CORTEX LABS LIMITED

Cortex AI Platform

Secure AI platform for government. Chat interface provides instant AI productivity with OpenAI, Claude, and Gemini models. Multi-agent system automates document analysis, semantic search, visualization, and statistical reporting—analytical capacity of a data science team. OFFICIAL-SENSITIVE compliant. Deploy in weeks at fraction of incumbent costs.

Features

• Access state-of-the-art models: Claude, OpenAI-OSS GPT, Google, Gemini
• Semantic search across documents using vector similarity matching technology
• Automated report generation with charts, tables and professional visualisations.
• EU-bounded processing via AWS Bedrock (or similar).
• Tool calling enables web search, code execution, and automation.
• Extended context windows support long documents and sustained multi-step workflows.
• Admin governance controls: usage monitoring, spending limits, comprehensive audit logs.
• Document ingestion with configurable chunking and embedding generation strategies.
• Semantic DLP and attribution stripping protect query confidentiality completely.
• SSO integration via SAML 2.0 and 0Auth 2.0 standards

Benefits

• Reduce document analysis time from hours to minutes.
• Search entire knowledge base instantly without navigating folder structures.
• Generate professional reports automatically from unstructured data in seconds.
• Deploy AI securely without sending data outside EU boundaries.
• Automate repetitive research and data extraction workflows across departments.
• Process lengthy documents without context loss or information truncation.
• Control costs and ensure compliance across entire organization centrally.
• Connect institutional knowledge without complex custom integration development projects.
• Protect sensitive information while maintaining full AI productivity gains.
• Enable secure access for users without managing separate credentials

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark@cortex-labs.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

347436486777548

Contact

Mark Stoter
07979590639
mark@cortex-labs.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Minimum 10 user seats required. EU-bounded processing via AWS Bedrock (Frankfurt, Ireland, Zurich, Spain regions). Connect+ advanced features require 2-4 hours user training provided remotely. Platform updates deployed during scheduled maintenance windows with 5 days advance notice. Third-party API integrations may require additional security review for OFFICIAL-SENSITIVE deployments.
• System requirements:
  • Modern web browser supporting HTML5, CSS3, and JavaScript ES6 standards
  • Stable internet connection minimum 5 Mbps recommended for optimal performance
  • TLS 1.2 or higher for secure encrypted connections
  • No client software installation required, fully browser-based access

