VISIONET EMEA LIMITED

Visionet's Microsoft License Management Service as Cloud Solution Provider (CSP)

As a Microsoft Tier -1 CSP Partner, Visionet offers comprehensive services for Microsoft Dynamics 365, Microsoft 365, Office 365, Copilot Studio, Power Platform, Azure, Data and AI licensing services.As a Direct Microsoft Cloud Solution Provider, Visionet provides flexible subscription licensing with customizable plans and billing options.

Features

• Multiple licensing options including monthly, 12 or 36 month agreements
• Microsoft Dynamics 365 Customer Service licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Sales licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Marketing licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Field Services licensing, consultancy, implementation and support
• Microsoft Dynamics 365 Finance and Supply Chain licensing support
• Microsoft Dynamics 365 Commerce licensing support
• Microsoft 365, Azure, Copilot, Power Platform licensing support
• Microsoft Dynamics 365 ERP and CRM licensing support
• Microsoft Security Solution licensing support

Benefits

• Comprehensive Microsoft license management for Dynamics 365 and Office 365.
• Real-time reporting for license usage and compliance monitoring.
• Automated license provisioning and deprovisioning for efficient resource allocation.
• Customizable licensing plans tailored to meet specific organizational needs.
• Centralized dashboard for easy monitoring and administration of licenses.
• Dedicated customer support for prompt assistance and issue resolution.
• Regular updates and proactive optimization for cost-effective licensing strategies.
• Flexible and market competitive licensing pricing
• Regular Licensing Optimization Service
• Licensing assessment and cost optimization

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

339222516376529

Contact

Jawad A Khan
+447721235694
jawad.a.khan@visionet.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Software construction components
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Licensing Assessment and Cost Optimization.
• Cloud deployment model: Public cloud
• Service constraints: Prices are subject to Microsoft Customer Licensing Agreement.
• System requirements:
  • Existing Tenant ID
  • Edge, Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari)
  • Suitable Internet Connectivity
  • Support Operating System Platform (Windows 10/11, MacOS & Linux)
  • Latest Anti virus to be available
  • System Admin role should be defined
  • Microsoft 365
  • Outlook
  • Teams, SharePoint
  • GRC

User support

• Email or online ticketing support: Yes
• Support response times: Visonet SLA vary according to incident severity: Critical - 1 working hour, Severe - 3 working hours, Disruptive - 4 working hours, Minor - 1 working day. Technical Advice has a response SLA of 5 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Yes we do have through Microsoft Teams.
• Onsite support: Yes, at extra cost
• Support levels: At Visionet, our comprehensive support framework adheres to ITIL standards, delivering 1st, 2nd, and 3rd line support to both public and private sector clients. Our incident management process ensures swift resolution. Each client receives a dedicated Account Manager and Client Partner for personalized attention. We offer a unified support model manned by cloud support engineers, with optional weekend phone support available upon request. Our proactive approach prioritizes short-term issue resolution alongside long-term fixes. An established escalation process guarantees swift resolution, overseen by designated Account Managers who conduct monthly reviews, either remotely or on-site. Performance is monitored through KPIs aligned with SLAs and other critical support metrics. Security clearance is a fundamental aspect of our staff training and policy.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Visionet facilitates a smooth onboarding process for users to start utilizing our Microsoft license services effectively. We offer a range of training options including onsite training sessions conducted by our expert staff, comprehensive online training modules accessible at any time, and detailed user documentation for reference. Our goal is to ensure users are equipped with the knowledge and resources needed to maximize the benefits of our services.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Visionet ensures seamless end-of-contract data extraction processes. Our dedicated team works closely with clients to facilitate smooth transition and retrieval of data, adhering to industry best practices and compliance standards. We provide comprehensive guidance and support throughout the extraction process, ensuring minimal disruption and maximum data integrity. All files and zip folders, db backups are extracted and shared with buyer via the requested medium.
• End-of-contract process: As this is a licensing service licences can we migrated once out of the committed licensing term.We agree this upon contract signing and determine a range of scenarios.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Experience is same as this is a license service.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface consists of standard Microsoft cloud administration portals, complemented by Visionet’s email and online ticketing support channels for licence management, reporting, and operational assistance.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: It's not applicable to licensing.
• API: No
• Customisation available: Yes
• Description of customisation: Users can buy any number or type of licenses and decide on the contract billing frequency and term.

