JISC SERVICES LIMITED

Govroam

A federated roaming service for the wider public sector, providing seamless connectivity to the end user. Govroam makes offering offsite connectivity easy, delivering savings and efficiencies while enhancing the control employers have over staff roaming behaviours. Operated by Jisc, Govroam brings regional roaming initiatives together under a standardised national-scale service.

Features

• Provides a national standard for federated roaming design
• Guaranteed minimum service capability allows effective remote working.
• Service design built on a fabric of trust between participants.
• Uses your existing staff authentication mechanisms to grant access.
• Transfer of authentication data secured by end-to-end encrypted protocols.
• Support offered by end users' home organisation.
• Free at point of service to end users.
• Device and infrastructure agnostic, enabling BYOD
• Geolocation companion app supports easy venue discovery.
• National in scope - 7,600+ venues across 380+ member organisations

Benefits

• Support your mobile workforce, improving productivity by simplifying off-site connectivity
• User-friendly roaming, with a “zero-touch” automated process after initial configuration
• Secure authentication incorporating a real-time “member in good standing” check.
• Standardise your guest WLAN provision and consolidate SSIDs
• Reduce/eliminate the need for customer-facing visitor support
• Reduce/eliminate the use of temporary credentials, improving network security
• Reduce/eliminate the need for costly SIM-based data provision
• Exert real-time control over staff access to roaming connectivity
• Utilise existing network infrastructure
• Customise the level of access to meet your organisation's needs

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

309025685175275

Contact

Bid Support
03003002212
g-cloud@jisc.ac.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access

  Network security

  • Trusted network access and protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Govroam service provides users with the ability to authenticate onto a local network, providing internet connectivity. Access can be configured for use with any web based software.
• Cloud deployment model: Community cloud
• Service constraints: Wireless Infrastructure must be 802.1x capable, and RADIUS proxies must be public internet facing for connectivity to Jisc RADIUS servers.; ; Scheduled maintenance is under the control of Jisc, and will be announced at least 7 days in advance and will be scheduled into the next available maintenance window.; ; Unscheduled maintenance, which is only undertaken in an emergency, of the govroam central service, as well as the other servers and services under control of Jisc, will be announced as early as possible.
• System requirements:
  • Standards based RADIUS Server
  • Compliant Enterprise WiFi Deployment (802.1x capable)
  • Compliant access control
  • Compliant support process
  • IoS or Android (for use with govroam App)

User support

• Email or online ticketing support: Yes
• Support response times: For general enquiries or technical questions Members should contact the govroam team at govroam@jisc.ac.uk. The team will acknowledge receipt within 4 hours during a working day, and provide a solution or initiate further investigation to all enquiries as soon as possible, but no later than 5 working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical boarding, B2B troubleshooting and security incident management are included as standard.; ; Dedicated service management team.; ; Additional support with boarding and ongoing client-side technical service management are available as separate products via Jisc's Trust & Identity Consultancy Team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There is a defined technical boarding process supported by both deployment and operations training, an extensive documentation package and telephone/email support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Service operations do not require holding end user data. Any business contacts etc will be deleted in accordance with our data protection policy.
• End-of-contract process: Trust relationship between customer and central RADIUS servers are removed. All public references to customer as a participant are removed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: It is partially compliant with WCAG 2.1, but we are aware of some accessibility issues which would need to be fixed centrally by the developer.; ; These include:; ; Unlabelled form control (1.1.1, 1.3.1, 2.4.6, 3.3.2); Low Contrast (1.4.3); No Page Regions (1.3.1, 2.4.1); Skipped heading level (1.3.1, 2.4.1, 2.4.6); Redundant Link (2.4.4); Accesskey (2.4.1)

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As a connectivity service, the only differences between mobile and desktop are the OS elements required for initial configuration. The service has no interface for the end user.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Resilience and redundancy in depth across all service elements. Normative use of the service by customers creates minimal load as authentication services are light touch.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of roams by realm, operator and operator name, as well as aggregated roaming data by organisation, federation and other groupings.; ; Number of active venues offering the govroam servcie
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Physical access control, very little data to protect. Both datacentres are ISO/IEC 27001:2013 certified.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No data to export
• Data export formats: Other
• Other data export formats: N/a
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Combination of end to end 802.11i AES encryption, RADIUS shared secrets, customer operated EAP methods and use of a private network (Janet)
• Data protection within supplier network: Other
• Other protection within supplier network: Combination of end to end 802.11i AES encryption, RADIUS shared secrets, customer operated EAP methods and use of a private network (Janet)

Availability and resilience

• Guaranteed availability: The availability of the central service is targeted as 99.9%
• Approach to resilience: There are multiple load-balanced instances to handle load in the event of an outage. These are hosted in geographically redundant tier 3 facilities, with redundant backups of infrastructure
• Outage reporting: Email alerts are generated against central service as part of the major incident handling process. Major incident outages are also reported via the service webpage and Twitter account

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The member organisation determines who can access roaming provision, and controls credential issue and revocation according to their own policies. Govroam receives a connectivity request from a visiting user’s device and securely conveys it to their home organisation, where their identity is confirmed and the home organisation decides, based on its policies, whether the user is allowed to connect. Govroam conveys that back to the visited organisation which then grants or blocks access accordingly, confident that the visitor’s home organisation is aware of the transaction and has just checked that the visitor in question is a member in good standing.
• Access restrictions in management interfaces and support channels: Access credentials are only issued to required staff, as specified by the Regional Operator.; Note that the Govroam app is managed by a third-party consultant.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Credentials are issued individually to verified contacts at the request of an Regional Operator. Two-factor authentication for VPN login provides network access via a secure hosting facility. Username and password used to access the service.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9000:2015. Also aligned with ITILv4. The responsibility for secure provision is split between Jisc, the end-user's home organisation, and the organisation they are visiting. For incidents with actual or potential information security or service integrity implications, we may delegate incident investigation and management to the Janet network CSIRT.
• Information security policies and processes: Jisc follows ISO/IEC 27001-certified information security management practices, supported by a comprehensive policy framework covering data protection, access control, incident management, and risk assessment. Policies are reviewed regularly and aligned with UK GDPR and NCSC guidance. Governance is overseen by a dedicated Information Security team reporting to senior leadership. Compliance is enforced through mandatory staff training, internal audits, and continuous monitoring. Security incidents follow a documented response process, including escalation and reporting to relevant authorities where required. Change management and configuration controls ensure integrity across all services, and customers benefit from Janet network protective monitoring and threat mitigation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management controls are applied to industry best practice. In particular, we are aware of the change management principles in ITILv4 and align our processes with these.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a long-established vulnerability management process which is managed through our ISO27001 certified ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We deploy a variety of effective systems and process; including fire-walling, IDS, inline DDOS prevention, regular internal and external vulnerability scanning, penetration testing, flow logging and centralised logging and authentication. Our incidence response process is modelled in NIST/SAN principles. It is managed via a dedicated incident response lead and backup roles. This process mandates engagement with CSIRT, SIRO and Infosec security manager. JISC CSIRT works to a 2hr response SLA on Incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a long-established vulnerability management process which is managed through our ISO27001 certified ISMS.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: Potentially, all public sector networks can connect guests through govroam

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited functionality.; Trial available for the technical onboarding process, not the roaming function.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 23 July 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable - all services are included in the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: Not applicable - all services are included in the certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F507d8ed-7c20-4065-acd5-af2f25ba5317
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.