THOMSON REUTERS (PROFESSIONAL) UK LIMITED

Thomson Reuters CoCounsel Essentials

CoCounsel Essentials gives you access to an integrated, AI-powered legal productivity platform designed to automate core legal tasks—including document analysis, drafting, and review—across both litigation and transactional workflows. CoCounsel helps you to understand and derive actionable insights from any set of documents, from case files to contracts.

Features

• Document Review
• Database Search
• Summarisation
• Knowledge Search
• Contract Policy Compliance
• Deposition Preparation
• Document Comparison
• Agentic guided workflows
• Draft and Modify Clauses
• Deviation Detection

Benefits

• Automates core legal tasks
• Increases productivity across litigation and transactional workflows
• Streamlines document analysis
• Simplifies drafting and review processes
• Enhances accuracy with AI-powered tools
• Saves time with automated tasks
• Improves document management
• Facilitates collaboration with end-to-end drafting tool
• Reduces errors with proofreading and detection tools
• Customisable playbooks for specific needs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

340595490375761

Contact

Joanne Fowler
07990563250
joanne.fowler@thomsonreuters.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints or specific hardware configurations.
• System requirements:
  • Modern web browser
  • Use of the system requires access to the internet
  • Internet enabled device, mobile or computer
  • Subscription to CoCounsel Essentials

User support

• Email or online ticketing support: Yes
• Support response times: Initial response time: 1-2 hours: CoCounsel support team can respond to your ticket within 1-2 hours, acknowledging receipt of your issue and providing an initial assessment.; ; Resolution time: 2-8 hours: The support team can take 2-8 hours to resolve your issue, depending on the complexity and urgency of the problem.; ; Escalation time: 1-2 days: If your issue requires escalation to a higher-level support specialist or a developer, it can take 1-2 days to resolve.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: At Thomson Reuters, we are committed to providing equal access for all individuals, including those with disabilities. In support of this commitment, we currently align our efforts with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and are actively progressing towards WCAG 2.2 Level AA. While new features are designed with WCAG 2.2 in mind, our broader improvement work continues to reflect WCAG 2.1 as we transition towards full adoption of WCAG 2.2. Our approach is guided by our Digital Accessibility Policy, and we remain focused on enhancing the accessibility of our products and services.
• Web chat accessibility testing: We are committed to ensuring that our digital products and services provide an inclusive experience for all users. To support this commitment, we design, test, and review our offerings against recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2, Levels A and AA Our dedicated accessibility team works to validate compliance and is available to address questions regarding the accessibility of our products.
• Onsite support: No
• Support levels: CoCounsel aims to provide timely and effective support to its customers. Here are some general guidelines on what you can expect:; ; Initial response time: 1-2 hours: CoCounsel support team can respond to your ticket within 1-2 hours, acknowledging receipt of your issue and providing an initial assessment.; ; Resolution time: 2-8 hours: Support team can take 2-8 hours to resolve issues, depending on complexity and urgency; Escalation time: 1-2 days: Issues that require escalation can take 1-2 days to resolve.; ; These are general guidelines and response times may vary depending on the specific circumstances. CoCounsel support team is committed to providing timely and effective support to its customers.; ; It's also worth noting that CoCounsel Core can offer different levels of support, such as:; ; Basic support: This level of support can include email or phone support during regular business hours.; ; Premium support: This level of support can include 24/7 support, priority response times, and a dedicated support specialist.; ; Enterprise support: This level of support can include customised support plans, dedicated support teams, and priority access to developers and product experts.; ; An Account Manager will be made available
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We offer dedicated onboarding services as well as a member of your Customer Success Team who can help with training needs during the length of your subscription. There are no additional fees for this. Additionally, self-help options are available, including user guides and walkthrough videos as well as live chat and customer support.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Videos
  • User Guides
• End-of-contract data extraction: Customer data will be purged from Azure cloud storage upon cancellation of a subscription or the end of a trial or test period. There is no additional cost associated with this.
• End-of-contract process: Customers can set a custom retention policy within CoCounsel for their User Content and User Prompts. Retention is set up at the organisation account level with the support of a Client Manager. User Content and User Prompts will be deleted in accordance with the custom retention period. Furthermore, users can delete User Content and User Prompts in the user interface at any time.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: At Thomson Reuters, we are committed to providing equal access for all individuals, including those with disabilities. In support of this commitment, we currently align our efforts with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and are actively progressing towards WCAG 2.2 Level AA. While new features are designed with WCAG 2.2 in mind, our broader improvement work continues to reflect WCAG 2.1 as we transition towards full adoption of WCAG 2.2. Our approach is guided by our Digital Accessibility Policy, and we remain focused on enhancing the accessibility of our products and services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: CoCounsel Essentials is a browser-based platform that is available on mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User interface is intuitive, user‑friendly, efficient. Simple, clearly labeled menu enables easy navigation. Consistent page layouts help users locate tools and information. ; ; Colour‑coding highlights key messages (warnings, errors, confirmations), icons, graphics make it engaging.; ; For activities like analysis or reporting, UI provides step‑by‑step guidance. Wizard‑driven workflows support processes (creating contracts, adding new users) to ensure accuracy. Powerful search function helps users find contracts, clauses, obligations. Filtering, sorting tools refine results by date, type, status.; ; Real‑time validation ensures data is accurate, consistent. To support users further, the interface offers context‑sensitive help tool-tips, hover text, popovers, integrated assistance via in‑app chat.
• Accessibility standards: None or don’t know
• Description of accessibility: At Thomson Reuters, we are committed to providing equal access for all individuals, including those with disabilities. In support of this commitment, we currently align our efforts with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and are actively progressing towards WCAG 2.2 Level AA. While new features are designed with WCAG 2.2 in mind, our broader improvement work continues to reflect WCAG 2.1 as we transition towards full adoption of WCAG 2.2. Our approach is guided by our Digital Accessibility Policy, and we remain focused on enhancing the accessibility of our products and services.
• Accessibility testing: We are committed to ensuring that our digital products and services provide an inclusive experience for all users. To support this commitment, we design, test, and review our offerings against recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2, Levels A and AA Our dedicated accessibility team works to validate compliance and is available to address questions regarding the accessibility of our products.
• API: No
• Customisation available: No

