COOLSPIRIT LIMITED

COOLSPIRiT a Databarracks Company: Nutanix Cloud Infrastructure and Cloud Manager (NCI / NCM)

NCI is a distributed infrastructure platform that unifies compute, storage, and networking from clustered servers into a single, resilient, and secure resource pool with simplified administration. NCM is a comprehensive multicloud management platform that enables organizations to build, operate, govern, and manage applications and IT infrastructure across environments.

Features

• AI & ML Malware Prevention (EPP)
• Lightweight Agent
• Device Control
• Offline Detection
• Legacy OS Support
• Endpoint Detection and Response (EDR)
• Mitre Attack Framework Mapping
• Threat Hunting

Benefits

• Zero-day malware protection
• Real-time protection
• Automated response
• Low resource consumption
• Artificial Intelligence & Machine Learning

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

322617354674541

Contact

Alex Raben
01246 454 222
frameworks@coolspirit.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Windows XP SP3 (32/64-bit) with KB 968730 hotfix or above
  • Windows Server 2003 SP2 with KB 968730 hotfix or above
  • Mac OS X 10.9 (Mavericks) and above
  • RHEL/CentOS 6/7+
  • Supports the SSE2 Instruction Set
  • 2GB RAM
  • 500MB Disk Space (More if logging is enabled)
  • .NET Framework 3.5 SP1 or later

User support

• Email or online ticketing support: Yes
• Support response times: Standard support (included) is 8 am - 8 pm Mon - Fri ET. Premium support provides 24x7 support at an additional cost.; ; Nutanix utilizes a follow-the-sun support model, ensuring 24x7x365 coverage worldwide.; Nutanix Support consists of over 600 personnel, including the following roles:; ; · Systems Reliability Engineer (SRE); · Customer Service Advocate (CSA); · Field Engineer (FE); · Escalation Engineer/Manager; · Development Engineer; · Product Manager; · Support Manager; ; Further details can be found here: http://go.nutanix.com/rs/nutanix/images/nutanix-support-guide.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Two support options are available: ; 1. Standard support - 8am-8pm Mon-Fri ET web based ticketing ; 2. Premium support 24x7 online and phone with reduced response time; ; Nutanix utilizes a follow-the-sun support model, ensuring 24x7x365 coverage worldwide.; ; Nutanix Support consists of over 600 personnel, including the following roles:; · Systems Reliability Engineer (SRE); · Customer Service Advocate (CSA); · Field Engineer (FE); · Escalation Engineer/Manager; · Development Engineer; · Product Manager; · Support Manager; ; Further details can be found here: http://go.nutanix.com/rs/nutanix/images/nutanix-support-guide.pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nutanix provides remote onboarding services as well as full product documentation on our website.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: CSV
• End-of-contract data extraction: Data is removed 30 days after the end of the contract.; ; To the extent that Nutanix has any commercially sensitive data from the customer. This is usually N/A in the on-prem customer relationship, as Nutanix does not control or process any data for on-prem customers. Please refer to Section 7.1 of the Nutanix Customer DPA. The most current version of the Nutanix Data Processing Addendum (DPA) is available at https://www.nutanix.com/legal/data-processing-addendum.
• End-of-contract process: Documentation is available free of charge; all onboarding services come at an additional cost.; ; To the extent that Nutanix has any commercially sensitive data from the customer. This is usually N/A in the on-prem customer relationship, as Nutanix does not control or process any data for on-prem customers. Please refer to Section 7.1 of the Nutanix Customer DPA. The most current version of the Nutanix Data Processing Addendum (DPA) is available at https://www.nutanix.com/legal/data-processing-addendum.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Essentially two separate products due to the OS differences but using the same AI technology. Desktop capability focuses on malware protection and EDR capabilities while mobile focuses on malicious app, sideload protection and smishing protection.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Cloud console where Defense is configured; ; The administrative interfaces available in our solution are Prism Element, Prism Central, API, CVM, and vCenter. Prism Element and Prism Central are HTML5 interfaces secured through local authentication and Active Directory/LDAP, with the option of client-based certification for authentication.; ; API access is controlled through the same methods as Prism. Nutanix has a fully open and programmable REST API, PowerShell commandlets, and a full CLI.; ; Administrators can use these programmatic interfaces for orchestration and automation in conjunction with configuration management tools, orchestration tools, or customized scripts.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Further details available on request
• API: Yes
• What users can and can't do using the API: Users can leverage Nutanix's API for complete system management and automation, including deployment of additional Nutanix nodes, software upgrades, data protection and replication, infrastructure monitoring and troubleshooting, and per-VM performance management. The API provides access to 100% of the features available through the Prism GUI, enabling operators to automate every aspect of cluster management.; ; The API provides access to 100% of the features available through the Prism GUI, enabling operators to automate every aspect of cluster management. Users can integrate with configuration management tools such as Chef, Puppet, Ansible, and SaltStack, orchestration tools like Microsoft System Center Orchestrator, VMware vRealize Orchestrator (vRO), and BMC Atrium Orchestrator, or use custom scripts in Python, PowerShell, or other scripting languages.; ; The API also supports integration with Ansible Galaxy Module and Terraform Providers. For monitoring and alerting, users can integrate with third-party vendors such as Zenoss, Nagios, Solarwinds, Sciencelogic, and MS SCOM, as well as use SMTP and SNMPv3 alerting and traps.; ; Users cannot use the API to alert, lock, or block actions based on rate limits in AOS.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. It's architected to be a multi-tenanted, highly scalable service. More information available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: License quantity and usage is provided in the console.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nutanix

