TECHLABS LONDON LTD

Microsoft Dynamics 365 and Power Platform Implementation Software

TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.

Features

• Dynamics 365 Sales, Customer Services, Field Services and Project Services
• Highly Experienced Dynamics 365 consultants and developers including Microsoft MVPs
• Dynamics 365 CRM Technical Design and Solution Architecture
• Dynamics CRM Design Review and Development Code analysis
• Microsoft Artificial Intelligence (AI) Sales & Customer Insights Implementation partner
• Customer sel-serve Portal, social engagement and digital marketing
• Power Platform, PowerApps, Microsoft Flow, Power BI and Reporting
• Microsoft Dynamics 365 Certified Partner and Cloud Solutions Provider
• Microsoft Dynamics 365 Advisory and Technical/Delivery Assurance Services
• Dynamics CRM on-premise migration to Cloud Consultancy

Benefits

• Reliable Dynamics 365 Consultancy and Implementation services
• Microsoft Most Valuable Professional (MVP) and Microsoft FastTrack Architects
• Delivered first ever Dynamics 365 AI implementation in Europe
• Long Term Housing and Public Sector Experience and Focus
• Agile Scrum and Prototype approach to realise benefits quickly
• Experienced, highly accredited and certified professionals and MVPs
• Strategic engagement across your business and organisation
• Best practices applied throughout our engagement
• Delivering tangible business value through Technology enablement
• Increased User Adoption through automation and usability

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@techlabs.london. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

349255063752140

Contact

Mohamed Mostafa
0788912547
sales@techlabs.london

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Dynamics 365 CRM / Customer Engagement and Microsoft Power Platform with its underlying Dataverse, Integration and Data Migration as well as Microsoft Azure Cloud
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No known constraints.
• System requirements:
  • Common web browser e.g. IE, Edge, Firefox, Google Chrome
  • Minimum 1.9 gigahertz dual core processor
  • Minimum 2-GB RAM
  • Minimum Super VGA with a resolution of 1024 x 768
  • Minimum Bandwidth greater than 50 KBps (400 kbps)
  • Minimum Latency under 150 ms

User support

• Email or online ticketing support: Yes
• Support response times: Ticketing provided via Email, CRM, Portal or Trello (desktop & mobile apps); Response within 8 hours (Typically a lot quicker); Working hours 9am to 5pm Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Optional Premium Support Services include Phone and Chat Support Services using our Chat applications. Phone Support typically includes UK working hours, 9am to 5pm on weekdays with available upgrades up to 24/7 phone support for emergency, critical and severity 1 issues in the form of "On-Call" phone number.
• Onsite support: Yes, at extra cost
• Support levels: This service can be delivered with the following resources:; ; • English speaking 1st/2nd/3rd Level technical support staff for Incident Management, optional technical account manage and cloud support engineers.; ; • Incident ticketing system.; ; Price is tailored for each client needs and operational requirements.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onboarding includes online webinar and step by step guided process for new customers
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Video Guides (customisable to each customer)
  • Website Knowledge base
• End-of-contract data extraction: Users can extract all their data using the Dynamics 365 data export functionality which allows the extraction of all data in Excel format. Each User can extract their own data or an administrator can extract data from the whole system in Excel format.
• End-of-contract process: At the end of the Contract, customers have the choice to renew and continue using our solution implementation, support and ongoing enhancements services or to continue using Microsoft Dynamics 365, Microsoft Power Platform or Microsoft Azure completely on their own or with a different Microsoft Partner. TechLabs London is a Microsoft Gold Partner focusing on Dynamics 365 Customer Engagement CRM, Microsoft Power Platform and Microsoft Azure.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft Dynamics 365 and Microsoft Power Platform provide a Unified Client Interface (UCI) that allows building multi-factor forms for mobile devices. Power Platform and Dynamics 365 UCI is built on responsive design framework which allows Mobile device interface to match that of the Desktop Web Browser experience with some minor limitations. Overall users will have a similar experience accessing Our TechLabs London solutions using Dynamics 365 Web Client (browser) or Power Apps / Power Platform / Dynamics 365 Mobile Apps on Apple iOS, Android and Windows tablet and mobile devices.
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Dynamics 365 CRM Customer Engagement Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. You can learn more about this protocol at http://www.odata.org/. Details about this standard are available at https://www.oasis-open.org/standards#odatav4.0.; ; Because the Web API is built on open standards, Microsoft doesn’t provide assemblies for a specific developer experience. You can compose HTTP requests for specific operations or use third-party libraries to generate classes for whatever language or platform you want. You can find a list of libraries that support OData version 4.0 at http://www.odata.org/libraries/.; ; Full Details of the API can be found here:; https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/use-microsoft-dynamics-365-web-api
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise their personal settings.; Advanced Users can customise System settings.; System Administrators can make configuration changes to Dynamics 365 solutions but a prior agreement with us on what changes is required to avoid system issues.; ; TechLabs London solutions built on Microsoft Dynamics 365 and Microsoft Power Platform can be further configured to our customers exact requirements, needs and business processes.

Scaling

• Independence of resources: Microsoft Dynamics 365 platform is built on Microsoft’s World-class Azure Cloud infrastructure offering optimised and highly scalable performance. Microsoft provides extensive support and monitoring services that aim to ensure performance issues within each customer tenancy are minimised.; Microsoft monitors usage, demand as well as hardware and network activity constantly to detect any performance issues. Microsoft cloud maintains optimal infrastructure to meet each client’s specific needs, including when user(s) place demand on services, where Microsoft ensures other users are not affected.

