CARE NETWORX LTD

Share2care

A cloud-based, purpose-built digital platform combining a user-centric social care support app with an intelligent AI assistant to enable real-time personalised guidance for unpaid carers, care professionals, and care recipients. The solution enhances engagement, supports wellbeing, and improves care navigation across health and social care pathways.

Features

• Secure digital platform for care coordination, communication and task management
• Carer‑focused mobile app designed for unpaid and informal carers
• NHS Login authentication for verified and secure user access
• Interweave connectivity to Yorkshire and Humber shared care records
• Wearable and home‑monitoring device integration for continuous insights
• Personalised care pathways generated from individual needs and context
• Integrated AI assistant providing conversational, natural‑language guidance
• Real‑time navigation for social care, wellbeing and community support
• DTAC‑aligned architecture with GDPR‑compliant security and clinical safety
• Real‑time engagement analytics with configurable reporting dashboards

Benefits

• Digitises fragmented care coordination into one shared digital platform
• Strengthens neighbourhood care teams through unified digital collaboration
• Connects circles of care around each individual
• Supports care at home with proactive digital guidance
• Enables early action using monitoring data and risk alerts
• Reduces avoidable admissions through early digital intervention
• Reduces frontline workload through AI‑enabled self‑service support
• Improves navigation across NHS, local authority and community services
• Reveals unmet need to inform commissioning and service planning
• Improves outcomes for carers and residents via personalised support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alexis@carenetworx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

399782396175023

Contact

Alexis Twigg
07801968340
alexis@carenetworx.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Software construction components
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We will conduct updates for maintenance and improvements as we see fit. These will restrict the service on rare occasions and will form part of any SLA agreed.; We envisage maintenance updates to happen for short period of time each quarter but new updates will prompt the users to download the latest version of the app from their app stores.
• System requirements: User need internet-enabled device or compatible web browser

User support

• Email or online ticketing support: Yes
• Support response times: Automated help support within 2 hours.; Ticketing within 48 hours.; Unique to each SLA /contract to suit customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We supply a different product to a disability charity where they have helped test the web chat to assist user needs.
• Onsite support: Yes
• Support levels: The service is modular by design, delivered using a shared core platform with configurable modules to support different care pathways. Support is provided at a standard level across the core platform, with optional enhanced support available if required.; ; #Standard support (included)#; ; Email-based support during UK business hours.; ; Incident logging, triage and escalation to technical teams.; ; Support for the core platform and deployed modules.; ; Named account manager providing onboarding and deployment support.; ; Guidance on integrations with partner and supplier systems.; ; Cost: Included within the standard licence fee.; ; #Enhanced support (optional)#; ; Extended support hours by agreement.; ; Priority incident response and escalation.; ; Additional support for integrations and pathway configuration.; ; Access to a technical specialist for complex issues.; ; Cost: Priced separately depending on support requirements.; ; #Account management and technical support#; ; Each commissioning organisation is assigned a named account manager who acts as the primary point of contact for service delivery, onboarding and ongoing support. Technical issues are managed by the support team and escalated to specialist engineers where required. A dedicated technical account manager or cloud support engineer can be provided as part of an enhanced support arrangement.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported to start using the service through online training and user documentation.; ; The service is designed to be intuitive and consumer-focused, requiring minimal training for most users. Online user guides and documentation are provided to support onboarding and day-to-day use. Where appropriate, short instructional videos are available within the app to explain key functionality and features.; ; Additional remote support can be provided during onboarding to help commissioning organisations enable the service and support initial user adoption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data within the service is consumer-owned. Individual users retain ownership and control of their personal data in line with data protection legislation.; ; At the end of a contract with a commissioning organisation, consumer users continue to have access to the service and can extract their own data directly from the platform. Users are able to download their personal data in a commonly used, machine-readable format (CSV) to support data portability.; ; Commissioning organisations do not have direct access to individual consumer data and are not considered data owners. As such, no bulk data extraction is required or provided to the commissioning organisation at contract end.; ; Where applicable, anonymised or aggregated reporting data provided to commissioners during the contract remains non-identifiable and does not include personal user data.; ; Data extraction processes are designed to be straightforward, secure, and compliant with UK GDPR requirements, ensuring users can exercise their data rights without additional support or cost.
