LASHAN DIGITAL LIMITED

FoundationLink for Social Care

FoundationLink™ is a pre-built data platform accelerator designed specifically for UK social care organisations. It compresses typical data platform build timelines by deploying proven, sector-specific components onto your own cloud infrastructure.
There is no vendor lock-in and no dependency on external systems for your critical regulatory reporting

Features

• Accelerator codebase: data models, ingestion pipelines, transformation logic, semantic layer
• Deployment and configuration services to connect your source systems
• Template views: CQC Key Lines of Enquiry
• Template views: safeguarding indicators, outcomes reporting
• Sample Power BI dashboards for each business domain
• Knowledge transfer and comprehensive documentation
• Ongoing support and platform enhancements via Managed Services
• Multi-Cloud: Databricks (Azure/AWS/GCP), Microsoft Fabric

Benefits

• Rapid Deployment
• Production-ready data platform in weeks, not months
• Pre-built for social care
• Template views: CQC Key Lines of Enquiry
• Template views: safeguarding indicators, outcomes reporting
• Deployed in your cloud, no vendor dependency
• Predictable Costs no per-property or per-user scaling

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@lashandigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

355979297630638

Contact

Viswa Gogineni
07842437896
info@lashandigital.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Multivalue Database Management Systems
  • Non-Schematic Database Management Systems
  • Document-Oriented Database Systems
  • Graph Database Management Systems
  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: FoundationLink™ is a pre-built data platform accelerator designed specifically for UK social care organisations. It is available alongside Architecture, Data Management and Data Transformation Services provided by Lashan as detailed within GCloud 15 Lot3. It is not available as a stand-alone product,
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Platform Requirements: Customer provides Databricks workspace (Azure/AWS/GCP) or Microsoft Fabric capacity. Minimum compute tier specified during Discovery based on data volumes.; Infrastructure Ownership: All resources deployed to customer's cloud tenant. Customer responsible for networking, identity management, and security configuration.; Integration Dependencies: Source system connectivity required—APIs, database credentials, or SFTP access. Firewall rules and private endpoints customer-managed.; Core/Custom Separation: LASHAN maintains Core layer code; customer owns Custom layer. Core updates require re-deployment; customers must not modify Core components directly.; Data Sovereignty: All data remains in customer's chosen Azure/AWS/GCP region. No data egress to LASHAN infrastructure.
• System requirements:
  • Medium to high spec PCs with 4Gb minimum, 8GB recommended
  • Integrates into Buyer's existing cloud based solution

User support

• Email or online ticketing support: Yes
• Support response times: Ticketing platform will be implemented prior to the commencement of Gcloud15 framework. (presently support is via email). ; SLA target: ; • next business day for responses to non-urgent queries, ; • 8 hours for high priority (P1) issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: None to date
• Onsite support: Yes, at extra cost
• Support levels: Remote support for standard product features is provided for within the annual charge. Additional support to customise or configure the product for specific customer requirements is chargeable at standard rates within Lot3 rate card. Support may be provided using onsite, as appropriate, or via onshore or offshore resources.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: FoundationLink™ is available exclusively with implementation services. The solution cannot be purchased as a standalone product. Pricing consists of three components: IP Licence (annual right to use), Managed Services (ongoing support and enhancements), and Implementation Services (deployment and configuration).; Implementation is delivered in phases, beginning with a mandatory Discovery engagement that confirms scope and complexity before Platform Build commitment.; Discovery Deliverables; • Data landscape assessment and source system inventory; • Source system evaluation: complexity, data quality, API availability; • Solution architecture design for your environment; • Integration approach for each source system; • MVP scope confirmation with domain prioritisation; • Detailed implementation plan with milestones; • Risk register and mitigation strategies; MVP scope and investment are quoted following Discovery based on the published day rates. Discovery determines the number of domains, source system complexity, data quality challenges, and client readiness factors that drive the implementation effort.; All MVP engagements include: Core platform deployment, medallion architecture, semantic layer with template regulatory views, sample Power BI dashboards, testing, UAT support, knowledge transfer, and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Core Layer: All intellectual property in the FoundationLink™ accelerator remains the exclusive property of LASHAN Digital Ltd.; Custom Layer: All client-specific customisations developed in the Custom layer are owned by the client.; Derived Insights: All data, reports, dashboards, and insights generated using the platform are owned by the client.; Upon Termination; • Client retains all data and Custom layer components; • Client may continue to use the version of FoundationLink™ deployed at the termination date; • No further updates, quarterly releases, or new features will be provided; • No support, defect fixes, or advisory services will be provided; • LASHAN provides reasonable transition assistance at standard day rates if requested
• End-of-contract process: Minimum initial term for FoundationLink is 12 months for IP Licence and Managed Services. Annual renewal thereafter unless 90 days' written notice is provided prior to renewal date.; Upon Termination; • Client retains all data and Custom layer components; • Client may continue to use the version of FoundationLink™ deployed at the termination date; • No further updates, quarterly releases, or new features will be provided; • No support, defect fixes, or advisory services will be provided; • LASHAN provides reasonable transition assistance at standard day rates if requested
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Browser based interface with API support.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None to date
• API: Yes
• What users can and can't do using the API: Setup & Configuration:; • Provision data pipelines and orchestration jobs via Databricks REST API or Fabric APIs; • Configure ingestion schedules and dependencies through native platform job APIs; • Manage user access and permissions via cloud identity APIs (Azure AD, AWS IAM, GCP IAM); • Deploy Custom layer code through Git integration and CI/CD pipelines; • Configure data quality rules and alerting thresholds programmatically; Ongoing Operations:; • Trigger pipeline runs and monitor execution via platform APIs; • Query Gold layer tables through SQL endpoints, JDBC/ODBC connections, or REST APIs; • Modify Custom layer transformation logic using SQL or Spark APIs; • Add new data sources using platform-native connectors and APIs; • Export data programmatically to downstream applications and reporting tools; ; Limitations; • No LASHAN-hosted API: All interactions via customer's cloud platform; LASHAN provides no managed API endpoints; • Core layer read-only: Customers cannot modify Core components via API; changes require LASHAN engagement under Managed Services; • Platform constraints: API capabilities determined by Databricks or Fabric feature availability and licensing tier; • Customer-managed security: Authentication, credential rotation, and API access controls are customer responsibility; • Rate limits: Subject to cloud provider throttling; no LASHAN-imposed limits
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What Can Be Customised; • Custom Layer: Customer-specific data models, transformations, business logic, and calculated metrics built on top of Core components; • Ingestion Pipelines: Additional source system connectors, extraction schedules, and data validation rules; • Gold Layer Views: Custom reporting views, KPIs, and aggregations tailored to organisational requirements; • Dashboards: Power BI reports and visualisations adapted to specific roles and business needs; • Access Controls: Role-based permissions, row-level security, and data masking rules; • Alerting: Custom data quality thresholds, pipeline failure notifications, and operational alerts; How Users Customise; • SQL and Spark for Custom layer transformations; • Platform-native tools (Databricks notebooks, Fabric dataflows); • Git-based version control and CI/CD deployment; • Power BI for dashboard customisation; • Configuration files for ingestion schedules and parameters; Who Can Customise; • Customer teams: Full access to Custom layer; requires SQL/Spark skills for data engineering changes; • LASHAN: Core layer modifications and complex Custom layer development under Managed Services or project engagement; • Third parties: Can work on Custom layer with appropriate platform access granted by customer; Core layer components remain LASHAN-maintained and cannot be directly modified by customers.

