Kortext

Kortext insights

Kortext insights provides institution-wide visualisation of student engagement enabling targeted strategic interventions to support successful student outcomes across all student groups. Alongside multiple dashboard visualisations of key metrics, users can create and share reports ensuring a single point of data truth to drive strategic change.

Features

• Remote access; users securely reach the platform from anywhere.
• Fully responsive design adapts seamlessly across devices and screen sizes.
• Institution-level customisation lets each organisation tailor branding, workflows and data.
• Interoperable data surfaced within existing institutional reporting and analytics platforms.
• Low‑friction implementation, ensuring rapid deployment and quick time‑to‑value for institutions.
• A modern, secure and robust foundation powered by Microsoft Fabric.

Benefits

• High-level insights with powerful segmentation for flexible reporting.
• Analytics empower proactive support and preventative data-informed decision-making.
• Algorithmic codification of student risk based on individual engagement.
• Enhanced by additional, institution-specific determinants of risk.
• Enables outreach initiatives to support continuation, completion and attainment.
• Real-time insights to continually assess regulatory progress and compliance.
• Supports strategic planning, resource allocation and operational efficiency
• Shared, tailored reporting for a single-point-of-truth.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@kortext.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

375062659229978

Contact

Kathryn Cheshir
01202 551203
contracts@kortext.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kortext insights is an extension that unifies cohort engagement data visualisations from multiple sources, including VLEs such as Canvas, Moodle, and Blackboard, Kortext activity data, and other university systems like attendance and assessments. It provides a holistic view of engagement to support insight and sharing of cohort-level engagement.
• Cloud deployment model: Public cloud
• Service constraints: Kortext insights relies on the availability, quality and timeliness of institutional data sources such as VLEs, library systems and student information systems. Engagement insights reflect the data provided through these integrations. Initial setup requires collaboration with institutional technical teams for configuration and data mapping. Kortext insights supports measuring cohort-level engagement but does not replace academic professional judgement. Internet connectivity is required for access, and reporting timeliness may vary depending on source system update schedules. No PII is shared.
• System requirements:
  • Institutional IT project team to support technical setup and integrations.
  • Business project team managing requirements, governance, and stakeholder coordination.
  • Secure gateways/APIs to send institutional data feeds.
  • Optional source system data integration via vendor-supported application programming interfaces.
  • Optional secure data integration via scheduled structured CSV data delivery.