• End-of-contract process: At the end of the contract with a commissioning organisation, access for that organisation to administrative and reporting features is removed in line with agreed offboarding arrangements.; ; The service is consumer-led and user data is owned by individual users. Consumer users continue to have access to their accounts and data and can download their personal data in a machine-readable format (CSV) in accordance with data protection legislation. No action is required from the commissioning organisation to enable this.; ; Commissioning organisations do not retain access to personal user data at contract end. Any anonymised or aggregated reporting data previously provided remains non-identifiable.; ; Pricing and costs; ; The contract price includes:; ; Access to the core platform and configured modules; ; Standard support and account management; ; Secure hosting and data management; ; End-of-contract offboarding and removal of organisational access; ; Additional costs may apply for:; ; Optional enhanced support arrangements; ; Additional integrations or new modules agreed during the contract; ; Extended configuration or change requests outside the agreed scope; ; There are no additional charges for consumer data access or extraction.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We offer white labelled app for each client where they can access all modules / functionality within the app.; ; One of our modules is the ai modules that enables 24/7 signposting and support that is available via an internet enabled browser. This module is also available within our app.; ; We also provide full analytics to our commissioners (not end users) via an internet enabled browser/device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service is accessed through a secure, user-facing interface.; ; Users access the service via a mobile-first application and a responsive web interface. The platform provides role-based interfaces for carers, care recipients, professionals and commissioners, depending on permissions. Access is provided through standard web browsers or mobile devices, with NHS Login used for authentication where required.; ; The service also includes an administrative interface for authorised users to manage configurations, pathways and reporting.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Our user testing incorporates this on a Quarterly basis.
• API: Yes
• What users can and can't do using the API: We provide APIs to support integration with third-party systems, subject to commissioning requirements and appropriate information governance approvals.; ; What users can do using the API:; -Integrate third-party systems with the core platform to exchange relevant data; -Enable automated data flows to support defined care pathways; -Integrate data from compatible wearable and home monitoring devices where APIs are available; -Configure integrations during onboarding in collaboration with the supplier; ; How users set up the service through the API:; -API integrations are configured during service onboarding or implementation. Setup is managed in collaboration with the supplier to ensure security and interoperability requirements are met. API access is enabled once technical and information governance checks are completed.; ; How users make changes through the API:; - Changes to API integrations, including adding new data sources or modifying existing integrations, are managed through a controlled change process. Updates are implemented by the supplier and tested prior to deployment.; ; API limitations:; - APIs are not self-service and are enabled by agreement; - Users cannot independently change core platform functionality via the API; - API access is limited to approved use cases and data sets; - Integrations with wearable and home monitoring devices depends on third-party API availability
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is modular by design, using a shared core platform with configurable modules that can be deployed to support different care pathways.; ; What can be customised:-; ; -Enabled care pathways and workflows; -User roles, permissions and access levels; -Content, guidance and local service directories; -Reporting dashboards and analytics views; -Integrations with approved third-party systems and data sources; ; Core platform functionality and security controls remain consistent for all clients.; ; How users can customise:; ; Customisation is achieved through configuration rather than code changes. Modules and settings are configured during onboarding and can be updated through agreed change processes. Configuration is supported by the supplier to ensure compliance with security, clinical safety and information governance requirements.; ; Who can customise; Authorised users within commissioning organisations can request and manage configuration changes, subject to permissions. The supplier configures and deploys changes to ensure platform stability, data protection and consistency across deployments.

