PRO DBA LIMITED
Oracle Database Support
A member of the Oracle Partner Network. We offer complete MSP specialist Oracle database support services, suitable for supporting databases hosted on public cloud, private cloud or on-prem. We offer an ITIL compliant, ISO certified solution, using our own UK onshore 24/7 service desk and industry experienced, certified database consultants.
Features
- Rapid response and resolution service for all Oracle issues
- Proactive monitoring, with rapid response to exceptions raised
- Preventative maintenance, management and housekeeping
- Dedicated hosting environment
- Backup process implementation, management and maintenance
- Database restore testing plus emergency database restores
- Performance bottleneck investigation and optimisation advice
- Oracle upgrade, migration and consolidation services
- Out-of-hours scheduled maintenance
- Oracle bug resolution and patch management
Benefits
- Maximise database uptime
- Improve database performance
- Obtain database service management reporting
- Safeguard critical data
- Reduce database licence costs
- Obtain direct and immediate access to certified database consultants
- Maximise supportability through patching
- Obtain capacity planning reporting and strategic planning advice
- Improve utility through new feature deployment
- Reduce management costs/complete MSP lifecycle
Solution architect
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
Technical architect
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
Performance analyst
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
| £995.00 |
£995.00 |
Standards and certifications
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ISO/IEC 27001 certification
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Yes
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ISO/IEC 27001 accredited by
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Citation ISO Certification Limited
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ISO/IEC 27001 accreditation date
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Monday 5 August 2024
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What the ISO/IEC 27001 doesn’t cover
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Nothing
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ISO 28000:2022 certification
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No
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ISO 9001 certification
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Yes
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ISO 9001 certification accredited by
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Citation ISO Certification Limited
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ISO 9001 accreditation date
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Sunday 19 October 2025
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What the ISO 9001 doesn’t cover
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Nothing
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Quality management systems (QMS)
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Yes
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CSA STAR certification
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No
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PCI certification
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No
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Cyber essentials
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Yes
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Cyber Essentials Certificate Number
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79ef96e4-a58a-4334-aff1-cace8034f8b3
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Cyber essentials plus
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No
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Cyber Essentials Alternative
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None of the criteria
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Other security certifications
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No
Social value
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Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Make Britain a clean energy superpower
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To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Build an NHS fit for the future
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That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
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