M8 SOLUTIONS LIMITED

SS&C Blue Prism Automation Consultancy and Services

Secure cloud hosting of SS&C Blue Prism Digital Workers SS&C Blue Prism Cloud software emulates how humans use existing applications and systems to automate a wide range of operational and business processes through Robotic Process Automation (RPA) and other Intelligent Automation (IA) capabilities.

Features

• End-to-end workflow orchestration across NHS systems, services, teams, and channels.
• Omni-channel digital front door supporting voice, email, web, forms.
• Automation-driven routing, prioritisation, and decision handling using defined rules.
• Secure system-to-system integration without wholesale platform replacement or disruption.
• Digital workers executing high-volume, repeatable administrative and operational tasks.
• Real-time visibility of work in progress with full auditability.
• Layered integration architecture reducing system coupling and improving resilience.
• AI-enabled triage, classification, and routing with human oversight controls.
• Built-in security, access control, and governance aligned to NHS standards.
• Scalable automation architecture supporting incremental growth across services and organisations.

Benefits

• Reduce manual administration by automating repeatable tasks across NHS services.
• Improve turnaround times through streamlined workflows and reduced handoffs overall.
• Increase staff capacity by removing avoidable administrative workload pressures quickly.
• Maintain service continuity while introducing automation safely and incrementally today.
• Gain real-time visibility into demand, progress, and operational performance metrics.
• Standardise processes across channels to ensure consistent service experiences everywhere.
• Improve decision-making using governed automation with clear audit trails enabled.
• Balance digital and human workloads to optimise resource utilisation effectively.
• Reduce operational risk through controlled, secure automation deployment across services.
• Build internal capability through structured handover, training, and knowledge retention.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tracy@m8solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

321149383490907

Contact

Tracy Scriven
07925051060
tracy@m8solutions.co.uk

About the service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Private Cloud

  • Managed Private SaaS/PaaS
  • Application management

  Managed Public cloud

  • Managed Public SaaS/PaaS
  • Application management

  Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

• Service constraints: Consumption of the SS&C Blue Prism Cloud Service requires site to site VPN establishment

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 Response within one hour. We will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 We shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We utilise Zoho Desk for web chat support. Zoho perform routine evaluations by experts in digital accessibility to help identify areas for improvement. This is coupled with frequent testing by users with accessibility requirements leading to accurate, profound, and authentic feedback, which helps create a genuinely accessible product.
• Support levels: Priority 1 Response within one hour. Continuous effort, within Service Hours, to resolve the Fault within 12 Service Hours.; Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days.; Priority 3 Response within one Business Day. Bug fix scheduled for the next available release.; Priority 4 Shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• AI chatbot: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: OUTSOURCE AUTOMATION SOLUTIONS LIMITED

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: Yes

Chief digital and data roles

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,650.00

Cyber security roles

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£1,050.00
Lead cyber security penetration testing	£1,050.00
Principal cyber security testing	£1,050.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D2995467-44e9-4934-a970-bb8b35e0ed39
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tracy@m8solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.