TECHNOLOGY SERVICES GROUP LIMITED

ShareGate Migration Tool

ShareGate is a migration and management tool for Microsoft 365 and SharePoint, enabling fast, secure movement of content with metadata, permissions, and version history. It supports pre‑migration analysis, cleanup, and post‑migration validation to ensure accurate, compliant transitions from legacy systems into modern M365 environments.

Features

• SharePoint, OneDrive & Teams migration
• Metadata mapping & transformation
• Version history preservation
• Permissions migration & validation
• Bulk editing & restructuring tools
• Environment reporting & governance dashboards
• Duplicate and orphaned user cleanup
• Automated scheduling of reports
• Support for file share migrations
• Bulk permission and object management

Benefits

• Improves governance and control
• Enhances security through permission validation
• Reduces administrative overhead
• Increases migration accuracy
• Supports cleaner, better‑structured environments
• Provides full visibility of your environment
• Automates governance reporting
• Speeds up migrations with metadata splicing
• Enables flexible restructuring
• Improves permission hygiene

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Marketing@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

374934592510862

Contact

Marketing Team
03332200777
Marketing@tsg.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft SharePoint Online
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • ShareGate License
  • Windows 7 SP1, Windows 8, Windows 10, Windows 11
  • Windows Server 2008 R2, 2012, 2016, 2019, 2022, 2025
  • Microsoft .NET Framework 4.6.2
  • 4 GB RAM 10 GB free disk space

User support

• Email or online ticketing support: Yes
• Support response times: TSG operates an ITIL compliant service desk where incidents are prioritised based on both impact and urgency levels. All incidents receive responses within our established Service Level Agreements (SLAs), ensuring consistent and reliable support delivery.; ; We provide flexible support options to meet diverse business needs:; ; Standard Coverage: Monday through Friday business hours support; Enhanced Coverage: Full 24/7/365 support availability; Our ITIL framework ensures that high-impact, urgent incidents receive immediate attention, while lower-priority issues are addressed within appropriate timeframes. This structured approach guarantees that critical business operations receive the support they need when they need it most.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We used Halo as our incident management system, Halo have completed extensive testing.
• Onsite support: Yes, at extra cost
• Support levels: At TSG, we offer a comprehensive range of support services designed to meet the unique needs of your business. Our support levels include:; ; Standard Support – Monday to Friday, business hours coverage for day-to-day operational support; Enhanced Support Full 24/7/365 coverage for organisations requiring around-the-clock availability; Onsite or Remote Support – Flexible service delivery options to suit your operational requirements; We provide expertise across all levels of technical support, from 1st Line Service Desk assistance through to CTO-as-a-Service, giving you access to strategic technology leadership when you need it.; ; As your trusted technology partner, TSG ensures that each engagement is tailored to deliver maximum value and peace of mind, whether you need reactive issue resolution, proactive monitoring, or strategic guidance.; ; Support costs vary depending on the chosen service level and scope of coverage , we’ll work with you to build a package that aligns precisely with your business requirements and budget.; ; We also offer access to dedicated Technical Account Managers and Cloud Support Engineers for clients who require enhanced service management, proactive reviews, and optimisation of cloud environments.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We help users begin using our services through a structured and proven onboarding approach aligned to our Project Flow delivery methodology. This framework ensures a controlled transition through defined stages, including initiation, design, delivery, readiness, and final handover into steady‑state support.; At the start of every engagement, we conduct a formal kick‑off meeting to introduce key contacts, confirm scope, and provide clear guidance on how users can access support. Users receive tailored communications outlining how to request assistance, expected response times, and any changes to their day‑to‑day interactions with our service.; During the early onboarding period, we provide enhanced support, regular progress reviews, and practical user guidance to ensure a smooth transition. Where appropriate, we deliver user training sessions, delivered remotely or onsite depending on need, to ensure teams understand how to use the service effectively.; Comprehensive service documentation is provided, including operational guides, service overviews, and configuration detail, giving users clear reference material from day one.; Once onboarding and readiness checks are complete, we transition the service to standard support and continue to provide ongoing optimisation reviews to ensure long‑term value.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, users can extract all of their data through a structured, secure, and fully supported process. We provide data exports in open, accessible formats to ensure that clients can retain, migrate, or repurpose their information without dependency on our systems.; Where data is stored within third party platforms, we coordinate with the vendor to obtain a full extract and then prepare the files and metadata for client use. This typically includes exporting documents to a structured folder format accompanied by metadata files in formats such as JSON or Excel, ensuring that all context, tags, and audit details are preserved.; If required, we perform additional processing, such as reformatting metadata, validating extract completeness, or transforming data into alternative formats to support onward migration.; For clients needing additional support, we offer data extraction as a scoped professional service governed by a Statement of Work. This clearly defines responsibilities, deliverables, and acceptance criteria to ensure that all data is returned in a complete, readable, and secure manner.
• End-of-contract process: End‑of‑contract process; At the end of the contract, we work with the client to ensure a smooth and secure service closure. Access to the service is removed on the agreed termination date, and all active activities are stopped. Before service cessation, clients are given the opportunity to retrieve their data in a standard, accessible format suitable for onward migration or long‑term storage.; What’s included in the contract price; The contract price covers access to the service for the agreed term, standard support, routine maintenance, monitoring, updates, and the ability for the client to self‑extract their data before the contract ends. We also provide documentation and guidance to support the transition.; Additional costs; Any offboarding activities beyond the standard scope may incur additional charges. This can include TSG‑assisted data extraction, data transformation or reformatting, specialist consultancy for migration, recovery of historical or archived data, or any bespoke technical work requested by the client. Extended access to services beyond the termination date may also be chargeable.; We will always outline and agree any additional offboarding costs in advance.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: We ensure users aren’t affected by demand from others by allocating dedicated service capacity, proactive monitoring, and controlled resource scaling. Our support teams prioritise incidents based on impact and severity, ensuring high priority issues are never delayed by unrelated workload. Automated monitoring alerts us to performance changes so we can respond before they affect users. Where required, additional resource is deployed to maintain service stability. This approach ensures consistent performance and prevents one customer’s demand from degrading another’s service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a defined set of service metrics to ensure transparency and consistent performance. Core metrics include incident response and resolution times aligned to priority levels, service availability/uptime, and adherence to agreed Service Level Agreements. We also track ticket volumes, first time fix rates, and Net Promoter Scores. For managed services, proactive metrics such as system health, monitoring alerts, patching compliance, and optimisation reviews are included. Performance is reviewed regularly with clients to ensure the service continues to meet operational and strategic needs.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ShareGate

