INFOSYS LIMITED

Infosys Agentic AI Foundry

Infosys Agentic Foundry accelerates building and deploying production‑grade AI agents by offering a robust set of reusable components and a growing library of pre‑built horizontal and vertical agents. It enables organizations to efficiently discover, select, develop, deploy, monitor, and measure AI‑driven initiatives, supporting scalable and reliable enterprise adoption.

Features

• Library of reusable components for rapid agent development
• Pre-built horizontal agents for common enterprise skills
• Vertical agents tailored for industry-specific needs
• Supports agent discovery, development, deployment, and monitoring
• Enables dynamic tool integration through agent-as-a-service
• Provides human‑in‑the‑loop oversight for responsible AI
• Uses graph-based planning for complex autonomous tasks
• Avoids lock‑in with open, flexible architectures
• Supports continuous learning to improve agent performance
• Orchestrates agents across data, people, and technology ecosystems

Benefits

• Accelerates development of production‑grade AI agents
• Provides reusable components for rapid enterprise AI adoption
• Offers pre‑built horizontal agents for common business tasks
• Includes vertical agents tailored to industry needs
• Avoids vendor lock‑in with open architecture
• Supports ethical, responsible AI implementation enterprise‑wide
• Enables monitoring and measurement of AI agent performance
• Enhances enterprise productivity through multi‑agent automation
• Integrates easily with existing business and IT systems
• Improves customer experience through faster, smarter AI decisions

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

315283093042065

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Infosys Agentic Foundry runs on Kubernetes-based infrastructure, typically using Azure Kubernetes Service, requiring compatible cloud environments. Integrations rely on external APIs and secure credential management, which may limit functionality in restricted ecosystems. Human-in-the-loop checkpoints enhance oversight but can slow workflows. High-quality datasets are essential for evaluation frameworks, and multi-agent orchestration needs careful monitoring to prevent performance issues. Complex enterprise customizations still demand pro-code skills, and interoperability depends on system APIs. While no fixed maintenance windows or hardware limits exist, cloud version compatibility is critical. Infosys also leverages open-source embedding models from Hugging Face for advanced AI capabilities.
• System requirements:
  • Cloud-native deployment on Azure Kubernetes Service
  • Requires Kubernetes-compatible execution environment
  • Open‑source framework; no proprietary local licenses needed
  • Supports multi‑model inference protocols like MCP, A2A
  • Integrates via standard enterprise APIs
  • Modular agent architecture for backend deployment
  • Built‑in secure connection management
  • No antivirus or VM software prerequisites
  • Accessible through browser or APIs
  • Follows enterprise cloud security expectations

User support

• Email or online ticketing support: Yes
• Support response times: Freemium support; Depends on support agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Depends on the contract
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Necessary documents for installation are available on Github
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • Markdown (.md)
  • GitHub‑rendered HTML3
• End-of-contract data extraction: Users can extract their data from Infosys Agentic Foundry primarily because the entire platform runs within the customer’s own environment, specifically on Azure Kubernetes Service (AKS). This means all operational data—such as logs, telemetry, agent configurations, and workflow definitions—remains under the customer’s control throughout the contract. ; Agentic Foundry also supports exporting agents as standalone code or as grouped agent bundles. These exports include the logic, configuration, and structure of each agent, giving customers a portable version of their deployed automations. This mechanism allows users to take their agents with them at contract end and continue operating them independently. ; Additionally, the documentation stored in the GitHub repository—covering agent design, tool configuration, workflow logic, and inference behavior—is available as Markdown and can be freely downloaded. These files help customers preserve full technical knowledge of their implementation.; There is no published “one click” export tool or formalized offboarding process. However, because the deployment, storage, and configuration all reside in customer owned infrastructure, organizations can directly extract data using standard Kubernetes methods (e.g., exporting persistent volumes, logs, and database contents).; In summary, data extraction is fully achievable but customer driven, not tool automated.
• End-of-contract process: At the end of an Infosys Agentic Foundry contract, users retain full control of their code and data because the platform is open-sourced under MIT license. All logs, telemetry, workflow definitions, tool configurations, and agent settings remain stored in customer owned cloud resources, enabling straightforward extraction using standard cloud export methods. Additionally, Agentic Foundry supports exporting agents as standalone code bundles, allowing organizations to take their agent logic, workflows, and functionality with them after the contract ends. Documentation and configuration files are provided through GitHub in open formats such as Markdown and can be downloaded at any time. ; Infosys does not publish a formal offboarding tool or a detailed end of contract process, so data extraction is customer driven rather than automated.; What is included in the price is not publicly detailed, but documented capabilities—such as the web interface, agent creation framework, evaluation tools, interoperability protocols like MCP and export features—are part of the platform itself. ; Additional costs typically fall outside the platform, including Azure cloud infrastructure charges and fees for any external AI models or third party APIs used by agents.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: This is open source. All necessary documentation is available on Github

