DATA LITERACY ACADEMY LTD

Data & AI literacy and enterprise change management programme

Data & AI Literacy Academy provides end-to-end enterprise data and AI literacy programmes designed to build capability, change behaviour, and deliver measurable business value. Services combine cloud-based learning (SaaS), live education, change management, and value realisation to support large organisations at scale.

Features

• Cloud-based SaaS learning platform with enterprise-grade security
• Single Sign-On integration with customer identity management systems
• Custom learning pathways for executives, practitioners, and frontline staff
• Live virtual and hybrid instructor-led training delivery
• Customisable content aligned to organisational strategy and context
• Ongoing platform updates, support, and onboarding
• Integrated AI Coach

Benefits

• Build workforce confidence using data and AI in daily decisions
• Improve decision-making quality across teams and leadership levels
• Accelerate adoption of data, analytics, and AI tools
• Align learning directly to business strategy and transformation goals
• Embed consistent data practices across departments and roles
• Increase productivity through improved data literacy and understanding
• Support cultural change towards evidence-based working practices

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@dl-academy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

401274712559862

Contact

Greg Freeman
07525760476
hello@dl-academy.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Data Literacy Academy’s services are designed to be flexible and cloud-based, with minimal constraints. Buyers should be aware of the following considerations:; ; The OnDemand learning platform is delivered as a cloud-based SaaS service and requires reliable internet access and a modern web browser.; ; Single Sign-On (SSO) integration is dependent on timely access to customer technical contacts and identity management systems.; ; Live education sessions require advance scheduling and coordination with customer stakeholders.; ; No specialist hardware is required, and the service does not depend on specific customer-owned technology beyond standard enterprise IT environments.
• System requirements: Microsoft Teams access

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can use the web chat to ask questions, receive guidance, and access support related to learning content, platform navigation, and general service enquiries. The web chat enables asynchronous communication, allowing users to read and respond at their own pace.; ; The web chat does not support voice interaction, video, or file sharing. Users cannot perform administrative actions, make system configuration changes, or access personal data of other users through the chat. Where requests fall outside the scope of the web chat, users are directed to appropriate support channels.
• Web chat accessibility testing: No testing with assistive technology users has been conducted so far but this is a work in progress.
• Onsite support: No
• Support levels: Data Literacy Academy provides tiered support levels aligned to customer size, delivery complexity, and service requirements. Support is delivered for both the cloud learning platform and associated programme delivery services.; ; 1. Standard support (included for all customers); ; Included with all SaaS licences and service engagements.; ; Support provided:; ; Dedicated Customer Success Manager; Coordinated support across platform, learning delivery, and change activities; Support for onboarding new cohorts and platform usage reporting; Proactive check-ins to review service usage and address issues; Access to platform support via email and web-based support channels; Assistance with platform access, user queries, and learning navigation; Incident triage and issue resolution for platform-related issues; Access to documentation and onboarding guidance; ; Cost: Included in the service price; ; 2. Managed services (optional); ; Support provided: Support for integrations (e.g. SSO) and configuration; ; Cost: Separately priced and agreed based on scope, scale, and duration
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Data Literacy Academy supports users through a structured onboarding and enablement approach designed to ensure rapid adoption and effective use of the service.; ; Onboarding and setup; ; Initial onboarding is delivered in collaboration with the buyer and includes platform setup, access configuration (including Single Sign-On where required), and confirmation of user roles and learning pathways.; ; A customer success team supports the buyer during onboarding and early rollout.; ; Training and enablement; ; Online training is provided through live virtual sessions and/or recorded content to introduce users to the platform and learning experience.; ; On-site training can be provided where required, subject to agreement with the buyer.; ; Documentation and self-service support; ; User guides, onboarding materials, and help documentation are provided digitally and made available within the platform and via email.; ; Step-by-step guidance supports users in accessing learning content, tracking progress, and participating in live sessions.; ; Ongoing support; ; Adoption and usage are reviewed during agreed service check-ins, and onboarding materials can be refreshed for new users or cohorts as needed.; ; This approach ensures users can start using the service quickly while providing appropriate support for both initial rollout and ongoing use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: MP4
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can request the extraction of their data from the service. Data Literacy Academy supports this process in line with contractual, data protection, and information security requirements.; ; Data that can be extracted includes:; ; User account information; Learning participation and completion records; Usage and engagement data; Reporting data generated during the contract; ; Extraction is coordinated by Data Literacy Academy’s technical team to ensure data accuracy and secure handling.; ; Data extraction requests should be made by an authorised buyer representative. Once extraction has been completed and confirmed, remaining customer data is securely deleted or anonymised in accordance with the contract terms and applicable data protection legislation.; ; Timescales and any specific requirements for data extraction are agreed with the buyer as part of contract close-out or offboarding activities.
• End-of-contract process: At the end of the contract term, Data Literacy Academy follows an offboarding process agreed with the buyer.; ; This includes:; ; Confirmation of contract end date and any agreed notice period; Support for data extraction in line with contractual and data protection requirements; Provision of final reports and usage summaries where applicable; Managed closure of user access to the learning platform; Final service review to confirm completion of obligations and discuss any follow-on options; Access to the service ends on the contract end date unless an extension or renewal is agreed in writing.; ; The following may incur additional costs where not included in the original contract scope:; ; Extended or enhanced support arrangements; Additional data extraction, bespoke reporting, or non-standard data formats; On-site delivery costs (for example, travel or venue costs) if not included in scope; Additional customisation or services requested outside the agreed contract; Contract extensions or additional licence periods beyond the original term

