Jones Lang LaSalle Limited

Eptura Engage

Eptura Engage (formerly Condeco) is a comprehensive employee experience and scheduling software solution that transforms how organisations manage hybrid work environments. As a cloud-based room and resource booking system, it empowers employees to reserve workspaces, plan collaborative office days, and navigate the modern workplace with intelligent automation and AI-powered features.

Features

• Badge Swipe Integration for Automated Check-ins
• AI-Powered Intelligent Booking Engine
• Native Microsoft Exchange Integration
• RESTful API and Developer Portal
• QR Code Scanning Technology
• Power BI Integration and Analytics Engine
• Cloud-Based Sensor Management Platform
• Two-Way Calendar Synchronisation
• Interactive Floorplan Engine

Benefits

• Maximise Space Utilisation Through Real-Time Occupancy Data
• Reduce Real Estate Costs by Identifying Underutilised Areas
• Enhance Employee Satisfaction with Flexible Workspace Options
• Improve Team Collaboration Through Coordinated Office Presence
• Eliminate Double-Booking Frustrations with Automated Management
• Streamline Hybrid Work Operations with Seamless Technology Integration
• Increase Meeting Productivity with Intelligent Room Management
• Provide Data-Driven Insights for Strategic Real Estate Decision Making
• Automate Administrative Tasks to Reduce Facility Management Overhead
• Create Frictionless Employee Experience with AI-Powered Workspace Recommendations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud_tenders@jll.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

333031238189001

Contact

Melanie Mack
+442031471344
GCloud_tenders@jll.com

About the service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • MS365 Subscription for MS365 integration/Exchange Sync
  • MS Azure Subscription for both MS365 integration/Exchange Sync
  • MS Exchange Online for calendar integration and room booking
  • MS365 Admin Account for setup/providing consent for the notification app
  • MS65 Service Account with Impersonation Rights
  • Compatible Web Browsers Edge, Chrome, Safari, Firefox
  • MSGraph API Access for calendar integration/ booking
  • Active Directory Distribution Group Configuration
  • Eptura Engage Outlook add-in May 2021 release or later