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface of Infosys Agentic Foundry is a browser‑based, modular front‑end that allows users to create, configure, deploy and monitor AI agents through an intuitive web UI. The platform includes a dedicated frontend module for user interaction and management tasks. It provides access to reusable components, agent templates, workflow orchestration and tool integrations, enabling seamless control of agent lifecycles. Behind the UI, the interface connects to secure backend services that support agent execution, evaluation and enterprise integration. Its design emphasizes flexibility, allowing agents to be embedded or hosted across enterprise environments without technology lock‑in.
• Accessibility standards: None or don’t know
• Description of accessibility: Infosys Agentic Foundry is accessible through a browser‑based web interface, enabled by its dedicated front‑end component, allowing users to interact with the platform without installing any local applications. Users can configure, deploy, and monitor AI agents directly through this intuitive UI. The platform also provides programmatic accessibility through secure backend services, tool connectors, and interoperability standards such as Model Context Protocol (MCP), enabling seamless integration with enterprise systems. Its open, flexible architecture supports access across diverse environments and allows agents to be embedded or hosted within third‑party or in‑house platforms.
• Accessibility testing: Not done yet
• API: Yes
• What users can and can't do using the API: Infosys Agentic Foundry provides API driven capabilities through its Agentic Service, deployed as microservices on Azure Kubernetes Service (AKS). Users can programmatically invoke agents, supply inputs, and receive outputs, since agents can be exported as standalone code or embedded into external applications—implying REST style or protocol based access. The platform also supports interoperability through Model Context Protocol (MCP), enabling structured API communication with other systems. ; However, users cannot modify underlying infrastructure, redeploy platform services, or manage authentication and access control through APIs, as no such administrative endpoints are documented. These operational tasks remain with DevOps teams. There is also no publicly available API documentation, meaning endpoint structures, payload formats, and authentication flows must be obtained from Infosys during implementation. ; To set up the service via API, users deploy the Agentic Service on AKS, configure agents through the platform, and then expose or consume the resulting endpoints. Changes—such as altering workflows or tools—are made within the platform and automatically reflected in API behavior. ; Limitations include dependency on deployment specific documentation, lack of operational control via API, and no published details on versioning, rate limits, or error taxonomies.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Infosys Agentic Foundry offers extensive customisation capabilities across agents, tools, workflows, and user interfaces. Users can customise pre‑built horizontal and vertical agents, modify reasoning logic, add or remove tools, adjust workflows and embed agents into enterprise applications. The platform’s modular architecture supports tailoring agent behaviour, business rules, integrations and UI/UX components.; Customisation is performed through the Foundry’s open‑source, pro‑code framework, which allows developers to configure templates, adapt tool logic, and adjust control flows directly within the platform without needing external IDEs. Agents can be exported as standalone applications or grouped into multi‑agent systems, enabling flexible design and deployment. The framework also includes secure adapters for databases and external systems, allowing enterprise teams to build custom integrations and extend agent capabilities. ; Customisation can be done by enterprise developers, AI/ML engineers, and platform administrators who work with agent templates, backend logic and tool configurations. Business teams may also influence customisation by selecting use cases, reviewing workflows, or configuring human‑in‑the‑loop checkpoints. Since the Foundry avoids technology lock‑in and supports embedding within third‑party platforms, organisations can adapt the solution to their unique operational, security, and compliance requirements.