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: OnDemand can be accessed via mobile.; Live Learning is best accessed through desktop service.
• Service interface: Yes
• Description of service interface: The service is accessed through a secure, browser-based web interface and does not require local software installation. Users authenticate using standard login credentials or Single Sign-On (SSO) integration with the buyer’s identity management system.; ; The interface provides a clear user experience. Learners are presented with personalised dashboards showing assigned learning pathways, progress status, upcoming live sessions, and completed activities. Content is organised into structured modules with intuitive navigation and search functionality.; ; Live education sessions and events are accessed via embedded links to approved virtual collaboration tools or on-site delivery as agreed. Notifications and reminders are delivered through email.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: No specific testing conducted so far.
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: The service can be customised in the following ways:; ; Learning pathways aligned to organisational roles, personas, and priorities; ; Selection and sequencing of learning modules and live education sessions; ; Branding elements within the learning platform (for example, logos and custom assets like videos and documentation); ; Scheduling and format of live education (virtual, hybrid, or on-site); ; Programme communications, engagement activities, and change management approach; ; Reporting and success metrics aligned to organisational objectives; ; How users can customise:; ; Customisation is achieved through structured collaboration between the buyer and Data Literacy Academy. This typically includes:; ; Discovery and planning workshops to understand organisational context and goals; ; Learner needs analysis to define appropriate pathways and cohorts; ; Configuration of learning journeys and reporting within the platform by Data Literacy Academy; ; Ongoing review and refinement based on usage data, feedback, and programme performance; ; Customisation requests are agreed during onboarding or through ongoing service reviews and implemented by Data Literacy Academy as part of the contracted service.

Scaling

• Independence of resources: Data Literacy Academy delivers its service using a scalable, cloud-based architecture designed to support multiple organisations concurrently while maintaining performance and reliability.; ; The service operates on a logically segregated, multi-tenant model, where each customer’s data, configurations, and access controls are isolated from those of other customers. This ensures that user activity from one organisation does not affect the security or visibility of another.; ; This approach ensures users receive a reliable service experience regardless of demand from other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics available include but are not limited to:; ; User registration and active user counts; Platform login and access frequency; Learning pathway enrolment and participation; Module completion rates and certification status; Attendance at live education sessions and events; Engagement trends over time by cohort or role; Usage of learning content and resources; Platform availability and service performance indicators; ; Metrics are presented through reporting dashboards and summary reports and can be shared with authorised buyer representatives as part of regular service reviews or on request. Metrics support evaluation of adoption, engagement, and learning outcomes aligned to the agreed service objectives.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data Literacy Academy offers limited data export functionality in CSV format from in our Live Learning and OnDemand platforms. Specific data export requests must be submitted to the authorised contact or support channel. Data Literacy Academy coordinates the export to ensure data accuracy, security, and compliance with contractual and data protection requirements.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No import options for users

