CLARIA LTD

Solace Cloud Platform

Solace Cloud is a comprehensive, SaaS-based platform that enables enterprises to design, deploy, manage, and monitor event-driven architectures (EDA), portals and brokers. It serves as an "event mesh" that allows data to flow in real-time between legacy applications, IoT devices, and modern cloud-native services across hybrid and multi-cloud environments.

Features

• Design, Implementation, Support
• Event Brokers
• Smart Topic Architecture
• Micro-Integrations
• Solace Insights
• Solace Agent Mesh
• Solace Cloud Console
• Developer Tools
• Solace Schema Registry

Benefits

• Enterprise-grade event streaming services
• Enables cloud-to-cloud integration
• Enhance on-premises applications with cloud-native services
• Plan, build and deploy event-driven architecture​
• Migrate on-premises functional workloads to cloud
• Event Streams supports multiple delivery modes for guaranteed message delivery
• Industry-leading Service Level Agreement​

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@claria.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

349016149813434

Contact

Thomas Valaitis
01926 298195
info@claria.com

About the service

• Service categories:
  • Application Development and Deployment
    • Data management
      • Data integration and intelligence
        • Data Ingestion and Transformation Software
        • Dynamic Data Movement Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no known constraints.
• System requirements:
  • Internet Connectivity
  • A compatible browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Severity 1: 30 minutes for Solace Standard Support or Solace Essential Services; Severity 1: 15 minutes for Solace Advanced Services; Severity 2: 2 hrs; Severity 3: Next Business Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have undertaken accessibility-focused testing of web and web chat journeys using assistive technologies to ensure inclusive and usable experiences.; ; This has included testing key user journeys using screen readers, keyboard-only navigation, browser zoom and reflow, and ensuring compatibility with common accessibility tools and settings.; ; For web chat specifically, testing has focused on message flow, focus management, notification behaviour, and ensuring chat content is announced correctly by assistive technologies.; ; Findings from this testing have been used to refine interaction patterns, improve clarity of messaging, and ensure compliance with WCAG 2.1 AA principles.; ; Where required by the contract, we are able to extend this approach to include structured testing sessions with assistive technology users as part of delivery.
• Onsite support: Yes, at extra cost
• Support levels: Severity 1 Issue: A critical error in a Production system. Customer’s service is down, or business operations are critically impacted. There is no known workaround.; Severity 2 Issue: A system defect that is either a critical error for which a workaround exists or a non-critical error that significantly affects functionality of a Solace product.; Severity 3 Issue: An isolated or benign error which does not significantly affect the functionality of a Solace product. It disables only certain non-essential functions and does not materially impact system performance; Pricing is flexible and is based on subscription tier/deployment size.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Solace Academy is home to over 50 training courses covering everything required to enable users to make the most of Solace technology. The learning portal can be found at https://solace.com/learn/; ; With role-based learning paths, hands-on activity guides and courses for every stage of the learning journey; ; Claria is a Solace Cloud reseller with complex implementation experience. Claria's professional services team can design a tailored training programme to support clients during the onboarding stage and beyond.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: All customer data is contained within the customer's applications and not the Solace Cloud platform itself
• End-of-contract process: Customers are required to give 30 days notice of their intention not to renew. Assuming this is given, the platform will no longer be accessible to the customer once the contract term expires.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The Solace Cloud Service interface can be accessed via an online portal.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: All Solace Agentic AI Platform capability is available to users through the platform's API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The Solace Cloud deployment can be scaled according to demand. This may incur additional charges if this exceeds the parameters of the licence agreement.

Analytics

• Service usage metrics: Yes
• Metrics types: Bridge; Cache Instance; Config-Sync; Disk; DMR; DMR link; DNS; Environment (For Appliances Only); Hardware HBA link (For Appliances Only); Interface; Message Spool; MNR; Queue; Redundancy; System POST; Time Server; Topic Endpoint; VPN Replication
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Solace

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through pre-built or customer connectors
• Data export formats: Other
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Event Broker Services High Availability 99.95% or higher; Event Broker Services Single Node 99.5% or higher; Solace Cloud (Console, Event Portal, Insights and Mission Control) 99.95% or higher; A full overview of Solace Cloud's SLAs can be found at https://solace.com/legal/msa/cloud/sla/
• Approach to resilience: Available upon request
• Outage reporting: Outages are reported via a public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Solace employs a Zero Trust and Least Privilege philosophy to secure its management interfaces and support interactions, ensuring that only authorised personnel can view or modify customer environments. This is handled through: Management Interface Access, Support Channel Restrictions, Messaging Plane Security and Network-Level Restrictions
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Solace Cloud is secure by default. The platform has enterprise-grade security built into every level to ensure that the event-driven architecture and its data remains secure. Solace Secure holds the ISO 27001 accreditation.; ; More details about how Solace ensures information security can be found at https://docs.solace.com/Cloud/Security/cloud-security-overview.htm

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: 1. Change Management; Solace maintains process to ensure stability while allowing for service evolution: ; Service Revisions: Solace can revise features without notice. However, for "Detrimental Changes", Solace must provide 30 days' written notice.; Self-Serve Upgrades: Customers can manage their own upgrades through Self-Service. ; Infrastructure Segregation: Changes are logically split between control plane and messaging plane. ; 2. Configuration Management; Configuration is handled via Mission Control for lifecycle management: ; Push Modes: Control how changes are applied using different push modes.; Administrator Roles: Access to configuration is controlled through Role-Based Access Control (RBAC). ; Auditing: Every configuration change is logged on a command-by-command basis.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Solace employs a multi-layered vulnerability management program to identify, mitigate and patch security threats.; 1. Continuous Identification & Scanning; Solace uses a proactive approach to discover vulnerabilities before they can be exploited, including: Automated Scanning, Static & Dynamic Analysis & Third-Party Penetration Testing; 2. Risk Assessment & Prioritization; Vulnerabilities are evaluated using the Common Vulnerability Scoring System through: Severity Levels & Triage: ; 3. Patching & Remediation Timelines; Solace adheres to strict remediation windows based on the risk level. This covers: Critical Vulnerabilities, Regular & Maintenance; Self-Serve Upgrades; 4. Hardened Architecture (Mitigation by Design); Beyond patching, the architecture itself minimises vulnerability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Solace PubSub+ Cloud employs a multi-tiered proactive monitoring strategy that separates the health of the underlying infrastructure from the performance of your messaging traffic. This covers: 24/7 Infrastructure Monitoring, Specialised "Insights" for Customers, Messaging Performance Metrics, Security Auditing & Logging and Managed Service Level Agreements (SLAs)
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Solace manages incidents through a formally defined lifecycle that combines automated detection with a tiered human response, prioritizing the restoration of service for their PubSub+ Cloud environments. This includes: Detection and Triggering, Categorisation and Severity, Response and Resolution Workflow and Post-Incident Review.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Solace Cloud offers a free 30 day trial that allows users to test the platform's capabilities, including the Event Portal and messaging services. While the trial provides a robust, enterprise-grade experience, it has limitations on capacity and available regions.
• Link to free trial: https://console.solace.cloud/login/new-account

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: GCC
• ISO/IEC 27001 accreditation date: Tuesday 4 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@claria.com. Tell them what format you need. It will help if you say what assistive technology you use.