ECCO SOLUTIONS LTD

Software as a Service

Our specialist SaaS provides integrated case management, risk assessment, and housing support for vulnerable people. We offer secure, cloud-based tools designed to reduce administrative overhead, ensuring public sector teams can prioritise service delivery. Our platform is purpose-built to improve outcomes through streamlined workflows and robust data management.

Features

• Real time reporting including client outcomes
• Support planning and risk management
• Different service pathway designs
• Service charge payments module
• State of the art audit logs
• Incident reporting and safeguarding pathways
• Visit scheduling for sheltered accommodation
• Health and safety buildings management
• Group support recording
• Ongoing support for customisation for the duration of the agreement

Benefits

• Customisation and integration
• Online client file library
• Everything in One Place
• Intuitive design works on any device
• Minimal training needed
• Stay compliant and in control
• No hidden fees, one simple price
• Less admin & more time for clients

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@eccosolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

374191074621724

Contact

Colin Hamer
07501 387 242
info@eccosolutions.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Fixed Record Database Management Systems

  Database administration and development

  • Database Administration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Our Zendesk support system is a manned email, closely monitored from Monday to Friday, 9 am to 5 pm (excluding bank holidays). We reply promptly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes
• Support levels: We offer a comprehensive support package tailored for the 24/7 demands of the care sector:; - 24/7 Technical Support: Round-the-clock access to our UK helpdesk via telephone and email for mission-critical issues and general enquiries.; - Knowledge Base: All users have unlimited access to a comprehensive online manual featuring searchable guides and best-practice workflows.; - Flexible Training: We can provide both online and in-person training sessions to ensure staff are confident and competent in using the system.; ; To ensure predictable budgeting for public sector buyers, all support, training, and documentation access are included in the licence fee. There are no additional costs for support.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We ensure a smooth transition through a structured onboarding process tailored to your team’s needs. We offer flexible training sessions, delivered either in-person or online, to build staff confidence and competence.; ; To support long-term adoption, users have 24/7 access to the comprehensive ECCO manual, a searchable online resource covering all platform features and workflows. This blended approach of expert-led instruction and on-demand documentation ensures that your organisation can begin delivering value and improving client outcomes from day one.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Upon termination of a contract, ECCO ensures that Customers, as the Data Controllers, retain full access to their information. The ECCO reporting engine allows users to independently generate and export comprehensive reports in various electronic formats.; ; If required, ECCO can facilitate a full electronic export of the Customer’s Client data to a data centre of their choice to support a transition to an alternative provider.
• End-of-contract process: Upon contract termination, ECCO ensures that Customers, as Data Controllers, maintain access to their information. The ECCO reporting engine enables users to independently generate and export comprehensive data reports in various electronic formats.; ; Should a transition to an alternative provider be required, ECCO can facilitate a full electronic export of Client data to a data centre of the Customer’s choice. Furthermore, while ECCO stores no Client data on its own infrastructure, it will securely delete any staff contact details held for support purposes upon request.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service is fully device-agnostic, ensuring all functionalities available on the desktop version are present on mobile. The platform utilises responsive design, meaning the layout automatically adapts to provide an optimised user experience regardless of screen size. This allows field-based staff to access full case records, risk assessments, and housing support tools seamlessly on the move.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our service interface uses a clean, intuitive layout designed for efficiency. A persistent left-hand navigation menu provides rapid access to core modules, while the main workspace features dedicated task panels for streamlined data entry and case management. ; This responsive, organised structure minimises clicks, ensuring staff can easily manage complex records on any device.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We are aware of users with disabilities using the site. We have adapted our screens for people with dyslexia - tinted background; willing to adapt as required
• API: Yes
• What users can and can't do using the API: ECCO’s front-end code uses APIs to access the server, and the same APIs can be made available to customers.; The ECCO API provides full access to the same robust functionality as our front-end interface. Customers can integrate with third-party systems to automate data transfer.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our platform is highly flexible and can be tailored to meet specific organisational workflows. Customers can customise a wide range of elements, including:; ; Assessment Tools: Bespoke questionnaires, forms, and client documents.; ; Risk Management: Definable risk levels, automated risk flags, and mitigation triggers.; ; Outcome Tracking: Customised reporting metrics and key performance indicators.; ; While users can manage day-to-day settings, most core customisations are implemented by our expert team during onboarding or as a managed service. This ensures all configurations are optimised, secure, and aligned with sector best practices.

