DESK TOP PUBLISHING MICRO SYSTEMS LIMITED

ePRINTit Secure Cloud Print Service

ePRINTit is a secure, cloud-based mobile printing solution enabling users to print from any device to any networked printer or Kiosk. Utilising end-to-end encryption and unique release identifiers, it ensures data privacy. The platform simplifies public and corporate printing through geo-location, mobile apps, and robust manufacturer-agnostic integration.

Features

• Secure cloud-based print release via mobile, web, or desktop.
• Hardware-level Zero Trust security on HP MFDs.
• Universal printer compatibility through manufacturer-agnostic ePRINTit Kiosk mode.
• End-to-end AES-256 encryption for all data in transit.
• Geo-location services to find nearest public or private printers.
• Multi-factor authentication and unique PIN release for document security.
• Seamless integration with Google Drive, OneDrive, and Dropbox accounts.
• Real-time analytics and reporting for print usage and costs.
• Support for high-volume public printing in libraries and universities.
• Automated driver management eliminates local print server maintenance needs.

Benefits

• Reduces IT overhead by eliminating local print server infrastructure.
• Enhances data privacy with secure pull-printing and PIN release.
• Supports hybrid work with "print from anywhere" cloud capability.
• Future-proofs security with advanced Zero Trust architecture for HP.
• Maximizes fleet ROI by supporting all existing printer manufacturers.
• Streamlines user experience through intuitive mobile and web interfaces.
• Provides full visibility into organisational print spending and volume.
• Ensures compliance with government data protection and security standards.
• Scalable architecture grows effortlessly with organisational printing needs.
• Simplifies public access printing with flexible payment and guest options.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@dtpgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

374906732126088

Contact

Howard Hall
0113 276 0210
tenders@dtpgroup.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Output management

  • Print Management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: EPRINTit is a platform-independent solution. However, for organizations requiring hardware-validated Zero Trust security, the service integrates natively with HP MFD (FutureSmart) printers to leverage their on-device security chips. For all other hardware environments, ePRINTit provides a universal Kiosk mode which is manufacturer-agnostic, allowing secure cloud printing on any networked printer regardless of the brand.
• System requirements:
  • Internet-enabled device with stable Wi-Fi or mobile data connection.
  • IOS 14.0+, iPadOS 14.0+, or Android 4.4+ for mobile app.
  • Latest Google Chrome, Firefox, Safari, or Microsoft Edge web browsers.
  • HP MFD (FutureSmart) printers for hardware-validated Zero Trust security.
  • Any networked printer or Kiosk for universal cloud-print compatibility.
  • Outbound HTTPS traffic allowed via Port 443 for cloud connectivity.
  • Email-capable device for receiving unique print release identifiers.
  • Compatible Identity Provider e.g. Azure AD/Google for organisational user integration.