Scaling

• Independence of resources: The service is hosted on a scalable cloud infrastructure designed to support multiple organisations and users concurrently.; ; Resources are managed to ensure demand from one user or organisation does not negatively impact the performance or availability of the service for others. The platform uses shared but isolated environments, with monitoring in place to manage capacity and performance.; ; Usage is continuously monitored, and resources can be scaled to meet changes in demand. This approach ensures consistent service performance and availability for all users, regardless of overall platform usage

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides access to usage and engagement metrics through a real-time analytics dashboard.; ; The dashboard presents aggregated, non-identifiable data such as user engagement levels, feature usage, pathway activity and trends over time. Metrics are updated in real time to support service monitoring and improvement.; ; Additional reporting requirements can be supported on request, subject to data protection and information governance controls. All metrics provided to commissioning organisations are anonymised and do not include personal user data.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their own personal data directly from the service.; ; The platform provides a self-service data export function allowing users to download their data in a commonly used, machine-readable format (CSV), supporting data portability.; ; Commissioning organisations do not have access to personal user data and do not export individual-level data. Where applicable, commissioners may retain anonymised or aggregated reporting data provided during the contract.; ; Data export is provided securely and without additional cost, in line with data protection legislation.
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is hosted on resilient cloud infrastructure designed to provide high availability and reliable performance.; ; Availability targets and service level agreements (SLAs) are agreed with each commissioning organisation as part of the contract, reflecting the scale, deployment model and service requirements. SLAs typically cover service availability, incident response and resolution times, and planned maintenance arrangements.; ; Service performance is monitored continuously. Where availability falls below agreed service levels, service credits or other remedies may be applied in line with the agreed SLA.; ; No standard, one-size-fits-all availability guarantee is imposed. This approach ensures SLAs remain proportionate and appropriate to each commissioning organisation’s needs.; ; The supplier maintains appropriate levels of insurance to support service delivery, including professional indemnity and employer’s liability insurance, held in accordance with contractual and legal requirements.
• Approach to resilience: The service is hosted on resilient cloud infrastructure designed to maintain continuity, protect against disruptions and minimise downtime.; ; Our cloud platform runs across multiple availability zones within reputable data centres, ensuring that infrastructure and services can continue operating in the event of component or site failure. Redundancy is built into compute, storage and network layers to reduce single points of failure. Backups and recovery processes are in place in line with industry best practice to support restoration of service and data integrity.; ; Service performance and infrastructure health are monitored continually, and automated processes help identify and respond to incidents or degradation of service. Planned maintenance is scheduled to minimise impact and communicated in advance.; ; Detailed architectural diagrams and resilience configurations for our hosting infrastructure are available on request for assurance and audit purposes.; ; This approach supports the government’s cloud security principles for asset protection and resilience, ensuring the platform can withstand, recover, and adapt to service disruptions.
• Outage reporting: Service outages and service-impacting incidents are communicated to commissioning organisations in line with the agreed service level agreement (SLA).; ; The service does not use a central public dashboard. Instead, each commissioning organisation is provided with a dedicated, client-specific status page that displays current service status, incident updates and any required next steps.; ; In the event of an outage, notifications are issued via email to nominated contacts within the commissioning organisation. Updates are provided at agreed intervals until the issue is resolved.; ; Escalation arrangements are defined within the SLA and include access to senior management where required. For critical incidents, escalation may include direct contact with senior stakeholders, including directors, to ensure timely communication and resolution.; ; Outage reporting processes are reviewed regularly to ensure clear communication and effective incident management.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: We also have embedded NHS login embedded as an option within our offering / app. This can be at P5 or P9 level and is dependent on the client requirements.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege.; ; Administrative access is limited to authorised staff with defined responsibilities. Access rights are granted based on job role and reviewed regularly. Authentication controls are applied to ensure only approved users can access management functions.; ; Support channels are restricted to named contacts within commissioning organisations. Sensitive information is shared only through secure communication channels and only with authorised individuals.; ; All access and administrative actions are logged and monitored to support audit and accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: The service complies with recognised UK public sector and NHS governance standards, including Cyber Essentials certification, DTAC alignment, NHS Login compliance, and proportionate Clinical Safety compliance commissioned by an Integrated Care Board. These provide assurance on security, access control, interoperability and safe operation.
• Information security policies and processes: The service follows information security policies and processes aligned with the NHS Digital Technology Assessment Criteria (DTAC), reflecting its use of NHS Login and access to health-related information.; ; Security policies cover data protection, access control, incident management and risk assessment. Clinical safety processes are applied proportionately and governed through a defined clinical safety framework appropriate to the service.; ; Responsibility for information security and clinical safety sits with senior management, with clear reporting and escalation routes for security or safety incidents. Compliance is supported through regular reviews, supplier controls and staff awareness to ensure policies are consistently followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked throughout their lifecycle using configuration and version control processes. Changes to the platform are managed through a formal change management process.; ; All changes are assessed for functional need, risk and potential security impact prior to approval. Security assessments consider confidentiality, integrity and availability. Changes are tested in controlled environments before deployment.; ; Emergency changes follow an expedited but documented approval process with appropriate oversight.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We follow a vulnerability management process aligned with recognised security standards and DTAC requirements. Potential threats are identified through automated monitoring, supplier security alerts and regular reviews of system components. Risks are assessed based on impact and likelihood.; ; Critical security patches are prioritised and deployed as soon as practicable following testing. Non-critical updates are applied through planned maintenance.; ; Threat intelligence is obtained from cloud providers, software vendors, national cyber security advisories and public sector guidance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is used to detect potential compromises and unusual activity across the service. Automated monitoring tools review logs and system activity to identify anomalies and unauthorised access attempts.; ; When a potential compromise is identified, alerts are reviewed and incidents are triaged to assess severity and impact. Confirmed incidents are escalated for investigation and remediation in line with incident management processes.; ; Response times are prioritised by severity, with critical incidents addressed promptly to contain and mitigate risk and notify relevant stakeholders where required.
• Incident management type: Supplier-defined controls
• Incident management approach: The service follows a documented incident management process with predefined procedures for common incident types and severities. Incidents are categorised, logged and prioritised using a defined severity framework.; ; Users report incidents via agreed support channels, including email and service support contacts. Incidents are assessed, triaged and escalated according to impact.; ; Affected customers are notified within agreed timescales and provided with updates until resolution. Post-incident reports are produced where appropriate, including root cause, actions taken and lessons learned, to reduce the risk of recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • NHS Login
  • Interweave (Yorkshire & Humber Patient Care Records
  • NHS App in 2026/27

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free, unbranded version of the service is available for evaluation purposes. This includes access to core functionality and standard features. Advanced modules, integrations, configuration and support are not included. The free version is provided on a limited basis, subject to availability and agreement.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 84ba3d2e-2748-48eb-b729-8457fe403180
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: DTAC

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alexis@carenetworx.com. Tell them what format you need. It will help if you say what assistive technology you use.