TRUSTMARQUE SOLUTIONS LIMITED

Trustmarque Cribl

Cribl provides a data observability platform designed to help organizations manage, route, and analyze their data more efficiently. The platform includes services such as Cribl Edge, Stream, Search, and Lake. It focuses on optimizing data flows, reducing data costs, and improving the overall observability of an organization's IT infrastructure.

Features

• Provides a data observability platform designed to help organizations:
• manage, route, and analyze their data more efficiently.
• Includes services such as Cribl Edge, Stream, Search, and Lake.

Benefits

• Optimizing data flows
• Reducing data costs
• Improving the overall observability of an organization's IT infrastructure
• Flexible deployment options, scalability, and flexibility;
• to handle diverse data volumes and processing requirements.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

393189525053063

Contact

Trustmarque Bids Team
0845 2101 500
tenders@trustmarque.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Data Lake Management Systems

  Database administration and development

  • Data Modelling

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Our service includes constraints such as a comprehensive third-party risk management process, specific availability or service level requirements for third-party provided products and services, security requirements in service provider contracts, customer communication standards, and opt-in and opt-out requirements for services provided.
• System requirements:
  • Device with a common web browser
  • Device must meet certain security and configuration requirements;
  • Including full disk encryption, operating system-level firewall configuration,
  • Biometric and strong password enforcement
  • Maintaining the current operating system version.

User support

• Email or online ticketing support: Yes
• Support response times: Our technical support operates 24x7x365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support 24/7 365 ; P1 Critical – 1hr response ; P2 High – 2hr response; P3 Medium – 4 hour response ; P4 Low – 24 hour response
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All free tools to support customers Cribl journey ; Cribl.Cloud trial; Hands‑on Sandboxes (safe, prebuilt labs); Step‑by‑step “Getting Started” guides; Training, docs, and community support
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Export to LLM
• End-of-contract data extraction: Customers can retrieve and delete their data securely upon contract termination. We ensure the secure deletion of data through formal data retention and disposal policies and procedures, including hard deletion, sanitization, and anonymization of any retained data.
• End-of-contract process: At the end of the contract, we follow formal data retention and disposal policies and procedures to ensure data is securely handled and disposed of.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our products and services, including Cribl Edge, Stream, Search, and Lake, have interfaces that are part of our data observability platform. These interfaces help organizations manage, route, and analyze their data more efficiently.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Cribl has put a mix of automated and manual assistive-technology testing in place for both the product UIs and cribl cloud.
• API: Yes
• What users can and can't do using the API: Users can set up the service through the API by using the REST Collector for ingesting data and integrating with external systems for routing processed data. Changes can be made through the API by accessing, creating, updating, or deleting resources programmatically. Limitations include the need for authentication via OAuth 2.0, SSO, SAML, and MFA for administrative accounts, and user management typically performed through the web interface and configuration files.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize the Cribl data observability platform by utilizing tools such as Cribl University for training, Cribl Sandboxes for practice, Cribl Concepts Videos for learning key workflows, and community platforms for peer support. Customization options include configuring network and user access, deploying and managing worker groups, and registering and managing organizations. Both customers and end users have access to these customization tools.

Scaling

• Independence of resources: Cribl guarantees that users are not affected by the demand other users place on the service by implementing robust multi-tenancy with strong logical and resource isolation, dedicated environments, and real-time resource management.; Multi-Tenancy and Isolation – Each customer is provisioned with a dedicated AWS account and Virtual Private Cloud.; Resource Management and Performance - Cribl uses distributed processing and lightweight models to reduce system impact and avoid resource contention.; Load balancing - Distributes demand to maintain consistent performance and availability.; Real-time monitoring - Tracks resource usage and triggers alerts for anomalies or high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide quality and performance metrics tied to the agreed scope and service expectations. Performance monitoring tools track application performance and identify potential issues. System resources are monitored to maintain adequate capacity for new, upgraded, or enhanced systems. Established channels and procedures communicate system status, including uptime and performance issues, to users and customers.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cribl

