Sklls AS

Sklls

Sklls is an AI-powered simulation platform for training professionals in high-stakes communication. It enables realistic, interactive conversations with digital personas, allowing users to practice, reflect, and improve critical response and interpersonal skills. Sklls enhances competence, confidence, and decision-making through measurable, scenario-based learning tailored to healthcare, emergency, and public service sectors.

Features

• AI-driven conversations
• AI-driven automated performance feedback
• Custom scenario builder
• Performance dashboard
• Course Planner
• Training history with playback function
• AI-based Persona builder
• AI-based live Interpreter
• Custom analysis builder
• Scheduled training via Web or phone

Benefits

• Secure and GDPR-compliant
• Builds emotional resilience
• Supports continuous learning
• Reduces need for instructor resources
• Accelerates onboarding and training
• Improves service quality and safety
• Practice decision-making under stress
• Standardize operator training
• Build workforce resilience and confidence
• Create and adapt training scenarios easily

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at trine@sklls.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

349201364119171

Contact

Trine Bjørnsen
+4795816406
trine@sklls.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Not Applicable
• System requirements: Internet browser (Chrome) or Phone system

User support

• Email or online ticketing support: Yes
• Support response times: Sklls provides support Monday to Friday, from 08:00 to 17:00. During these hours, response times depend on the severity of the issue. Business-critical incidents (Severity 1) are acknowledged within 60 minutes, with restoration within 8 hours. System defects with workarounds (Severity 2) are acknowledged within one business day, and minor issues (Severity 3) within the same timeframe. Sklls does not provide weekend support, so any requests received outside support hours or on weekends are handled starting at 08:00 the next business day. Continuous work on Severity 1 issues resumes during business hours until full resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Sklls provides tiered technical support based on the severity of the reported issue or vulnerability.; ; Severity Level 1 (Business-Critical Failures); Issues that prevent essential work or disable major system functions. Sklls acknowledges requests within 60 minutes, restores core functionality within 8 hours, and provides a full solution within 54 hours. Continuous work is maintained until resolution.; ; Severity Level 2 (System Defects with Workaround); Errors that impact operations but have a workaround. Acknowledgment is provided within 1 business day, with an emergency fix or workaround within 5 business days, and a permanent correction within 10 business days.; ; Severity Level 3 (Minor Errors); Non-critical issues with limited functional impact. Acknowledgment occurs within 1 business day, and permanent correction is provided within 10 business days.; Support Costs and Staffing:; All support levels are included in the standard service fee, there are no additional charges. Sklls provides access to a technical account manager for enterprise clients and cloud support engineers for incident management and escalation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sklls provides comprehensive onboarding and training to ensure users quickly become confident in using the platform. All superusers receive a dedicated onboarding session via Microsoft Teams, where they are guided through system setup, key features, and best practices for managing training content and users.; ; Inside Sklls, users have access to a wide range of training videos and self-help materials, available directly within the platform. These cover everything from basic navigation to advanced reporting and scenario customization, allowing users to learn at their own pace.; ; If additional training is required, Sklls can provide onsite sessions tailored to the customer’s needs. Onsite or extended training is available at an additional cost and can include workshops, advanced scenario design, or in-person user support.; ; This blended approach, combining live online onboarding, built-in learning resources, and optional onsite training, ensures both administrators and end users can start using Sklls effectively and confidently from day one.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video tutorials available on Sklls
• End-of-contract data extraction: At the end of the contract, Sklls does not currently offer an automatic data export function. However, data can be manually extracted upon request before termination. Customers who wish to receive their data must contact Sklls support, who will arrange a manual export of relevant information such as user activity, training records, or reports.; ; If no data extraction is requested, all customer data is securely deleted in accordance with GDPR requirements once the contract ends. This ensures that personal and training-related information is handled lawfully and removed from all systems in a safe and compliant manner.
• End-of-contract process: At the end of the contract, Sklls will deactivate all user accounts and securely delete customer data in compliance with GDPR regulations. This process ensures that no personal or training-related data remains stored in the system after contract termination.; ; The standard end-of-contract process, including user deactivation and data deletion, is included in the price of the contract.; ; If the customer requires a data export before deletion (for example, to retain training records or usage data), this service is not included in the standard contract. Data export can be arranged as a manual process by the Sklls team upon request and may be charged as an additional service based on the scope and volume of data.; ; This ensures that all customers receive a secure and compliant contract closure process while maintaining flexibility for those who wish to retrieve data prior to deletion.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Sklls ensures that all onboarding and offboarding documentation is clear, accessible, and easy to use. The onboarding session is provided either digitally via Microsoft Teams or as a physical meeting, depending on customer preference. During this session, users are guided through the main features, user management, and best practices for using the platform effectively.; After the session, participants receive a PDF summary by email (if agreed) that includes key instructions, links to learning materials, and contact information for further support.; All training and instructional videos are available directly inside the Sklls platform once the user has logged in. ; Offboarding guidance, including data handling and user deactivation steps, is also documented and shared digitally to ensure transparency and compliance. The Sklls Privacy Policy is publicly available through the official Sklls website for full visibility into how user data is managed and protected.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mainly designed to use via desktop, but works via mobile
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Sklls provides a service interface through its web-based application.
• Accessibility standards: None or don’t know
• Description of accessibility: The Sklls platform is accessible via a secure web interface using standard browsers over HTTPS/TLS 1.2+.; Users log in with unique credentials and role-based permissions that define their access level.; Administrators can manage users, monitor progress, and configure training modules.; Regular users can access assigned simulations, complete training, and view personal performance data.; Users cannot access other organizations’ data, modify system configurations, or view restricted administrative functions.; Access control is enforced through Microsoft Entra authentication and multi-tenancy to ensure data isolation and compliance
• Accessibility testing: NA
• API: No
• Customisation available: Yes
• Description of customisation: Users can easily customise Sklls to match their own training needs through an intuitive web-based editor. The platform allows trainers or administrators to create and adapt simulation scenarios, define AI personas, and customise dialogues, tone, and behaviour to reflect real operational environments.; Each persona can be configured with background data, emotional profiles, and response styles to simulate specific communication challenges or personality types. Users can write or import their own scripts and branching dialogues, set learning goals, and decide how the AI should respond to different inputs.; Voice and language can also be customised, users may choose from multiple AI voices, accents, and emotional tones, ensuring realistic and contextually appropriate communication.; The platform’s scenario builder supports collaboration, allowing multiple trainers to co-develop, test, and publish new training modules. All custom scenarios are stored securely within the organisation’s workspace and can be updated or reused for continuous learning. In short, Sklls enables organisations to build fully tailored, AI-driven simulations that mirror their real-world communication challenges, without any coding skills required.

