PARALLEL DATA INTELLIGENCE LIMITED

Data led digital solutions with tailored interactive mapping, analytics, reporting & visualisations

Parallel delivers data driven software providing insight for population health management/service commissioning, estates decisions and project monitoring. Includes interactive multi-layered data mapping, intelligent data review, AI/ML, data visualisation, custom BI & KPI reporting, bespoke functionality, travel-time catchments, multiple data overlays inclusive of client datasets, population demographics, trends and forecasting.

Features

• Interactive mapping and data visualisation incorporating clients' own data
• Customisable reporting with flexible import, export and live feed options
• Preloaded with NHS, ODS, Census and ONS data
• Integration with existing systems and linked datasets using APIs
• Live chat integration, resource centre and helpdesk
• Data dashboards, flexible user generated reports, strategic decision-making tools
• Capability for multiple data geometries and user defined boundaries
• Dynamic multi-mode travel time catchment calculation, display and population analysis
• KPI reporting, data export, integration with preferred BI tools
• Efficient data capture, editing and workflow and automation

Benefits

• Data-driven strategic decision making for health, service-planning and estates
• Collaboration and sharing of geographical information with partner organisations
• Seamless integration creating a single source of truth, identifying efficiencies
• Flexible reporting dashboards for user-defined data visualisation and export
• Extensive population, health and property intelligence through multiple data overlays
• Maximising productivity through automated workflow and project management
• Efficient data capture through user-friendly interfaces
• Flexible data import formats, live feeds and data editing modes
• Powerful travel-time analysis for single and multiple sites and services
• Customisable features, display with holistic and enriched insight

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at studio@parallel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

396778902047658

Contact

Claire Harrison
01482 974333
studio@parallel.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None.
• System requirements:
  • Network connectivity
  • Modern Web browser
  • Recommend – i5, 8gb RAM

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all queries within 1 working day, Monday - Friday 9.00am - 17.00pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Solution tested and certified on behalf of 3rd party supplier to ADA SECTION 508, WCAG 2.1AA and reviewed by Accessible360 for accessibility.
• Onsite support: Yes, at extra cost
• Support levels: For any commissioned project a technical account manager is allocated who works closely with customers and the wider technical team. They will act as the first point of contact and provide support throughout the commission from initiation through to project completion and post care. Customers also have direct access to wider team members by email with helpdesk support Monday – Friday 9.00am – 5.00pm. In addition, hosting and maintenance is included with commissioned work for the full contract length.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: The implementation process is designed to be smooth and straightforward, with an easy-to-use onboarding experience that works across end-user devices. Before signing up, users can join product demonstrations to see the benefits of the product in action, understand how the software works, and explore how it’s been utilised in similar case studies.; Once signed up, users are given clear information on how to request approval for access to additional features and data.; Depending on the subscription, a 24/7 online self-service resource centre with FAQs, training videos, user tips, and case studies. Users can also get support from the Parallel team via email or live chat.; Some subscriptions include a dedicated account manager who provides regular check-ins, helps users get the most out of the product, and reviews usage data.; Regular user forums are run to introduce new features, share updates, and give users the chance to exchange tips, learn from each other, and suggest product improvements.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Where applicable, export functionality exists within the system so users can extract data subject to permission levels. Where required, Parallel can also supply full data extracts upon request.
• End-of-contract process: No less than one month prior to the subscription ending, an account manager will be in touch via email automatically with renewal options. For products which are under contract, the end of contract process is clearly set out and agreed in the initial fee proposal and contract terms. Prior to the end of the contract, following client discussion, a fee proposal will be issued to inform the client of the ongoing costs to extend the service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Parallel provides an online 24/7 self-service training resource centre including FAQs, training videos, user insights and case studies available within the product application.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dependent on the product, some content may have different layout, user experience and functionality available.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Restful API for read only data retrival with option filters for a limited subset of datasets based on users permissions and licence terms.; ; API documentation provided through Swagger or equivelant.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Clients can customise our cloud software in a variety of ways including:; user generated reports, user configurable dashboard, user defined exports , user notifications, user defined geographical boundaries, customisable user interface experience

