Onclusive

Onclusive Analysis & Evaluation

Human-driven analysis of agreed content to enrich automated statistics available in platforms. Includes manual analysis of qualitative measures related to reputation, communications impact and thought leadership. Additional datasets can be included linking communications activity to business, digital and reputational outcomes. Data & insight typically delivered via customised reports and consultancy

Features

• Impact Evaluation
• Quality & Influence Metrics
• Competitive Positioning
• Custom Reporting & Dashboards
• Unified Analytics across Earned and Social Media
• Stakeholder Analysis

Benefits

• Turn Data into Insights
• Improve Strategic Focus
• Support performance measurement
• Enhance stakeholder reporting
• Strengthen campaign planning

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpuk@onclusive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

331857012506002

Contact

Tess Fezzuoglio
07776107307
rfpuk@onclusive.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: For on platform reports, minor planned maintenance may occur outside peak hours. No hardware-specific requirements; Delivery of external reports - n/a
• System requirements:
  • For in platform reports - modern web browser
  • For external reports - n/a

User support

• Email or online ticketing support: Yes
• Support response times: Maximum of 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Every client who retains us to provide regular ongoing analysis (E.g. fortnightly, monthly, quarterly etc) is allocated a named Account Management team including a Customer Success Manager and Account Director. This team is responsible for day-to-day query handling, management of commercial contracts, and hosting scheduled review calls/meetings. During the implementation stage of your service, analysis & insight specialists oversee brief development, report creation and client consultancy. If specialist insight consultancy is required ongoing, this will be agreed at the outset of your contract and will be accounted for as part of our commercial arrangement. Fees for additional ad-hoc analysis & insight consultancy range between £100 p/h and £300 p/h depending on the client’s requirements and the seniority of the Onclusive staff member allocated.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We conduct a thorough implementation process overseen by a named Customer Enablement Manager who acts as a project manager during the onboarding period. Analysis & insight specialists work alongside the Enablement Manager to develop the brief, create report templates (if that is an agreed deliverable), design BI systems (if that is an agreed deliverable), review the client’s historical / owned datasets (if relevant), and provide client-facing consultancy & training (if relevant). Because each client’s human-driven analysis service is bespoke, we collaborate with the client to define the metrics being tracked, the frequency of delivery, the type of deliverables required, the branding & content of reports, the level of consultancy, and so on.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: This depends on the type of customised analysis deliverables procured by the client. For example, if the client requires us to create and maintain a bespoke BI Tool displaying our human-driven analysis data, the client can export historical data directly from this tool. If a client is only receiving customised reports at agreed intervals (E.g. weekly, fortnightly, monthly, quarterly PPT / PDF reports), our team can send historical datasheets containing all human-driven analysis data upon conclusion of the contract.
• End-of-contract process: At contract end, users receive time to export all data (included in the service price). Accounts are deactivated and data is securely deleted. No additional cost is attributed
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Core Analytics is a standardised insights solution designed for teams who want a consistent, credible view of PR performance without complexity. ; With Bespoke Evaluation - Each client’s human-driven analysis service is bespoke. We collaborate with the client to define the metrics being tracked, the frequency of delivery, the type of deliverables required, the branding & content of reports, the level of consultancy, and so on. The scope service typically evolves over time in line with the client’s changing priorities.Customisation is achieved through straightforward change requests to the Onclusive service team. Users simply share updated requirements, and the monitoring scope, media lists, reporting frameworks, and delivery schedules are adjusted accordingly. This ensures the service remains aligned to shifting narratives, emerging risks, and stakeholder expectations.; ; Any authorised contact within the organisation can request updates, though communications leads or nominated administrators typically manage ongoing changes. Senior stakeholders can refine reporting emphasis, while operational users can adjust priorities as campaigns, issues, or strategic themes evolve.; ; For more advanced tailoring, Onclusive analysts can apply bespoke categorisation frameworks, prioritisation rules, sentiment adjustments, or industry-specific structures. This allows the Reputation service to be configured to the organisation’s context, ensuring consistently relevant, actionable intelligence.

Scaling

• Independence of resources: We have over 200 analysts. For human-driven analysis services, we assess the required level of resource during initial scoping. A dedicated team with the appropriate skillset is then assigned to the client account on an ongoing basis, ensuring accountability and consistent delivery. If scope changes arise, we consult with the client to explain the impact on resourcing and confirm whether additional budget is available. Where this is not the case, we work with the client to adjust the service to remain within the existing commercial agreement.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: No encryption at rest
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: This depends on the type of customised analysis deliverables procured by the client. For example, if the client requires us to create and maintain a bespoke BI Tool displaying our human-driven analysis data, the client can export data directly from this tool as often as required. Export formats depend on the BI Tool chosen by the client. If a client is only receiving customised reports at agreed intervals (E.g. weekly, fortnightly, monthly, quarterly PPT / PDF reports), our team can send datasheets alongside each report.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All data transmitted between the buyer’s network and our service is protected using HTTPS with TLS 1.2 or above. This ensures encryption of all traffic, integrity protection, and defence against interception or tampering. No legacy SSL versions are used, and no direct network connections are required.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Guarantees the availability of the solution up to 99.999%.
• Approach to resilience: N/A
• Outage reporting: N/A

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: N/A

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We align to ISO 27001:2022 in addition with Cyber Essentials and Cyber Essentials Plus to ensure security baseline
• Information security policies and processes: We follow structured security policies aligned with ISO 27001 and supported by Cyber Essentials Plus. Our Security Lead oversees governance, with escalation to senior management. Compliance is maintained through staff training, audits, MFA, patching, and monitoring. Policies are reviewed annually to ensure consistent, effective security management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a controlled, ISO 27001-aligned change management process supported by Azure DevOps and AWS CI/CD pipelines. All service components are version-controlled and tracked through their full lifecycle using infrastructure-as-code and configuration repositories. Every change—code, configuration, or infrastructure—is peer-reviewed, security-assessed, and tested in segregated environments before deployment. Security impact assessments are carried out for all changes, with high-risk updates requiring senior approval. Deployment is automated to ensure consistency, with full audit trails maintained. Post-deployment monitoring validates that changes behave as expected without affecting performance or security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process combining automated scanning, threat intelligence, and timely patching. Code dependencies are monitored using Snyk, while Trellix and SentinelOne provide runtime threat detection, malware protection, and behavioural analysis across our environments. Potential threats are assessed using CVSS scores, vendor advisories, NCSC alerts, and cloud-provider security bulletins. Critical vulnerabilities are patched immediately through automated CI/CD pipelines; high and medium-risk updates follow prioritised release cycles. Infrastructure and containers are continuously scanned, and results are tracked through remediation workflows. Threat intelligence feeds from Azure/AWS, MITRE, and industry sources inform rapid response and mitigation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified via weekly vulnerability scans, using our ORCA CSPM tool, dependency scanning - with sync code and end point devices using trellix EDR
• Incident management type: Supplier-defined controls
• Incident management approach: Onclusive uses pre-defined levels (Blocking, Major, Minor anomaly) to categorize incidents. Critical outages trigger an immediate crisis meeting to define the action plan.; Users report incidents 24/7 via the online ticket management service or via dedicated email support.; When a Security Incident or critical issue occurs, users are immediately notified via email and on the dedicated Status Page. Onclusive is committed to responding to a "critical" problem within 1 business hour. Follow-up dashboards showing bug handling and resolution times can also be provided.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4c40f6cc-9d36-44f6-96f2-0173fd4e20c5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 44a51e11-d264-4666-aae8-9b1b4e0aa403
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpuk@onclusive.com. Tell them what format you need. It will help if you say what assistive technology you use.