Scaling

• Independence of resources: FoundationLink is deployed directly into Buyer's existing Cloud Infrastructure and is not provided as a hosted service so this question doesn't arise.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Deployed into client infrastucture so their existing controls will be applied.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users may export manually using export tools. API support is also available.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: No network connectivity is required between the buyer and the supplier as the solution is deployed directly into the buyer's existing cloud.
• Data protection within supplier network: Other
• Other protection within supplier network: Not applicable - the solution is deployed directly into the buyer's existing cloud.

Availability and resilience

• Guaranteed availability: We target >99% availability of the platform during normal business operations (9:00 - 17:00 Mon-Fri). Whilst we do not have formal SLAs with customers we are prepared to put these in place under Call Off Contracts so that any non-availability during core hours is recorded and reimbursed at the end of each contract year. Detailed mechanism to be specified in call off contract.
• Approach to resilience: FoundationLink is designed for resilience at both infrastructure and application layers. At the datacentre level, the platform is provided on Buyer's existing so will inherit availability characteristics adopted for other Buyer applications.; At the application layer, FoundationLink uses a stateless architecture with auto-scaling, load balancing, and no single point of failure. Circuit breaker patterns protect against cascading failures from external dependencies.
• Outage reporting: Where outages or service degradation happens, we raise email alerts to customers with follow up calls as necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC principles followed
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: In compliance with Software Security Code of Practice, Lashan Director Viswa Gogineni is the named Senior Responsible Owner (SRO) accountable for ensuring the principles of the Software Security Code of Practice are followed.
• Information security policies and processes: Cyber Essentials Plus is externally audited – demonstrates verified security controls; Meets government requirement for contracts handling personal data; Azure's ISO 27001 certification covers infrastructure layer; Documented policies show mature security governance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: FoundationLink is licensed and deployed into the customer's cloud environment. This creates a shared responsibility model for configuration and change management.; FoundationLink’s configuration and change management processes ensure all service components are version‑controlled, tracked, and auditable throughout their lifecycle. Core layer code is maintained in a protected repository with semantic versioning, documented release notes, and deployment logs that record every change and customer‑specific deployment version. Changes undergo controlled release procedures, including customer notification, testing, approval, deployment, and validation. Security impact is managed through structured release types—quarterly updates, security patches, and hotfixes—ensuring vulnerabilities and critical issues are assessed and remediated promptly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: FoundationLink deploys into customer-owned cloud infrastructure, vulnerability management responsibilities are shared.; Our vulnerability management process combines secure development, continuous scanning, and clear remediation timelines. We assess threats through dependency scanning, static code analysis, secret detection, and manual security reviews, performed on‑commit or per release. Critical, high, medium, and low vulnerabilities are patched within 72 hours, 14 days, 60 days, and the next quarterly release respectively, with appropriate customer notifications. Threat intelligence is gathered from vulnerability databases, security bulletins, ecosystem notifications, data platform vendors, and cloud provider alerts to ensure rapid awareness of emerging risks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring follows a shared‑responsibility model, with logging and monitoring operating within the customer’s cloud environment. We identify potential compromises through platform logging, including error logs, audit logs, and security‑related monitoring guidance, such as tracking authentication events, privilege changes, and infrastructure security events. When a potential compromise is found, LASHAN supports investigation of platform‑related incidents and provides expertise during security events, with customer approval for log access. Response speed depends on the customer’s Managed Services tier, ranging from quarterly to weekly proactive reviews.
• Incident management type: Supplier-defined controls
• Incident management approach: Presently there is no ticketing system in place but one will be implemented in advance of the Framework Commencement date. Presently support is via email. ; SLA target: ; • next business day for responses to non-urgent queries, ; • 8 hours for high priority (P1) issues.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 9%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 99d20cb5-ac4e-4731-853c-29fd3d368234
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 731c307b-0503-4076-b116-5bd9e98ddfea
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@lashandigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.