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Data Literacy Academy delivers its cloud-based learning platform using a resilient, professionally managed hosting environment designed to provide high levels of service availability.; ; The service is designed to achieve 99.5% availability measured on a monthly basis, excluding planned maintenance windows and circumstances outside of reasonable control (for example, force majeure events).; ; Availability covers access to the core learning platform and associated functionality.; Planned maintenance is scheduled, where possible, outside standard UK business hours.; Buyers are notified in advance of any planned maintenance that may impact service availability.; Planned maintenance periods are excluded from availability calculations.; ; Service level agreements (SLAs); ; Availability targets and service levels are defined within the contract or call-off agreement agreed with the buyer. Where required, availability reporting can be provided as part of regular service reviews.; ; Service credits and refunds; ; If the guaranteed level of availability is not met, remedies are handled in accordance with the agreed contract terms. ; ; This may include:; ; Service credits applied against future invoices, or other remedies agreed with the buyer on a case-by-case basis; ; Refunds or service credits are not automatic and are assessed based on the nature, duration, and impact of the availability issue, in line with contractual agreements.
• Approach to resilience: Data Literacy Academy’s service is designed to be resilient through a combination of cloud-native architecture, redundant infrastructure, and operational controls that reduce the risk of service disruption.; ; Further information is available upon request.
• Outage reporting: Email alerts and on-platform alert.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management accounts are centrally managed and protected by single sign-on with multi-factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Data Literacy Academy maintains an Information Security Management System certified against the ISO/IEC 27001:2022 standard.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Data Literacy Academy maintains configuration and change management processes certified against the ISO/IEC 27001:2022 standard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Data Literacy Academy operates a defined vulnerability management process to identify, assess, and remediate security risks. Potential threats are assessed through monitoring of application components, third-party dependencies, and cloud infrastructure, with vulnerabilities prioritised based on severity and potential impact.; ; Threats and vulnerabilities are assessed using real-time monitoring provided by our cloud infrastructure host, as well as subscriptions to industry threat intelligence feeds. Systems are configured to deploy patches continuously.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach is aligned with the ISO/IEC 27001:2022 standard.; ; Data Literacy Academy uses protective monitoring to identify potential security compromises across its services. Monitoring includes review of system activity, access events, and service performance indicators to detect unusual or unauthorised behaviour.; ; When a potential compromise is identified, it is investigated promptly using defined incident management procedures. Appropriate containment, remediation, and recovery actions are taken based on severity and risk. Where required, affected buyers are notified in line with contractual and regulatory obligations.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We are aligned to the standards set out in ISO/IEC 27001:2022 and ISO/IEC 27035-1:2016 documentation.; ; Data Literacy Academy has defined incident management processes for identifying, managing, and resolving service incidents, including pre-defined responses for common events such as access issues, service disruption, or security alerts.; ; Users report incidents via designated support channels, including email. Incidents are logged, prioritised, and managed according to severity and impact.; ; Where incidents affect service delivery or data, authorised buyer representatives are informed in line with contractual and regulatory requirements.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited access to limited content for a small number of key project stakeholders. No fixed time limit (contract-pending) and no customisation possibilities. The intention is to give users an initial understanding of our platforms before moving forward with a wider roll-out.
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.0%
• Between £250,000 and £500,000: 2.0%
• Between £500,001 and £1,000,000: 4.0%
• Between £1,000,001 and £2,500,000: 6.0%
• Between £2,500,001 and £5,000,000: 6.0%
• Over £5,000,001: 6.0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Provider: Tempo Audits
• ISO/IEC 27001 accreditation date: Tuesday 23 September 2025
• What the ISO/IEC 27001 doesn’t cover: Excluded from our ISO certification are:; Outsourced development (N/A as Data Literacy Academy doesn't use any); Physical controls related to work premises (N/A as Data Literacy Academy doesn't have any)
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 17c03768-4913-4c8b-88b5-27c1954ad862
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Creation of outreach activities to create a pipeline of employees for the future contract delivery

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@dl-academy.com. Tell them what format you need. It will help if you say what assistive technology you use.