User support

• Email or online ticketing support: Yes
• Support response times: Standard support: Initial response within one business day (Monday-Friday, 9am-5pm GMT). Critical issues prioritized for same-day response. Priority support available with 4-hour response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat support will be delivered through industry-standard ticketing platforms (Freshdesk or Zendesk) which are built with WCAG 2.2 AA compliance as standard. These platforms include keyboard navigation, screen reader compatibility, proper ARIA labels, and sufficient colour contrast ratios.; ; Prior to service launch, we will conduct internal accessibility verification including keyboard-only navigation testing, screen reader testing with NVDA and JAWS, and high contrast mode testing. We will verify all interactive elements are properly labeled and focusable.; ; We are committed to ongoing accessibility improvement based on user feedback. Government users who identify accessibility barriers can report them through our standard support channels, and we will prioritise resolution of any issues that prevent access to support services.; ; Our web chat widget will maintain focus management, provide clear status updates for screen reader users, and ensure all functionality is available via keyboard alone. Chat transcripts will be available in accessible formats upon request.
• Onsite support: Yes, at extra cost
• Support levels: STANDARD SUPPORT (Included); Email/ticketing support via hello@cortex-labs.ai and web chat during business hours (9am-5pm GMT, Monday-Friday). Initial response within one business day. Critical issues receive same-day response. Access to knowledge base and documentation. Suitable for most deployments.; ; PRIORITY SUPPORT (£10/user/month); Four-hour guaranteed response time during business hours. Phone support access. Dedicated support queue. Escalation to senior technical team. Named technical contact familiar with your deployment. Proactive monitoring alerts. Quarterly account reviews. Recommended for mission-critical deployments.; ; Examples: 50 users = £500/month, 100 users = £1,000/month, 200 users = £2,000/month.; ; DEDICATED ACCOUNT MANAGEMENT (£2,000/month base + £5/user/month above 100 users); Monthly strategic reviews. Deployment optimization guidance. Feature roadmap input. Priority access to new capabilities. Executive escalation path. Recommended for enterprise deployments.; ; ONSITE SUPPORT (Usage-based); AI Solution Specialist: £800/day (+ travel). Training, implementation workshops, context engineering. Custom Integration: £1,000/day (+ travel). Bespoke workflow development, security architecture reviews.; ; No traditional cloud support engineers needed - our platform handles infrastructure management.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: New users are onboarded through a structured process designed for rapid deployment. Upon contract signing, administrators receive access to Cortex Console for initial configuration including SSO setup, user provisioning, and basic governance policies.; ; DOCUMENTATION: Comprehensive online documentation covers all platform features, configuration options, and best practices. Video tutorials demonstrate core workflows. Knowledge base contains troubleshooting guides and FAQs.; ; ONLINE TRAINING: Live webinar sessions for administrators cover Console configuration, user management, and governance setup. End-user webinars demonstrate Chat interface, document search, and basic workflows. Sessions recorded for reference.; ; ONSITE TRAINING: Available as optional add-on (£800/day via AI Solution Specialists). Recommended for Connect+ implementations requiring custom pipeline development. Includes hands-on workshops, use case development, and context engineering guidance.; ; ONGOING SUPPORT: Email/ticketing and web chat support available during business hours. Knowledge base continuously updated with new features and use cases. Quarterly reviews available with Priority Support tier.; ; Most organizations achieve basic deployment within one week. Connect+ implementations requiring custom workflows typically complete within 2-4 weeks depending on complexity. Self-service capabilities enable administrators to manage routine configuration without vendor assistance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Video tutorials with captions
• End-of-contract data extraction: Upon contract termination, customers retain full access to extract all data through multiple methods:; ; SELF-SERVICE EXPORT: Administrators can export data directly via Cortex Console including conversation histories (JSON format), uploaded documents (original formats preserved), knowledge base contents, custom workflows, configuration settings, and complete audit logs. Export functionality remains available for 30 days post-contract.; ; BULK EXPORT TOOLS: For large datasets, we provide bulk export utilities that package all organizational data into structured archives. Conversations export as JSON with full metadata. Documents retain original formats (PDF, DOCX, etc.). Embeddings and vector data available in standard formats for import into alternative systems.; ; SUPPORTED FORMATS: Conversations and metadata (JSON, CSV). Documents (original formats). Configuration settings (JSON, YAML). Audit logs (CSV, JSON). Vector embeddings (NumPy, standard vector formats). Custom workflows (exportable pipeline definitions).; ; PROFESSIONAL ASSISTANCE: Cortex team provides migration support during notice period at no additional cost. For complex migrations requiring custom extraction scripts or format conversions, professional services available (£1,000/day).; ; No data retention after 30-day grace period unless explicitly requested for compliance purposes. All customer data securely deleted following government data sanitisation standards.
