TUSSELL LIMITED

Tussell Platform

Tussell provides a database of UK government tenders, awards, frameworks and spending. This enables organisations to see their procurement history in one place, benchmark spending with other departments, find joint procurement opportunities, identify exposure to weak credit, manage their procurement pipeline, and monitor compliance with transparency regulations and social inclusion.

Features

• Database of government tenders, awards & pipeline
• Database of public sector key decision-makers
• Database of government spend data
• Database of government frameworks and call-offs/direct awards
• Database profiles for active government suppliers and buyers
• Alerts for market activity
• Custom reports on benchmarking, supplier risk, market activity
• Advanced keyword and parameterised search
• Unlimited data download
• Shortlist notices and share with team members

Benefits

• Benchmark spend & purchasing trends
• Analyse your procurement pipeline
• Monitor supplier exposure and risk to government
• Monitor transparency & compliance
• Find opportunities for joint commissioning
• Find the best price for goods/products/services
• Keep up to date with market movements
• Find frameworks & DPS to purchase through
• Monitor historical market trends
• Validate suppliers

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hollie.hodgson@tussell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

361420203931799

Contact

Hollie Hodgson
020 8126 1887
hollie.hodgson@tussell.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Requires internet access and modern standards-compliant web browser.; ; As we only work with publicly available data, we may also be constrained by the fact that the data has not been published correctly or is not yet available. As such, this may require us to conduct additional work, for example, sending out FOI requests. We may also need to undertake extra work to improve data quality if a customer's own published data is poor.
• System requirements:
  • Internet access
  • Modern standards compliant web browser

User support

• Email or online ticketing support: Yes
• Support response times: Same working day response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We comply with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.; ; Screen reader support: the Messenger is accessible via screen readers.; ; Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast.; ; Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad. — Visual indicators of focus are present for sighted users.
• Web chat accessibility testing: We outsource our web chat services to Intercom.
• Onsite support: Yes
• Support levels: Tussell offers two tiers of customer support depending on whether you are a Tussell customer or Tussell Plus.; ; Tussell: New accounts are offered full end-user onboarding and ongoing support on-demand. Onboarding training sessions are delivered remotely as part of our onboarding process via Zoom, Webex, Skype or MS Teams by a Tussell technical account manager. Support is available to all users via our embedded online support system, email or phone. The help desk is staffed by Product Specialists between 9 am - 5:30 pm (UK time). We aim to respond to all help requests within 2 hours. All accounts will have company-level customised searches to help the users get started and have access to a host of resources available via our Help Centre. Accounts are also given access to a live password-protected page to track platform usage by their nominated user(s). Ongoing continuous training is restricted to Tussell Plus customers as standard.; ; Tussell Plus: Tussell’s extended support includes everything in the standard support package plus continuous refresher training for users, user-led support with saved searches (not just company level), supported downloads & analysis, customised usage reporting, research and development of custom reports, dashboards.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: All new Tussell accounts are designated an account manager who will provide 1-hour of initial product training. Tussell Plus customers have continuous training on-demand.; ; Training sessions are delivered by a Tussell account manager, remotely via Zoom, WebEx, Skype or MS Teams, or in person by arrangement,; ; Once the training is complete, customers can access their account manager via our embedded online support system, email or phone.; ; Additional Ongoing Support includes:; • Access to our client-only newsletter; • Live usage data via a password-protected webpage; • All users will receive custom support and regular content check-ins; • Help with building custom searches; • Access to step-by-step guides and training videos via our HelpCentre
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers whose contract has terminated can submit a written request for a copy of any personal data and saved search filters entered by their authorised users.
• End-of-contract process: Customers are required to give written notice to terminate their contract with Tussell. The contract will terminate at the end of the month in which notice is given and the fee for that whole month that shall remain due and payable. During the notice period, customers can make a written request for a copy of any personal data and saved search filters entered by their authorised users. All customer account data will be permanently deleted immediately after the termination date.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Tussell works on tablet-sized devices and phone screens, but the size of the charts, digest emails and notice pages won't display as effectively as on a laptop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Tussell's service interface is a web-hosted application, that is self-service. The application enables users to view, query and export Tussell's data. The interface include data, filters, personalisation and analytics such as graphs and trend-over-time views.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can navigate visually throughout the platform
• Accessibility testing: We outsource our web chat services to Intercom.
• API: Yes
• What users can and can't do using the API: Tussell's API offers premium customers direct access to clean, comprehensive public procurement data. This API grants authenticated access to a curated AWS S3 Simple Storage Service, which is updated daily with the latest procurement information, including market opportunities, contract awards, framework data, call-off data, spend data, early opportunities data, buyer data and supplier data. Customers will now be able to seamlessly integrate Tussell's valuable insights directly into their own data systems, enabling more efficient data analysis and decision-making processes.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can: Create and save customised reports. Create daily and weekly email alerts. Customise their Tussell home page. Save and share notices with team members. Save buyer and supplier lists. Integrate their Tussell feed with Salesforce CRM.; ; Tussell professional services can: Create custom searches. Create custom reports and live customised Dashboards. Custom data extracts in any format required by the customer.

Scaling

• Independence of resources: We employ elastic scaling, advanced caching and background processing of lengthy requests to ensure sufficient resources are available at any given time.

Analytics

• Service usage metrics: Yes
• Metrics types: Tussell can measure users' usage in the following ways:; - when they login; - run a search; - click a notice; - use a feature e.g. ranking, shortcut; - create saved searches; ; Customer usage dashboards show:; - Total usage vs last 30 days, e.g. up 10%; - Total usage over the last 6 months; - Number of active users over the last 12 months; - Usage by top 12 users vs the previous month; - What insights were the team looking for? i.e. sector vs opportunities vs buyer insights vs supplier insights; - What new features were the team using?
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can download data directly from the Tussell web application.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Users can request notices to be added to the platform

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tussell will use commercially reasonable efforts to deliver 99% availability in a 30-day period (excluding planned downtime). If service availability drops below 96% in a 30-day period customers will be refunded one month of access.
• Approach to resilience: Information is available upon request.
• Outage reporting: Email alerts sent to authorised users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to specific personnel. Tussell support personnel only have access to customer accounts if the customer gives them permission to do so.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Our information security policy covers the following: Access controls; Security software; Employees joining and leaving; Staff responsibilities; Password guidelines; Backup, disaster recovery and business continuity.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use Git flow version control with code reviews from feature branches to staging and then from staging to production. We asses potential security impacts during feature branch integration code reviews, regression and UAT testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We leverage our cloud platform service provider's vulnerability management process which is designed to remediate risks without customer interaction or impact. Cloud platform service provider is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for resolution.; Protective monitoring type
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tussell engineers identify potential compromises by monitoring various tools and log feeds to detect anomalous behaviour. We also receive alerts from our cloud platform service provider based on authentication events, sudo requests, data traffic patterns, and other data sources. Our engineering team assess every potential compromise within 4 hours of notification.
• Incident management type: Supplier-defined controls
• Incident management approach: Our information security policy contains details of internal primary contact; initial response; recovery action steps and sources of support and advice for common events such as system failure or data loss.; Users can report incidents at any time via an embedded online contact form, email or phone.; ; Where there is a risk to the rights and freedoms of individuals Tussell will notify customers and data controllers within 72 hours.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: - Access to the Tussell database; - Trial users cannot view more than 1 page of results or export data; - Trial users can access Tussell for 7 days; ; Trial access is not guaranteed and is subject to approval.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ff7a786c-7f24-4605-9a0a-311b99eb0f1f
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hollie.hodgson@tussell.com. Tell them what format you need. It will help if you say what assistive technology you use.