Cybernetic Labs

SynkVault

SynkVault is a cloud-based knowledge platform that transforms fragmented organizational data into actionable intelligence. Using ontology-driven ingestion and retrieval, it automatically integrates information across dispersed systems—documents, databases, and digital records—into a unified, interconnected knowledge graph.
The platform ensures decision-makers access evidence-backed answers with complete source traceability.

Features

• Ontology-Driven Architecture – Custom business lens understanding organization structure.
• Multi-Source Data Integration – Connects fragmented data across systems.
• Evidence-Backed Answers – Source traceability and currency verification.
• Institutional Memory Preservation – Captures expertise surviving staff transitions.
• Role-Based Access Control – Granular permission management for sensitive data.
• Natural Language Search – Plain English search without technical training.
• Automated Conflict Resolution – Reconciles data inconsistencies across sources.
• Comprehensive Audit Trails – Detailed records of access and modifications.
• Semantic Document Restoration – Transforms scanned documents into structured knowledge.
• Secure Cloud Delivery – Government-grade protection with compliance controls.

Benefits

• Faster Decision-Making – Reduces information search time from hours.
• Eliminates Information Silos – Creates single source of truth.
• Reduces Operational Risk – Evidence-backed answers minimize decision risk.
• Protects Institutional Knowledge – Captures expertise surviving staff departures.
• Simplifies Compliance Management – Meets regulatory requirements without specialist teams.
• Improves Data Quality – Automatically cleanses data, reducing errors.
• Reduces Training Burden – Intuitive interface requires no technical training.
• Recovers Hidden Assets – Digitizes paper archives into searchable knowledge.
• Strengthens Data Governance – Ensures security with comprehensive audit controls.
• Accelerates Digital Transformation – Scalable foundation for modern operations.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophie@cyberneticlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

378682488903643

Contact

Sophie Turner
07778801341
sophie@cyberneticlabs.io

About the service

• Service categories:
  • Application Development and Deployment
    • Data management
      • Data integration and intelligence
        • Data Ingestion and Transformation Software
        • Composite Data Framework Software
        • Master Data Intelligence Software
        • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: SynkVault is delivered as a SaaS product, no local install required.; ; No customer constraints exist.; ; Planned maintenance and product updates are scheduled outside working hours, with sufficient customer notice; the service may be unavailable during these windows. ; ; Email-based conversational AI relies on the customer's email security controls (spam filtering, allow-lists).
• System requirements:
  • Modern browser: latest Chrome, Edge, Firefox or Safari supported versions.
  • Firewall/proxy allowlisting for service domains, plus TLS inspection compatibility required.
  • Email access for invitations, notifications and conversational AI compliance guidance.
  • JavaScript and cookies enabled to maintain secure authenticated sessions always.