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide onboarding, deployment and ongoing Helpdesk / operational support services as per pricing document.; ; DTP acts as the primary point of contact for frontline support (Levels 1 and 2), while ePRINTit provides specialist back-end support (Levels 3, 4, and 5):; ; Level 1 - Initial call handling, troubleshooting for printers, compute devices, and local user access. (Note: User support is direct to ePRINTit for Mobile).; ; Level 2 - Advanced hardware support, onsite deployment management, and device-level configuration.; ; Level 3 - ePRINTit ISaaS platform issues and cloud portal configurations.; ; Level 4 - Complex technical integrations, API support, and database/security troubleshooting.; ; Level 5 - Core engineering, international service centre escalation, and code-level fixes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: DTP provides a comprehensive onboarding program designed to ensure rapid deployment and high user adoption. This is delivered through a combination of digital resources, remote sessions, and onsite support in partnership with ePRINTit.; ; • User Documentation & Self-Service: All users and administrators have 24/7 access to our extensive digital knowledge base at https://help-docs.eprintitsaas.com/escp/. This portal includes step-by-step guides for mobile app setup, web portal navigation, and administrative configuration. ; ; • Online Training: DTP and ePRINTit co-host interactive webinars and virtual training sessions tailored to the organisation's specific workflow. These sessions cover everything from basic printing to advanced security management for HP MFD Zero Trust environments. ; ; • Onsite Training: For larger deployments, DTP provides onsite training for "Super Users" and IT staff. This hands-on approach ensures that local teams are confident in managing both the ePRINTit software and the physical print hardware (Kiosks or HP printers).; ; • Onboarding Support: Every new client is assigned a technical lead to oversee the initial configuration of the Cloud Portal, Identity Provider integration (SSO), and the branding of the user interface.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Customer documentation is available via the web portal and mobile-app.
• End-of-contract data extraction: When a contract ends, ePRINTit SaaS provides a clear and controlled data transition through self-service tools and a formal offboarding process managed by ePRINTit and DTP.; ; 1. Self-Service Data Extraction:; Administrators and users can export data at any time via the secure Web Portal. Usage and transaction history, including print activity, job details, and financial records, can be downloaded in CSV or Excel formats. User data such as user lists, group associations, and profile metadata can also be exported to support migration.; ; 2. Final Offboarding Pack:; Upon service termination, ePRINTit supplies a final Offboarding Data Export. This archive includes historical print logs and configuration metadata, including custom settings, kiosk geolocation data, and organizational structures. All data is delivered in industry-standard, non-proprietary formats for easy import or archiving.; ; 3. Data Sovereignty and Security:; Data is provided in portable formats to prevent vendor lock-in and preserve customer ownership. After confirmation of receipt, ePRINTit securely purges all organization-specific data in compliance with GDPR and Right to Erasure requirements. For HP MFDs, hardware security certificates are revoked to prepare devices for future use.; ; Print files are transient and automatically deleted after printing or retention periods, so offboarding focuses on metadata and audit logs.
• End-of-contract process: The end of the contract is designed to be seamless, ensuring the client retains full data sovereignty without vendor lock-in.; ; • Data Extraction: Prior to the termination date, clients can use the secure Administrative Portal to perform a self-service download of all organizational data. This includes comprehensive print logs, transaction histories, and user metadata in standard .CSV or .XLS formats.; ; • Final Handover: Upon request, ePRINTit and DTP will provide a final archival export of all system activity records to ensure a complete audit trail for the client’s records.; ; • Data Deletion: Once the client confirms successful data retrieval, ePRINTit initiates a secure "Right to Erasure" protocol. All customer-specific data, credentials, and configurations are permanently purged from the global SaaS environment.; ; • Hardware Reset: For HP MFD print devices, hardware security certificates are revoked, returning the devices to a clean state ready for new configurations.; ; All of the above is included within the price of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is optimized for smaller screens, focusing on quick file uploading from phone storage or cloud accounts.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The ePRINTit SaaS interface provides a multi-channel experience via mobile apps (iOS/Android), web portals, and desktop drivers. For HP MFD print devices, users access a specialized OXP-embedded interface that facilitates hardware-validated Zero Trust secure release. For all other manufacturers, the universal Kiosk mode provides a consistent touchscreen interface for secure PIN or QR code release. Administrators utilise a centralized Cloud Dashboard for real-time analytics, user management, and geo-location configuration. Every interface is protected by end-to-end encryption, ensuring a seamless, secure, and vendor-agnostic user journey from submission to physical print.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our interface testing follows a tiered methodology to ensure 100% inclusivity across software and hardware. In January 2026, we completed a full VPAT (Accessibility Conformance Report) verifying compliance with WCAG 2.2 AA standards. ; ; 1. HP Gemstone2: Testing was conducted specifically on HP Gemstone2 panels to validate the latest assistive features, including native screen readers, high-contrast UI modes, and tactile buttons. We verified that the ePRINTit embedded application remains fully navigable via auditory printer status alerts and tactile functionality for users with visual or motor impairments.; ; 2. Windows Kiosk Mode Testing: For universal deployments, our Kiosk mode is tested against Microsoft Windows Accessibility tools. This includes rigorous validation for:; - Windows Narrator (Screen Reading); - Windows Magnifier (Screen Zoom); - On-Screen Keyboard and Sticky Keys (Motor Impairment Support); ; 3. User Simulation & Manual Audits: Beyond automated scanning, we perform manual "User Way" simulations. This testing ensures our text-to-voice commands and 125+ language translations function seamlessly in real-world environments. Testing includes navigating the end-to-end "Submit to Print" journey using only assistive input devices to ensure no user is excluded from the secure release process.
• API: Yes
• What users can and can't do using the API: The ePRINTit SaaS API is a robust, RESTful interface designed for seamless integration into enterprise workflows, third-party applications, and custom portals. It allows developers to programmatically manage the end-to-end printing lifecycle.; Users set up the service by generating a unique API Login ID and Transaction Key through the centralized ePRINTit Administrator Dashboard. These credentials authenticate all requests via secure HTTPS.; ; • Initial Setup: Administrators can use the API to bulk-provision users, register new print locations, and configure payment gateways (e.g., Stripe, Authorize.Net).; ; • Making Changes: The API supports full CRUD (Create, Read, Update, Delete) operations. Organizations can dynamically update user permissions, adjust print job costing, or modify geo-location metadata for kiosks in real-time.; ; Limitations: ; ; While highly flexible, certain constraints apply to maintain system integrity:; ; • Throttling: To ensure 99.9% availability, rate limits (calls-per-minute) are enforced based on the service tier.; ; • Hardware-Level Security: While the API manages job submission and metadata, hardware-validated Zero Trust features remain exclusive to HP MFD print devices via native firmware integration.; ; • Data Scoping: API access is scoped by organization; cross-tenant data retrieval is strictly prohibited for security.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The ePRINTit SaaS platform provides extensive configuration via an Administrative Web Portal, enabling organisations to align the service with corporate identity and functional needs.; ; • Visual Branding: Admins can customise the user interface with logos across mobile apps, web portals, and kiosk screens.; ; • User Communication: All customer-facing text fields and instructional prompts are editable, enabling tailored messaging and clear guidance.; ; • Language Support: Real-time translation is available in 125 languages, supporting diverse user groups.; ; • Authentication & Payments: Organisations can integrate multiple Identity Providers (SSO) and payment gateways, including Stripe, PayPal, and Authorize.Net.; ; • Admin Management: Designated administrators manage all settings through the portal, supported by 24/7 ePRINTit assistance.; ; To ensure security, scalability, and automated updates, ePRINTit operates as a global multi-tenant SaaS solution, subject to the following constraints:; ; • No Onsite Installations: The service is fully cloud-hosted, prohibiting onsite or local server deployments to maintain real-time security and Zero Trust updates.; ; • Software Uniformity: The front end is customisable, while core architecture remains standardised for reliability.; ; • Hardware Dependencies: Hardware-based Zero Trust validation is limited to HP MFD (FutureSmart) printers, while secure cloud printing is available on all other devices via Kiosk Mode.

