Preventx Limited

SH.UK Digital Sexual Health - Online STI Service

SH.UK is the only fully integrated, customisable, e-sexual and
reproductive health service that works in partnership with the NHS
and other healthcare providers. We empower our partners to retain
control of clinical management, delivering exceptional value through
our adaptable digital platforms and in-house laboratory.

Features

• Fully integrated end-to-end service model
• Local clinic patient management, or outsource to SH.UK
• In-house ISO 15189 accredited laboratory and packaging / dispatch
• Highly detailed, insightful, and fully customisable reporting
• Customisable patient pathway and secure cloud-based clinical record system
• Comprehensive, proven and safe web-based clinical and safeguarding consultation/triage
• Service-user triage and screening history through cloud-based clinical-record system
• National datasets (such as CTAD) automatically submitted
• Automated service user notifications for kit dispatch, completion, results
• Advanced ‘click-and-collect' style kit model, collected at local clinics/venues

Benefits

• Highly cost-effective cost-per-screen and cost-per-positive
• Flexibility of choice for clinical patient management
• Intuitive cloud-based clinical-record system with training available for clinics
• Customisable consultation/triage process allows alignment with local service requirements
• Exceptional service performance (kit dispatch, return rates and results)
• CQC-registered and MHRA approved pharmacy for dispensing prescriptions
• Live service information/reports available via secure cloud-based reporting hub
• Automated processes reducing workload and overheads
• Clinical expertise and innovation
• Robust, scalable, proprietary platform to meet evolving needs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@preventx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

386313102346062

Contact

Nicola Peters
03333444462
bids@preventx.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SH.UK Digital Sexual Health - Remote Contraception; SH.UK Digital Sexual Health - Digital PrEP; SH.UK Digital Sexual Health - Remote Genital Diagnosis and Treatment
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Access to internet connection

User support

• Email or online ticketing support: Yes
• Support response times: We operate support during business hours (8:00 - 17:00) and working days (Mon - Fri). However, the ability to add support tickets is always available to users. Given the nature of the service we provide we find this currently works for our users. However, we continuously assess this.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes
• Support levels: Due to the nature of the service we provide we have no defined service levels. All users are provided with same level of support, at no additional cost. Support is provided by a customer support and technology team.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Preventx has over 17 years of experience in onboarding new users to their services, which has allowed us to develop a tried and tested mobilisation approach. Onboarding requirements of customers are varied; as such, we work with them to understand their requirements and to develop a bespoke mobilisation package.; ; Onboarding of new customers can include the following training:; ; Remote and/or online training for clinicians who will be using the SH.UK secure cloud based clinical record system to manage patients.; ; Remote and/or online training for clinicians who will be using the SH.UK secure cloud based clinical record system to access reporting tools.; ; Remote and/or online training for clinicians who will be using the SH.UK secure cloud based portal to access reporting tools.; ; Remote and/or online system training for all commissioners requiring aggregate data reporting access through the SH.UK secure cloud based portal.; ; Top up training / support for all local clinicians managing onward care of positive patients in local services.; ; All training is supplemented by key FAQ training documentation, allowing staff to have a key reference guide for their development. Throughout the contract cycle, customers can access the Preventx Head of Service Design, who is available to support, re-train and advise.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Throughout the life of the contract, users are able to export various (anonymised) data from the platform in order to fulfil their specific internal reporting obligations. Also during the time of the contract, users with the appropriate role-based access are able to access service user (patient records) which they are able to transfer information from into their own Electronic Patient Record (EPR) systems. At contract termination, Preventx becomes sole Data Controller for the data generated as part of the contract and as such cannot transfer / extract this data, in line with EU GDPR. All data will then be managed in line with guidelines set out in the Records Management Code of Practice for Health and Social Care 2016 and where data is stored that falls outside of this Code, we have internal processes to ensure that the subject rights under article 17 of the GDPR are met.
• End-of-contract process: At the end of a contract the following processes are implemented with the supplier:; ; Set date for closure of kit request service; ; Set date for closure of kit receipt and laboratory testing services (usually within 1-3 months of the kit request closure); ; Set date for data management access closure (this is agreed with the supplier); ; Preventx adhere to standard data retention periods for the UK; ; Preventx deletion policy anonymises all PID; provision made to return the patient record and this data to the customer as requested by them; ; Final invoice generation; ; There are no additional costs for these end of contract services
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User interface scales effectively to support the screen size of the device used to access the service.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface is a web application that delivers accessible user interface for users to interact with our healthcare system.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None - we have used testing techniques to ensure needs are covered.
• API: Yes
• What users can and can't do using the API: Service Providers can integrate with our testing services through API or file transfer via HL7 or JSON. Core functions are available via the API for placing orders for testing and health products. These orders are processed through our dispatch and lab operations. Throughout the whole journey webhooks are available to notify systems of updates to orders and testing. Test Result date is available by API as data (JSON) and PDF.; Preventx can also accept and publish HL7 messages to integrate with our dispatch and lab operations.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users have the ability to customise significant parts of the service user consultation journey and various branding options. These are implemented during the onboarding process for the service using configuration and internal technology resource.; ; This customisation enables services to personalize triage processes, aiming to provide tailored kits and products to service users through customised triage methods. This involves adjusting the tests and components within the kit, as well as offering personalized advice, safeguarding assessments and call-backs to users during their care pathway.; ; The ongoing care pathways are also configurable allowing custom care pathways to be developed to work along side your clinical teams. These pathways can be tailored to drive efficiency into result management, safeguarding and ongoing care. Changes can be made to user notifications including the content and timings of these notifications.

