CYB3R OPERATIONS LIMITED

Cyb3r Operations Platform

The Cyb3r Operations platform provides real-time detection and analysis of disinformation, foreign influence, and third-party threats. It supports narrative tracking, threat actor mapping, and early-warning intelligence to protect national security, supply chains, and public trust across digital ecosystems. The platform is designed for use across government, defence, and enterprise environments.

Features

• Detects disinformation and foreign influence across digital and encrypted platforms.
• Monitors third-party threats across supply chains, vendors, and ecosystems.
• Maps threat actors, botnets, and coordinated inauthentic behaviour globally.
• Forecasts emerging narratives using AI and real-time intelligence feeds.
• Integrates with SIEMs, TIPs, and enterprise risk systems seamlessly.
• Customisable dashboards visualise risks by actor, sector, or geography.
• Provides early-warning alerts for reputational or strategic influence threats.
• Tracks narrative propagation across social media, news, and messaging apps.
• Generates automated risk assessments linked to intelligence and response workflows.
• Offers secure API access for ingestion, reporting, and system integration.

Benefits

• Monitor third-party risks affecting supply chain and sector integrity.
• Identify disinformation before it spreads and damages public trust.
• Take informed decisions using real-time threat intelligence and alerts.
• Enable fast, coordinated response to emerging influence operations globally.
• Automate risk tracking across external actors, content, and geographies.
• Protect brand and mission using predictive narrative intelligence tools.
• Streamline analysis with visual dashboards and risk prioritisation workflows.
• Enhance security posture with integrated influence and reputational monitoring.
• Reduce investigation time through enriched, AI-driven threat actor insights.
• Maintain information advantage through early detection of hybrid threats.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@cyb3roperations.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

381981401889965

Contact

Camilla Chapman
+44 7923 008355
government@cyb3roperations.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Cyb3r Operations platform integrates with SIEMs, threat intelligence platforms, and public sector monitoring tools to enhance narrative detection, threat attribution, and third-party risk analysis. It extends existing cybersecurity, crisis response, and strategic communications systems, while also functioning independently as a standalone platform with full API interoperability.
• Cloud deployment model: Private cloud
• Service constraints: None.
• System requirements: Enterprise application