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data directly from the Aurora console using the built-in report export feature, or retrieve data programmatically through RESTful APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON (via REST API)
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: At this time, and as a standard operating practice, Nutanix do not include specific availability SLOs in our solutions agreement.; ; Nutanix commits to a Services Availability Percentage of 99.9% for its cloud services. If the availability percentage falls below this commitment in a given billing cycle, customers are eligible for service credits as a remedy. The service credit amount is 5% for availability between 99.0% and 99.9%, and 25% for availability below 99.0%. Service credits are calculated as a percentage of the fees for the specific service that experienced the downtime and are the sole and exclusive remedy under the SLA. To claim a service credit, customers must open a support case within 30 days of the service unavailability event, including relevant details for evaluation. Any approved credit is applied to the next billing cycle.
• Approach to resilience: Information available on request.
• Outage reporting: Nutanix reports outages to customers via the Nutanix Support Portal and https://status.nutanix.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only be added and removed to the support portal by an authorised technical point of contact.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Nutanix is compliant or certified with the following: Common Criteria EAL2+, TAA Compliant, NIST-SP800-131A Compliant, NSA Suite B Support, Section 508 VPAT Compliant, DoDIN APL, ISO 27001, ISO 27017, ISO2718, and ISO 27701.; ; Certifications and further details can be found at https://www.nutanix.com/trust/compliance-and-certifications
• Information security policies and processes: Nutanix follows comprehensive information security policies that cover key areas such as Code of Conduct, access controls/user account management, passwords, data classification, mobile computing, use of cryptography, disaster recovery, data secure disposal, appropriate email use, and appropriate internet use. Our information security policy contains audit reviews, monitoring of resulting actions, and a clear desk policy. Policies are reviewed semi-annually, with an annual information security improvement plan in place. ; ; Our cybersecurity governance process is integrated into enterprise risk management and includes board oversight through the Security and Privacy Committee, which reviews programs and policies and receives regular updates from management. The Chief Information Security Officer leads the global program, collaborating with the Chief Product Security Officer, Chief Information Officer, and Legal and Privacy Counsel, ensuring risk identification, policy development, and reporting.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management processes are in place with formal management responsibilities and procedures assigned to ensure appropriate change control. Changes are logged for audit ,and all relevant information is retained.; ; Nutanix maintains an IT change management policy, approved by management, covering all changes to IT systems, infrastructure, and business applications, with compliance measurement and governance requirements. All code commits require peer review, and a change control review is mandatory before deployment. Changes to production systems are tracked via ticketing, requiring manager and security approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning of support platform is performed using industry-leading services. Processes are in place to ensure that patching and remedial actions are taken in a regimented and consistent fashion to limit the business impact of newly discovered vulnerabilities.; ; Nutanix leverages continuous vulnerability scanning, static and dynamic code analysis, application testing, and phishing assessments to identify threats across platform. Penetration tests are conducted quarterly, network vulnerability scans are conducted weekly, and code/web application scans are conducted monthly. Nutanix classifies vulnerabilities using CVSS scores and remediates critical and high-severity issues within 40 days for on-premises releases and 60 days for cloud services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring Approach conforms with ISO27001 Standards for logging and monitoring our services, and how to identify, handle, and respond to incidents quickly.; ; When a potential compromise is detected, the Cloud Operations team ensures a rapid response to maintain security and reliability. Nutanix responds to incidents promptly, with 24x7x365 monitoring on corporate systems and a process for promptly communicating security incidents to clients.
• Incident management type: Supplier-defined controls
• Incident management approach: Nutanix has in place a security incident management policy that also conforms to ISO27001 Standards. The policy outlines requirements for identifying and reporting information security weaknesses and incidents, including procedures for collecting evidence and the process for security incident response.; ; Incidents can be reported via the Nutanix Support Portal or by phone.; ; The SRE communicates updates via email or phone as appropriate during the resolution process. In accordance with the Nutanix Data Processing Addendum (DPA), upon becoming aware of a Security Incident, we notify customers without undue delay and provide timely information as it becomes known or as reasonably requested.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Nutanix have a Test Drive where customers can test the solution in a virtual sandbox and also a Proof of Concept where they can test the solution in their own environment.
• Link to free trial: Available on request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: N/A - Statement of Applicability available on request
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 18 December 2009
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D6333d6c-079e-49b0-886e-4f615cf949e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D42082d9-35fb-41c0-8c20-35cb36298755
• Other security certifications: Yes
• Any other security certifications: NHS Digital Data Security and Protection Toolkit - Standard Exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.