Scaling

• Independence of resources: Automatic scaling of services in Microsoft Azure

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time Performance Dashboard
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Through Export function
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Text file
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: One of Sklls’ key Information Security Objective KPIs is availability, with the goal to “ensure uninterrupted service availability for users.” Sklls monitors system performance continuously, with a target of 99.9% uptime, ensuring that the platform remains reliable and accessible at all times.
• Approach to resilience: Sklls is designed for high resilience and reliability, ensuring continuous access for users. The platform is hosted on Microsoft Azure, leveraging its robust cloud infrastructure and built-in redundancy features.; ; Our primary data centre is located in Azure West Europe (The Netherlands), with secondary regions in Ireland and Sweden to provide geographic redundancy and failover capability in the event of a regional outage. Azure’s infrastructure includes automated data replication, load balancing, and continuous monitoring to minimize downtime and ensure service continuity.; ; This setup allows Sklls to maintain stable performance, protect against data loss, and quickly recover from potential disruptions. Detailed architectural and resilience information is available upon request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels in Sklls is strictly controlled using role-based access control (RBAC) and principle of least privilege. Only authorised personnel with a defined operational need can access administrative systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sklls follows a comprehensive Information Security Management System (ISMS) certified to ISO/IEC 27001. Our policies and controls are designed to ensure the confidentiality, integrity, and availability of all customer and operational data.; Information security governance is led by our Chief Technology Officer (CTO), who acts as the Information Security Officer and reports directly to the CEO. The CTO is responsible for maintaining compliance with ISO 27001 and GDPR, overseeing risk assessments, incident response, and continuous improvement of security controls.; Our policies cover areas including access control, data classification, encryption, secure development, supplier management, and business continuity. All employees receive mandatory security awareness training, sign confidentiality agreements, and adhere to defined procedures for data handling and system access.; We conduct regular internal audits, vulnerability assessments, and annual external ISO audits to ensure compliance and identify areas for improvement. Incident reporting and change management processes are documented and reviewed quarterly by the management team.; Compliance is enforced through automated monitoring tools, policy reviews, and staff accountability. Our structured approach ensures that information security remains embedded across the organisation and that Sklls consistently meets the highest industry and legal standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Sklls manages configuration and change through a structured process ensuring all changes are planned, evaluated, approved, implemented, and documented. Service components are tracked throughout their lifecycle via our project management and issue tracking systems. Changes are categorized as organizational, operational, or code changes. Organizational changes are recorded in Board documentation, operational changes are tracked in our management system, and code changes follow our Secure Development Lifecycle (SDLC) policy. All changes are assessed for potential security impact before implementation to maintain system integrity, availability, and confidentiality in accordance with ISO 27001 requirements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Sklls conducts continuous vulnerability management through automated scanning, patching, and intelligence monitoring.; Potential threats are assessed using Microsoft Defender for Cloud and Microsoft Sentinel, which continuously monitor Azure resources and logs to detect anomalies or new vulnerabilities.; Critical patches (e.g. zero-day) are deployed immediately, while routine patches are applied monthly through our CI/CD process.; Threat intelligence is sourced from Microsoft Threat Intelligence, CIS benchmarks, and results from bi-annual third-party penetration tests.; All vulnerabilities are tracked until closure and reviewed during management reviews and continual improvement activities to ensure ongoing risk mitigation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sklls employs continuous protective monitoring using Microsoft Sentinel and Defender for Cloud to detect anomalies, unauthorized access, and suspicious activity. Alerts are automatically prioritized based on severity and escalated to the CTO.; When a potential compromise is identified, it triggers the Incident Management process, which includes immediate containment, investigation, remediation, and a root cause analysis.; Response to critical incidents is immediate, with lower-severity issues addressed within 24 hours.; All incidents are logged, reviewed in management meetings, and used to improve controls and threat detection capabilities.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Sklls follows a pre-defined Incident Management Policy aligned with ISO 27001, covering security incidents, data breaches, and system failures.; Common events such as unauthorized access, phishing, or outages follow documented procedures for detection, containment, and recovery.; Users report incidents via internal communication channels directly to the CTO or security contact, triggering immediate triage.; Each incident is logged, investigated, and concluded with a root cause analysis and incident report, which is shared with relevant stakeholders and, where applicable, customers or authorities.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Sklls offers a free trial version that provides full access to all system features, allowing users to explore the platform’s functionality and training tools. The trial period is limited in time, based on an agreement between the parties. After the trial ends, continued access requires a paid subscription.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 40%
• Between £500,001 and £1,000,000: 40%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Nemko Scandinavia AS
• ISO/IEC 27001 accreditation date: Monday 9 December 2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at trine@sklls.ai. Tell them what format you need. It will help if you say what assistive technology you use.