Scaling

• Independence of resources: CoCounsel can support a growing legal team in helping streamline and reduce the time spent reviewing and drafting contracts.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is encrypted using industry-standard algorithms, such as AES-256, to ensure protection against unauthorised or accidental loss.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Ensure that the data is in a compatible format, such as CSV, Excel, native file formats. CoCounsel supports various file types, including documents, emails, and spreadsheets.; ; Log in to the platform, navigate to the relevant project or workspace.; ; Look for the "Upload" or "Import" option, found in the user interface. Select the data files to be uploaded, CoCounsel will process them.; ; Depending on the data type, users might need to map fields to CoCounsel's metadata schema. ; ; After uploading and mapping the data, verify that everything has been correctly imported and that the data appears as expected.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Emails
  • Spreadsheets

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: CoCounsel is built with a live/live setup featuring active redundancy across multiple availability zones. Regular scaling and regression tests are conducted to ensure the product meets capacity requirements and maintains acceptable response times.; ; Thomson Reuters makes commercially reasonable efforts to ensure CoCounsel services are accessible for customer use. Planned maintenance notifications are communicated through each Thomson Reuters Client Manager and published on the CoCounsel site.
• Approach to resilience: Like other large multinational corporations, Thomson Reuters is exposed to an increasing array of potential risks that could impact critical business functions or services following a disruptive incident. The goal of our Business Continuity and Disaster Recovery strategy and plans is to ensure our continued ability to serve our customers and to protect our people and assets. We have an established global, structured framework, designed to ensure Thomson Reuters is prepared should a disruptive incident occur. This approach addresses disruptions of varying scope, ranging from business unit-level incidents to large scale, multiple location events.
• Outage reporting: Public dashboard (https://legal-status.thomsonreuters.com/)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: CoCounsel supports Single-Sign-On (SSO) using SAML 2.0 to leverage existing identity management infrastructure. Users authenticate using our Thomson Reuters Account authentications, which include optional SSO.
• Access restrictions in management interfaces and support channels: CoCounsel supports Single-Sign-On (SSO) using SAML 2.0 to leverage existing identity management infrastructure. Users authenticate using our Thomson Reuters Account authentications, which include optional SSO.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Thomson Reuters manages a set of information security policies and standards, closely aligned with international standard ISO/IEC 27001:2022, which outline information security and risk management principles that apply to our people, process, and technology practices. Our policy requires security due diligence and accountability of our technology partners in accordance with this policy. In an ongoing practice focusing on continuous improvement we regularly review and adapt our policies and standards to address changes to our products and services, evolving threats, regulatory changes, and our customers’ information security expectations.; ; For more information, please refer to our Information Security Principles Whitepaper at https://www.thomsonreuters.com/content/dam/ewp-m/documents/thomsonreuters/en/pdf/information-security/thomson-reuters-information-security-principles.pdf.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Application changes, including functional releases, follow the formal systems development lifecycle. We use software to log change requests, set priorities, route work through each stage, and control deployment to production. Workflow status, approvals, and implementation details are recorded to provide an audit trail and support timely review management. The tracking tool also supports defect and management reporting. A version-control system governs source-code access and enables rollback. Only authorised accounts can migrate tested, approved code to production. Separate development and test environments reinforce segregation of duties between production and development.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Thomson Reuters' Information Security Risk team provides vulnerability scanning and policy compliance services for product and technology teams, including internal and external scanning and configuration compliance. Internet-facing sites on our global network are scanned periodically as part of our vulnerability management program.; ; Systems managed by Thomson Reuters, directly or indirectly, are scanned regularly to reduce compromise risk and help prevent service disruption or reputational harm. Enterprise Security Services performs scans using an industry-leading tool.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Thomson Reuters performs automated and centralized logging of the different technology assets across our environment to provide real-time alerting, event correlation, and retroactive search capabilities. Elevated monitoring of known malicious indicator sets and tactics, techniques, and behaviors (TTPs) are implemented to help better defend critical platforms and services. Thomson Reuters has deployed an industry best practice SIEM (Security Information and Event Monitoring) solution that is monitored by a 24x7 follow-the-sun Security Operations Center (SOC) team.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Thomson Reuters employs a tiered incident management and escalation model based on ITIL (Information Technology Infrastructure Library). Incidents are triaged based on criticality and assigned through incident leads. Incident command follows documented response practices, as well as established communications and escalation practices. Coordination of incidents is cross-functional and includes representation from many Thomson Reuters functions to ensure the proper handling of all incidents. Incident escalation procedures include pre-determined paths and notification protocols if required to the Thomson Reuters Board of Directors and Senior Management Team.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: Thursday 2 October 2025
• What the ISO/IEC 27001 doesn’t cover: Legal Tracker
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: MSECB
• ISO 9001 accreditation date: Thursday 2 October 2025
• What the ISO 9001 doesn’t cover: Only the C-Track Enterprise Court Case Management Solution application is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: BDO USA
• PCI DSS accreditation date: Wednesday 10 September 2025
• What the PCI DSS doesn’t cover: Only C-Track Enterprise Court Case Management Solution is covered.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1ad8b7ab-2b35-4655-878e-5a6588643d5c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B732d810-aae6-4e87-bd3d-bec30dc234a3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.