JOTFORM LTD

Jotform Enterprise

Jotform Enterprise is a secure, no-code platform for creating and managing digital forms,surveys and workflows. It helps organisations collect data, automate processes, integrate with existing systems, and deliver user-focused digital services. The platform supports enterprise-grade security, compliance, scalability, and governance for public sector use.

Features

• No-code form and workflow builder with conditional logic and validations
• Enterprise security including SOC 2 controls, SSO, encryption, audit logging
• Cloud-hosted deployment with regional data residency and scalable infrastructure support
• Integration with third-party systems via APIs, webhooks, and connectors services
• Automated approvals, notifications, and workflow routing based on business rules
• Custom branding, white-labeling, and custom domains for enterprise deployments globally
• Advanced form logic supporting multilingual content, accessibility, and dynamic fields
• Real-time data capture, export, and reporting for operational visibility needs
• Role-based access control enabling granular permissions across teams and departments
• Enterprise onboarding, dedicated support, SLAs, and account management services included

Benefits

• Build and deploy digital forms rapidly without development resources
• Automate manual processes to reduce errors and operational workload
• Centralise data collection to improve consistency and governance
• Accelerate service delivery using reusable templates and workflows
• Enable collaboration through role-based access and shared management
• Improve compliance by enforcing standardised data capture and approvals
• Integrate seamlessly with existing systems to eliminate duplicate work
• Scale services easily without infrastructure management or technical overhead
• Enhance user experience with intuitive, accessible, multilingual digital services
• Increase operational visibility through real-time submissions and process tracking

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud-uk@jotform.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

394573164560164

Contact

Jotform G-Cloud Team
+1-415-742-9682
g-cloud-uk@jotform.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Jotform Enterprise extends platforms such as Salesforce, Canva, Square, HubSpot, Google Workspace, and Microsoft OneDrive, capturing data and triggering workflows. Integrations use APIs, webhooks, and connectors to synchronise records, automate updates, and support business processes without replacing core systems.
• Cloud deployment model: Public cloud
• Service constraints: Jotform Enterprise is delivered as a public-cloud SaaS platform hosted on Google Cloud Platform and cannot be deployed on customer-owned, on-premises, or customer-managed private or multi-cloud infrastructure. Planned maintenance and updates are managed by Jotform, typically outside peak usage hours, and may cause brief, scheduled service interruptions communicated in advance. The service requires modern, supported web browsers and reliable internet connectivity. Advanced security, compliance, or integration features, such as SSO, HIPAA, or SOC 2 controls, may require additional configuration and commercial agreement. Custom integrations depend on third-party API availability and external system limitations.
• System requirements:
  • Modern web browsers including Chrome, Edge, Firefox, or Safari supported
  • Reliable internet connectivity required for accessing cloud-hosted service functionality securely
  • JavaScript enabled and cookies permitted within organisational browser security policies
  • Email service access required for notifications, confirmations, and workflow communications
  • As a SaaS solution, no server or software installation needed.

