CGI IT UK LIMITED

Enterprise Service Management

CGI’s Enterprise Service Management provides an ITIL-aligned framework for managing IT and business services across complex, multi-supplier environments. Delivered through UK Global Technology Operations, it covers incident, problem, change, configuration, request, access and service level management, using ISO 20000 and ISO 9001 certified processes, continual improvement for auditable operations delivery.

Features

• ITIL-aligned Incident, Problem, Change and Request Management
• ISO 20000 and ISO 9001 certified service processes
• Centralised Configuration and Asset Management (CMDB)
• Real-time SLA and Performance Reporting
• Major Incident Management and Coordination Capability
• Automated Service Request and approval workflows
• Secure role-based access controls
• Multi-supplier service integration support
• Controlled change governance and audit trails

Benefits

• Restore services quickly through structured Incident Management
• Improve service reliability using proactive Problem Management
• Reduce risk through controlled, auditable Change processes
• Gain clear visibility of Service Performance and SLAs
• Simplify Service Requests with automated workflows
• Coordinate suppliers effectively through integrated Service Management
• Improve decision-making with accurate configuration data
• Maintain compliance with ISO-aligned Service Operations
• Reduce disruption during Major Incidents
• Drive Continual Service Improvement through measurable insights

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

380915819499787

Contact

GCA Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT service management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: CGI's ServiceNow ITSM tool is provided as part of a shared mutli-tenancy platform and is not aligned to Government security standards.
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support levels are outlined in the Service Description and relate to Enterprise Service Management. CGI do not provide a Technical Account Manager or Cloud Support Engineer as standard.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CGI has proven and effective on and off-boarding skills, tools, and methodologies. We have successfully transitioned numerous Public Sector clients onto our managed network service. CGI has a dedicated team of managers who specialise in transition and who apply considerable previous experience in this area. CGI will apply its standard transition methodology which has been used in all service on- and off-boarding's within CGI for many years. The transition process is flexible and can be used for both small and large scale on-boarding requirements. ; The approach taken by CGI is to understand the client's requirements and make the transition phase specific to the needs of the client whilst leveraging the experience, lessons learnt and methodology from many years of transition experience.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As part of the service engagement, CGI will work with the client to agree the scope, format, and delivery method for all relevant documentation. This includes design records, configuration details, operational procedures, and reporting outputs. Documentation will be securely transferred using agreed mechanisms, with version control and safe storage practices applied to ensure integrity and ongoing accessibility.
• End-of-contract process: Data retention periods and the handover or destruction of data at contract end will be specific to services consumed and vendor policy at the time that a service and components thereof, are agreed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As part of the service engagement, CGI will work with the client to agree the scope, format, and delivery method for all relevant documentation. This includes design records, configuration details, operational procedures, and reporting outputs. Documentation will be securely transferred using agreed mechanisms, with version control and safe storage practices applied to ensure integrity and ongoing accessibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile service only includes essential features; review and dashboard data.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: ServiceNow's GUI presents a modern, streamlined service interface focused on speed, clarity, and usability. It features a unified header, configurable workspaces, and responsive layouts that adapt across devices. Navigation is simplified through contextual menus and improved search, while forms and lists are clean, fast, and accessible. It enables users to interact with services through intuitive dashboards, guided workflows, and real-time updates, reducing friction and improving task completion across IT, HR, and business services. More details can be found here:; ; https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/get-started/servicenow-overview/concept/next-experience-landing-page.html
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is managed and maintained by ServiceNow. Their accessibility statement can be found here:; ; https://www.servicenow.com/uk/accessibility-statement.html?state=seamless
• API: Yes
• What users can and can't do using the API: CGI do not provide a generic API for our Enterprise Service Management service. We can provide a secure API for ticket brokering functions.; CGI are capable of providing an API subject to client requirements, specification and security. API's are excluded from our pricing,
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our Enterprise Service Management service allows for a number of configurations that can be requested by our clients. Any customisation that the product requires will need to be discussed and agreed with CGI.