Scaling

• Independence of resources: Infosys Agentic Foundry ensures users are not impacted by others’ demand through multi-tenant isolation and dynamic resource allocation. Each tenant operates in a logically isolated environment, preventing resource contention. The platform uses cloud-native architecture with auto-scaling and load balancing, which dynamically provisions compute, storage, and network resources based on real-time demand. Resource throttling and fair usage policies prevent any single user from monopolizing capacity. This design guarantees consistent performance, reliability, and availability for all users, even during peak loads, aligning with enterprise-grade SLAs and best practices for scalability and resilience.

Analytics

• Service usage metrics: Yes
• Metrics types: Infosys Agentic Foundry provides service metrics focused on evaluating agent accuracy, reliability, and performance. It uses ground‑truth‑based metrics including SBERT similarity, TF‑IDF cosine similarity, Jaccard similarity, ROUGE, BLEU, sequence match ratio, and exact/fuzzy match to assess output quality. Optional LLM scoring and structured feedback improve evaluation further. Human‑in‑the‑loop reviews and tool‑interrupt logs enhance transparency and control. Operational outcomes such as reduced resolution times and increased CSAT illustrate efficiency gains. These capabilities collectively enable robust monitoring and measurement of agent performance.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export individual agents or groups of agents as standalone code packages for integration into other workflows or applications. No official sources mention exporting datasets, personal data, or project data from the platform. Infosys positions Agentic Foundry primarily as an agent‑building and deployment framework, not a data‑management system.
• Data export formats: Other
• Other data export formats: Code packages
• Data import formats: Other
• Other data import formats: Format support depends on implementation and custom integrations

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Taken care as part of SOW
• Approach to resilience: Available on request
• Outage reporting: Infosys Agentic Foundry’s public documentation focuses on features, deployment, architecture, and agent management. Because Infosys Agentic Foundry is offered as an open‑source and enterprise‑deployable framework, outage handling typically depends on the hosting environment (e.g., Azure Kubernetes Services) rather than the Foundry itself. Therefore, is no outage reporting done.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Admins have access to cloud service page
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ISO 42001 (Audit in process)
• Information security policies and processes: Internal Information Security Group (ISG) processes and policies
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Infosys DevOps Platform (IDP) manages configuration and change processes for Infosys Agentic Foundry through automation and governance. Configuration management leverages Git repositories for version control, Infrastructure as Code for environment setup, and artifact repositories for consistent builds. Environment-specific parameters and secrets are securely handled. Change management uses CI/CD pipelines integrated with Agentic Foundry for automated agent deployment, testing, and migration. Approval workflows via ITSM tools ensure controlled releases, while deployment strategies like blue-green and canary minimize risk. All changes are logged for audit and compliance, with dashboards for visibility. Post-deployment monitoring ensures stability and continuous improvement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process involves automated scanning and code quality checks. BlackDuck is used for open-source security and license compliance, identifying vulnerabilities in third-party components. SonarQube ensures code quality and detects security issues like SQL injection, XSS, and code smells during development. These tools are integrated into CI/CD pipelines on Infosys DevOps Platform (IDP), enabling continuous scanning, reporting, and remediation before deployment. This proactive approach ensures secure, compliant, and high-quality software delivery.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring process uses Infosys CAST Scan (Code Analysis and System Transformation) to continuously analyze application code for security, performance, and compliance risks. CAST Scan identifies vulnerabilities, architectural flaws, and technical debt early in the development lifecycle. It provides detailed insights and dashboards for monitoring code health, enabling proactive remediation. Integrated with Infosys DevOps Platform (IDP), it ensures automated scans during CI/CD, improving code quality and reducing risk before deployment.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Since this is open source so there is no pre-defined or common processes in place for incident management.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Open-source under MIT license
• Link to free trial: https://github.com/Infosys/Infosys-Agentic-Foundry

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.