User support

• Email or online ticketing support: Yes
• Support response times: Service desk is open Monday to Friday (excluding English Bank Holidays). All calls or tickets into the service desk are logged in our ticket management system. Queries are triaged and assigned a priority rating 1 – 4. Response targets are in business hours. Priority 1 must be logged via phone and are responded to instantly with updates provided every 2 hours. Priority 2: response in 2 hours, update in 4 hours, resolution in 16 hours. Priority 3: response in 4 hours, update in 8 hours, resolution in 24 hours. Priority 4: response within 8 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The service operates a structured 3rd‑line support model. Institutions retain responsibility for 1st‑ and 2nd‑line support, with 3rd‑line technical support provided via a dedicated service desk during standard hours (09:00–17:00, Monday to Friday, excluding English Bank Holidays and Christmas closure). Despite the Christmas closure, a support desk analyst is always on hand should any issues arise during this period. Incidents follow a four‑tier priority model (P1–P4) with defined response and communication times. P1 incidents require telephone logging and receive immediate attention with frequent updates.; ; Support includes incident management, monitoring, software updates, maintenance activities, and access to professional services hours for configuration changes, connector updates, reporting requests, and business process consultancy. Enterprise customers also receive a staging environment to support testing and change control.; ; Support services, including 3rd‑line support, software updates, and customer success hours, are included within the annual subscription. Additional professional services or extended project management are chargeable under a separate statement of work.; ; Customer success support is included and provides structured engagement through configuration guidance and participation in project or steering groups where agreed. While not titled as a technical account manager, this function provides ongoing strategic and operational support throughout the contract.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We prepare a checklist of both internal and external readiness activities to ensure a guided deployment of Kortext insights runs smoothly.; ; Support and training are led by our Consultancy and Education team. An initial suite of workshops ensures Kortext insights is configured and deployed in line with an institution's course hierarchy and data quality. ; ; Platform-specific training centres on a structured, multi‑layered training approach for customer onboarding that supports adoption and ensures users feel confident using Kortext insights. Training follows a three‑pronged model aligned to the 70:20:10 learning framework. ; ; The first element is live training, delivered through interactive sessions supported by clear presentations and live demonstrations. These sessions use real examples and good‑practice models to show how the platform can be implemented effectively.; ; The second element is social learning, offered through one‑to‑one coaching or small‑group online sessions. These follow‑ups help staff apply what they have learned, supported by detailed user guides.; ; The third element is experiential learning, using targeted 'how‑to' video resources that provide step‑by‑step guidance for key features, enabling staff to deepen understanding at their own pace.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: Kortext will provide all university data in CSV or other agreed formats at no additional cost and will securely delete all residual data from systems and backups following confirmation of successful transfer.
• End-of-contract process: At the end of the contract, all customer data is returned or securely destroyed in line with the agreed exit plan. Data extraction is provided as part of the standard decommissioning process, including removal of application components and provision of output files. Where data migration to another system is required, this can be supported through a separate statement of work on a time‑and‑materials basis. The customer retains full ownership of all data and is responsible for testing, assurance and any onward conversion required for future use.; ; The contract price includes access to the cloud‑hosted service, software updates, 3rd‑line support during standard service hours, incident management, monitoring, maintenance and the agreed allocation of customer success and professional services hours. It also includes hosting, backups, security controls and the defined onboarding and offboarding processes.; ; Additional charges apply for work outside the included service hours or professional services allocation, such as custom connectors, significant configuration changes, additional consultancy or data migration beyond the standard decommissioning process. Any such work is agreed in advance through a statement of work.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Kortext insights is primarily optimised for desktop use, where its rich data visualisations, dashboards and interactive elements can be displayed clearly and used effectively. The larger screen size and precise input methods make desktop the ideal environment for detailed analysis and exploration of insights. While the platform will also render on mobile devices, the experience is more limited due to smaller screens and touch‑based navigation. Visualisations may appear simplified, and some interactions are less practical. Mobile access is best suited for quick viewing and light engagement, rather than in‑depth data analysis.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Kortext insights is a web‑based, cloud analytics interface designed for institutional leaders and analytics teams. It uses a clean, dashboard‑driven layout with a persistent left‑hand navigation and a central canvas of interactive visualisations. Users explore student engagement data at institution, faculty, programme and cohort levels using global filters and time controls. Charts show engagement trends, comparisons and risk bands, updating dynamically as filters change. The interface supports drill‑down analysis, accessible colour themes and saved, shareable views. Overall, it prioritises clarity, accessibility and strategic decision‑making over technical data manipulation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Designs include accessibility. Lighthouse interface testing has been conducted. We test generally with users of assistive technologies. Kortext insights is primarily intended for professional staff and educators, and its design focuses on presenting complex engagement insights, dashboards and visualisations clearly and efficiently. Accessibility support is therefore influenced both by the presentation layer and by the environments in which it is accessed, such as modern web browsers and institutional platforms. Many accessibility features, such as screen reader support, keyboard navigation and visual adjustments, are dependent on the capabilities of the browser, operating system and institutional context. Kortext insights uses highcharts to provide flexible data access and presentation options to support this, while continuing to adhere to broader accessibility best practices.
• API: No
• Customisation available: Yes
• Description of customisation: Kortext insights is designed to align with an institution’s course structures, data landscape and governance model. The platform reflects institutional course hierarchies, from university and faculty down to programme, module and cohort, using the institution's structural data. Engagement insights are generated from configurable data sources, including VLE activity, digital content usage, library systems, attendance and other institutional feeds. Institutions can define and create cohorts dynamically based on organisational structure, demographics or engagement criteria. Users of Kortext insights can customise reports by reordering tables and visualisations and sharing them with other users within their institution domain.

