Priority 3 Response within one Business Day. Bug fix scheduled for the next available release.; Priority 4 shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Blue Prism University contains a free training curriculum available to anyone who registers. Available courses include Product Induction, Foundation learning and more. These courses are offered online (CBT) via our Portal and cover the full suite of Blue Prism platform tools. On-site, in-person training is also available via our third party training partners. Consult Blue Prism's website for a full listing of all accredited training partners. In addition to this, comprehensive documentation covering all aspects of Blue Prism is provided electronically via the Blue Prism customer portal. Blue Prism also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online Customer forum accessible via internet using web browser
  • Searchable Knowledgebase accessible via internet using web browser
• End-of-contract data extraction: SS&C Blue Prism does not retain or archive data used by automations during processing. Audit logs are exportable as .CSV. SS&C Blue Prism Automation process designs are exportable as XML based export formats.
• End-of-contract process: As this solution would reside on the customer's own private cloud infrastructure, any data can be retained and maintained by them, For On-Premise solutions, access to support services and updates ceases on end of contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SS&C Blue Prism Next Generation features are securely accessed via a Web Browser. Automation design is carried out locally on machines that must have access to the relevant Line of Business applications.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: User interfaces have been designed along WCAG AA guidelines and the SS&C Blue Prism QA process includes compatibility checking.
• API: Yes
• What users can and can't do using the API: SS&C Blue Prism can expose any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability. SS&C Blue Prism digital workers are not limited to interacting with target applications via the GUI, and can also interact via API. The Blue Prism Digital Exchange (DX) provides an online "marketplace" of prebuilt API integrations; these cover a variety of intelligent automation skills (learning, vision, problem solving, collaboration, planning & sequencing, and knowledge & insight) and enables drag-and-drop integration into ML/AI APIs offered by the likes of Google, Amazon, Microsoft, and even custom-built solutions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: SS&C Blue Prism allows appropriately permissioned users to create custom automations suitable to the buyers needs as well as provide a host of administrative and operational functions to configure the environment specifically to the buyers needs. Examples include (but are not limited to) - Custom Process Discovery, Capture and Design - User/Group/Role configuration - Configure Operational and Business reporting - Environment Configuration and Management SS&C Blue Prism provides a variety of methods to do this suitable to the role and needs of the users or groups involved.

Scaling

• Independence of resources: SS&C Blue Prism Cloud is provisioned to our customers on AWS or Azure to provide a unlimited scalability and performance regardless of customer demand, growth or operational pattern. Blue Prism's operations team monitor the solution continuously to proactively manage and resolve any service issues.

Analytics

• Service usage metrics: Yes
• Metrics types: S&C Blue Prism provides a number of secure and auditable options for reporting metrics, KPIs and analytics. Dashboard: An information dashboard is presented to each user. Its configurable and enables users to define and present graphical reports that are relevant to their role. System MI: Provides the capability to analyse process execution data and return valuable insights regarding the process. The output can take various forms including XLS, DOCX, PDF, CSV, etc and external BI tools In process reporting: It is possible to use automation processes themselves to generate reports allowing the automatic generation of relevant information.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: OUTSOURCE AUTOMATION SOLUTIONS LIMITED

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Appropriately permissioned users can export log and process data by accessing the cloud instance that they have chosen to host SS&C Blue Prism Enterprise. Blue Prism Automations can also provide data exports as part of their operation in a number of formats and delivery mechanisms (such as as operational reports via email)
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Tab Delimited
  • Excel
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Level Standard SS&C Blue Prism Cloud Services will be available to Customer for normal use no less than 99.9% of the Scheduled Uptime. Calculation a. (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point) Performance Credit a) Where Percentage Uptime is equal to or greater than 99.9%, no service credit will be due to Customer. b) Where Percentage Uptime is less than 99.9%, Customer shall be due a service credit. c) The service credit shall be in the amount of 5% of the monthly subscription fee (if the subscription fee is invoiced annually, the monthly fee is calculated by dividing the annual fee by twelve; the service credit is as calculated on a monthly basis for the reporting month). d) The service credit shall increase by a further 5% for each full 1% reduction in Percentage Uptime, up to a maximum of 15%.
• Approach to resilience: Both SS&C Blue Prism Cloud and On Premise versions are designed, architected, delivered and managed as Enterprise class applications. Further information on exactly how this is achieved is available from Blue Prism on request.
• Outage reporting: SS&C Blue Prism provides a service status page as well as proactive service notifications via email to nominated customer contacts. SS&C Blue Prism solutions provide various web based UI's to allow appropriately permissioned users to monitor, alert and resolve service outages as they occur. SS&C Blue Prism Automations themselves can be configured to provide any technical or business notifications during operation, via any channel (email, web page, API call, pdf report, etc) to allow bespoke service outage, issue or exception reporting during processing.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: SS&C Blue Prism provides detailed software security features that enable a secure environment and methodology. These mechanisms result in the only Enterprise RPA platform that can withstand increasing regulatory compliance and non-repudiation requirements. • Centrally managed user access control, limiting access to named individuals only • Role based access according to the principle of least privilege • Multi-Factor security, such that no individual can make changes without secondary approval • A complete retrospective audit/changelog of all activity • Segregation of environments with separate controls governing each • Infrastructural security
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In compliance with its ISO27001 and FedRAMP obligations, SS&C Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001 we are also ISO27001 certified as well as certified to Cyber Essentials+
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SS&C Blue Prism Next Generation offers an integrated Release Manager within Process Repository which applies structure, governance, and control to the Change and Release Management processes. Process Repository controls the promotion of automations between environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited. Every time a release is created or edited, this is recorded in the audit trail. Customers with particularly strict information assurance requirements may have different Release Managers for each environment so that, for example, one user can create and export a Release from the Development environment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For every new platform release we perform vulnerability testing. We remediate High and Medium issues before releasing to customers. We also utilise a vulnerability management solution (Laceworks) as part of our platform agents to feed into our Security, Information and Event Management (SIEM) solution.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: SS&C Blue Prism operates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
• Incident management type: Supplier-defined controls
• Incident management approach: Under Blue Prism's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. Blue Prism operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. Blue Prism has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D2995467-44e9-4934-a970-bb8b35e0ed39
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tracy@m8solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.