• End-of-contract process: INCLUDED IN CONTRACT PRICE:; ; Standard offboarding process at no additional cost. 30-day grace period with full platform access for data extraction. Self-service export tools for conversations, documents, configuration, and audit logs via Cortex Console. Standard migration support from Cortex team including documentation and guidance. Secure data deletion following government sanitisation standards after grace period. Final usage report and account closure confirmation.; ; NOTICE PERIOD: 90 days written notice required for contract termination. Platform access continues throughout notice period enabling orderly transition.; ; DATA EXTRACTION SUPPORT: Cortex team provides migration guidance and answers technical questions during notice period at no charge. Documentation for export formats and procedures provided. Standard bulk export utilities included.; ; ADDITIONAL COSTS:; ; Complex migration services requiring custom extraction scripts, format conversions, or integration with replacement systems: £1,000/day professional services rate. Extended data retention beyond 30-day grace period (if requested for compliance purposes): charged at storage rates (£0.10/GB/month). Expedited migration requiring dedicated resources: quoted based on scope.; ; Contract may be renewed at existing terms or renegotiated. No automatic renewal - explicit agreement required. No penalties for non-renewal beyond standard notice period.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Cortex provides two browser-based web interfaces accessed via HTTPS. Cortex Chat is the primary user interface for AI interactions: conversational queries, model selection, document search, and knowledge base querying. Cortex Console is the administrative interface for configuration and governance: organizing projects, managing datasets, configuring settings (chunk size, model selection, embedding strategies), usage monitoring, spending limits, and policy enforcement. Both interfaces follow modern web design with intuitive navigation and responsive layouts. All functionality is keyboard accessible. Single sign-on via SAML 2.0 and OAuth 2.0 supported. No client software installation required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Prior to service launch, we will conduct comprehensive accessibility testing covering keyboard navigation, screen reader compatibility (NVDA and JAWS), and high contrast mode functionality. Testing will verify that all interactive elements are properly labeled with ARIA attributes, focusable via keyboard, and announced correctly to screen readers.; ; Our testing protocol includes navigating the full user journey without a mouse, verifying focus indicators are visible, ensuring all form inputs have associated labels, and confirming colour contrast ratios meet WCAG 2.2 AA standards across all interface elements.; ; We are committed to ongoing accessibility improvement based on user feedback. Government users who identify accessibility barriers can report them through our support channels with priority escalation. We will conduct annual accessibility audits and respond to reported issues within agreed support SLAs.; ; Our web interface is built on modern frameworks that provide accessibility features as standard. We follow ARIA authoring practices for complex components, maintain semantic HTML structure, and ensure all functionality degrades gracefully for users with different assistive technologies.; ; We welcome opportunities to conduct user testing with government employees who use assistive technology and will incorporate their feedback into product improvements.
• API: No
• Customisation available: Yes
• Description of customisation: WHAT CAN BE CUSTOMIZED:; AI model selection. Document processing settings including chunk size, overlap, and embedding strategies. Project organization and workspace structure. Governance policies including semantic guardrails, spending limits, and access controls. Custom data pipelines and workflows via Connect+. Dashboard configurations and visualizations. Integration with existing organizational tools and knowledge bases. Security architecture for specific deployment requirements.; ; HOW USERS CAN CUSTOMIZE:; Administrators use Cortex Console to configure platform settings, manage models, set governance policies, and control access. Connect+ users build custom pipelines through the pipeline builder interface with configurable data ingestion, transformation, and output schemas. All users can customize personal workspace preferences and conversation settings. Complex integrations and bespoke workflows available via professional services.; ; WHO CAN CUSTOMIZE:; Organization administrators have full configuration access via Console. Connect+ users can build and deploy custom workflows within their projects. End users can customize personal preferences and conversation settings. Cortex professional services team available for complex customization requirements beyond self-service capabilities (£1,000/day custom integration support).