User support

• Email or online ticketing support: Yes
• Support response times: Response times are governed by a priority-based SLA structure outlined in our service agreement. On average, users can expect an initial response within hours depending on the priority level of the issue raised. For example, Priority 1 issues are acknowledged within 6 hours and resolved within 1 business day. Lower priority issues follow a longer response timeline. SLA terms can vary based on contractual agreements and deployment tiers.; ; Weekend support is available, but response times may vary depending on staffing and severity, and can be agreed contractually dependent on needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible through the platform interface and supports users with screen readers and keyboard navigation. Users can initiate support requests, ask technical questions, and request documentation or assistance in real time.
• Web chat accessibility testing: We have conducted internal testing of the web chat interface using commonly available assistive technologies, including screen readers and keyboard-only navigation tools. This testing focused on ensuring accessibility of input fields, readability of chat content, and navigability for users with visual or motor impairments. Feedback was incorporated into ongoing accessibility improvements.
• Onsite support: Yes, at extra cost
• Support levels: We provide a structured, tiered support model based on incident priority. The service includes 24/7 availability for urgent issues (Priority 1), with defined response and resolution times based on severity. For example, Priority 1 incidents are responded to within 6 hours and resolved within 1 business day. Lower priority issues follow a proportionate timeline.; ; Support is included as part of the standard service, with no additional cost for defined response times. Custom support arrangements, including enhanced SLAs or priority-based workflows, can be agreed separately under contract.; ; A Technical Account Manager or designated liaison is provided for enterprise deployments, assisting with escalations, service continuity, and operational alignment.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: To help users get started, we provide a comprehensive onboarding package that includes both technical integration support and operational training. Each deployment begins with a discovery session to align the platform configuration with the organisation’s threat environment and mission objectives.; ; We offer online training sessions tailored to different user roles - analysts, administrators, and executive decision-makers. These sessions cover platform navigation, threat detection workflows, API usage, and countermeasure deployment. For enterprise and public sector clients, onsite training can also be arranged upon request.; ; Detailed user documentation is provided in both HTML and PDF formats, including step-by-step guides, threat model examples, and glossary references for disinformation techniques. In-platform tooltips and guided walkthroughs help new users understand core features and best practices from the outset.; ; A dedicated support team is available during onboarding to assist with data integration, dashboard customisation, and policy mapping. Advanced users may request technical workshops to configure APIs, data feeds, or automated reporting pipelines.; ; We also offer a knowledge base and regular analyst briefings to keep users informed of evolving threat trends and new platform capabilities. Our aim is to ensure users are fully operational within days, not weeks, with ongoing support available as needed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data through a secure and transparent process. All data, including historical intelligence records, user-generated annotations, alert logs, and API logs, can be exported in structured formats such as JSON, CSV or PDF. Data extraction is completed manually by an authorised operator. Users can initiate data export using built-in platform tools or, where enabled, through API endpoints for partial automation.; ; If needed, our support team can assist in generating full data backups or preparing bespoke exports to ensure compatibility with the buyer’s internal systems. Data extraction requests are fulfilled within agreed timeframes and follow information governance standards appropriate to the buyer’s sector.; ; After the extraction window, all buyer data is securely deleted in accordance with our data destruction policy, unless otherwise instructed. We aim to make offboarding smooth, compliant and fully auditable, with clear documentation provided at each step.
• End-of-contract process: At the end of the contract, the service enters a defined offboarding phase. Users are notified in advance and given a notice period to access the platform, extract data, and complete any final actions. Included in the contract price is secure data export in standard formats, manual operator support for extraction, basic offboarding assistance, and the permanent deletion of data from our systems in accordance with UK data protection regulations. A closure summary report and help with access revocation are also included at no additional cost.; ; Additional costs may apply for extended access beyond the standard offboarding window, bespoke data formatting, third-party system migration, or optional services such as final intelligence briefings, tailored reports, or compliance audits. These can be arranged depending on the buyer’s operational needs.; ; Our aim is to provide a secure, clear and fully auditable offboarding process that protects the buyer’s data rights and supports a smooth transition.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided in accessible formats, including HTML and tagged PDFs. Documents are structured for screen reader compatibility, include descriptive headings, and support keyboard navigation. We also offer alternative formats on request and ensure all critical workflows are illustrated with clear, step-by-step guidance.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Cyb3r Operations platform provides a web-based interface optimised for analysts, decision-makers, and technical teams. It includes interactive dashboards, real-time alerts, and drill-down threat visualisations covering both disinformation and third-party risk. The interface supports keyboard navigation, screen reader compatibility, and responsive design for desktops, laptops, and tablets. Users can customise views to monitor narratives, threat actors, suppliers, and influence risks in real time.
• Accessibility standards: None or don’t know
• Description of accessibility: The Cyb3r Operations platform provides a web-based interface optimised for analysts, decision-makers, and technical teams. It includes interactive dashboards, real-time alerts, and drill-down threat visualisations. The interface supports keyboard navigation, screen reader compatibility, and responsive design across a range of devices and screen sizes.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Users can set up the Cyb3r Operations platform via the API by generating secure access tokens and configuring data ingestion sources, including social media, encrypted messaging, and third-party threat feeds. The API allows users to automate narrative uploads, tag threat actors, and integrate with systems such as SIEMs, TIPs, or internal dashboards.; Users can make changes through the API to monitoring parameters, trigger risk assessments, retrieve structured intelligence, and feed insights into existing workflows. The API supports RESTful endpoints, JSON payloads, and HTTPS encryption for secure data exchange.; However, administrative tasks such as user role management, account provisioning, and access control configuration must be completed through the main web interface for security and audit reasons. API usage may also be rate-limited depending on deployment tier to maintain service stability. Advanced analytics modules, including predictive modelling, require separate activation and are not fully customisable through the API.; Comprehensive API documentation is provided, including authentication procedures, sample code, and integration guidance. Custom extensions and support for specific integration needs are available on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the Cyb3r Operations platform to suit both disinformation and third-party risk monitoring needs. They can adjust threat detection parameters such as monitored narratives, actor profiles, geographic regions, sectors, and third-party entities of concern. Dashboards and alert thresholds can be tailored to highlight reputational, influence, or supply chain risks most relevant to their organisation. Data ingestion sources - including social media, dark web, and third-party supplier feeds - are configurable.; The user interface is fully customisable, allowing teams to personalise layouts, visual widgets, and data views. Reporting outputs, API integrations, and countermeasure playbooks can be tailored to different operational models.; Most customisation is completed through the platform interface, with advanced options available via API for automated input, external integration, and alerting. Administrators control role-based access and permissions. Only authorised users can apply changes. Bespoke modules, including those for enhanced third-party risk intelligence, can be added on request via our support team.