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through a straightforward, self‑service process. During offboarding, we make all data available in a standard, open format so it can be downloaded directly and stored or migrated elsewhere. Data is typically provided as structured files with accompanying metadata to ensure nothing is lost. If users require assisted extraction, transformation, or additional formatting, we can provide this as an optional professional service.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: TSG guarantees a high level of service availability for Mosaic, delivered in line with our established ITIL‑aligned service framework. Mosaic is built on the Microsoft 365 platform, which provides resilient, enterprise‑grade uptime; TSG enhances this with proactive monitoring, system health checks, and exception management included within the Mosaic support subscription.; For support and incident management, TSG operates defined Service Level Agreements (SLAs) that ensure rapid response to service-impacting issues. Critical (P1) incidents affecting all users receive a 30‑minute response, with a targeted resolution within 4 hours, ensuring that availability is restored as quickly as possible. High‑priority P2 issues receive a 1‑hour response, while P3 and P4 events are handled within agreed response windows to maintain consistent service stability. These response and resolution standards form part of TSG’s contractual commitments under our managed service and G‑Cloud call‑off terms. ; If TSG fails to meet the agreed SLA performance levels—typically measured monthly—service credits may be applied. These credits act as financial compensation against future service charges and ensure accountability in maintaining availability levels. This mechanism is included within TSG contracts for managed services and supports transparent performance governance.
• Approach to resilience: TSG Mosaic is designed in line with the principles of the G‑Cloud 15 Framework, prioritising resilience, continuity, and secure-by-design delivery. The service is built on Microsoft 365 and Azure cloud platforms, which provide enterprise‑grade resilience through distributed architecture, automated failover, and continuous replication across multiple geographically separated UK datacentres. This ensures that the underlying platform maintains high availability even in the event of localised infrastructure failures.; Each Mosaic deployment uses a dedicated subscription within the customer’s tenant, isolating workloads to prevent cross‑customer impact and enabling controlled, resilient deployment of updates. App registrations and operational credentials are secured in Azure Key Vault, with restricted access and federated identity pipelines to support protected and repeatable deployments.; Resilience is further supported by Microsoft 365 capabilities including versioning, audit logs, retention labels, SharePoint Online redundancy, and customer‑controlled backup options. Customers may also adopt additional protection such as Azure Backup or third‑party archival tools depending on organisational requirements.; TSG’s wider operational resilience is aligned to ISO 27001, Cyber Essentials Plus, and internal security and resilience strategy commitments, ensuring continuity of service during disruptive events such as pandemics or workforce displacement. Detailed datacentre architecture and resilience documentation is available on request.
• Outage reporting: TSG Mosaic includes a proactive monitoring and alerting framework designed to detect, escalate, and communicate outages quickly and effectively. As part of each Mosaic deployment, TSG configures a set of standard Azure workbooks, dashboards, and alerts that continuously monitor the health of the Mosaic environment. These dashboards track system performance, application behaviour, and infrastructure availability, and automatically trigger alerts when Mosaic enters an “unusual or unhealthy state.” [; These alerts are delivered directly to TSG’s engineering and support teams, enabling proactive investigation and resolution before they result in extended service disruption. Alerts may include system‑level failures, API errors, processing delays, or abnormal resource consumption. ; Customers also have access to their own notification options, using native Microsoft 365 tools such as SharePoint alerts, Power Automate, and optional Azure Logic Apps for more advanced monitoring or event‑driven notifications. These can be configured to notify administrators by email, Teams, or other channels when key events occur. ; Mosaic does not provide a public outage dashboard or public API for service‑status queries. Architecture‑level monitoring information can be shared with customers on request.; TSG will communicate outages via direct engineer contact, email updates to named administrators, and where applicable through incident tickets raised in the portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: TSG restricts access to management interfaces and support channels through strict access control measures defined in its Access Control Policy. Access is granted only following an authorised request, approved by an asset owner or manager, ensuring users receive only the minimum permissions required for their role. The principles of least privilege, separation of duties and just in time access are consistently applied. ; Management interfaces