User support

• Email or online ticketing support: Yes
• Support response times: Jotform Enterprise provides priority email and online ticketing support through its global Customer Success team, operating 24/7/365. Support tickets can be submitted at any time and are continuously monitored. Critical issues receive a response within 1 hour and are typically resolved within 4 hours. High-priority issues receive a response within 4 hours and are resolved within 8 hours. Low-priority issues receive a response within one business day and are addressed in the next scheduled maintenance release. Real-time support calls are available 8:00 am–6:00 pm, Monday to Friday, in the customer’s local time zone.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have conducted web chat accessibility testing with users who rely on assistive technologies, including screen readers (such as NVDA, JAWS, and VoiceOver), keyboard-only navigation, and screen magnification tools. Critical tests for comprehensive and human-centered digital accessibility programs are conducted via the Level Access platform, based on WCAG 2.2 A and AA + EN 301 549 criteria. Additionally, we use WAVE and Axe DevTools to detect accessibility errors on the web chat.
• Onsite support: No
• Support levels: Jotform Enterprise provides comprehensive maintenance and support at no additional cost as part of the base Enterprise contract. Support is delivered through a structured, multi-level model.; ; Level 0: Self-service via Jotform Help Guides.; Level 1: Zoom and email consultations with Jotform Enterprise support engineers.; Level 2: Solution support via the Jotform ticketing system, where issues are logged, tracked, and resolved.; Level 3: Expert support from Jotform Enterprise development teams for complex issues.; ; Enterprise customers are supported by two dedicated teams focused exclusively on the Enterprise segment. Enterprise Frontline Support provides high-touch assistance for incoming tickets, handling triage, investigation, and resolution in line with defined service levels.; ; Customers also benefit from an Enterprise Customer Success Manager (CSM) function. CSMs are product experts who provide strategic guidance, platform optimisation, and adoption support, and act as a liaison with internal product and engineering teams. They may also host live remote sessions to troubleshoot issues or coordinate support activity.; ; Jotform’s global Customer Success organisation includes over 200 team members operating 24/7/365. Optional services such as bespoke training or consulting may be provided at additional cost, agreed contractually.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Jotform Enterprise supports users in getting started through a structured onboarding and enablement approach. New customers receive guided onboarding led by account managers, helping administrators configure accounts, security settings, and user access . Online training resources are provided, including step-by-step tutorials, video guides, and knowledge base articles covering form creation, automation, integrations, and reporting.Live training sessions and walkthroughs can be delivered remotely to support administrator with content tailored to organisational use cases. Documentation is available for both platform features and API usage, enabling technical teams to implement integrations and automations independently. Ongoing support is provided through email, ticketing channels, Zoom support, with access to customer success managers for enterprise customers. This combination of guided onboarding, self-service learning materials, and responsive support helps users adopt the service efficiently, reduce time to value, and build confidence using the platform in line with organisational requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online training
  • Video assets
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can extract their data directly from Jotform Enterprise using self-service tools provided within the platform. Authorised users can export form submissions, uploaded files, and associated metadata in commonly used, open formats such as CSV, Excel, or PDF, ensuring data portability and reuse. Exports can be performed per form or across multiple forms, depending on user permissions.; ; For organisations with larger data volumes or specific requirements, data can also be retrieved programmatically using the Jotform REST API, enabling bulk extraction and integration into other systems. During the contract period, users are encouraged to perform regular exports to support internal retention policies.; ; Upon contract termination, access remains available for a defined period to allow customers to complete data extraction in line with contractual terms. Where required, the Customer Success team can provide guidance on the extraction process. After the agreed retention period, customer data is securely deleted in accordance with Jotform’s data retention and security policies.