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times according to ticket priority Urgent - 15 minutes High - 2 hours Normal - 4 hours Low - 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: JLL provides comprehensive technical support through multiple service tiers designed to accommodate diverse customer requirements and budgets. Our support programs encompass technical assistance, on-site consulting, system maintenance, integrity monitoring, and user training services. Our tiered support structure offers varying levels of service intensity, from basic technical assistance to comprehensive managed services. Each tier includes different response times, coverage hours, and service scope to match specific operational needs. Higher-tier programs typically include priority support channels, extended coverage windows, and more frequent system health assessments. JLL's support programs can include dedicated technical resources depending on the service tier selected. Higher-level support packages often feature assigned technical account managers who provide personalised service coordination and strategic guidance. Cloud support engineers are typically available for infrastructure-related services and cloud platform management. For detailed information about available support tiers, current pricing, and technical resource assignments, please consult with your JLL representative to discuss options that align with your organisation's specific needs and budget parameters.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: JLL deploys Eptura Engage through a comprehensive, structured approach combining professional services, training, and extensive support resources.; Implementation Services: JLL provides dedicated implementation services with experienced project teams that guide clients through the entire deployment process. ; Configuration Process: Deployment begins with Global Administrators setting up core system elements including locations (countries, regions, offices, floors), groups (collections of bookable spaces with shared access rules), workspace types, attributes, and resources such as meeting rooms and personal spaces. The system supports bulk data upload for new customers to streamline initial configuration.; Training and Support: JLL employs multiple training modalities including instructor-led classroom sessions, telepresence sessions, live webinars, and lunch-and-learn sessions. They utilise a Train-the-Trainer methodology, providing comprehensive materials including user guides and quick reference material including PDF kits, email templates, video tutorials, and printed materials for office display.; Post-Deployment: Following go-live, clients enter a hypercare period providing crucial end-user support with the project team, ensuring system stabilisation and improved user adoption during the critical initial usage period.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Access to Eptura Engage data is managed through a structured permission system that mirrors existing platform access controls. Users must be either a Global Admin or an administrator with the Analytics module selected in their user profile to access data functionality. Historical booking information for the previous three years and all future booking data are available through dashboards, with data refreshing once daily. Users can export data from individual visualisations through multiple formats including CSV, Microsoft Excel, or image copying, providing organisations with the capability to extract their data when contracts end. Data access is initially provided through Power BI templates, with a universal API planned for future implementation that could facilitate comprehensive data extraction. The embedded dashboard system allows bookmarking and dynamic filtering whilst maintaining data integrity through restricted visualisation modifications. This export capability ensures organisations retain access to their historical booking and analytics information, supporting business continuity requirements and facilitating transitions to alternative systems when service agreements conclude, whilst preserving established permission structures and administrative oversight throughout the data extraction process.
• End-of-contract process: Should a client choose not to renew its Eptura Engage contract, an off-boarding process is initiated. During this period, the client has the ability to export their data from the Eptura Engage platform. Once the off-boarding window closes, the client's access to the Eptura Engage service is deactivated. Following deactivation, Eptura proceeds with the permanent deletion of the client's data from its servers in line with its data retention and physical storage policies, ensuring all client information is securely and permanently removed after the business relationship has ended. Should you require additional assistance in offboarding data retrieval, our technical consultants can provide support for an additional fee.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: JLL creates accessible user documentation by following established accessibility standards that ensure all employees and clients can effectively use our materials. We structure content with clear headings and logical navigation, use plain language that avoids unnecessary jargon, and maintain visual design standards including sufficient color contrast and readable fonts. Documentation is available in multiple formats including web-based and mobile-responsive versions that work with assistive technologies like screen readers. We employ consistent layout patterns and templates across all materials, conduct regular accessibility audits, and gather user feedback for continuous improvement to meet evolving standards and diverse user needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The primary difference between Eptura Engage's mobile and desktop services lies in their intended purpose. The mobile app prioritises on-the-go employee convenience, offering unique features like QR code scanning for instant booking and a customisable concierge menu. Conversely, the desktop experience is geared towards deeper planning and administration. It provides access to advanced analytics with Power BI integration, full system and sensor configuration, and robust tools like the Microsoft Outlook Add-in. While both share core booking functions, mobile is for quick employee actions, whereas desktop is for comprehensive management and strategic analysis.