Scaling

• Independence of resources: Each customer deployment operates with isolated resources preventing cross-customer performance impact. Database instances are separated per organization ensuring data and query isolation. ; ; For Standard deployments, AWS Bedrock provides infrastructure-level isolation with independent rate limits and scaling. Our platform layer employs auto-scaling based on usage patterns, adding capacity before performance degradation occurs.; ; For Sovereign deployments, customers receive dedicated GPU compute infrastructure with zero resource-sharing between organizations.; ; Network traffic segregation prevents one customer's bandwidth consumption affecting others. We monitor resource utilization continuously and provision additional capacity proactively. Service level objectives maintained independently per customer with contractual uptime guarantees backed by infrastructure redundancy.

Analytics

• Service usage metrics: Yes
• Metrics types: Cortex Control provides comprehensive usage analytics via real-time dashboards. Metrics include: active users and authentication events, query volumes and token consumption, cost breakdown by user/department/model, model usage distribution, response times and performance data, storage consumption, feature adoption rates, audit log summaries, semantic guardrail violations, and spending against configured limits. Administrators view metrics at organizational, departmental, and individual user levels. Data exportable as CSV for external analysis. Historical trending available for capacity planning. All metrics accessible through Console interface with customizable date ranges and filtering options.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data encrypted at rest using AES-256 encryption. Database storage uses AWS RDS encryption with encrypted EBS volumes. Document storage uses AWS S3 server-side encryption. Encryption keys managed via AWS Key Management Service (KMS) with customer-managed keys available for Sovereign deployments. Automated key rotation enforced. Encryption validated during Cyber Essentials Plus audits. Backup data also encrypted at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Administrators export data via Cortex Console through the data management interface. Select data types (conversations, documents, configurations, audit logs), date ranges, and output formats. Exports generate as downloadable archives.; ; Bulk export utility packages all organizational data automatically. Large exports process asynchronously with email notification when ready.; ; Individual conversations export directly from Chat interface. Documents retain original formats. All exports encrypted during transfer.; ; API access available for automated export. No restrictions on frequency or volume - customers extract data anytime during active contract.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: VPC network isolation with private subnets. Database connections use TLS encryption. Network segmentation separates application, data, and control plane traffic. AWS security groups restrict inter-service communication to required ports only. Internal traffic never leaves AWS backbone network.

