GULP DIGITAL LTD
Cloud Customer Relationship Management (CRM) Implementation and Service Support
This service supports the implementation, configuration and ongoing support of cloud-based CRM platforms for public sector organisations. It helps teams design, build, integrate and maintain CRM solutions that improve data quality, support service delivery, and enable effective engagement with residents, users and stakeholders.
Features
- CRM requirements definition and solution design
- Cloud CRM implementation and configuration
- Data migration and system integration support
- Custom workflows, automation and reporting
- User roles, permissions and access management
- Ongoing CRM support and incident resolution
- Platform optimisation and continuous improvement
- CRM solutions aligned to public sector service delivery
Benefits
- Improves visibility of customer interactions and service demand
- Reduces manual effort through automation of routine processes
- Enables consistent, accurate customer data across services
- Supports better decision-making through reliable reporting and insights
- Improves staff efficiency and day-to-day service delivery
- Reduces operational risk through controlled access and governance
- Enables scalable CRM solutions as organisational needs evolve
- Improves adoption through effective user enablement and support
Business architect
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Data architect
| £750.00 |
|
| £850.00 |
|
| £950.00 |
|
Solution architect
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
Chief technology officer
| £1,150.00 |
|
Data analyst
| £500.00 |
|
| £650.00 |
|
| £800.00 |
|
| £900.00 |
|
Data engineer
| £750.00 |
|
| £900.00 |
|
| £1,000.00 |
|
| £1,050.00 |
|
Infrastructure engineer
| £550.00 |
|
| £700.00 |
|
| £850.00 |
|
| £925.00 |
|
| £975.00 |
|
Delivery manager
| £650.00 |
|
| £800.00 |
|
| £900.00 |
|
| £950.00 |
|
Product manager
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
Programme delivery manager
| £950.00 |
|
Quality assurance testing (QAT) analyst
| £500.00 |
|
| £650.00 |
|
| £800.00 |
|
| £900.00 |
|
Frontend developer
| £350.00 |
|
| £500.00 |
|
| £650.00 |
|
| £800.00 |
|
| £900.00 |
|
| £950.00 |
|
Software developer
| £350.00 |
|
| £500.00 |
|
| £650.00 |
|
| £800.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £1,000.00 |
|
Content designer
| £500.00 |
|
| £600.00 |
|
| £700.00 |
|
| £800.00 |
|
| £850.00 |
|
| £900.00 |
|
Interaction designer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
Service designer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
User researcher
| £500.00 |
|
| £600.00 |
|
| £700.00 |
|
| £800.00 |
|
| £850.00 |
|
| £900.00 |
|
Standards and certifications
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ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
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Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Activities to cascade good practice on fair working conditions throughout the supply chain
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
Service documents
Request an accessible format
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email the supplier at
info@gulpdigital.com.
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