Scaling

• Independence of resources: CGI delivers services on platforms that ensure resource independence and tenant separation for each client. We carry out detailed evaluation during the design phase to assess current and projected demand, ensuring each service is provisioned with appropriate capacity. Our teams have extensive experience in planning, monitoring, and alerting on resource utilisation, with regular reporting to track scalability. This ensures each service remains responsive and performant as demand grows. Capacity thresholds and trends are reviewed as part of ongoing service governance to support continuous optimisation and long-term service success.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics will be tailored to each client engagement and aligned with the selected technologies and available telemetry. CGI will define and agree the appropriate metrics during service onboarding, ensuring they reflect the client’s reporting requirements and service objectives. Metrics may include service availability, capacity trends, performance insights, incident volumes, and adherence to agreed KPIs. Where supported by the platform, real-time dashboards and regular reporting will be provided. These outputs will be used to monitor service health, support optimisation, and inform roadmap planning through regular service reviews and collaborative performance discussions.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Any data that is exported via CSV is redacted. ; Data during service - users with appropriate access can export data to a number of formats. Data can be provided at end of contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • JSON
  • PDF
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON
  • PDF
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: CGI guarantee 99.7% availability, though in practice we consistently exceed this metric. SLA's and Service Credits are agreed during contract negotiations. ServiceNow do not offer guaranteed levels of availability, but their commercial cloud is engineered for enterprise-grade availability, with a multi-instance architecture and paired co-location facilities that eliminate single points of failure and support continuous service delivery. ServiceNow's advanced high availability (AHA) architecture uses redundant network paths, database replication, and proactive transfer/failover to maintain service continuity even during maintenance or failures.
• Approach to resilience: ServiceNow’s resilience is built into it's Advanced High Availability (AHA) architecture. Each client instance runs on a multi-instance cloud, with separate application and database processes per client, so maintenance on one client does not affect others. Client data is hosted in paired regional colocation facilities (e.g., Europe) with asynchronous replication, ensuring both sites have synchronized data. Infrastructure components (network, power, DNS, email, core systems) are deployed redundantly across facilities. Regular transfers between co-location sites are conducted proactively for maintenance, and automatic failover restores service if a component or facility fails. Backups occur weekly with daily differential backups, encrypted and stored across paired sites to support recovery.; More details can be found here:; ; https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-sn-advanced-high-availability-architecture.pdf
• Outage reporting: Our monitoring and alert tools will send email notifications in the event of an outage of ServiceNow. Notices would also be included on the clients dashboard (where applicable).; Any outage to our ServiceNow instance would trigger a major incident, and would also be communicated to nominated client stakeholders as part of our Major Incident Management (MIM) process.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled. During onboarding, CGI will define access roles, authentication methods, and approval processes in agreement with the client to ensure secure and appropriate access is maintained throughout the service lifecycle.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Global CISO has a delegate (SBU SBP) in each country plus a team underneath them who are responsible for security across the UK. We write our Security Policy and standards based on ISO27001 for security and ISO9001 for quality. Each control item is detailed in the policy and it is called the Enterprise Security Management Framework. It includes all environments as well as technical, organisation, people and physical security controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: CGI operates dedicated Configuration and Change Management teams, integrated within our IT Service Management (ITSM) framework. This ensures consistent alignment between configuration records and change activity. All changes follow a structured approval process, including impact assessment, scheduling, and post-implementation review. Configuration items are tracked using centrally maintained CMDBs, with updates governed through change controls. Our approach is aligned to ITIL best practices and regularly audited to meet client, security, and compliance requirements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use automated and manual scanning tools such as CrowdStrike and Qualys. We also use threat intelligence to compliment this. There is scanning done in real-time across environments. Patches are deployed based on criticality: Critical - 5 mins, High - 10 mins, Medium - 30mins, or as per the client contract. We get our information on potential threats from CTI, Qualys, Trend Micro, CrowdStrike, and other tools.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: All alerts go into our GSOC 24/7 team, where they are triaged and placed into the security incident handling procedure. We respond when we find a potential compromise as per the incident procedure based on severity. Our incident response times are based on severity: SEV 1 - 20 min, SEV 2 - 1 hour, and SEV3 - 24 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: CGI operates a UK-based Service Desk supported by a dedicated Major Incident Management (MIM) function. Incidents are logged, prioritised, and resolved using our ITIL-aligned ITSM platform, with full visibility and audit trails. Clients can raise incidents via phone, email, or integrated chat, and receive updates through defined communication channels. Our ITSM system supports real-time tracking, escalation, and reporting, ensuring timely resolution and service continuity. Major incidents are managed collaboratively with clear ownership, impact assessment, and resolution plans. All incident handling processes are agreed during onboarding and reviewed regularly to align with client expectations and evolving needs.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS (UK Accreditation Service)
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: CGI’s ISO/IEC 27001 certification applies to the defined scope of services, legal entities, and locations set out in the certificate and associated appendices. Activities, services, or locations outside this defined scope are not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: UKAS (UK Accreditation Service)
• ISO 9001 accreditation date: Tuesday 30 July 2024
• What the ISO 9001 doesn’t cover: CGI’s ISO 9001 certification applies to the defined scope of end-to-end information technology and business consulting services, as delivered by the legal entities and locations listed in the certificate and associated appendices. Activities, services, or locations outside this defined scope are not covered.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C62b32fc-c6a1-4191-b693-75040ca11655
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 68b897db-c248-49c1-944c-6b7087754b00
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.