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft Dynamics 365 platform provides number of service analytics including a snapshot of services health, detailed services health views inside Microsoft 365 Tenant. Full details and guides for service health analytics can be found here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/check-online-service-health; Microsoft’s Dynamics 365 Service Health provides real-time metrics around service performance as well as historical service metrics. Microsoft Cloud Tenant admin portal provides a range of metrics within the Service Health Center that details current incidents and advisories affecting different services. Additional, the Admin Center provides reports on tenancy usage and security/compliance.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Cloud Solutions Provider, Dynamics 365 and Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export all their data into Excel sheets using the "Export Data" option within the solution.
• Data export formats: Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Microsoft Dynamics 365 is encrypted at rest. Microsoft also ensures tenants isolation in their cloud. You can read full details about Microsoft Dynamics 365 Cloud data protection policies and governance here: https://www.microsoft.com/en-us/trustcenter/cloudservices/dynamics365; You can also download Microsoft full guides on Microsoft Cloud encryption here http://aka.ms/Office365TI and Microsoft tenant Isolation here: http://aka.ms/Office365CE

Availability and resilience

• Guaranteed availability: Microsoft provides a contractually guaranteed availability of 99.9% for Dynamics 365 based on 24 x 7 availability. More information about Microsoft Dynamics 365 Online SLA promise can be found here:; http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11675; https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/help-additional-resources.; https://port.crm.dynamics.com/portal/static/1033/sla.htm; ; TechLabs London provides 9am to 5pm support which can be extended for a charge to include support outside of normal service hours.
• Approach to resilience: Microsoft designed Dynamics 365 with the aim to ensure platform reliability while minimising any down time for customers. Microsoft has built-in redundancy into their services, allowing them to deliver high availability to all customers' tenants. Microsoft have worked to ensure customer data is protected and unaffected by any unlikely Dynamics 365 resilience failure. Microsoft have engineered resilience from the infrastructure upwards, for example, they make use of peer replication between datacenters to ensure that there are always multiple copies of all data.
• Outage reporting: Microsoft provide a number of channels for reporting outages within Dynamics 365. Dynamics 365 Admin Centre and the Service Health Center provide an overview of any known service outage affecting Dynamics 365, making it simple for clients to establish a global overview of the current status of services. Each tenancy additionally provides granular information around known outages within the Admin Center’s Service Health facility. This provides details to users on the impact of such incidents and issues affecting the specific tenancy. The result is a detailed overview of service outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Microsoft Dynamics 365 uses role-based security. Role-based security is aligned with the structure of the business. You are assigned to security roles based on your responsibilities in the organization and your participation in business processes. Access is granted to these security roles rather than to individuals. The administrator grants access based on the duties individuals perform in their roles, not to the program elements used by those individuals to fulfill their roles.; ; Dynamics 365 has a comprehensive access model which can be tailored to any organisation. Administration access can be locked to individual elements and user permissions can be refined.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Microsoft as the Dynamics 365 Cloud platform provider complies with ISO 27001 in addition to a long list of other compliance and security governance standards. A full list of all stanadards can be found here: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings?product=Dynamics365
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Microsoft uses best practices and industry standards for releasing changes to their Dynamics 365 platform. Most operations are automated minimising human errors and reducing the possibility of an inconsistent configuration or a malicious activity. Microsoft also provides comprehensive documentation in advance of any new release ensuring customers and solution providers are aware of these changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft Dynamics 365 is hosted in Microsoft datacenters and uses security measures and mechanisms to protect data. Microsoft blocks unauthorized traffic to and within datacenters, using a variety of technologies such as distributed denial-of-service (DDoS) attack prevention. They constantly maintain and verify infrastructure, and employ regular penetration testing to validate the performance of security controls and processes.; ; Dynamics 365 is designed on the principles of the Security Development Lifecycle, a mandatory Microsoft process that embeds security requirements into every phase of development. Dynamics 365 also follows the rigorous standards set by Microsoft Operational Security Assurance to help protect customer data.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft uses the Operational Security Assurance (OSA) framework since many threats target software vulnerabilities and operational weaknesses. OSA supports continuous monitoring, helps to identify operational risks, provides operational security guidelines, and validates that those guidelines are followed. OSA helps make Microsoft cloud infrastructure more resilient to attack by decreasing the amount of time needed to protect, detect, and respond to security threats.; ; Dynamics 365 leverages the Microsoft Cyber Defense Operations Center (CDOC), which brings together security response experts from across the company to help protect, detect and respond 24x7 to security threats against our infrastructure and services in real-time.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are raised directly with us via one of the available channels we have available for our customers which include: Email support and Web support via an application support ticketing system.; ; Incidents raised for Microsoft Dynamics 365 related issues are raised to and handled directly by Microsoft via Microsoft Dynamics Admin portal: http://admin.dynamics.com. Alternatively, Tenant and Office 365 issues are raised via Microsoft 365 Portal: http://portal.office.com
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer free trial of Microsoft Power Platform and Microsoft Dynamics 365 CRM Customer engagement including Sales, Customer Services, Field Services, Project Services, Marketing, Customer Insights, Sales Insights, Power Apps Portals and Microsoft Azure.
• Link to free trial: https://TechLabs.London

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A2f30504-d7cc-4025-8aac-a3139a091077
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 33723a17-2cb3-4814-b8fc-0be311af5a66
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@techlabs.london. Tell them what format you need. It will help if you say what assistive technology you use.