Scaling

• Independence of resources: At Visionet, we ensure the independence of resources to guarantee users are unaffected by the demand placed by others on our Microsoft licensing service. We employ robust resource allocation mechanisms and scalable infrastructure to dynamically manage user loads. Our system continuously monitors and adjusts resource allocation to maintain optimal performance and prevent any impact on individual user experiences. Additionally, we implement redundancy measures and load balancing techniques to further safeguard against resource contention and ensure uninterrupted service delivery. Maintain Bench of Qualified consultants, Match Talent Pipeline, Submit Staff, On-board Talent, Begin Support,

Analytics

• Service usage metrics: Yes
• Metrics types: As this is regarding licenses so metrics like number of active users, their duration and inactivity hours. There are lots of reports that we can provide as per the customer requirements.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: As this is Licensing Services it is not applicable however Microsoft provide data export facility for Dynamics 365 users in .CSV format or in excel.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Xlsx
  • Xlms
  • Xls
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As this is related to licenses of Microsoft so Microsoft guarantees 99.9% at a minimum for all services. We are just resellers and responsibility lies with Microsoft.
• Approach to resilience: Microsoft can provide details on this if required. They have detailed documentation available.
• Outage reporting: This can be reported via a public dashboard, alerts via emails, and configurable cloud alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Via SSO
• Access restrictions in management interfaces and support channels: Visionet has restricted access to all the instances which is controlled by MFA and PAM with role based security,
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: We are ISO 27001 accredited and follow all procedures inline with this certification as required. We are audited each year on this accreditation.Visionet will adhere to the data and security requirement defined by SOC through Program Management Services and Security Services to enforce compliance by team Visionet leadership structure in place that provide the necessary oversight, guidance, and enforcement of security policies.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As this is a licensing service only so Microsoft provide this service on our behalf. Visionet comply with ISO 27001:2022 standards, Visionet has well-defined policy around configuration and change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As this is a license service so Microsoft manages itself. However, we follow our ISO 9001 frameworks, potential vulnerabilities and improvements around our policies and procedures are reviewed frequently.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Visionet has implemented Availability Monitoring using Azure Monitor, Nagios, SolarWinds, Prometheus technology. Also Visionet has implemented Orca CSPM which provides us real time reports on open vulnerabilities. Visionet additionally has a SIEM solution and completed EDR implementation backed by a ZTNA/SASE solution for all end points and drive by the MITRE framework.
• Incident management type: Supplier-defined controls
• Incident management approach: Yes, Visionet has pre-defined processes for common events. Visionet has well defined procedure on incident management. The team is monitoring 24x7 events and control the incidents in real time. The incident reports are available and can be provided as and when requested by the customers via email. Visionet also offers a whistle-blowing hotline for anonymous report submission.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: GMS INTERCERT SERVICES
• ISO/IEC 27001 accreditation date: Wednesday 23 June 2021
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: GMS INTERCERT SERVICES
• ISO 9001 accreditation date: Thursday 13 March 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 1 March 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions
• PCI DSS accreditation date: Tuesday 12 December 2023
• What the PCI DSS doesn’t cover: Not Applicable
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E7f12ebf-757f-4ba2-b918-a2e69c4308b5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dea421ad-56e2-44f5-ae1d-8208ca0ca92b
• Other security certifications: Yes
• Any other security certifications:
  • SOC1 TYPE 2
  • SOC2 TYPE 2
  • ISO 27001:2022, 27701
  • HIPPA Compliant
  • GDPR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.