HIGH POINT SOLUTIONS LIMITED

Itential Platform

Infrastructure automation and multi-domain orchestration for public sector estates. A vendor-agnostic, cloud-native platform that unifies network, cloud, and hybrid operations. It enables low-code workflow design, API integration, and governed automation of configuration and change, with built-in approvals, auditability, and self-service execution. HPSUK

Features

• Multi-domain orchestration
• Intent-based automation
• Low-code workflow designer
• Multi-vendor device support
• API-first extensible platform
• Pre-built enterprise integrations
• Golden config and drift control
• Change governance and audit
• Automated rollback and remediation
• Operational analytics and reporting

Benefits

• Orchestrate network, cloud, security, and ITSM tasks end-to-end reliably
• Convert business intent into validated, repeatable changes at scale
• Build reusable automation quickly without brittle scripts or deep coding
• Automate across mixed vendors consistently, avoiding lock-in and tool sprawl
• Integrate automation into pipelines, portals, and platforms via secure APIs
• Connect ServiceNow, Ansible, Terraform, and CI/CD with minimal effort
• Enforce compliance continuously and detect drift before outages occur
• Enforce compliance continuously and detect drift before outages occur
• Apply approvals, RBAC, and full audit trails for every change
• Prove automation value with performance, reliability, and adoption metrics

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

347427944703407

Contact

Oliver Jones
+441895262354
oliver@highpoint.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The service must be deployed within a customer-controlled environment or cloud tenancy and requires secure network access to the systems being automated. Buyers must provide appropriate credentials and API access for devices, platforms, and third-party tools. Functionality depends on the availability and compatibility of those systems and their supported interfaces. The service cannot operate in fully air-gapped environments without customer-provided integration paths. Performance and scale are influenced by the size, complexity, and responsiveness of the connected estate.
• System requirements:
  • Supported web browsers
  • Linux-based virtual machines or containers
  • Secure network connectivity to target systems
  • Internet access for updates and integrations
  • Enterprise identity provider (for user access)

User support

• Email or online ticketing support: Yes
• Support response times: We have 24/7 support model and adhere to SLAs defined on the contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use Atlassian product Jira service management and are dependent on the services and features offered by that product.
• Onsite support: Yes, at extra cost
• Support levels: Platinum: S1 (Critical) <15 minutes, S2 (High) <30 minutes, S3 (Medium) <2 hours, S4 (Low) <4 hours. Premium: S1 (Critical) <1 hour, S2 (High) <2 hours, S3 (Medium) <4 hours, S4 (Low) <8 hours. Standard (Mon-Fri 7am-6pm) as per Premium SLA's. Technical Account Manager is at additional, and part of the proffesional services resource/capability
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported from day one through clear documentation, step-by-step guides, and structured onboarding. Comprehensive online materials cover installation, configuration, workflows, APIs, and day-to-day operation, enabling safe, consistent self-service use.; ; Buyers can also engage professional services for initial setup, architecture design, and integration, and access instructor-led training for administrators, engineers, and operators. Ongoing support is provided through technical support channels, knowledge bases, and regular product updates.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online Help
  • Knowledge base
  • Video tutorials
• End-of-contract data extraction: Buyers can extract their data at contract end using built-in backup and export tools. Workflows, logs, reports, and audit data are provided in standard formats for reuse or migration. Structured data migration is supported, with optional vendor assistance to ensure a smooth and complete transition.
• End-of-contract process: At the end of the contract, the service will cease unless a renewal is agreed. Buyers are notified in advance so renewal options can be discussed and planned. Before the service ends, buyers can retrieve all required data, including workflows, configurations, logs, reports, and audit records, using built-in export tools and APIs.; ; Buyers may retain a final backup of their data for audit or reuse. Where a transition to an alternative solution is required, the service supports structured data export, with optional vendor assistance available to help plan and execute the transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is provided through a secure, web-based management console. Users access a centralised interface to design workflows, submit and approve changes, monitor automation runs, and review audit logs. The interface presents real-time status, guided forms, and visual workflow views, enabling consistent operation across teams. Role-based access controls ensure users only see functions and data relevant to their role.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The Services and/or Deliverables will: (A) be accessible to and usable by individuals with disabilities; (B) satisfy WCAG 2.1 Level A and AA Success Criteria ("Accessibility Requirements"); and (C) comply with applicable accessibility laws. Itential shall maintain documentation of measures taken to ensure compliance, including testing records. Itential's compliance with Accessibility Requirements is limited to operator-facing interfaces and screens, as the underlying design system architecture is not viable for full WCAG 2.1 Level A and AA compliance given visual workflow complexity.
• API: Yes
• What users can and can't do using the API: The service provides a comprehensive, secure REST API that enables users to integrate automation into existing systems and pipelines. Through the API, users can create, trigger, and monitor workflows; submit and approve changes; manage configurations; provision users and roles; retrieve operational data; and integrate with ITSM, CI/CD, and cloud platforms. The API supports reporting, analytics, and event-driven monitoring and alerting, allowing automation to be embedded within wider digital services. ; ; Administrative users can configure the platform, manage integrations, and define policies programmatically, subject to role-based access controls.; ; The API cannot bypass governance. Actions requiring approval, policy checks, or segregation of duties in the user interface are enforced equally via the API. Users cannot perform privileged actions without appropriate permissions, disable audit logging, or execute changes outside defined workflows. This ensures all API-driven activity remains secure, traceable, and compliant with organisational controls.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service provides a comprehensive, secure REST API that enables users to integrate automation into existing systems and pipelines. Through the API, users can create, trigger, and monitor workflows; submit and approve changes; manage configurations; provision users and roles; retrieve operational data; and integrate with ITSM, CI/CD, and cloud platforms. The API supports reporting, analytics, and event-driven monitoring and alerting, allowing automation to be embedded within wider digital services. ; ; Administrative users can configure the platform, manage integrations, and define policies programmatically, subject to role-based access controls.; ; The API cannot bypass governance. Actions requiring approval, policy checks, or segregation of duties in the user interface are enforced equally via the API. Users cannot perform privileged actions without appropriate permissions, disable audit logging, or execute changes outside defined workflows. This ensures all API-driven activity remains secure, traceable, and compliant with organisational controls.