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 Working Day for urgent matters and within 3 days for non urgent.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have not yet completed moderated testing with assistive-technology users for the web chat. We have completed basic internal checks (keyboard-only, zoom, focus visibility) and have scheduled assisted sessions and/or an accessibility audit to verify the chat works with common assistive technologies and with disabled users.
• Onsite support: Yes, at extra cost
• Support levels: We provide two support levels: included remote support (online, chat, email) and a paid InSite option that adds allocated engineering/consulting hours tailored to your compliance programme and organisational complexity.:; ; - Standard Support (included): Self-service resources plus web chat and email support for product questions, troubleshooting, and how-to guidance. ; ; - InSite Support (paid): A pre-agreed number of work hours for onboarding, configuration, compliance programme delivery support, evidence/policy reviews, workshops, and escalated technical assistance. ; ; Costs:; - Standard Support: Free (included in your subscription). ; - InSite Support: Charged based on allocated work hours and priced against your plan access level, chosen compliance programme, and process complexity (quoted per customer/engagement). ; ; Account management"; - Standard Support: Pooled support team; no dedicated technical account manager by default. ; ; - InSite Support: Named Account Manager and/or Cloud Support Engineer available for the duration of the agreed hours (as specified in the plan/statement of work).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can start using SynkVault through self-service onboarding, guided in-app workflows (integration with data sources, upload documents, evintegrate with extenral APIs) and written user documentation/FAQs, supported by free online help via web chat and email. ; ; For organisations needing more hands-on setup, we offer an optional OnSite onboarding package delivered remotely or onsite, providing allocated work hours for configuration, stakeholder training, workshops, and programme-specific guidance (hours and scope agreed and priced against the buyer’s plan level, chosen compliance programme, and process complexity).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: In accordance with UK law (including UK GDPR data portability/access rights) and the customer contract and EULA, users can request export of their organisation’s data at end of contract in a structured, commonly used, machine‑readable format, subject to identity/authority checks and agreed timescales.
• End-of-contract process: At end of contract, data export and retention are handled in line with UK law (including UK GDPR storage limitation), the customer’s retention policies, relevant GDPR/UK GDPR requirements, and the contractual agreement/EULA. We support buyer data extraction on request in a structured, commonly used, machine‑readable format, subject to identity and authority checks and agreed timescales. Following extraction (or contract expiry), we retain data only as long as necessary for the agreed purposes and any legal/contractual obligations, then securely delete or anonymise it in accordance with the agreed retention schedule.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop experiences use the same cloud service and data, delivered through a responsive web interface, so core functionality is consistent across devices.; ; On mobile, screens and dashboards reflow for smaller displays and touch input, so dense tables and large reports can be harder to review and are best viewed on desktop. Some tasks (for example bulk uploads, ontology tree, and exporting/working with large evidence tabular data) are typically done on desktop due to screen size and file-management capabilities. Mobile is best suited to quick actions such as scannign document, uploading file, web chat, and reviewing tasks.
• Service interface: Yes
• Description of service interface: SynkVault features an intuitive, role-based interface designed for non-technical users. The main search panel enables conversational queries in plain English, with integrated chat support for complex questions. All responses are suported with source evidences. ; The Ontology section provides visual graph representations of business relationships and entity connections, allowing administrators to design and manage custom knowledge models.; Document ingestion is streamlined through the Inbox, displaying status, progress, and extraction metrics. The Explorer module offers flexible tabular viewing for structured browsing or map visualization for location-based data. The design prioritizes accessibility while maintaining powerful analytical capabilities for organizational knowledge discovery.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: YnkVault is designed and tested to comply with WCAG 2.2 Level AA standards, exceeding UK public sector accessibility requirements. This ensures compatibility with leading assistive technologies including screen readers (NVDA, JAWS, VoiceOver), keyboard-only navigation, text scaling, high contrast modes, and speech recognition tools.; The platform supports full keyboard accessibility across all core functions—search, ontology design, document management, and data exploration. The conversational chat interface and table-based data views are semantically structured for reliable screen reader interpretation. Graph visualization includes alternative table views for users who cannot navigate visual representations.; All interface elements meet color contrast requirements, provide meaningful labels, and support dynamic text resizing without content loss. The design prioritizes semantic HTML and ARIA landmarks to ensure assistive technology users can navigate independently and efficiently.; SynkVault's commitment to WCAG 2.2 AA compliance reflects our dedication to inclusive design, ensuring all UK public sector staff—including those with disabilities—can access organizational knowledge equally.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: SynkVault API Capabilities; Setup & Authentication; Users establish API access by generating personal tokens within the platform, which automatically inherit the creator's organizational permissions. Service tokens can be issued for programmatic access and remain valid until explicitly revoked by the token creator. This eliminates the need for complex credential management while maintaining security boundaries aligned with existing access controls.; Operational Capabilities; The API enables three core functions: document ingestion, allowing authorized users to upload and process documents directly into the knowledge base; structured data queries, providing access to the ontology-mapped knowledge graph for analytical and operational use; and conversational chat, delivering streamable responses for natural language interrogation of organizational data with real-time response streaming.; Limitations; Users cannot modify ontology structure or create new business entities through the API—ontology design remains restricted to the platform's dedicated Ontology Editor. Document deletion and permission management must occur through the web interface. API access inherits the creator's role-based restrictions; users cannot bypass organizational access controls through API calls. Batch operations are subject to rate limiting to maintain system performance.; ; API can't be used to sing up/in, or modify user roles.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is modular, allowing buyers to tailor which modules and features are enabled. Admin users can define and assign roles and permissions for different stakeholders, and can delegate configuration of specific toolsets to designated users based on responsibility and access needs. Admin can set explorer viewability and allowed querable data based on the onotlogy nodes deifnition and users' groups.

