GETECH LIMITED

Google Chrome Enterprise Premium

A pragmatic, browser-first Zero Trust solution. Secure corporate access on managed and BYOD devices without agents. Features include granular DLP, real-time threat protection, and contextual access control. A cost-effective, modern alternative to VDI that simplifies security and reduces infrastructure costs.

Features

• Context-aware Zero Trust access for corporate web applications
• Granular Data Loss Prevention prevents sensitive data exfiltration
• Real-time protection against advanced malware and phishing attacks
• Secure unmanaged and BYOD devices without endpoint agents
• Dynamic watermarking prevents sensitive data leakage via screenshots
• Deep content inspection for SaaS applications like Salesforce
• Comprehensive security insights and event reporting for browser activity
• Agentless deployment extends enterprise security to remote workers
• Proactive blocking of zero-day threats and credential theft
• Centralised cloud management for browser policies and extensions

Benefits

• Significantly reduces IT costs by replacing expensive VDI infrastructure
• Enables secure, friction-free remote work on personal devices
• Prevents data leakage without hindering user productivity or speed
• Deploys instantly with no complex infrastructure or agents required
• Proactively blocks sophisticated phishing and malware attacks in real-time
• Simplifies compliance with deep visibility into browser security events
• Reduces operational overhead through centralised, cloud-native policy management
• Protects sensitive corporate applications without needing a complex VPN
• Seamless user experience ensures high adoption and low frustration
• Scales security immediately to meet changing business requirements

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

353845513874213

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Output management

  • Device Management

  Client endpoint management

  • Unified Endpoint Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: This is a device management license for Google Chrome
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: You must have a Google Admin console
• System requirements:
  • You need the Chrome Browser for this service
  • Chrome Browser available on ChromeOS, Windows, iOS and Android devices

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours P2 - 8 Hours P3 - 24 Hours P4 - 24 Hours Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: We provide 2nd and 3rd-line technical support and incident management for Chrome Enterprise Premium. Our service is ITIL-aligned, covering incident, problem, and change management through multi-channel access, including phone, email, and a dedicated ticketing portal. The service includes break-fix troubleshooting, administrative configuration advice, root cause analysis for major incidents, and a priority escalation path to Google Engineering Support. All support is driven by contract-backed Service Level Agreements (SLAs) to ensure the rapid resolution of business-critical issues. Cost of different support levels. Our managed support is provided for a predictable annual cost for unlimited remote technical assistance. For large-scale enterprise deployments, our scalable architecture provides economies of scale that reduce the cost-per-ticket for high-volume estates. Full details of our pricing tiers and specific educational discounts are provided in our attached G-Cloud 15 Pricing Document. Technical account management and engineers. Support is delivered by certified Google Professional Cloud Engineers. For Enterprise tiers, we provide a dedicated Strategic Service Delivery Manager (SDM) to oversee governance and regular service review meetings. This ensures your environment remains stable and aligned with frequent Google updates.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getech Services include Guided Setup and guided setup resources. Additional onboarding and training can also be provided at an additional cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The end-of-contract data extraction process for Chrome Enterprise Premium involves exporting configuration data, device inventory, and security logs via the Google Admin console, or, if a higher level of security data was captured, via integration with Google SecOps (formerly Chronicle). Following contract termination, access to the service is revoked, and data is generally removed from Google systems within 180 business days.
• End-of-contract process: At the end of a Chrome Enterprise Premium contract, if it is not renewed, the service transitions to a non-premium state, resulting in the loss of advanced security features and management capabilities.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Google is committed to ensuring its technical documentation is accessible to all users, adhering to WCAG 2.1 Level AA standards. Our documentation platform is designed to support a wide range of assistive technologies and inclusive practices. Key Accessibility Features: Assistive Technology Support: Fully compatible with major screen readers (e.g., ChromeVox, NVDA, JAWS) and screen magnifiers. Keyboard Navigation: All documentation sites, including navigation menus, interactive code blocks, and search functions, are fully operable via keyboard interfaces. Visual Clarity: We enforce high-contrast text ratios and support browser-native zoom up to 400% without loss of functionality or content reflow issues. Inclusive Content: Images and diagrams include descriptive alt text. Multimedia content, such as instructional videos, is provided with closed captions and transcripts. Continuous Improvement: Google employs dedicated accessibility teams to rigorously test documentation against international standards. We actively solicit user feedback to identify and resolve barriers, ensuring that developers and administrators of all abilities can effectively utilize our resources.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference between desktop and mobile versions.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Managed via the cloud-native Google Admin Console, the service interface acts as a single pane of glass for all browser security. Administrators centrally configure Zero Trust access, Data Loss Prevention (DLP), and threat protections across Windows, macOS, Linux, and mobile devices without agents. The console features a robust Security Insights dashboard for real-time monitoring of data exfiltration risks and malware events. It integrates seamlessly with major Identity Providers (e.g. Okta, Entra ID) to enforce context-aware policies. This intuitive web-based portal simplifies operations, enabling teams to secure the modern workspace efficiently.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Google perform Voluntary Product Accessibility Testing for the Admin Console; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_admin_console_vpat.pdf
• API: No
• Customisation available: Yes
• Description of customisation: Yes, Chrome Enterprise Premium is highly customisable, allowing IT administrators to configure advanced browser policies, security settings, and user experiences through a central Google Admin console. It enables organisations to tailor browser security to specific compliance needs and workflows, far beyond the capabilities of standard Chrome.