Scaling

• Independence of resources: EPRINTit SaaS guarantees resource independence using a 100% AWS microservices architecture. By leveraging AWS Fargate and Auto Scaling, each service (e.g. authentication, conversion) scales independently based on real-time demand. ; ; This prevents "noisy neighbour" issues; if one tenant experiences high volume, AWS automatically provisions isolated containers to handle the load without affecting others.; ; Strict API throttling and multi-tenant logical isolation ensure equitable resource distribution. Combined with AWS Elastic Load Balancing across multiple Availability Zones, we provide a consistent, high-performance experience, ensuring no single user’s demand impacts the global service's speed or reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: EPRINTit provides comprehensive real-time analytics through a secure Administrative Dashboard. Key metrics include:; ; • Volume Tracking: Page counts, color vs. mono ratios, and duplex usage.; ; • User Activity: Top users, department-level breakdowns, and authentication methods.; ; • Fleet Performance: Individual printer/kiosk status, uptime, and job success rates.; ; • Financial Data: Transaction history, payment gateway performance, and cost-savings reports.; ; • Environmental Impact: Paper and CO2 savings metrics based on prevented/abandoned prints.; ; Admins can generate Executive, Printer, and Transaction reports on-demand or schedule them for automatic delivery in PDF, XLS, or CSV formats.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: EPRINTit

