SAADIAN TECHNOLOGIES UK LIMITED

PINS: Prison Intelligence Notification Service

Prisoner Intelligence Notification System (PINS) enables law enforcement agencies to keep track of offenders when they are in prison and when they are released from prison. PINS is a critical intelligence tool, integrating prison data with prolific offender data, outstanding warrants, organised crime groups and electronic monitoring data.

Features

• Location enquiry on any individual in a prison nationally
• Email notifications to police forces flagging prisoner movements and releases
• Track prolific offenders and OCG nominals through the prison system
• Search with limited information such as crime type or address
• Search cell/wing sharing data and historic sentence data
• Automated link analysis between offenders based on prison data
• Configurable and integration ready
• Flexible bulk search facility (NOMIS or PNC) for Excel files
• Automatic matching of warrants and reporting on current electronic tags
• Create groups of offenders to track and analyse

Benefits

• Pro-active notifications enables local law enforcement prepare for prison releases
• Helps mitigate crime impact on communities due to prisoner releases
• Increases visibly of crime associations formed during incarceration
• PINS nominal approach facilitates lifetime tracking of offenders
• Intuitive search capabilities enable pro-active intelligence work in prisons
• User will be automatically notified on movements of flagged offenders
• Tracking of any group of offenders of interest
• Automatic notifications of matches and movements
• Detailed reporting on upcoming releases by crime, nationality, DOB, prison
• Tracking of prolific offenders and special prolific offender notifications

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@saadian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

396022565924166

Contact

Jennie Jablonski/Arwaa York/Cliodhna McGuirk
+447900688218
sales@saadian.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No constraints
• System requirements:
  • The system requirements are closely linked to your business requirements
  • We work with you to understand your business requirements
  • We then recommend appropriate computing resources to ensure accessibility/scale/performance
  • Minimum compute requirements are specified in the service description

User support

• Email or online ticketing support: Yes
• Support response times: Our response times are provided in our Service Description
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: High - Our highest Service Level response is reserved for complete Service Outage. It is expected that the reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond within 1 hour and provide subsequent updates every 1 hour (if required). The escalation level is immediate and the target fix is as soon as possible ; ; Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond within 4 hours and provide subsequent updates every 4 hours (if required). The escalation level is after the initial target fix time and the target fix is within 8 hours.; ; Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if required) the target fix date will be the next schedule release for agreed upon change requests).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the on-boarding process we provide an implementation plan that sets out our approach to platform configuration and deployment; the services of an engineer to manage the deployment and move to production.; We provide monthly online training and onsite training as required.; We provide user training videos and user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will agree a format for the return of a customer's data and return the data in the agreed format. Our support engineer will support a customer throughout the end of contract process to return data and decommission the service.
• End-of-contract process: Included in the price of the contract:; - A support engineer who will provide a plan for the return of data and decommissioning of the service. ; - The support engineer will manage the delivery of this process, including the return of data; ; If the customer has any additional requirements, we can provide these at agreed SFIA rates.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: When customers are off-boarding with us, we provide an plan for the decommissioning of the service and a support engineer will support a customer through this process. If we are managing the service for a customer, we will agree the format for the return of their data, return their data, then decommission the service and securely delete all data held by us.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Responsive HTML5 Web Interface Accessibility standards
• Accessibility standards: None or don’t know
• Description of accessibility: We comply with most of the accessibility standards of WCAG 2.1 A and are working to achieve all the standards
• Accessibility testing: In developing our services we work with users to identify the most likely challenges to participants using the service, including lack of access to the Internet, literacy, use of assistive technology and develop solutions to address these challenges
• API: Yes
• What users can and can't do using the API: Uses can query prison data (e.g. look up offender's prison status) using the webservices API
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most aspects of our services are configurable - either in terms of how the app works (as configured by adminstrators) or in terms of the service levels/computing resources used. Additional data sources can also be added.; Customer can purchase additional PINS professional services at our SFIA rates where additional services are required.

Scaling

• Independence of resources: Each agency has dedicated infrastructure sized for their user base so that one set of users do not impact on service qualilty for other users

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of service metrics such as:; - Application logins ( e.g. frequency, role etc.); - Performance (e.g. number of concurrent users online throughout the day); - Registered interests; - Notifications; Reporting types; • Real-time dashboards; • Regular reports; • Reports on request
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Access to Data is strictly controlled by the Saadian Information Security management system. Policies and processes are in place to ensure that only those with a valid need to access data are allowed and technically able to do so.; Where data is hosted by Saadian in AWS Cloud, data at rest is protected through encryption using AWS Key Management Service (KMS), allowing for AWS-managed or customer-managed keys (CMK). Key services like S3, EBS, and RDS offer default encryption. Data is secured using \(AES-256\) encryption, supported by automated compliance tools like AWS Config and auditing via CloudTrail.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service has functionality built in that will allow users to export data; Data export formats; - CSV; - Other; Other data export formats; - XML
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Data in transit is encrypted. Network connectivity between the buyers network and Saadian services is configured based on the buyers security requirements e.g. private network or public sector network.; A full CHECK compliant ITSHC is commissioned to ensure security of the connection
• Data protection within supplier network: Other
• Other protection within supplier network: Saadian operate an Information Security Management system (including an administrative user Syops) that strictly limits who can access the data; ITSHC are conducted on the service at regular intervals to identify any potential security risks

Availability and resilience

• Guaranteed availability: We can agree availability levels for the service with you - this determines; when the service must be available and limits unplanned downtime (but allows for planned maintenance windows).; Availability is closely linked to infrastructure configuration because we; need to make sure the right infrastructure is in place to support the; expected levels of availability.; Our SLA is included in the Service Description.
• Approach to resilience: Load Balancing The service is accessed through a load balancer that direct traffic to available nodes. This ensures a consistent level of response and single points of failure; Application Monitoring: Application monitoring is configured for all servers and nodes to monitor the performance of physical servers and their specific applications and services. This helps Saadian understand and address problems before they cause full disruption; Clustering: Service Nodes work in clusters that share customer states and information in real time. This allows the service to fail over to another cluster if there is a disruption; Disaster Recovery: DR environments and plans can be put in place in accordance with customer needs to ensure that the service can be recovered in the case of a disaster.
• Outage reporting: Application monitoring tools can be configured to send regular reports and automatic notifications of outages or disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management and support interfaces is controlled by a strict role based access policy. The service is developed in accordance with our ISO27001 compliant Access control Policy
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Saadian's Information Security Policy sets out how we protect Saadian's employees, customers and assets, including information; the responsibilities of management, security manager and other individual responsibilities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Saadian configuration and change Management processes are based upon ITIL best practices and consists of a set of documents, processes and routines that form part of Saadian IT Service Management
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Not applicable
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: There are two levels of Protective Monitoring available with this Cloud service:; ; (i) Saadian captures logging data in relation to e.g. network traffic and infrastructure configuration changes - and guards against known vulnerabilities. This is included the service charge where Saadian our providing Cloud hosting.; ; (ii) Saadian can provide additional operational services such as proactive intelligent monitoring and alerts. This is an additional chargeable service upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: The Saadian Incident Management process is based upon ITIL best practices and consists of a set of documents, processes and routines that form part of Saadian IT Service Management
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Customers are provided with a free trial option, if required. At not charge, we will stand up a standard instance of the PINS service for the customer and the customers will have access to the PINS service for a period up to 3 months.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: AWS Well Architected Certifcation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@saadian.com. Tell them what format you need. It will help if you say what assistive technology you use.