Scaling

• Independence of resources: Preventx utilise cloud services to host the applications - all applications are monitored 24/7 for issues related to demand. The cloud services offer elasticity in the provisioning of our resources, allowing us to scale to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Preventx’s services are data-rich, we provide a wide range of real-time reporting tools that provide access to a number of key service metrics: ; Gender -Age -Ethnicity -Deprivation decile - Positivity rate by STI -Return rate -Service lookups -Offline test kit reports -Positivity rate by kit distribution channel -Activity rate by channel -Activity tracker -Lab outcomes report -Average cost per screen -Average cost per diagnosis -Spend tracker -Spend tracker by channel/site -User feedback survey report -Local Authority ward report -Local Authority LSOA report -Local Authority population report -Offline kit expiry report -Custom report generation
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Customers/local providers are able to export data from the Preventx system in a number of ways: Raw data export (enables local data analysis). Custom report downloads (custom report design and implementation is provided as part of ongoing consultancy services). CTAD/GUMAD data download (all CTAD/GUMCAD data is submitted by Preventx, however downloads of these submissions are available to customers/local providers).
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • HL7

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We offer 99.9% uptime and have monitoring and support mechanisms in place to ensure that this is adhered to. We generally don't (and are not required) to provide users with refunds if we don't meet availability levels.
• Approach to resilience: Available on request.
• Outage reporting: We would report significant unplanned outages to clients via email alerts and through our account management team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Users log in via username and password using MFA where appropriate. We can also deploy IP whitelisting for specific locations for clinical team access.
• Access restrictions in management interfaces and support channels: Areas of the public facing Preventx platform that will access and display patient data (for example account areas, online test results, etc.) will follow strict rules around the authentication of the user, including the use / option of multifactor authentication (MFA). Clinician access for result management and advisory services is managed via our clinician portal, which is secured via industry standard TLS/HTTPS encryption. In addition to mitigating risk using IP whitelisting and encryption, we can enforce the use of One Time Password (OTP) devices or MFA applications.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Users log in via username and password using MFA where appropriate. We can also deploy IP whitelisting for specific locations for clinical team access.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All organisational policies are developed, maintained, and governed through a secure Information Security Management System (ISMS) aligned with the ISO/IEC 27001 standard, ensuring consistent control, protection, and continual improvement of our information security practices.; ; We have a board-level responsibility around information security where the Chief Technology Officer acts a the Information Governance Lead and Chief Information Security Officer for the business. Information security risks are monitored through a corporate risk register which are also reviewed at each monthly board meeting.; ; We have a Data Protection Officer (DPO) who is responsible for ensuring compliance to the EU GDPR and again our compliance is regularly monitored and reported on at the monthly board meetings.; ; Our information security policies are included as part of our employee handbook and training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Preventx run a robust change management process and have mechanisms in place as part of our software development process to assess the security impacts of any change. We have a clearly defined and documented process around code review and code release that ensures full traceability and auditing of any change. We also ensure that all changes are assessed for data protection requirements and clinical safety needs. We implement annual web application penetration tests to confirm overall security conformance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process is governed by the controls within our ISO/IEC 27001–aligned ISMS, ensuring consistent identification, assessment, and remediation of security risks.; ; We run scheduled vulnerability scans for all applications and devices in our platform. Any vulnerabilities categorised with a severity of high or above are patched within 7 days. Information on vulnerabilities is found via Azure Security Centre and software package management tools.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for common events and users report incidents via our online support portal. For most incidents these tickets and the responses form part of the incident reports. Reports are provided to users via the Account Management Team.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: Wednesday 10 December 2025
• What the ISO/IEC 27001 doesn’t cover: Outsourced development
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 81ef5752-b272-45e7-a30f-9aec5a795a67
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 187690b5-6d3b-4dee-b69a-9c1979e91368
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@preventx.com. Tell them what format you need. It will help if you say what assistive technology you use.