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly through the secure ePRINTit SaaS portal via a self-service interface. By navigating to the "Usage" or "Reports" sections, authorized administrators can filter activity logs, transaction histories, and user metadata based on specific date ranges or locations.; ; Data is available for immediate download in industry-standard .CSV and .XLS (Excel) formats, ensuring portability and compatibility with external auditing or reporting tools. This process requires no vendor intervention, allowing organisations to maintain full control over their data for internal analysis, compliance, or final archival at the end of a contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .xls
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF: Ideal for static/non-editable archival records and high-quality printed reports.
  • XLS/XLSX: Preferred for advanced data manipulation, filtering, and spreadsheet analysis.
  • HTML: Available for quick viewing and web-based reporting within browser.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: EPRINTit SaaS guarantees high availability by leveraging AWS Global Infrastructure across multiple Availability Zones. Our platform targets a 99.9% uptime, ensuring reliable access to secure printing. While our baseline availability is robust, we can also offer tiered SLAs tailored to specific customer requirements, defined within individual service agreements.; Our 100% microservices architecture allows for proactive failover and redundant data paths, minimizing service disruptions. Uptime is continuously monitored 24/7/365, with real-time status updates available to administrators. This AWS-backed resilience ensures that critical public sector printing remains functional even during localised infrastructure maintenance or incidents.; ; ePRINTit SaaS offers service credits as the primary remedy for any failure to meet our 99.9% uptime commitment. If monthly uptime falls below this threshold, credits are calculated as a percentage of the affected month’s subscription fee (e.g., 10% credit for <99.9% uptime, scaling with downtime severity).; ; Credits are not automatic; the buyer must request them via DTP within 30 days of the service breach. Once verified, credits are applied to the next billing cycle. This ensures accountability while maintaining the financial predictability of the annual contract.
• Approach to resilience: By moving away from legacy monolithic servers to a modern microservices model, ePRINTit SaaS achieves 'Horizontal Resilience.' Our presence in multiple AWS Availability Zones means that the 'Data Center' is not a single building, but a distributed network of secure, redundant facilities. This infrastructure ensures that DTP can offer its customers a 99.9% uptime guarantee with complete confidence.; ePRINTit SaaS is engineered for maximum resilience using a 100% AWS-native microservices architecture. This design ensures that if a single service (e.g., file conversion) encounters an issue, it is isolated and does not impact the rest of the printing ecosystem.; Our data center resilience is powered by AWS Multi-Availability Zone (AZ) deployment. We distribute our services across geographically separated data centers, each with redundant power, networking, and cooling. In the event of a localized data center failure, AWS Elastic Load Balancing automatically reroutes traffic to healthy zones, ensuring continuous service availability and hardware-validated Zero Trust integrity without user intervention.
• Outage reporting: EPRINTit ensures maximum transparency through an independent, 3rd-party monitoring service that tracks system uptime and microservice health 24/7. ; ; In the event of a service disruption or performance degradation, automated email alerts and online dashboard notifications are triggered immediately to DTP and registered customer administrators.; ; A real-time Public Status Page provides instant visibility into the health of all AWS-hosted regional services. Following any unplanned outage, ePRINTit provides a comprehensive Post-Incident Report (PIR) detailing the root cause and preventative actions taken. This proactive communication ensures DTP can manage stakeholder expectations effectively while maintaining service accountability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: EPRINTit enforces the Principle of Least Privilege (PoLP) across all management interfaces. ; Access is controlled via Role-Based Access Control (RBAC), ensuring administrators only access functions relevant to their specific role. Multi-Factor Authentication (MFA) is mandatory for all administrative logins, with support for SSO federation (Azure AD, Okta, Google).; ; Backend support is strictly limited via AWS IAM using time-bound, Just-in-Time (JIT) access. ; Every administrative and support action is recorded in immutable AWS CloudTrail logs, providing a complete audit trail. ; ; This layered security ensures all management and support channels remain highly secure and fully auditable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: EPRINTit SaaS maintains a rigorous Information Security Management System (ISMS) designed