Scaling

• Independence of resources: Google Chrome Enterprise Premium is an application (Chrome Browser) that is installed on the device locally and uses the local resources of the device. Google ensures that globally and within sovereign regions sufficient resources are provided to the management console for Chrome Enterprise Premium to prevent workloads from being impacted by other users (the "noisy neighbour" problem) through a combination of logical data isolation, dynamic resource allocation, and a highly redundant, auto-scaling infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Chrome Enterprise Premium delivers granular service metrics through the Google Admin Console’s Security Insights dashboard. It provides real-time visibility into high-priority threats, including malware blocked, phishing attempts, and password reuse. Detailed Data Loss Prevention (DLP) reporting tracks sensitive data exfiltration attempts and user policy violations. Operational metrics monitor fleet health, browser version compliance, and extension risks. For advanced auditing, all event logs can be exported to BigQuery or third-party SIEMs, ensuring comprehensive compliance verification and threat monitoring via a single, agentless interface.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users and administrators can export data from Chrome Enterprise Premium through several methods, depending on whether they are exporting individual user data, organisational device data, or security log data. The primary methods include using Google Takeout for personal data, the Admin Console Data Export tool for organizational data, and Google SecOps (Chronicle) for security log exportation.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Google Chrome Enterprise Premium offers high availability, leveraging Google's robust infrastructure with a 99.9% uptime SLA for core services, backed by contractually guaranteed service credits, ensuring redundant data storage and service delivery across multiple data centers. It provides enhanced security, DLP, threat detection, and 24/7 support for businesses, with availability details and incident reporting accessible through the Google Workspace Status Dashboard (appsstatus.google.com).
• Approach to resilience: Google Chrome Enterprise Premium offers high availability, leveraging Google's robust infrastructure with a 99.9% uptime SLA for core services. Data is stored across at least three data centers, and services are built to use this redundancy for resilience.
• Outage reporting: Proactive Monitoring: Google's Status Dashboard (appsstatus.google.com) provides real-time status of Google services, including alerts for degradation or outages. Alerts are managed via administrators, who can customise who these are sent to, and service outages can be monitored via an RSS feed.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Access can be strictly controlled via Context-Aware Access policies, which can restrict administrator login based on IP address, geographic location. Additionally, Google enforces mandatory 2-Step Verification (MFA) and role-based privileges to ensure only authorised personnel can make changes. Support Channels: Direct access to Google support is restricted to designated "Support Administrators." Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google services operate under a security-first model that goes beyond standard enterprise compliance to specifically safeguard users. 1. Compliance & Certifications Our platform is verified by independent third-party auditors against the most rigorous global standards, including: ISO/IEC 27001: Information Security Management. ISO/IEC 27017: Cloud Security Controls. ISO/IEC 27018: Protection of Personally Identifiable Information (PII) in public clouds—critical for student privacy. SOC 2 & SOC 3: Service Organisation Controls for security, availability, and confidentiality. GDPR: Fully compliant via our Data Processing Amendment and Model Contract Clauses. 2. Operational Security Encryption: All data is encrypted by default, both in transit (using TLS) and at rest on our servers. Threat Defense: As an Enterprise user, you benefit from the Security Center, which uses AI to block 99.9% of spam/malware and allows IT teams to instantly remediate threats (e.g., deleting phishing emails) across the domain.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google services operates under a rigorous Secure Software Development Lifecycle (SDLC). Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorisation—a cryptographic check ensuring only reviewed, tested, and authorised code can run in production. Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch. Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Management approach ; Google employs a rigorous, automated vulnerability management lifecycle to secure the their platforms. Threat Assessment: We utilise automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure. Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously. Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free version is fully featured 30day trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.