INTERLINX SYSTEMS LTD

Interlinx Interoperability Platform

Interlinx is a powerful hybrid solution that makes healthcare data interoperability simple, secure, and scalable. Built for flexibility, it seamlessly supports today’s leading standards, DICOM, HL7, XDS, FHIR, and FHIRcast, while remaining future-ready with extensibility for new standards and custom APIs.

Features

• Foreign Exam Management (Image Aware)
• Master Patient Index (Patient Aware)
• Report Repository
• XDS Registry, Repository or Consumer
• Relevancy engine
• DICOM, HL7, FHIR and Rest services
• Data migration and verification
• Digital Pathology
• Lab results
• Command Center - Interactive network diagram

Benefits

• Interlinx ensures that where images go, reports follow
• PACS intergration
• RIS integration
• data transformation/standardisation
• AI orchestration
• Workflow management for radiology
• EHR/EMR integration
• HL7/DICOM
• Terminology registry

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john@interlinx.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

340773900086429

Contact

JOHN ADZIOVSKY
14167072399
john@interlinx.io

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No constraints. The system can be deployed in any cloud or on premises
• System requirements:
  • On premise Virtual Linux Virtual Machine
  • Connectivity to Interlinx Cloud (HTTP/HTTPs)

User support

• Email or online ticketing support: Yes
• Support response times: S1 - Urgent; Response within 1 hour on a 24/7 basis; Resolved within 2 business days; S2 - Important; ; Response within 2 hours during Business Hours*; Resolved within 4 business days; ; S3 - Routine; User can perform materially all functions; minor inefficiencies, loss of effectiveness, or opportunity for improvement is evident; Report to Interlinx via email or creation of Service Desk ticket; Response within 1 business day; Resolved within 5 business days; S4 – Low Priority; Minor loss of Service or functionality of the Products that creates some inconvenience, but hardware, software, systems and Services still function
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There's one cost for support.; S1 - Urgent; User cannot perform basic functions (e.g., search); financial or patient care negatively impacted; no workaround available; The occurrence of any Privacy or Security Breach; Report to Interlinx via telephone; Note: SLA cannot be supported if issue raised by email or Service Desk ticket; Response within 1 hour on a 24/7 basis; Resolved within 2 business days; S2 - Important; User can perform basic functions; some features are unavailable, or loss of effectiveness and efficiency is evident; temporary; Report to Interlinx via telephone, email, or creation of Service Desk ticket; Response within 2 hours during Business Hours*; Resolved within 4 business days; © 2023 Interlinx.io March 2023 Page 1 of 8; Interlinx Support Overview - IS-001 Rev 02; workarounds are available; S3 - Routine; User can perform materially all functions; minor inefficiencies, loss of effectiveness, or opportunity for improvement is evident; Report to Interlinx via email or creation of Service Desk ticket; Response within 1 business day; Resolved within 5 business days; S4 – Low Priority; Minor loss of Service or functionality of the Products that creates some inconvenience, but hardware, software, systems and Services still function
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Interlinx only moves data. If anything is saved, it could be exported to a spreadsheet/csv.
• End-of-contract process: The subscription and access to the service would terminate.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Pdf

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Integrate to various AI applications.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All components of the platform can be customised.

Scaling

• Independence of resources: Each customer gets their own instance of our service.

Analytics

• Service usage metrics: Yes
• Metrics types: Data throughput, records processed
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Via a request to Interlinx support
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are described in the contract.
• Approach to resilience: It’s available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Graeme
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Interlinx Complies with HIPAA and GDPR. We are also ISO 27001:2022 certified
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Interlinx's internal change management is governed by our ISO 27001 policies and procedures. This includes:; ; - Development/testing tracking; - Security Scanning; - Risk Assessment ; - CAB ; - Customer Change Management processes before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: - Code scanning for code vulnerability using gitHub code scanning; - Container scanning at check-in for dependency vulnerability using DockerHub Scout; ; All vulnerabilities create an automatic pull request Critical and High are addressed within 7 Days.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Regular PEN testing is performed on the application. All external-facing services are behind a WAF.
• Incident management type: Supplier-defined controls
• Incident management approach: Interlinx has an incident management process outlined as part of the ISO 27001 certification. All incidents are raised via our online portal, where they can be tracked and reports generated.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Software licensing is included, but hosting is not. 3 months trials.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Saturday 1 February 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john@interlinx.io. Tell them what format you need. It will help if you say what assistive technology you use.