Scaling

• Independence of resources: SynkVault is architected to provide effective separation between customer environments, ensuring that activity by one customer does not compromise the confidentiality, integrity, or availability of another customer’s service. ; The platform uses elastic capacity management so compute resources can be increased in response to higher demand. ; ; User traffic is distributed across service instances through load balancing and coordinated autoscaling to maintain consistent performance during peak loads. ; ; Service health is continuously monitored and protective controls (including request throttling where appropriate) are applied to help prevent disproportionate consumption of shared resources.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users establish API access via personal or service tokens inheriting organizational permissions, valid until revoked. ; ; The API enables document ingestion, structured data queries against the ontology-mapped knowledge graph, and conversational chat with streamable responses. ; ; Users export data through web interface downloads (reports, logs, evidence registers) or retrieve original documents via API responses. ; ; Formal audit-ready exports in CSV/JSON require support request subject to identity checks and agreed timescales.; ; Limitations: ontology design, document deletion, and permission management remain web-interface only. API access inherits role-based restrictions; users cannot bypass organizational controls. Batch operations and exports are rate-limited.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed availability: [99.9]% uptime per calendar month, measured at the service boundary, excluding pre-notified planned maintenance windows. ; ; If monthly availability falls below the guaranteed level, the Buyer may claim service credits in accordance with the Call-Off Contract/Order Form, calculated as percentage of the monthly subscription charge for the affected month and applied to a future invoice (no cash refund unless required by the contract). ; ; The Buyer must submit a claim within 7 days of the end of the relevant month, providing the impacted service, dates/times, and evidence. Service levels and availability criteria are defined in the Call-Off Contract documentation
• Approach to resilience: SynkVault is built on a resilient, multi-cloud architecture leveraging Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This distributed approach ensures service continuity if any single provider experiences disruption.; ; Uptime and Availability:; ; The platform guarantees 99.9% monthly uptime, equivalent to approximately 43 minutes of unplanned downtime per month. Automatic service credits apply for availability shortfalls. Planned maintenance occurs outside working hours (18:00–06:00 UK time) with 72-hour advance notice.; ; Data Protection and Continuity:; ; All customer data resides exclusively within UK data centres, ensuring UK data residency compliance. Data is protected through AES-256 encryption at rest and TLS 1.3 in transit. The platform maintains continuous real-time replication across multiple UK locations, supplemented by daily incremental backups, weekly full backups, and monthly archives stored geographically across primary (UK), secondary (EU), and tertiary (non-EU) locations.; ; Disaster Recovery and Security:; ; Recovery objectives range from single server failure (< 1 hour) to regional disaster (< 24 hours). The infrastructure is ISO 27001-certified and SOC 2 Type II compliant, with 24/7 critical incident response and quarterly disaster recovery testing.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to SynkVault management interfaces and support channels is restricted through identity-based authentication and role-based access control (RBAC), applying least‑privilege permissions. ; ; Users are assigned roles (for example Admin, Contributor, Reviewer, Consultant) that control what they can view, create, approve, and export. ; ; Privileged actions (user provisioning, role changes, approvals, exports) are logged for auditability and review. Support is provided via in‑app chat and email; only authorised, authenticated users can raise tickets and view case history for their organisation. ; ; InSite support can grant time‑bound access to named support engineers/consultants, limited to agreed scopes and environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: We comply with the UK Software Security Code of Practice recommendations, but our security governance is not currently certified to an external standard. ; ; A named senior owner is accountable for security, supported by documented policies, defined roles and risk-based decision making across the product lifecycle. We apply secure-by-design and secure-by-default practices in design, development, testing and release. We manage supply-chain risk by maintaining visibility of third‑party components and assessing dependencies. We operate a vulnerability management process to identify, prioritise and remediate issues, maintain a vulnerability register, and escalate higher‑severity items appropriately.
• Information security policies and processes: We follow documented information security policies covering access control (least privilege and MFA), secure development, vulnerability management, incident management, supplier/third‑party risk, data protection, and secure operational change. A Senior Responsible Owner (SRO) is accountable for security governance, with day‑to‑day ownership delegated to designated security leads, and escalation to senior management for high‑risk issues and exceptions. We align our software governance to the Software Security Code of Practice, including secure-by-design and secure-by-default development, pre-release testing of software and updates, and secure deployment and maintenance practices. We operate a vulnerability management process with clear protocols for identification, triage, remediation, verification, and customer notification where appropriate. Policies are enforced through role-based access control, change approvals, logging/audit trails, secure configuration baselines, and regular review of controls and risk. We provide security awareness guidance for staff and require adherence to policies via onboarding, periodic refresh, and management oversight.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our approach follows ITIL-aligned frameworks to ensure service stability and security.; Lifecycle Tracking: We utilize a Centralised Configuration Management Database (CMDB) to track every Component (CI) from procurement through decommissioning. Automated discovery tools perform real-time audits, ensuring the "as-is" environment matches our documented baseline.; Security Impact Assessment: All Change Requests (CRs) undergo a mandatory Security Impact Analysis (SIA). We evaluate changes against our ISO 27001 controls and the NCSC Cloud Security Principles. Significant changes require approval from the Change Advisory Board (CAB) and a dedicated Security Architect to ensure no new vulnerabilities or "configuration drift" are introduced.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate internal vulnerability management processes designed to align with NCSC Cloud Security Principle 5. Our approach includes regular automated vulnerability scanning across all infrastructure and application components. Identified vulnerabilities are risk-assessed using CVSS scoring and prioritized for remediation. We adhere to a documented patching policy that mandates the deployment of critical security updates within [e.g., 14 days] of release. Our dedicated security team monitors threat intelligence feeds to identify emerging risks, ensuring proactive mitigation and the ongoing integrity of our G-Cloud services through a continuous cycle of identification, assessment, and remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring strategy is built on a risk-based approach designed to identify and respond to security incidents in real-time. We maintain centralized logging for all system components, including application, network, and administrative access logs. These logs are protected against unauthorized modification and retained for [e.g., 12 months] to support forensic investigations. Automated alerting is configured for high-risk events, such as multiple failed login attempts or unauthorized configuration changes. This ensures our security team can act swiftly to mitigate threats, maintaining the integrity and availability of the service in line with NCSC guidance.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: Our incident management process follows a structured lifecycle: detection, triaging, containment, remediation, and recovery. We maintain a formal Incident Response Plan (IRP) that defines clear roles, responsibilities, and escalation paths. In the event of a security incident, we prioritize service restoration and data integrity. We commit to notifying affected customers within [e.g., 24 hours] of a confirmed breach. Every major incident concludes with a 'Lessons Learned' report to identify root causes and update our security controls, ensuring a cycle of continuous improvement and alignment with NCSC operational security guidance.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 7%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 17%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophie@cyberneticlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.