Scaling

• Independence of resources: ECCO prevents performance degradation from shared demand by deploying in a single-tenancy environment. Each customer benefits from separate application and database instances, ensuring that one organisation's activity cannot exhaust resources required by another.; ; Infrastructure integrity is further maintained through Microsoft Azure security groups and proactive monitoring via New Relic and Site24x7. These tools track request performance and service availability, allowing for rapid response to potential latency. This architectural isolation, combined with a licensing model that supports unlimited concurrent users, ensures consistent performance regardless of broader system load.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive service transparency through:; ; Full Audit Trails: Detailed logs of user activity and data changes, accessible via granular permissions.; Usage Analytics: Reports on engagement and workflow completion to help managers evaluate service impact and staff efficiency.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data independently using the built-in ECCO reporting engine. This tool enables the generation of comprehensive export reports in various electronic formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ECCO guarantees a minimum 95% service availability as a contractual baseline. However, practical performance has consistently achieved 99.99% availability over the last two years.; ; While the provided documentation does not specify a monetary refund mechanism, it confirms that service levels are strictly governed by the Customer’s licence with ECCO. We ensure transparency by maintaining an active Uptime Record for user verification. Our infrastructure utilises Microsoft Azure with data replication to provide redundancy and minimise downtime during maintenance or hardware upgrades.
• Approach to resilience: Available on request
• Outage reporting: Monitoring and Alerts: We employ New Relic and Site24x7 to monitor service availability and request performance. Automated alerts are instantly triggered via Slack to notify key team members on both desktop and mobile devices.; ; Public Dashboard: Users can verify the system's status through the ECCO Uptime Record, which provides transparency regarding service availability.; ; Support Channels: Incidents are formally tracked, and users can report concerns via our support line

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: ECCO ensures secure access via strict protocols and customer-led controls. Customers manage access using unique IDs, 2-Factor Authentication, and configurable password rules. ECCO staff only access client data for troubleshooting with explicit customer permission; such personnel are DBS-checked and bound by confidentiality clauses.; ; Management interfaces are protected by Microsoft Azure security groups within a single-tenancy environment. Technical support channels utilise encrypted SSH pass-keys with IP whitelisting, ensuring no sensitive information traverses unsecured networks. This layered approach guarantees that access remains restricted to authorised individuals only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: ECCO adheres to strict information security policies, including a documented Data Protection Policy and Information Security Policy mandated for all staff. We are certified under the Government’s Cyber Essentials Plus scheme.; ; Our reporting structure ensures accountability; security issues are escalated to ECCO technical directors, who also perform regular architecture log reviews. Policy compliance is maintained through rigorous staff training and safer recruitment processes. Furthermore, technical directors must personally review and agree to any production server changes, ensuring established good practices are consistently followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ECCO tracks service components throughout their lifecycle by following a strict configuration procedure, aligning with the Government’s Cyber Essentials Scheme. Access to production servers is strictly controlled, and any proposed changes must be reviewed and agreed upon by ECCO technical directors.; ; To mitigate security impacts, updates are deployed within a single-tenancy environment, where separate application and database instances are protected by Azure security groups. Furthermore, our technology stack utilises the Spring Security framework to automatically handle OWASP concerns, ensuring that all architectural changes maintain robust protection against vulnerabilities.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ECCO manages vulnerabilities by following the Government’s Cyber Essentials Plus standards, ensuring regular external auditing of our systems. Potential threats are identified through continuous monitoring through CI integrations, penetration testing and live monitoring, alongside subscriptions to CVE announcements and a community of consultants of the relevant technology stack. We rely on Microsoft Azure for infrastructure security and firewall management. Patches are deployed rapidly; necessary Linux kernel live patches are applied with zero downtime. General software updates are performed outside business hours, typically taking less than a minute to complete.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular log reviews on the architecture occur to verify the logging is still in place and working. Issues are escalated to an ECCO technical director. ECCO fault logging retains a separate view of server activity at a detailed internal level.; Regular log reviews of audited information within ECCO is the responsibility of the customer.
• Incident management type: Supplier-defined controls
• Incident management approach: ECCO employs a structured incident management process designed to maintain service continuity. We utilise pre-defined protocols for common events (such as server latency or connectivity drops) to ensure rapid, consistent responses.; ; Users report incidents directly via our dedicated telephone support line. All reports are logged, categorised by severity, and tracked through to resolution. Following any significant incident, we provide detailed reports to affected users, outlining the root cause, remedial actions taken, and preventative measures implemented. This transparent approach ensures compliance with sector governance and provides a clear auditable history
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: In certain instances, ECCO provides "playground sessions." These allow key personnel to explore a demo system firsthand, supported by a staff member who offers guidance and answers questions in real time.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ffabb532-60fe-41b9-881f-a7794cad2d56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 771120f0-8a2d-471f-a275-b12d02a25cb3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@eccosolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.