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: General administration users can perform a range of functions to ensure that users can continue to use Eputra Engage smoothly : reset PIN, deregister card, transfer bookings, deactivate user, view history, reset password (for Forms users), delete user, and run a contact report. These functions allow administrators to manage user accounts, handle bookings, ensure security, and maintain system integrity. Each function has specific applications and may have associated wait times or additional information available for more detailed understandin
• Accessibility standards: None or don’t know
• Description of accessibility: Eptura is actively advancing accessibility standards through comprehensive design enhancements aligned with Web Content Accessibility Guidelines (WCAG 2.1 AA) and ADA compliance. The platform incorporates improved color contrast exceeding AA standards, accessible icons with equitable representation, full keyboard navigation capabilities, and alternative text descriptions for screen readers. Through partnership with Level Access, Eptura achieved a 92% accessibility health score, demonstrating their commitment to inclusive design. These proactive efforts include design consistency across mobile and desktop platforms, revamped navigation with improved readability, and completion of Voluntary Product Accessibility Templates (VPAT®) ensuring Section 508 compliance for federal accessibility requirements
• Accessibility testing: Eptura conducted comprehensive accessibility testing through their partnership with Level Access, using both automated and manual evaluation methods against WCAG 2.1 Level A and AA standards. Testing involved real assistive technologies including JAWS 2022 with Chrome browser and ZoomText 2022. Level Access tested representative samples covering key components and user workflows within Eptura's digital properties. Importantly, this testing was supported by a diverse team of accessibility professionals that includes users with disabilities, ensuring real-world usability evaluation by actual assistive technology users rather than just technical compliance testing.
• API: Yes
• What users can and can't do using the API: Eptura Engage provides a RESTful API and dedicated Developer Portal that enables organisations to integrate workspace booking functionality into existing enterprise systems. Through the API, users can programmatically manage core booking operations including creating, modifying, and cancelling workspace reservations across desks, meeting rooms, and collaborative spaces. The API supports automated user provisioning and authentication management, allowing organisations to synchronise employee data from HR systems and establish booking permissions based on organisational hierarchies. Users can retrieve real-time availability data, occupancy analytics, and utilisation reports to integrate workspace insights into custom dashboards or business intelligence platforms.; The API facilitates bidirectional calendar synchronisation with Microsoft Exchange and Office 365, enabling automated booking creation from calendar events whilst maintaining data consistency across platforms. Integration capabilities extend to sensor data ingestion for automated check-ins, access control systems for badge swipe integration, and service request workflows connecting to external ticketing systems. Limitations apply to API usage. Core system configuration, floorplan uploads, space type definitions, AI-powered intelligent booking recommendations and sensor management provisioning are not directly accessible through API endpoints, maintaining system security and operational stability whilst ensuring comprehensive integration capabilities for standard booking and data management functions.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Eptura Engage provides comprehensive customisation capabilities to align the platform with specific organisational requirements. Administrators can customise the mobile application's concierge menu by configuring office-specific tiles that provide one-tap access to announcements, events, and frequently used services such as travel information and weather updates. These tiles can be tailored based on user location with adjustable names, URLs, and images to reflect local office needs. The service request catalogue offers extensive customisation options, allowing organisations to define available service types that reflect their specific operational requirements and departmental workflows. Workspace configuration represents another key customisation area, where administrators can establish various space categories including desks, meeting rooms, collaboration spaces, parking spots, and specialised areas like huddle pods, whilst integrating existing floorplans from AutoCAD or Revit drawings. System administrators hold primary responsibility for these customisation functions, accessing administrative interfaces to configure menu options, manage workspace types, and establish organisational-specific service catalogues. This administrative control ensures consistent configuration management across the organisation whilst maintaining system integrity and standardised user experience. Through these customisation capabilities, Eptura Engage adapts to diverse organisational structures, operational processes, and workplace cultures, enabling companies to create tailored employee experiences that support their unique hybrid work strategies.