• End-of-contract process: At the end of the contract, Jotform Enterprise follows a structured offboarding process aligned with contractual terms. Customers retain access to the service for a defined period to complete data exports and transition activities. During this period, authorised users can extract submissions, files, and metadata using built-in export tools or the API. Once the access period ends, the account is deactivated and customer data is securely deleted in accordance with agreed retention policies and applicable data protection requirements.; ; The contract price includes access to the Jotform Enterprise platform, core functionality for form creation and workflow management, cloud hosting, standard security controls, documentation, and email or ticket-based support. Enterprise onboarding assistance and account management are also included as part of the base service.; ; Additional costs may apply for optional features or services, such as Single Sign-On (SSO), HIPAA or other enhanced compliance configurations, additional user licences, increased storage, advanced integrations, or bespoke training and professional services. These options are agreed contractually and priced separately, ensuring transparency for buyers throughout the contract lifecycle.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Jotform is fully mobile responsive, automatically adapting forms and submissions for optimal usability on smartphones and tablets. Users can access, complete, and manage forms seamlessly across devices without loss of functionality or design. In addition, Jotform provides a dedicated mobile app that supports offline form completion. Forms can be filled out without an internet connection and automatically synchronised once connectivity is restored, making the service suitable for field teams, remote work, and environments with unreliable network access.
• Service interface: Yes
• Description of service interface: The Jotform Enterprise service interface is a web-based, browser-accessible platform designed for usability and efficiency. Users can create, configure, and manage forms and workflows using a visual, no-code builder with drag-and-drop components. The interface provides dashboards for monitoring submissions, approvals, and integrations in real time. Administrative users can manage roles, permissions, security settings, and compliance options through centralised controls. The interface is responsive, supporting desktop and mobile browsers, and integrates with external systems via built-in connectors and APIs. Clear navigation, contextual guidance, and role-based views help users complete tasks efficiently and securely.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct end-user tests on the interface using screen readers. We use WAVE and Axe DevTools to identify accessibility issues. We perform regular scans using Powermapper Sort Site and actively monitor the scan results on the interface.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Jotform Enterprise provides a REST-based API that enables users to programmatically interact with key parts of the service. Using the API, users can authenticate securely, retrieve account information, create and manage forms, access form metadata, and submit or retrieve form submissions. The API supports setting up integrations by enabling automated data capture, synchronising records with external systems, triggering workflows via webhooks, and exporting submission data for reporting or downstream processing.; ; Users can make ongoing changes through the API, such as updating form properties, managing form availability, retrieving user and submission data, and automating notifications or integrations. This allows organisations to embed Jotform into broader digital services and operational workflows without manual intervention.; ; However, there are limitations to what can be configured through the API. Advanced administrative functions, including organisation-level security settings, role and permission management, billing configuration, compliance enablement (such as SSO or HIPAA), and some workflow or template management features, must be managed through the web-based administrative interface. API usage is also subject to authentication, permission scopes, and rate limits to protect service performance and security.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise Jotform Enterprise across multiple functional and administrative areas to meet organisational requirements. Customisable elements include form layouts, survey fields, validation rules, conditional logic, approval workflows, notifications, integrations, branding, and data handling behaviours. Organisations can also configure submission storage, export formats, and automation triggers to align with internal processes.; ; Customisation is primarily performed through the web-based, no-code interface using visual editors, drag-and-drop components, and configuration panels. Advanced users can further customise behaviour through the REST API, webhooks, and integrations with third-party systems. Templates can be reused and adapted to support consistent service delivery across teams.; ; Customisation rights are controlled through role-based access control. Administrative users manage organisation-wide settings such as security options, user permissions, integrations, and branding. Standard users can customise the forms and workflows they are authorised to manage, while end users interact only with published forms. This approach enables flexibility while maintaining governance, security, and compliance across the organisation.

