PAGETIGER LIMITED

PageTiger

PageTiger is a tool for designing and creating and measuring immersive, interactive content that connects with your colleagues and patients, all with no design experience required. From digital onboarding packs to interactive patient content, PageTiger helps NHS teams; deliver important communications, ensuring consistent, compliant messaging whilst meeting Accessibility needs.

Features

• Professional design tools for all skill levels.
• Scorable interactive elements including videos and quizzes.
• Enterprise-level security; access controls, password protection, MFA and SSO
• Accessible on any device, embedding content in websites or intranets.
• Real-time engagement, views, clicks, time spent, behaviour, performance analytics
• Brand compliance locking templates and elements maintaining brand consistency.
• Integrate third-party tools; Google Analytics, YouTube and Microsoft Outlook.

Benefits

• Enhanced Engagement: Interactive content increases user participation and retention.
• Improved Communication: Ideal for marketing, training, and internal communications.
• Data-Driven Decisions: Analytics provide actionable insights for content performance.
• Brand Control: Ensures all content aligns with corporate branding.
• Security & Compliance: Protects sensitive information, meets enterprise security standards.
• No coding or advanced design skills required; intuitive interface.
• Scalability: Suitable for small businesses to global enterprises.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.barrett@pagetiger.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

355583206786972

Contact

Ben Barrett
020 8939 0060
ben.barrett@pagetiger.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: PageTiger is a cloud-based SaaS platform and requires a stable internet connection for full functionality. Offline use is not supported.; ; Buyers are responsible for ensuring all uploaded content complies with applicable laws, regulations, and organisational policies.; ; Users must not upload unlawful or harmful content, reverse-engineer the platform, or use automated data scraping tools, in line with the Acceptable Use Policy.; ; Standard support is provided remotely during UK business hours (09:00–17:00 GMT/BST), excluding public holidays.
• System requirements:
  • Latest version supported browsers; Chrome, Edge, Safari, Firefox
  • Works on any operating system that supports modern browsers
  • No special hardware requirements, minimum of 4GB RAM
  • Screen resolution of 1280x720 for optimal design experience
  • No local installation required as entirely web-based
  • JavaScript and cookies must be enabled for full functionality
  • Pop-up blockers should allow PageTiger features (e.g., interactive elements).
  • No offline mode: Service requires continuous internet access.

User support

• Email or online ticketing support: Yes
• Support response times: Critical issues - 1 hour; Major issues - 1 hour; Significant issues - 4 hours; Minor issues - 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Internal testing
• Onsite support: No
• Support levels: PageTiger provides tiered support options. Standard support includes email and web chat during UK business hours with SLA-based response times. Enhanced support packages offer additional channels (including phone), extended hours, and priority handling for enterprise customers.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Online training is provided by the Customer Success team
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Buyers can export their content and analytics data in standard formats (HTML, PDF, CSV) prior to contract termination. PageTiger provides assistance for data extraction upon request. After termination, all customer data is securely deleted or anonymised in line with GDPR and contractual obligations.
• End-of-contract process: PageTiger provides a clear and structured exit process to ensure buyers can transition away from the service without disruption:; ; Buyers can export all published content, user data, and analytics reports in standard formats (e.g., PDF, CSV) before contract termination.; ; A minimum notice period of 30 days is required for termination.; ; Remote assistance is available during the exit process to guide buyers ; through data export and account closure.; ; All data is securely deleted from PageTiger systems in compliance with GDPR and UK government data handling standards.; ; There are no extra fees for data export or account closure beyond the agreed contract terms.; ; Buyers may engage third-party providers for migration; PageTiger will cooperate within reasonable limits to facilitate this.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: PageTiger provides a responsive web interface accessible on desktop and mobile devices. Full content creation and administrative features are available on desktop, while mobile access is optimised for viewing and interacting with published content.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: PageTiger provides a secure, browser-based service interface accessible via modern web browsers. The interface includes content creation tools, administrative controls, analytics dashboards, and integrated support features.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Yes. The platform offers configurable options to meet accessibility best practices.
• API: Yes
• What users can and can't do using the API: PageTiger provides API access for integration with third-party systems, enabling automated content management, analytics reporting, and user synchronisation. Additional integrations with Google Analytics, YouTube, and Microsoft Outlook are available.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: PageTiger allows extensive customisation of branding, templates, interactive content, and user permissions. Buyers can also integrate with third-party tools and configure accessibility options. Core platform functionality is fixed, but enterprise customers may request additional customisation through bespoke agreements.

Scaling

• Independence of resources: PageTiger ensures users aren’t impacted by others’ demand through a scalable, distributed architecture with workload isolation, real-time monitoring, and elastic resource allocation. Automated alerts and redundancy maintain stability during peak loads, while SLAs guarantee rapid response to performance issues. This combination of fault isolation, dynamic scaling, and proactive intervention keeps service performance consistent and prevents degradation caused by high usage from other accounts.