Scaling

• Independence of resources: Eptura utilise Azure as the cloud hosting provider. Data is logically separated.

Analytics

• Service usage metrics: Yes
• Metrics types: User analytics are provided through Eptura Engage Analytics. This feature allows exploration of system and resource usage data from both tactical and strategic perspectives. The analytics can be viewed offline by connecting to the Power BI data model. To use this feature, an Eptura Engage Analytics subscription and the Eptura Engage Evergreen release plan are required. Users must be Global Admins or admins with the relevant module selected in their user profile. Some familiarity with Power BI is assumed for viewing and analysing data on the Eptura Engage Analytics dashboard.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: JLL resell Eptura Visitor on behalf of Eptura.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Access to Eptura Engage data is managed through structured permissions mirroring existing platform controls. Users must be Global Admins or administrators with Analytics module access. Historical booking data for three years is available through dashboards that refresh daily. Users can export data via CSV, Microsoft Excel, or image formats from individual visualisations, enabling organisations to extract their information when contracts end whilst maintaining security and administrative oversight
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Eptura guarantees 99.5% uptime for each month of the term, excluding Excusable Downtime as defined in the Eptura SLA. See: https://eptura.com/terms/sla/
• Approach to resilience: Eptura Engage provides comprehensive availability guarantees through robust service and infrastructure resilience measures designed to ensure continuous operation and minimal service interruption.; ; High Availability Design: The platform utilises load balancing and auto-scaling to distribute traffic across multiple server instances, ensuring automatic failover without service interruption if one instance fails. This is supported by 24/7 proactive monitoring to detect and respond to potential outages before they impact end-users, whilst integrated systems enable rapid reporting and resolution of technical issues through automated work orders.; ; Infrastructure Resilience: Eptura utilises world-class Azure cloud infrastructure , depending on regional deployment requirements. Services are hosted in regional facilities across the US, Europe, Singapore, and Australia to ensure data residency and reduce latency. Geographic failover capabilities include multi-zone redundancy, meaning data and services are replicated across physically separate data centres within regions to protect against site-level failures. Hosting facilities maintain rigorous certifications such as ISO 27001 and include redundant power, cooling, and network connectivity.
• Outage reporting: Eptura provide real-time service status updates on it status page. The updates are specific to each Eptura platform and provide detailed information about the impact to users. The status update page allows users to review historic data and filter results. Users can also subscribe for email updates to status updates.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Eptura Engage supports a role-based security model to provide controlled access to management users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: The framework follows NIST SP 800-53 guidelines and maintains certifications including GDPR, Australian Privacy Principles, and California Consumer Privacy Act compliance.
• Information security policies and processes: Eptura operates under Eptura's ISO27001:2022 certified Information Security Management System. The Senior Director, Information Security serves as both Information Security Officer and Data Protection Officer, reporting to the CEO, Legal Counsel and Board. Security governance includes risk management, regular internal audits, and annual penetration testing. Policies cover data protection, access controls, incident management, and business continuity. Compliance is ensured through quarterly risk reviews, monitoring via Jira tracking, and mandatory security training for all personnel.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Eptura employs an agile change management process aligned with DevOps principles, enabling development and operations teams to collaborate for rapid, controlled deployments. All changes to customer systems, networks, servers, cloud environments, and databases are registered in Jira, documenting technical details, risk assessments, testing methods, rollback plans, and necessary approvals. Production changes are tested in a separate environment prior to deployment to minimise risk. Both standard and emergency changes require oversight; emergency changes may be verbally approved after risk assessment but must be recorded in Jira. Ad-hoc changes to production systems are strictly prohibited, preserving system integrity and security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Eptura’s vulnerability management process for Eptura Engage includes monthly infrastructure and application scanning and annual penetration testing. Vulnerabilities are assessed by severity; critical issues are patched within 15 days, high-risk within 30 days, and medium-risk within 90 days. All changes are tracked through formal processes and tested before deployment. If a patch cannot be immediately applied, compensating controls are implemented. Threat assessment is ongoing and incorporates both risk evaluation and monitoring of emerging vulnerabilities through regular updates from industry sources. This approach ensures threats are assessed promptly and remediation aligns with risk to maintain platform security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Eptura employs continuous automated monitoring and logging across all Eptura Engage environments to detect attacks, misuse, or malfunctions. System and user activities—including logins, access attempts, and configuration changes—are logged, centrally stored, and reviewed at least quarterly. Alerts are triggered for suspicious activity or potential compromises, and dedicated security and incident response teams analyse events using established workflows. When a potential compromise is identified, Eptura initiates its major incident response procedures, containing and investigating the threat promptly. High-severity incidents require immediate action, with initial response and containment occurring within hours to ensure effective mitigation and notification.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Eptura incident management processes utilise pre-defined procedures for rapid and organised major incident response. Users report incidents by contacting security@eptura.com, or the designated on-call contact after business hours. Major incident types are clearly classified by severity, aligning resources and escalation protocols accordingly. Each incident is formally logged and assessed by an Incident Response Team, with mandatory reporting including incident timeline, impacted assets, and resolution details. Incident reports are detailed and follow a standardised structure, ensuring all relevant events, actions, and outcomes are documented. Post-incident review is conducted within seven days to analyse control gaps and define remediation actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BARR Certifications
• ISO/IEC 27001 accreditation date: Wednesday 27 November 2024
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: LRQA Limited
• ISO 9001 accreditation date: Friday 7 March 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 279aeea2-1841-41c7-b493-ccb05aa05c3c
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud_tenders@jll.com. Tell them what format you need. It will help if you say what assistive technology you use.