Scaling

• Independence of resources: Jotform Enterprise is delivered on a scalable cloud architecture designed to isolate customer workloads and maintain consistent performance. The platform uses resource allocation controls, load balancing, and autoscaling to manage demand across users and organisations. Usage limits, rate limiting, and monitoring are applied to prevent individual tenants from consuming disproportionate resources. Continuous performance monitoring and capacity planning are used to identify and address potential bottlenecks. This approach ensures that spikes in activity from one customer do not negatively impact the availability, reliability, or performance experienced by other users of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Jotform Enterprise provides service usage metrics through built-in dashboards and reporting tools. Users can monitor form activity, including the number of forms, submissions, submission trends, and response volumes over time. Workflow-related metrics show approval status, form completion rates, and processing progress. Integration and automation activity, including webhook triggers and API usage, can be reviewed to support operational monitoring. These metrics help organisations understand adoption, manage capacity, optimise processes, and support governance and reporting requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users export their data from Jotform Enterprise using self-service tools within the web interface or programmatically through the REST API. Authorised users can download form submissions, attachments, and related metadata in standard formats such as CSV, Excel, or PDF. Exports can be performed per form or in bulk, depending on permissions. Automated exports and integrations can be configured to transfer data to external systems or storage locations. These options allow organisations to securely retrieve and reuse their data throughout the contract and during offboarding.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS / XLSX (Excel)
  • Zip - bulk downloads including file attachments
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS / XLSX (Excel)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Jotform Enterprise provides a high-availability, cloud-based service designed to support continuous access for business-critical use cases. The platform is hosted on Google Cloud Services and benefits from resilient infrastructure, redundancy, and automated monitoring to minimise downtime and service disruption.; ; Jotform offers a service level agreement (SLA) for availability, defined contractually for Enterprise customers. The SLA sets a guaranteed monthly uptime percentage, excluding scheduled maintenance and events outside of Jotform’s reasonable control. Planned maintenance activities are communicated in advance and scheduled outside peak usage hours wherever possible to reduce impact.; ; Service availability is continuously monitored, and incidents affecting availability are prioritised and addressed by the operations and engineering teams. In the event that the agreed availability levels are not met within a given billing period, Enterprise customers may be eligible for service credits in accordance with the terms of their contract. Service credits are applied as a percentage of the monthly service fee and represent the sole and exclusive remedy for failure to meet availability commitments.; ; This approach provides transparency, accountability, and predictable remedies, while ensuring customers benefit from a stable, resilient SaaS service suitable for public sector and regulated environments.
• Approach to resilience: Jotform Enterprise is designed for resilience through a combination of cloud-native architecture, operational controls, and robust datacentre infrastructure. The service is delivered as a SaaS platform hosted on Google Cloud Services, leveraging built-in redundancy, high availability, and fault-tolerant design to reduce the risk of service disruption.; ; The platform uses distributed infrastructure with load balancing and autoscaling to manage fluctuations in demand and maintain consistent performance. Critical components are monitored continuously, allowing potential issues to be detected and addressed proactively. Automated failover mechanisms and redundancy at the infrastructure and application layers help ensure service continuity in the event of component or regional issues.; ; Data is stored on resilient storage systems designed to protect against hardware failure and data loss. Regular backups and tested recovery processes support data integrity and availability. Planned maintenance is scheduled outside peak usage periods wherever possible and communicated in advance.; ; Jotform’s datacentre resilience is underpinned by Google Cloud’s global infrastructure, which includes physically secure facilities, redundant power and networking, and geographically distributed locations. Detailed architectural and resilience information, including recovery objectives and internal controls, can be made available to buyers on request, subject to appropriate confidentiality, to support assurance and risk assessment requirements.
• Outage reporting: Jotform reports service outages through direct customer communications and established support channels to ensure timely awareness and transparency. When a service disruption or degradation occurs, affected customers are notified via email alerts that describe the nature of the issue, its potential impact, and progress toward resolution. Planned maintenance activities are also communicated in advance by email to minimise disruption.; ; Enterprise customers can additionally obtain outage updates through support tickets and direct communication with the Customer Success team, where incidents are logged, tracked, and updated until resolution. Support teams provide status updates, estimated recovery information where available, and post-incident follow-up as appropriate. Incident communication is managed through proactive notifications and responsive support engagement, ensuring customers receive clear, consistent, and actionable information during service interruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Jotform Enterprise management interfaces is restricted through authenticated user accounts with role-based access control, ensuring users only access authorised functions and data. Administrative privileges are limited to designated users and managed centrally. Support channels require account authentication, and tickets are associated with verified organisational users. Access to customer data by support staff is controlled, logged, and limited to authorised personnel following least-privilege principles. Single Sign-On and Multi-Factor Authentication can be enforced to strengthen access controls. All access and administrative actions are monitored through audit logging to support security oversight and compliance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Jotform is PCI/DSS, CCPA and GDPR compliant. Jotform Enterprise is a SaaS solution hosted on Google Cloud Services and Google has multiple compliance offerings. Also, Jotform Enterprise is SOC2 compliant and HIPAA-friendly solution.