Scaling

• Independence of resources: Azure’s traffic management provides intelligent load balancing and failover, while tertiary services like DNS and content delivery are supported by Azure’s globally distributed and highly resilient network. Azure DNS ensures fault-tolerant domain resolution, and integrated CDN services to guarantee consistent content delivery, even during peak demand or regional disruptions, enabling Kortext to maintain seamless service availability and scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: We track system response times to ensure optimal performance and provide clear Service Level Agreements (SLAs) for issue triaging (see Service Definition Document). Support tickets are categorised by severity, with defined response and resolution targets monitored via our service desk. Monthly or quarterly service reports can be provided to track these performance indicators against agreed benchmarks.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Exports of customer data are available in comma separated value (.csv) format by request via Kortext customer support.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is delivered on a cloud‑hosted, highly available architecture with defined uptime commitments. The platform targets ≥99.9% critical experience availability and is supported by resilient infrastructure, including automatic failover. Point‑in‑time recovery provides an RTO of 4 hours and an RPO of 5 minutes.; ; Availability and incident handling are governed by the Service Definition Document. Incidents follow a four‑tier priority model. P1 outages require immediate telephone reporting, with updates every two hours and a target resolution of eight business hours. P2 incidents receive a one‑hour response, four‑hourly updates and a 16‑hour resolution target. P3 incidents receive a four‑hour response, daily updates and a 24‑hour resolution target. P4 service requests receive an eight‑hour response and are completed within standard business hours. ; ; Scheduled maintenance and higher‑risk changes are carried out outside core service hours to minimise disruption. Continuous monitoring supports proactive issue identification. ; ; Where availability falls below agreed levels, issues are managed through the SLA framework, structured incident management and defined escalation routes. Remediation and corrective actions are undertaken to restore service. Any consideration of refunds or service credits is assessed on a case‑by‑case basis.
• Approach to resilience: Kortext leverages Microsoft Azure Cloud, specifically the UK South Azure region, for hosting and managing data. We benefit from Azure Availability Zones which are physically separate datacentres within an Azure region. Each zone has its own power, cooling and networking. We can also segment services across multiple server sites in different geographic locations which ensures a high-availability environment, redundancy, reliability and compliance with industry standards. Azure's infrastructure provides robust security, scalability and geographic resilience to protect institutional data effectively. Further details are available on request.
• Outage reporting: Scheduled maintenance and higher‑risk changes are carried out outside core service hours to minimise disruption. Continuous monitoring supports proactive issue identification.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Kortext restricts access to management interfaces and support channels through strict authentication, identity and access controls. Access is role‑based (RBAC), restricted based on job functions/access requirements following principles of least‑privilege, need-to-know and separation‑of‑duties, and granted only with formal approval. Privileged access accounts require strong passwords, multi-factor authentication (MFA), are subject to the established elevated access (PIMs) process, session timeouts, and are only used to complete authorised administrative or business-related activities. Administrative accounts are separate from standard user accounts, require strong passwords, multi-factor authentication (MFA), and are only used to complete authorised administrative activities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Kortext is Cyber Essentials certified and operates an information security framework aligned with ISO/IEC 27001:2022 and NIST CSF, ensuring structured governance, risk management and continuous improvement. Our implemented Information Security Management System (ISMS) includes comprehensive security policies, procedures and organisational, people, physical and technological controls. ; ; Kortext Policies and Processes reflect ISO 27001 standards and Annex A controls, which require documented information security policy and objectives, defined roles and responsibilities, and procedures governing data protection, acceptable use, access control, physical and environmental security, asset management, information transfer, secure configuration and handling of user endpoint devices, networking security, information security incident management, backup, cryptography and key management, information classification and handling, management of technical vulnerabilities, and secure development. ; ; Regular internal process audits and management reviews ensure policies are followed and continue to reflect Kortext’s security posture and evolving threat landscape.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Kortext’s change management approach aligns with lean DevOps and agile delivery, enabling efficient, secure updates. All changes begin with a formal request detailing scope, purpose and impact. Security and privacy considerations are evaluated upfront to ensure compliance with internal policies and industry standards. Higher risk changes receive review and approval from relevant stakeholders, including security and privacy representatives. Automated testing and security scanning within CI/CD pipelines validate changes before deployment. Deployments occur incrementally with continuous monitoring to detect issues early. Significant changes undergo post implementation review, ensuring improvements and reinforcing a balance between agility and strong security and privacy controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Kortext systems and applications are scanned for vulnerabilities prior to release and continuous daily security testing detects and addresses vulnerabilities, including the OWASP Top 10, early in development. High-risk vendor patches are prioritised and deployed within 14 days of release, with automation used wherever possible. Monthly internal and external scans, plus scans after significant changes, identify and resolve issues through patching and configuration updates. Annual or major release penetration tests by external specialists validate overall security. All detected vulnerabilities are logged, remediated and retested to ensure complete resolution. Sources of threat intelligence include Microsoft, NIST and OWASP.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Kortext continuously monitors its environment using Microsoft Defender for Cloud and Microsoft Sentinel (SIEM), which provide real-time detection through behavioural analytics, machine learning and global threat intelligence. Potential compromises are identified via automated alerts, IDS/IPS events, anomaly detection and audit log analysis. When a potential compromise is found, incidents are prioritised by severity and immediately contained through system isolation, compensating controls and rapid investigation by the 24×7×365 security team. Kortext responds quickly, leveraging predefined playbooks and on call experts to ensure rapid assessment, containment, eradication and secure restoration, followed by post incident review for improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Kortext uses predefined incident response processes aligned with NIST 800-61 and ISO 27035, supported by documented playbooks and standardised workflows for common security events. Users report incidents through Kortext’s support channel, where issues are logged, assessed for severity, prioritised, assigned, and monitored through to resolution. P1 incident tickets must be raised by telephone. For security incidents, Kortext provides incident reports to institutions as required, notifying them without undue delay, typically within 72 hours in line with legal obligations, and supplying documented findings, remediation actions and post-incident review outcomes.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.0%
• Between £250,000 and £500,000: 0.0%
• Between £500,001 and £1,000,000: 0.0%
• Between £1,000,001 and £2,500,000: 0.0%
• Between £2,500,001 and £5,000,000: 0.0%
• Over £5,000,001: 0.0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Fe805d39-40b2-4de9-a745-f6a197e07184
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • TX‑RAMP (NIST SP 800-53 Rev5)
  • GovRAMP (NIST SP 800-53 Rev5)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@kortext.com. Tell them what format you need. It will help if you say what assistive technology you use.