Scaling

• Independence of resources: Our SaaS products and services are designed with scalability and elasticity in mind to ensure increased usage does not hinder performance. Where required, products run in dedicated environments with full resource isolation, data ring fencing and scaling options.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are available on measures such as levels of active and inactive users to inform on user engagement and system adoption, session duration, frequency of use, number of page loads and data calls, geographical distribution of users, date and timestamps.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Different export functionality and capabilities are provided dependent upon the cloud software service, this is always through clear user interface and experience tools.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
  • JPG
  • JPEG
  • PNG
  • TXT
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XLS
  • XLSX
  • XML
  • JSON
  • GeoJSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Parallel provides 99% availability of core functionality within business hours (Mon – Friday, 9am-5pm). User subscription periods will be extended to account for the length of downtime below the SLA.
• Approach to resilience: Available upon request.
• Outage reporting: Users will be notified by a public dashboard or status page within our software to allow them to check the current status of service or any ongoing issues. Email alerts are also issued to users to notify of any planned or unplanned outages or disruptions. We may also use our customer support channels such as the live chat and helpdesk support to inform customers of any issues. We also have social media accounts that users can follow to be kept informed of any critical information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: There are strict controls in place to ensure access is only granted on an as necessary basis to appropriate user roles and required permissions. A least privileges approach is utilised whereby users get the minimum necessary permissions by default and are granted additional permissions only where it is essential for a role to be carried out and is approved.; Access permissions are reviewed if there are any changes in the team (including new joiners, leavers and role changes) at monthly at the information security forum meeting.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Cyber Essentials.
• Information security policies and processes: Parallel's security policies include an Information Security Policy, Privacy Policy, Data Protection Policy, ICT JML Policy and a Digital Media Policy consisting of information risk management procedures and access control procedures. Other processes we follow in relation to information security include; data cleansing, secure equipment disposal, vulnerability management, protective monitoring process, incident management and response, access control testing, configuration and change management. As a team we hold monthly information security forums where we review our software, devices, processes and policies and update the logs and trackers implemented to help us maintenance best practice and the highest levels of competency. We train staff on cyber security and keep them informed of any changes to our security policies or procedures. Information security is championed at board level with quarterly update reports.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management is subject to the same stringent processes and approvals as our source control and is fully audited and automated through our CI/CD pipelines including automated testing and product sign off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our cloud environments are continuously monitored for threats and vulnerabilities by best in breed software applications, including Azure monitor, Azure Sentinel and Defender. The monitoring systems provide automatic notifications of any issue identified. Our cloud environment is automatically patched to the latest stable release and includes critical, security and zero day patching. Security threat information is received from subscribed blobs and actively researched on an at least weekly basis from a variety of sources, including NCSC.gov.uk, Microsoft, Azure Security blog, cybernews, securityweek, kapersky and Infosecurity magazine.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Windows Defender, Azure Sentinel and others are used across all our relevant cloud services for advanced cybersecurity threat identification and prevention. A wide range of potential compromises are monitored and protected by these solutions, covering all services and including automated preventions for database injection, suspicious end-point activity through to Denial of Service attempts. Additional monitoring and alerting is in place for service usage, capacity and connections, and alerts and notifications are generated in real-time, within 1 business hour. Parallel’s stringent and embedded incident response processes are invoked for appropriately prioritised action by the team and contracted 3rd party experts.
• Incident management type: Supplier-defined controls
• Incident management approach: Parallel’s incident management process is documented within its Business Continuity Plan, inclusive of likely industry incidents, which are also highlighted within the Corporate Risk Register.; ; Once an incident is identified by a user, staff member, or monitoring software, the incident level is assessed and the processes to contain and resolve the incident is followed. Dependent on the severity, incident reports are provided to stakeholders through system notifications and emails.; ; Users are able to report any incidents directly through our website, helpdesk, or email.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 60%
• Over £5,000,001: 75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 477ce8f8-6b8d-4c4d-a42f-845d8968f3f7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3629f541-39e1-47b4-9ed6-d784f8969bdb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at studio@parallel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.