and network services are available only to explicitly authorised individuals, with system custodians responsible for enforcing granular, auditable access restrictions. Support channels also follow authenticated and role appropriate access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TSG operates a formal ISO/IEC 27001:2022–aligned Information Security Management System (ISMS) supported by a comprehensive suite of policies and processes. The core Information Security Policy defines how TSG protects the confidentiality, integrity and availability of information assets, applying principles such as Secure by Design, a risk based approach, proportional security controls and a defence in depth model. This policy is supported by topic specific policies covering acceptable use, access control, data and asset management, third party management, business continuity, HR security, vulnerability management and secure development practices. ; TSG also maintains a structured Information Security Incident Management Process, which sets out clear responsibilities, reporting expectations and escalation paths. All employees must report actual or suspected security events immediately, and incidents are managed through defined phases including containment, eradication, recovery and post incident review. Incidents are logged, investigated and assessed for compliance or regulatory reporting where necessary. ; Operational security is governed through dedicated procedures for malware protection, backups, logging and monitoring, technical vulnerability management and change control. HR security policies ensure screening, confidentiality agreements and controlled onboarding/offboarding. Regular independent reviews and technical audits maintain compliance and continuous improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: TSG follows a structured configuration and change management process defined within its Operations Security Policy. Configuration items are controlled through documented operational procedures, with logging, monitoring and version control used to track components throughout their lifecycle. All changes follow a formal assessment process that reviews security, operational impact and compliance requirements before approval. Technical vulnerability management and change‑control steps ensure updates are tested, authorised and implemented in a controlled manner. Security‑related changes undergo additional scrutiny through the Information Security Incident Management Process, where risks and potential security impacts are evaluated before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: TSG’s vulnerability management process is defined within its Operations Security Policy and Incident Management framework. Potential threats are identified through continuous logging, monitoring and technical vulnerability management, supported by regular reviews of systems and security controls. Threat intelligence is gathered from internal monitoring, Microsoft security tooling, and wider industry sources as discussed in Cyber Resilience Group sessions. Vulnerabilities are assessed for severity and impact, and remediation actions are prioritised accordingly. Patches and updates are deployed through controlled change‑management procedures, ensuring they are authorised, tested and implemented quickly and in line with operational and security requirements
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: TSG applies continuous protective monitoring through logging, system monitoring and vulnerability management defined in its Operations Security Policy. Potential compromises are identified through centralised logging, monitoring of anomalous system behaviour, ineffective security controls, or signs of confidentiality, integrity or availability breaches. When a potential compromise is detected, employees must report it immediately, triggering the formal incident management process. Events are triaged, contained, investigated and remediated using defined procedures for containment, eradication, recovery and lessons learned. Response expectations are explicit, requiring prompt escalation and rapid response by the Internal Systems team and the Information Security Manager.
• Incident management type: Supplier-defined controls
• Incident management approach: TSG uses a structured client incident management process with predefined procedures for common service and security events. Clients report incidents through the service desk, where all events are logged and assessed by the Internal Systems team. Security‑related incidents follow a formal process that includes classification, containment, investigation, and recovery using established steps. When TSG identifies a potential compromise, it is documented in the Security Incident Log and investigated to determine cause, impact, and required remediation. TSG provides clients with incident reports when needed, summarising findings and actions taken to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO/IEC 27001 accreditation date: Thursday 20 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO 9001 accreditation date: Thursday 20 March 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E40bb2a2-8540-4f75-a505-2d548956db72
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 03dd3701-d467-4001-97e4-f4402107c8e3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Marketing@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.