Availability and resilience

• Guaranteed availability: Cortex guarantees 99.9% platform availability measured monthly, excluding scheduled maintenance windows announced 7 days in advance.; ; AVAILABILITY CALCULATION:; Monthly uptime percentage = (Total minutes in month - Downtime minutes) / Total minutes in month × 100. Downtime defined as complete inability to access Cortex Chat or Console interfaces. Partial degradation not counted as downtime. Scheduled maintenance windows excluded from calculation.; ; SERVICE LEVEL AGREEMENT:; 99.9% availability target equates to maximum 43 minutes unplanned downtime per month. Measured per customer deployment independently. Availability tracked via automated monitoring with 1-minute granularity.; ; SERVICE CREDITS FOR SLA BREACHES:; - 99.9% to 99.0% achieved: 10% monthly service credit; - 99.0% to 95.0% achieved: 25% monthly service credit ; - Below 95.0% achieved: 50% monthly service credit; ; Credits applied automatically to following month's invoice. Customer must report availability issues within 48 hours to qualify. Maximum credit per month: 50% of monthly subscription fees.; ; EXCLUSIONS FROM SLA:; Third-party service failures beyond our control, customer network/infrastructure issues, scheduled maintenance, force majeure events, customer configuration errors, or cyber attacks.; ; Sovereign deployments may negotiate enhanced SLA terms based on dedicated infrastructure specifications.
• Approach to resilience: Cortex platform architecture eliminates single points of failure through multi-availability zone deployment on AWS infrastructure. Application servers, databases, and storage distributed across multiple physical datacenters within selected region.; ; INFRASTRUCTURE RESILIENCE:; Load balancers distribute traffic across multiple application instances with automatic failover. Database configured with synchronous replication across availability zones. Storage uses AWS S3 with 99.999999999% durability through automatic replication. Auto-scaling responds to demand spikes maintaining performance under load.; ; DATA PROTECTION:; Automated daily backups with 30-day retention. Database snapshots taken every 6 hours. Point-in-time recovery available for last 35 days. Backups stored in separate availability zone from primary data. Backup integrity verified through automated restoration testing monthly.; ; RECOVERY CAPABILITIES:; Recovery Time Objective (RTO): 4 hours for full service restoration. Recovery Point Objective (RPO): Maximum 6 hours data loss. Disaster recovery procedures documented and tested quarterly. Runbooks maintained for common failure scenarios.; ; MONITORING AND RESPONSE:; 24/7 automated monitoring detects infrastructure failures. Alerts trigger automated remediation where possible. On-call engineering team responds to critical issues within 15 minutes.; ; Sovereign deployments can implement enhanced resilience including multi-region failover based on customer requirements.
• Outage reporting: OUTAGE COMMUNICATION CHANNELS:; ; PUBLIC STATUS DASHBOARD: Available at status.cortex-labs.ai displaying real-time service status across all components (Chat, Connect, Console). Color-coded indicators show operational status, degraded performance, or outages. Historical uptime data published. Incident timeline with updates during active incidents. Accessible without authentication. Dashboard updated within 5 minutes of detected issues.; ; EMAIL ALERTS: Customer administrators automatically notified of service incidents affecting their deployment. Initial notification within 15 minutes of incident detection. Status updates provided every 30 minutes during ongoing incidents. Resolution notification includes root cause summary and preventive measures. Customers configure alert preferences via Console.; ; IN-PLATFORM NOTIFICATIONS: Service status banners appear in Console and Chat interfaces during active incidents. Users see estimated restoration time and workaround guidance where available.; ; SUPPORT CHANNEL UPDATES: Critical incidents communicated via support ticketing system. Priority Support customers receive phone notification for major outages.; ; POST-INCIDENT REPORTS: Detailed incident reports published within 5 business days for significant outages. Reports include timeline, root cause analysis, impact assessment, and remediation steps.; ; API access to status information available upon request for customers requiring programmatic monitoring.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: MANAGEMENT INTERFACE ACCESS (Cortex Console):; Role-based access control assigns permissions based on organizational role (administrator/user manager/viewer). Administrators configure governance policies, manage users, access audit logs. Multi-factor authentication enforced for administrative accounts. Session timeouts after 30-minutes inactivity. All administrative actions logged with user identity and timestamp.; ; SUPPORT CHANNEL ACCESS:; Support ticketing system requires authentication with organizational email verification. Only designated customer contacts can open tickets. Support staff access customer environments only with explicit permission and documented business justification. All support access logged/auditable. Privileged access sessions recorded.; ; IP allowlisting available for organizations requiring network-level restrictions. Administrative access revoked upon employee departure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: AWS IAM with MFA enforcement. SSH key-based authentication for infrastructure access.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Cortex Labs operates a comprehensive ISMS aligned with ISO 27001, pursuing formal certification Q3 2025.; ; CURRENT CERTIFICATIONS:; Cyber Essentials Plus (annually verified). Founding team SC cleared. AWS infrastructure ISO 27001, SOC 2 Type II, ISO 27017/27018 certified.; ; SECURITY GOVERNANCE:; Board-level security responsibility with CTO accountable. InfoSec Committee meets monthly reviewing risks, incidents, compliance. Documented policies cover access control, data protection, incident response, business continuity, supplier management.; ; OPERATIONAL CONTROLS:; Annual CREST penetration-testing. Quarterly vulnerability assessments. Continuous security monitoring. Staff security training. Regular policy reviews. Documented change management.; ; Our framework meets OFFICIAL-SENSITIVE requirements while we complete ISO 27001 .