• Information security policies and processes: Jotform follows established information security policies and operational processes designed to protect customer data and support regulatory compliance. The organisation complies with recognised regulatory and privacy frameworks, including PCI DSS, HIPAA, CCPA, and GDPR, ensuring appropriate controls for data protection, access management, and secure processing.; ; Jotform Enterprise is delivered as a SaaS solution hosted on Google Cloud Services, which provides a secure, resilient infrastructure and supports multiple compliance and assurance programmes. Security responsibilities are governed through documented policies covering access control, data handling, incident response, secure development practices, vendor management, and business continuity.; ; Information security governance is overseen by a senior executive with organisation-wide responsibility for security. This role ensures that security policies are approved, implemented, and aligned with business and regulatory requirements, and that security risks are reported and managed at an executive level. Day-to-day enforcement is carried out by dedicated security, engineering, and operations teams.; ; Compliance with security policies is maintained through role-based access controls, staff security training, continuous monitoring, and regular internal reviews. Security incidents are documented, investigated, and escalated in line with defined procedures, supporting accountability, transparency, and continuous improvement across all services.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Jotform follows defined configuration and change management processes to maintain service stability and security. Service components are tracked throughout their lifecycle using version control systems, deployment pipelines, and environment inventories. Configuration changes and software updates are documented, reviewed, and approved before release. Changes are assessed for potential security impact through internal review, testing, and validation activities, including dependency checks and regression testing. Security-related changes are prioritised and subject to additional scrutiny. Releases are deployed using controlled rollout procedures, with monitoring in place to detect issues and enable rollback if necessary. This approach supports operational security, traceability, and continuous improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Jotform operates a defined vulnerability management process to identify, assess, and remediate security risks. Potential threats are assessed through automated vulnerability scanning, internal security reviews, external penetration testing, and continuous monitoring. Vulnerabilities are prioritised based on severity, exploitability, and potential impact. Security patches are developed, tested, and deployed promptly, with critical issues addressed as a priority through controlled release processes. Threat intelligence is sourced from cloud provider security advisories, recognised vulnerability databases, third-party security researchers, and findings from independent security assessments, supporting proactive and timely risk mitigation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jotform operates defined protective monitoring processes to detect, analyse, and respond to potential security incidents. Potential compromises are identified through continuous monitoring of system logs, application activity, access events, and anomaly indicators across the platform. Automated alerts and internal reviews are used to flag unusual behaviour or suspected threats. When a potential compromise is identified, it is investigated promptly by security and operations teams, and appropriate containment and remediation actions are taken. Incident response is prioritised based on severity and impact, with critical issues addressed immediately and escalated as required. Customers are informed in line with contractual and regulatory obligations.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Jotform operates defined incident management processes to ensure timely detection, response, and communication. Pre-defined procedures are in place for common events such as service disruptions, security incidents, and data access issues, including escalation paths and response priorities. Users can report incidents through email and online support tickets, which are monitored continuously. Incidents are logged, assessed, and managed by the support and security teams according to severity. Where required, incident updates and post-incident summaries are provided to customers through support channels, outlining impact, actions taken, and remediation steps, in line with contractual and regulatory obligations.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Jotform provides a free version allowing users to create forms and collect submissions with usage limits. It includes core form-building features and basic integrations. Enterprise features such as advanced security, SSO, compliance options, higher storage, SLAs, and dedicated support are not included. The free version has no fixed time limit.
• Link to free trial: https://www.jotform.com/signup/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Tevora Business Solutions, Inc.
• PCI DSS accreditation date: Friday 12 September 2025
• What the PCI DSS doesn’t cover: Jotform’s PCI DSS certification covers Jotform’s own infrastructure and the systems used to securely process payment card data. Customer environments, third-party payment processors, and customer-specific configurations or implementations are outside the scope of Jotform’s PCI DSS certification.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud-uk@jotform.com. Tell them what format you need. It will help if you say what assistive technology you use.