Scaling

• Independence of resources: We ensure users are not affected by the demand of others through internal load analytics and intelligent load balancing. The platform continuously monitors resource usage and automatically distributes workloads to maintain performance. This approach prevents any single user or deployment from impacting the availability or speed of the service for others.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides detailed usage metrics including user activity, API calls, data volume ingested, threat alerts triggered, and response actions taken. These help organisations assess platform usage, operational coverage, and intelligence output.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be downloaded in standard formats such as CSV, JSON or PDF, depending on the type of information being extracted. For more complex data requirements, our support team can assist with structured exports to match the buyer’s internal systems. All exports are encrypted during transfer and comply with UK data protection standards. No specialist tools are required for extraction.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Cyb3r Operations platform is designed for high availability and operational resilience. While specific availability targets and response timelines are agreed contractually, we aim to maintain uninterrupted access to all core platform functions, including dashboards, alerting, and ingestion pipelines.; ; Support is available 24/7 for urgent issues, with response and resolution times structured by priority level. Planned maintenance is communicated in advance and scheduled to minimise user disruption.; ; Service performance and availability are monitored continuously, and incidents are tracked under a defined escalation process. If service disruptions occur due to issues within our control, remedies are considered on a case-by-case basis in line with the support agreement.; ; Clients with specific uptime or redundancy requirements may request tailored SLA terms at the point of contract. The platform architecture supports resilience and load balancing to reduce the likelihood of outages, and our team works closely with clients to ensure continuity and clear communications during any incidents.
• Approach to resilience: We follow current best practice for SaaS.
• Outage reporting: Our service reports outages through multiple channels to ensure timely communication with users. We provide email alerts to designated client contacts in the event of service disruption, including updates on issue status and estimated resolution times. For enterprise deployments, optional webhook-based alerts and service status APIs are available for integration with internal monitoring systems. Text message alerts are also available, depending on client preferences and operational requirements.; While we do not maintain a public dashboard for security reasons, a secure client portal is available for authorised users to view incident updates, planned maintenance schedules and historical availability metrics. Post-incident reports are shared following any major outage, detailing root cause, impact, and remediation steps.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: API key also available
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled through role-based access controls and multi-factor authentication. Only authorised personnel with a defined operational need are granted access, and all actions are logged for audit purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: API key

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We operate under a structured information security framework aligned with recognised standards such as ISO 27001. Our policies cover key areas including data protection, access control, encryption, incident management, and third-party risk. All staff receive mandatory security training and operate under confidentiality agreements.; Information security oversight is embedded within the organisational leadership structure, with regular reviews and controls in place to ensure adherence. We maintain strict access controls, log user activity, and follow secure development principles throughout our processes.; Security policies are reviewed and updated in line with evolving threats, regulatory expectations, and operational requirements. Independent audits and testing may be conducted to validate effectiveness. Clients can request additional information on our security policies under appropriate confidentiality arrangements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service components are clearly defined, documented, and tracked through their lifecycle using version-controlled configuration and infrastructure-as-code practices. Standardised deployments and baselines ensure consistency, with asset ownership assigned to technical roles. Changes follow a controlled process based on size and risk, with security impact assessments including access, exposure, and posture reviews. Higher-risk changes undergo enhanced scrutiny and testing. Emergency changes are permitted when necessary and reviewed retrospectively. Logs and audit trails are maintained for accountability. Regular reviews and lessons learned ensure configurations and changes align with best practice, supporting secure, reliable, and continuously improving platform operations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a structured vulnerability management process to identify, assess, and remediate risks effectively. Threats are identified through technical monitoring, vendor alerts, industry advisories, and operational insights. Vulnerabilities are prioritised based on risk, considering impact on confidentiality, integrity, availability, and external exposure. Critical patches are applied promptly, with standard updates delivered via regular maintenance. Where patching is delayed, mitigations are deployed. Patches are tested where necessary to maintain service stability. Threat intelligence is sourced from trusted providers, vendors, and internal monitoring. Activities are periodically reviewed, with lessons from incidents used to improve defences and ensure continuous alignment with evolving threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a protective monitoring capability to detect and respond to potential security incidents. Security-relevant events are logged across infrastructure, applications, and access controls. Automated alerts highlight unauthorised access attempts, abnormal behaviour, or unexpected changes. Monitoring focuses on high-impact components and exposed services. Suspicious events are triaged to assess severity and initiate containment if needed, such as revoking access or isolating systems. High-risk incidents are prioritised, with response actions typically initiated within hours. Logs are preserved to support investigation. Processes are regularly reviewed and refined based on incidents, evolving threats, and changes to service architecture to maintain effective security oversight.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured incident management process with predefined procedures for common events, including security breaches, performance issues, and deployment failures. Incidents follow standard steps: triage, containment, investigation, resolution, and recovery. Users can report incidents via agreed support channels, with all reports logged, assessed, and tracked through resolution. Significant incidents include updates on impact, actions, and outcomes. Post-incident reports may be shared, covering root cause and corrective actions. All incidents are reviewed to identify improvements, with lessons integrated into related processes such as configuration, change, and vulnerability management. This ensures consistent, transparent, and evolving incident handling across the service.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Overview of threat landscape without providing all insights, which will be provided upon final commercial arrangements.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A5c795f2-520f-4664-8a1a-dcd4b4b4188c
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@cyb3roperations.com. Tell them what format you need. It will help if you say what assistive technology you use.