DSI COMPLIANCE LIMITED

DS-Keywords

DS-Keywords is an industry leading secure AI platform for the rapid identification of key words and phrases hidden within Audio, Video and Text digital files.

Supporting investigation services, DS-Keywords handles huge volumes of data created in the digital world.

DS Keywords provides APIs into many market leading investigation solutions.

Features

• DS Keywords, a secure cloud AI based solution
• Finds Keywords and phrases in audio, video, text and images
• Works with any language, slang or patois
• Offers APIs to many other applications
• identifies and removes background noise
• Evidence and secure management of data
• identifies multiple speakers
• Hosts with UK based platforms and available for individual locations

Benefits

• Scalable to search petabytes of data
• Faster than human activity
• Real time Capability
• Inexpensive
• Allocate teams of personnel for specific tasks
• Data is owned by the customer
• Reduces staff stress
• Wholly customisable
• Full training and support included

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bradley.geppert@ds-compliance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

372787190902777

Contact

Bradley Geppert
07989402074
bradley.geppert@ds-compliance.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: I2, IBM and AWS Services
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • A modern web browser
  • An internet connection capable of accessing HTTPS

User support

• Email or online ticketing support: Yes
• Support response times: We provide support via email and ticketing, with telephone support available depending on the customer’s subscription level.; ; Standard Support; ● Availability: Monday–Friday; ; ● Response Time: Within 4 hours; ; ● Weekends: No scheduled support. Tickets submitted over the weekend are processed on a first-come, first-served basis on the next working day.; ; ● Customers can upgrade to higher support tiers if the service is mission-critical.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Level 1 – Email Ticketing Support (Mon–Fri); Price: £Included in any package; ; ● Email-based support; ; ● Tickets handled within standard SLA; ; Support Level 2 – Telephone & Email Support (Mon–Fri); Price from £2500; ; ● Telephone and email support; ; ● Faster triage and escalation; ; Support Level 3 – 7-Day Telephone & Email Support with Dedicated Technical Contact; ; Price from £5,000 per month depending on customer requirements; ; ● Full telephone and email support 7 days a week; ; ● Dedicated technical support contact; ; ● Priority escalation
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: API documentation; Online demonstrations, videos and training within the platform; User Guide available
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is owned and stored by the customer and a request is made for final resolution
• End-of-contract process: The service is terminated and any data then held is permanently expunged
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Online via the platform, website or email request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Yes. The service exposes a fully documented REST API secured using JSON Web Token (JWT) authentication.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessible to all with access to the internet. Willing to adapt to other specific needs within reason
• Accessibility testing: Currently under scrutiny with relevant technology partners
• API: Yes
• What users can and can't do using the API: Yes.; The service is powered by a REST API using JWT authentication. All user actions available in the web interface can also be performed programmatically via the API once a valid token is issued.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All language and nomenclature may be changed and available in most common languages.; ; Adaptable for different investigations including keywords and phrases

Scaling

• Independence of resources: We operate a serverless containerised environment, allowing us to scale instantly. For mission-critical infrastructure, we can also offer standalone servers.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers may see current usage in minutes and pages at any time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via Request
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Video, Audio and Images and Document formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.5% service availability measured on a monthly basis, excluding scheduled maintenance windows that are communicated in advance.; ; Availability is calculated as the percentage of total minutes in a calendar month during which the service is operational and accessible to users.; ; If availability falls below the 99.5% commitment in a given month, affected customers are eligible for prorated service credits based on the duration and severity of the outage. Credits are applied to future invoices and are calculated proportionally to the amount of downtime experienced beyond the guaranteed threshold.; ; Refunds or service credits are issued upon request and are the customer’s sole and exclusive remedy for failure to meet the availability SLA.
• Approach to resilience: Our service is fully containerised and built for the cloud. We can scale to thousands of instances to accommodate
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Our services utilise a JSON Web token that requires retrieval from a username and password. These are all controlled interally.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Structured, risk-based approach to security governance that aligns security strategy with objectives. Security is defined at leadership level, with clear accountability for information security policies, risk management, and compliance.; ; Our framework includes documented security policies and standards covering areas such as access control, data protection, incident response, and vendor management. These policies are reviewed and updated regularly to reflect changes in technology, regulatory requirements, and threats.; ; We perform risk assessments to identify and mitigate security risks, and we track remediation efforts to completion. Security considerations are embedded into operational and development processes, ensuring security is addressed throughout the system lifecycle.
• Information security policies and processes: We maintain a documented set of information security policies and operational processes designed to protect the confidentiality, integrity, and availability of our systems and data. These policies are aligned with industry best practices and are reviewed and updated periodically.; ; Employees receive regular security awareness training, and adherence to these policies is monitored through internal reviews and technical controls. Findings and improvement actions are tracked to resolution to ensure continuous improvement of our security posture.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use documented configuration and change management processes to track and control service components throughout their lifecycle. System components are inventoried and version-controlled from deployment through decommissioning. Changes are proposed, reviewed, tested, and approved before release, with rollback procedures defined for production updates. Security impact is assessed as part of each change, including evaluation of access controls, data exposure, and dependency risks. Higher-risk changes receive additional review and testing. All changes are logged, monitored post-deployment, and periodically reviewed to ensure stability, security, and compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a risk-based vulnerability management process to identify, assess, and remediate security weaknesses. Potential threats are assessed through regular vulnerability scanning, dependency monitoring, and review of system configurations. We prioritize remediation based on severity, exploitability, and business impact. Security patches are deployed promptly following testing, with critical vulnerabilities addressed on an expedited basis. We monitor multiple trusted sources for threat intelligence, including vendor security advisories, CVE/NVD feeds, cloud provider notifications, and reputable security research publications. Findings and remediation actions are tracked to closure to ensure timely resolution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring to detect potential security compromises across our environment. System logs, access events, and application activity are centrally collected and monitored for suspicious behavior, anomalies, and policy violations. Alerts are generated for indicators of compromise such as unauthorized access attempts or unusual system activity. When a potential compromise is identified, our incident response process is immediately initiated to investigate, contain, and remediate the issue. Incidents are prioritized by severity, with critical alerts responded to promptly and investigated on an expedited basis to minimize impact.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain a documented incident management process with predefined procedures for common security and operational events. Incidents can be reported by users through designated support channels, including email and our support system, and are logged and tracked through resolution. Each incident is triaged based on severity and impact, with escalation paths clearly defined. Following resolution, we conduct a review to identify root causes and improvement actions. Incident reports are provided to affected customers as appropriate, including a summary of impact, remediation steps, and preventive measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full free trial - dependent on industry

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3c8c0e0a-068b-470e-a9a1-fa3d9992f259
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bradley.geppert@ds-compliance.com. Tell them what format you need. It will help if you say what assistive technology you use.