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through an automated export file.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON/NDJSON – Cribl Lake and Lakehouse.
  • Apache Parquet – efficient analytics on large datasets.
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON / NDJSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We leverage AWS infrastructure with redundancy across different regions, specifically using AWS Availability Zones with physically separate data centers. This design supports seamless failover and resilience, minimizing downtime during localized outages. Additionally, we have a business continuity and disaster recovery plan and conduct periodic tests to ensure the effectiveness of these measures. We also have alternate telecommunications services and alternate processing site agreements to reduce the likelihood of single points of failure.
• Approach to resilience: Our service is designed to be resilient through multiple measures. We leverage AWS's robust security services, including AWS Shield and AWS Web Application Firewall (WAF), to mitigate risks such as DDoS attacks. Our systems are designed to scale and withstand disruptions, maintaining availability and performance during adverse conditions. We have geographically resilient hosting options in AWS data centers in US-East and US-West, and redundancies in place to prevent single points of failure. Additionally, we have a comprehensive business continuity and disaster recovery process, including annual testing and updating of disaster recovery plans, predefined Recovery Time Objectives (RTO) goals, and specific response and recovery strategies for prioritized business activities.
• Outage reporting: Our service reports outages through automated alerts that notify IT management of any issues. Logs are generated for all sensitive systems and pushed to a central logging repository with enforced access control. Issues are escalated and resolved through the incident management process.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: We enforce a default 'deny all' access control setting, ensuring that access is only granted explicitly. Authentication mechanisms and role-based access schemes are used to assign and segregate access privileges. Network access control measures, such as system firewalls, limit unnecessary ports, protocols, and services. Access to physical consoles in sensitive areas is restricted to authorized personnel only, and electronically controlled mechanisms are used for entry and exit. User access privileges are periodically reviewed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a documented and approved Information Security Policy and Procedures that include documentation, implementation, approval by management, communication to all employees, monitoring, and periodic reviews. We also have processes for continually improving our information security management system, determining high-level security and privacy requirements, and managing information security risks at alternate work sites. Additionally, we maintain a centralized Policies Repository to securely store, manage, and regularly update all applicable policies, procedures, and guidelines.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cribl has a formal change management process that governs changes to applications and supporting infrastructure based on continuous integration and continuous deployment methodologies. This process includes identification, recording, impact assessment, authorization, testing, approval, communication, fallback procedures, configuration management, and version control. Changes are documented, tested, and approved by authorized personnel before implementation into the production environment. Additionally, we maintain separate environments for development, testing, and production, and use a configuration management tool to ensure consistent configuration across hosts supporting the service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes regular scanning and monitoring of workstations, quarterly vulnerability scans for production systems, and annual penetration tests. We assess potential threats through vulnerability scanners, vendor security feeds, and managed services from cloud and software providers. Patches are deployed based on severity, with critical patches deployed within 7 days, high within 14 days, medium within 30 days, and low within 60 days. Information about potential threats is obtained from industry-standard tools, vendor security feeds, and managed services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We identify potential compromises through user reports, IT resources, and detection services. Potential compromises are reported to the Incident Response Team and categorized based on severity. Our incident response plan outlines clear roles and responsibilities for responding to incidents, ensuring a coordinated response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process includes pre-defined processes for common events, as outlined in our incident response plan. Users report incidents by emailing the Incident Response Team at incidents@cribl.io. Incident reports are communicated internally and externally by the Incident Manager.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Cloud tier, not a time‑limited trial. You can process up to 1 TB/day at no cost. Access to the full product suite (Stream, Edge, Search, Lake) in a fully managed SaaS platform. ; nothing to install, no infrastructure to manage, no license/payment required to get started.; Self-service. No technical support available.
• Link to free trial: https://cribl.io/try-cribl/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Friday 22 November 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Wednesday 25 September 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 16 July 2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 770b0286-b62f-4d8f-a3f8-44b33577be73
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 27d50e1f-0a8d-4755-b0dc-4b1183227761
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.