to protect data at every layer of the cloud-native architecture. Our policies are aligned with ISO 27001 and NCSC Cloud Security Principles.; ; 1. Security Reporting Structure; Our security governance is led by a Chief Information Security Officer (CISO) who oversees a specialist security operations team. This team manages:; • Vulnerability Management: Continuous scanning of AWS microservices.; • Incident Response: A protocol for identifying, containing, and reporting security events.; • Compliance Audits: Regular reviews to ensure adherence to data protection standards.; ; 2. Policy Enforcement and Compliance; To ensure policies are followed, ePRINTit employs automated and manual controls:; • Infrastructure as Code (IaC): AWS CloudFormation templates ensure every microservice is deployed with pre-approved security configurations (e.g., encryption always enabled, least-privilege access).; • Identity and Access Management (IAM): Role-Based Access Control (RBAC) ensures only authorized personnel can access production environments, backed by mandatory Multi-Factor Authentication (MFA).; • Zero Trust Integration: For HP MFD print hardware, hardware-validated security policies ensure no print job is processed without explicit, encrypted verification.; ; 3. Continuous Monitoring; We utilize 24/7 logging and monitoring via AWS CloudWatch and CloudTrail, providing an audit trail of all system and administrative actions.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: EPRINTit iSaaS utilizes the Microsoft Security Development Lifecycle (SDL) to govern all system changes and configurations. This ensures that security is integrated into every phase, from initial requirements to final release.; ; • Change Management: All code and infrastructure changes are managed via an automated CI/CD pipeline. Changes undergo mandatory peer reviews, threat modeling, and static/dynamic security testing before deployment to production.; ; • Configuration Management: We treat Infrastructure as Code (IaC). Using AWS CloudFormation, we maintain immutable version-controlled baselines. This prevents configuration drift and ensures that our global microservices environment remains consistent, secure, and easily auditable.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: EPRINTit maintains a continuous vulnerability management lifecycle. We gather real-time threat intelligence from AWS Security Hub, NCSC advisories, and Microsoft SDL assessments.; ; Critical patches are deployed within 24–48 hours via our automated CI/CD pipeline, ensuring zero downtime. Our 100% microservices architecture allows us to isolate and update specific services immediately. ; ; For HP MFD printers, hardware-level security is maintained through validated firmware updates, ensuring the Zero Trust chain remains unbroken. ; ; This proactive approach ensures all vulnerabilities are identified, assessed, and remediated with industry-leading velocity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: EPRINTit employs a 24/7 protective monitoring strategy using AWS CloudWatch, CloudTrail, and Amazon GuardDuty. ; ; We identify compromises by detecting security anomalies, unauthorized API calls, and ML-driven threat patterns across our microservices.; ; Upon detection, automated alerts trigger an immediate response from our CISO-led security team. For critical incidents, triage begins within minutes. ; ; We utilize AWS-native automation to isolate affected services, while DTP coordinates local stakeholder communication. ; ; This proactive approach ensures potential breaches are contained rapidly, maintaining the integrity of our global Zero Trust print ecosystem.
• Incident management type: Supplier-defined controls
• Incident management approach: EPRINTit uses predefined playbooks for common incidents like connectivity or authentication issues. ; Users and admins report incidents 24/7 via the Administrative Portal or DTP support desk. Automated detection through AWS CloudWatch often identifies issues before users are impacted.; Post-incident, we provide formal Post-Incident Reports (PIRs) detailing the root cause and corrective actions. ; Real-time status is always visible via our Public Status Page, ensuring transparency. ; ; This structured approach, coordinated with DTP, ensures rapid resolution and clear communication for all service disruptions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a 90-day Proof of Concept (POC) that provides free of charge access to the SaaS platform, Administrative Portal, and Zero Trust features. This allows organisations to evaluate our architecture before contract commitment. POCs may be subject to DTP deployment, training and support costs.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited (UKAS accreditation No. 9940)
• ISO/IEC 27001 accreditation date: Thursday 9 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Peers Quality Assurance Limited (UKAS accreditation No. 9940)
• ISO 9001 accreditation date: Tuesday 29 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 480de455-649d-4dc0-a2d7-4d5daa55b930
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@dtpgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.