• Information security policies and processes: Cortex Labs maintains comprehensive information security policies aligned with ISO 27001 framework covering: access control, data classification and handling, encryption standards, incident response, business continuity, disaster recovery, supplier security, secure development lifecycle, change management, backup and recovery, physical security, and acceptable use.; ; GOVERNANCE STRUCTURE:; CTO holds board-level accountability for information security. CTO chairs Information Security Committee meeting monthly to review risk register, policy compliance, security metrics, and incidents. All security policies approved by CEO. Annual policy reviews ensure currency.; ; POLICY ENFORCEMENT:; Mandatory security awareness training for all staff annually covering policies and responsibilities. New starters complete security induction within first week. Technical controls enforce policies automatically (access controls, encryption, audit logging). Monthly compliance reviews verify adherence. Internal audits quarterly assess policy effectiveness. Non-compliance triggers corrective action with escalation to senior management.; ; REPORTING AND METRICS:; Monthly security reports to leadership covering incidents, vulnerabilities, policy compliance, and risk status. Quarterly board reporting on information security posture. Audit trails maintained for all policy-relevant activities. External verification through Cyber Essentials Plus and planned ISO 27001 certification.; ; Documentation available for customer review under NDA.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All infrastructure and application components tracked via version control with complete deployment history. Infrastructure defined as code ensuring reproducible configurations and audit-trail.; ; CHANGE PROCESS:; Changes require documented request including purpose, scope, rollback plan. Security impact assessment mandatory for infrastructure, authentication, data-handling, access-control changes. High-risk changes need Security Committee approval.; ; DEPLOYMENT:; Staging environment validates functionality and security before production. Automated testing verifies security configurations. Peer review required. Customer-impacting changes scheduled during maintenance windows.; ; TRACKING:; Configuration database tracks components, versions, dependencies. Change logs generated with timestamps and approver. Rollback procedures tested quarterly. All changes auditable through version control.; ; Post-deployment validation confirms success.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: THREAT ASSESSMENT:; Annual CREST penetration testing identifies vulnerabilities. Cyber Essentials Plus validates controls annually. Quarterly vulnerability scans assess infrastructure. Automated dependency scanning detects library vulnerabilities. Continuous monitoring alerts on suspicious activity.; ; PATCH DEPLOYMENT:; Critical patches deployed within 48 hours after staging testing. High-severity patches within 7 days. Routine patches during monthly maintenance windows. Emergency patches applied immediately for actively exploited vulnerabilities with customer notification.; ; THREAT INTELLIGENCE:; NCSC security advisories. AWS security bulletins. Vendor notifications from Anthropic, OpenAI, model providers. CVE databases. GitHub Dependabot alerts. Security research disclosures.; ; Vulnerability findings tracked through remediation with risk-based prioritization.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: IDENTIFYING COMPROMISES:; AWS GuardDuty analyzes VPC flow logs, CloudTrail events, DNS queries detecting threats continuously. Automated alerts trigger on failed authentication, unusual access patterns, configuration changes, anomalous network activity. Application logs monitor security events including authorization failures. Infrastructure monitoring tracks resource utilization anomalies.; ; RESPONSE PROCESS:; Critical alerts page on-call team immediately. Security incidents escalated to Security Committee within 1 hour. Automated containment isolates affected resources. Investigation determines scope and root cause. Affected customers notified per contractual and regulatory requirements.; ; RESPONSE TIMING:; Critical incidents: Initial response 15-minutes. Containment within 1-hour. Investigation and remediation plan within 24-hours. Post-incident review within 5 business-days.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: PRE-DEFINED PROCESSES:; Documented runbooks cover common incidents: service outages, authentication failures, data access issues, performance degradation, security events. Each includes detection, triage, escalation criteria, resolution steps, and communication protocols.; ; USER REPORTING:; Users report incidents via support ticketing system or email. Priority Support customers use phone escalation for critical issues. All incidents logged with unique reference number and initial response within SLA timeframes.; ; INCIDENT REPORTS:; Post-incident reports provided within 5 business-days for significant incidents. Reports include timeline, root cause, impact assessment, remediation actions, preventive measures. Customers receive incident status updates during active incidents. Monthly summary reports available showing incident-trends and resolution-metrics.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ed90e98c-b8cf-4ef2-be3a-22e6d13c014c
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark@cortex-labs.ai. Tell them what format you need. It will help if you say what assistive technology you use.