Analytics

• Service usage metrics: Yes
• Metrics types: AgeTiger provides a robust analytics suite that tracks engagement and performance across documents and accounts. Key metrics include visitor and visit counts, click-through and completion rates, video views, and navigation patterns such as page turns and drop-off points. Advanced features include badge and achievement tracking, integration with Google Analytics, and xAPI support for exporting data to Learning Record Stores. Real-time reporting offers instant notifications and live dashboard updates, while additional options like expected visitor lists and anonymisation help tailor insights for compliance and optimisation.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Buyers can export published content as PDF files and download engagement analytics and user data in CSV format via the platform’s reporting tools. API access is available for programmatic data extraction.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • API access
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • JPEG
  • PNG
  • GIF
  • MP4
  • MP3

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: PageTiger’s SLA guarantees 99.9% service availability per calendar month, excluding scheduled maintenance and force majeure events. If availability falls below this threshold, customers are entitled to service credits as outlined in their agreement. This uptime commitment ensures that the platform remains operational for all users, with downtime limited to approximately 43 minutes per month.
• Approach to resilience: PageTiger’s service is designed for resilience through a scalable, distributed architecture combined with enterprise-level security and performance controls. It uses fault isolation principles, ensuring that issues in one component do not cascade across the system. Real-time monitoring and automated alerts detect anomalies early, while elastic resource allocation allows the platform to handle spikes in demand without degrading performance. Redundancy and version control further support continuity, enabling seamless updates and failover capabilities. These measures collectively ensure high availability, stability, and consistent user experience even under unexpected load or component failure.
• Outage reporting: PageTiger reports outages through its status page and proactive notifications. Customers are informed via email alerts and dashboard updates when service disruptions occur. The SLA also requires that incidents be classified and communicated promptly, with critical issues addressed within one hour. Scheduled maintenance is announced in advance to minimise impact, and real-time monitoring ensures transparency during recovery efforts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Single Sign-On; Expected visitor lists; IP white listing
• Access restrictions in management interfaces and support channels: PageTiger restricts access to management interfaces and support channels through role-based access controls (RBAC) and strong authentication measures. ; Only authorised users with appropriate permissions can access administrative functions, and sensitive actions are logged for auditability. ; Support channels require identity verification before any account-related changes or troubleshooting, ensuring that only validated personnel can request or approve modifications. ; These controls are enforced under our ISO 27001:2022-compliant policies to maintain confidentiality, integrity, and accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: PageTiger authenticates management access using Single Sign-On (SSO) integrated with enterprise identity providers. ; Supported standards include SAML 2.0, OAuth2, and OpenID Connect, enabling secure authentication through platforms like Azure AD, Okta, and ADFS. ; For added security, PageTiger supports Multi-Factor Authentication (MFA) via solutions such as SAASPASS, combining two-step verification with SSO. These measures ensure that administrative access is restricted to authorised users and managed through centralised identity controls, reducing password-related risks and enhancing compliance.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus; FSQS
• Information security policies and processes: PageTiger has a suite of policies and processes that have been certified as compliant to ISO27001:2022.; Whilst many are classified as Internal Only, there are some policies that are disclosable to clients. These are available to view in the trust centre on the PageTiger website. The current ISO27001:2022 certificate is also available from the trust centre.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: PageTiger applies a structured configuration and change management process that includes version control, staged publishing, and role-based access to ensure integrity and compliance. All updates are logged for auditability, and standardised templates enforce consistency. Changes are tested and approved before going live, minimising risk and maintaining service stability. This approach supports governance requirements and ensures traceability of all modifications within the platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: PageTiger follows a structured vulnerability management process aligned with ISO 27001:2022. Vulnerabilities are identified through continuous monitoring and vendor alerts, prioritized based on risk, and remediated promptly—critical issues are treated as security incidents requiring immediate action. Regular patching cycles address lower-risk vulnerabilities, and post-remediation checks verify effectiveness. All activities are documented to ensure compliance and support continual improvement. PageTiger maintains contacts with special interest groups who provide information regarding potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: PageTiger implements protective monitoring through continuous logging and real-time system monitoring to detect anomalies and support incident response. ; Access is controlled via Single Sign-On (SSO), IP restrictions, and session timeouts, ensuring only authorised users can interact with the platform. ; ; The company maintains compliance with ISO 27001, Cyber Essentials and Cyber Essentials Plus and participates in the UK NCSC CiSP for threat intelligence sharing. ; All monitoring activities are governed by documented policies under their ISMS to ensure security and continual improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: PageTiger manages incidents through a documented ISO 27001:2022-compliant process that includes rapid detection, classification, and prioritisation. ; Critical incidents are addressed within one hour, supported by continuous monitoring and alerting. ; Response procedures cover containment, investigation, and remediation, with timely customer notifications via email and dashboard updates. ; Post-incident reviews ensure lessons learned are applied to strengthen controls and prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: Saturday 8 November 2025
• What the ISO/IEC 27001 doesn’t cover: All in scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9b31fc9c-eda8-4388-8210-826fc6f90197
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B10a1b0b-02bc-434a-8bcd-25c71ca47328
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.barrett@pagetiger.com. Tell them what format you need. It will help if you say what assistive technology you use.