Scaling

• Independence of resources: Each buyer operates in a dedicated, customer-controlled environment, so activity from other organisations cannot affect performance. Within that environment, execution is governed by queueing and concurrency controls that regulate how many tasks run at once. This ensures heavy or long-running automation does not overwhelm the platform and that all users receive consistent, predictable performance, even during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides metrics on workflow runs, success and failure rates, execution time, error trends, user activity, and automation throughput. Operational metrics show system health, integration status, and queue depth. Audit metrics record who initiated actions, what changes were made, and when they occurred.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Services AWS & MongoDB Atlas
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Via the secure management console or REST API. Data can be exported in standard formats including JSON, CSV, and PDF, covering workflows, configurations, logs, reports, and audit records.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • TXT
  • ZIP
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Segmentation, advanced firewalls, encryption rest/transit, role based permisions
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Segmentation, firewalls, encryption, threat detection/anomaly analysis

Availability and resilience

• Guaranteed availability: The Itential SaaS service offering is a non-SLA service and there are no service level commitments and no service credits
• Approach to resilience: The Itential SaaS solution is built on AWS’ multi-region infrastructure which provides a reliable platform for service delivery
• Outage reporting: Status page/portal, automated notifications (email, SMS, console), support contact

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Username and Password, Okta
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Dedicated internal resource, administering, managing, and oversight of GRC Program
• Information security policies and processes: Dedicated internal resource, administering, managing, and oversight of GRC Program
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The Itentiall Change Management Policy describes how changes to Itential software products and customer-facing infrastructure are proposed, reviewed, deployed, and managed.; Designed to mitigate the risks of:; • Corrupted or destroyed information; • Degraded or disrupted computer performance; • Productivity losses; • Introduction of new vulnerabilities, configuration errors, and software bugs in infrastructure and; code; • Exposure to reputation risk
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The Itential, LLC (“Itential”) Vulnerability & Patch Management Policy and associated procedures describe; what systems are in place to monitor for new vulnerabilities, how often vulnerabilities are addressed, and; the way in which those vulnerabilities are addressed. Itential’s internal vulnerability monitoring and; external vulnerability scanning are in place to keep up with new threats while validating security controls; put in place so that Itential’s security posture is maintained.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Itential production systems shall be configured to monitor, log, self-repair and/or alert on suspicious changes; to critical system files where feasible. Alerts shall be configured for suspicious conditions and engineers shall; review logs on a regular basis.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Staff screening performed but doesn't conform with BS7858:2019
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 9 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DQS Inc.
• ISO 9001 accreditation date: Monday 27 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.