VODAFONE LIMITED

VBSE Managed Detection & Response (MDR)

The VBSE MDR service comprises of our protective monitoring SOC & SIEM service, enhanced with SOAR and UEBA functionality. Using a combination of techniques to detect anomalous behaviour on Monitored Assets then report incidents and take automated actions according to customised playbooks across your environment from our 24x7x365 managed SOC

Features

• SOC Analysts/Threat team provide detection, incident investigation, alerting
• 24x7x365 UK based security cleared (SC & DV) SOC
• SIEM provides real-time event enrichment, analysis, correlation and detection
• SOAR functionality automates responses and integrates with your ITSM
• UEBA functionality enhances incident detection
• Ingest security feeds from devices producing Syslog or WEF events
• Customer facing portal for viewing real-time incident details
• Remote incident support following incident detection
• TI feeds from multiple industry standard sources
• can ingest security events from devices hosted in public cloud

Benefits

• Remote incident support following incident detection
• Detects anomalous behaviour, incident reports and automates actions from playbooks
• Solution verified by NCSC accredited CHECK security testers
• Customer portal enables your security teams to view real-time incidents
• Reduce your security team workload with automated responses

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

416487718889724

Contact

Frameworks Team
07775671027
frameworks_team@vodafone.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics

  Network security

  • Trusted network access and protection

  Data security

  • Information protection
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Vulnerability scanning, managed firewall, SD-WAN
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None. If any constraints do appear, these will be discussed with the customer at point of contract.
• System requirements:
  • Vodafone recommends minimum of 10Mbps connection for remote monitoring
  • Access to customer environment to enable monitoring

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Resilient Log Collection Environment - 99.99% Availability.; Non Resilient Log Collection Environment - 99.7% Availability.; Prices vary depending on the size and scale of your environment.; 24 x7 x 365 Security Operations Centre; Support is included in the costs. Technical Account Managers and Cloud Support engineers are not applicable to this service, but we do have access to these resources if needed
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Vodafone will work to understand your requirements and provide an appropriate MDR solution. This will be captured via a Customer Solutions Design (CSD) document. As Vodafone provide the monitoring for the customer, no requirement for customer training.; ; Vodafone design, build and implement the Services. Vodafone provide an overview of the Solution as agreed in the consultation. This will be agreed with customer for implementation timelines, scope, and management. Design: Vodafone will commence development of the Playbook to capture the Customer’s Managed Assets IP addresses, hostnames, any threat history, and/or any Customer threat intelligence as well as the review of any applicable Customer security policy to identify how the Security Events will be reported and escalated. Build: Vodafone will procure any equipment/hardware/software licences required. Vodafone will install and configure dedicated virtual servers to act as aggregation points for capture of Security Event Log feeds from across the Monitored Assets and configure its firewalls for onward feed to the SIEM. Vodafone will test connectivity and perform a standard set of tests of the configurations to ensure the configurations set out in the Playbook have been mapped correctly and that the Security Events Logs are flowing from the Monitored Assets to the SIEM.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers can request this to Vodafone when contract ends
• End-of-contract process: If the customer does not continue their contract, then the service will end. Hardware bought for and installed for the customer will continue to be owned by them, unless stated otherwise in their contract with us
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Can be made accessible as required by a customer through request

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Automation playbooks for automated responses to identified incidents can be customised to customer requirements, as agreed as part of contracting the service by the nominated customer contact for this actvitiy

Scaling

• Independence of resources: Each service is dedicated to that customer and resources are determined/agreed as part of the contracting process for that customer

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users cannot directly export their data themselves (outside of the reporting agreed with them at contract), but they can request this via support services
• Data export formats: Other
• Other data export formats: To be agreed with the customer during their request
• Data import formats: Other
• Other data import formats: This is not applicable to this service

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Depending on the services provided by Vodafone, we can transfer data between organisations via IPsec tunneling established over public internet or via private MPLS or SD-WAN networks
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Resilient Solution = 99.99% (Service provided from two VBSE locations with multiple, geographically diverse, log aggregation servers and firewalls) Non-resilient Solution = 99.7% (Service provided with one or more single points of failure within the Vodafone environment, such as a single log aggregation server or single firewall). Where the Service Availability in a Quarterly Measurement Period falls below the Availability Service Level, the Customer shall be entitled to a Service Credit: X ( = % Availability Service Level minus % Service Availability) Service Credit (% of MRC) Non-Resilient Solution - X is between 0.01% and 0.99% inclusive = None X is between 1.00% and 1.99% inclusive = 2.5% X is between 2.00% and 2.99% inclusive = 5.0% X is equal to or greater than 3.0% = 10% Resilient Solution - X is between 0.01% and 0.99% inclusive = 2.5% X is between 1.00% and 1.99% inclusive = 5.0% X is between 2.00% and 2.99% inclusive = 10.0% X is equal to or greater than 3.0% = 20.0%
• Approach to resilience: Our data centres employ defence-in-depth physical, technical, and operational controls to ensure availability, integrity, and security even under stress or failure conditions. These include: ; ; Redundant Powers supplies, with dual feeds from the local power grid into the building, UPS (Uninterruptible Power Supply) systems, and backup generators. ; ; Cooling and HVAC (heating, ventilation, and air conditioning) redundancy, with redundant colling systems to prevent overheating. ; ; Fire Suppression Systems covering the data halls and other operational spaces. ; ; Physical Security controls, including multi-factor access controls, CCTV, mantraps and secure perimeter. ; ; Redundant Network Links from the Vodafone network. ; ; These controls are audited both internally and externally on a regular basis. Further details are available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Customer must provide adequate personnel to assist implementation/ perform the Service. Customer appointed personnel include: (i) representative who has authority to make financial/contractual decisions relating to the Agreement , (ii) a point of contact with relevant technical expertise and knowledge of the Customer’s business and environment to act as an escalation route for the duration of the project design and implementation of the Service, and (iii) at least one central administrative/security contact to handle Security Incident reports from the SOC and available on a 24x7x365 basis. The Customer must keep the list of the Customer appointed personnel up to date
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: The customer does not have direct access into the service, only to the reporting and customer services

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Vodafone maintains a robust Information Security Management System (ISMS) which has been certified against ISO/IEC 27001 since 2005. As a cornerstone of the ISMS, our cyber security policy documents the high-level statement of intent for information security, setting the tone and direction for security activities throughout the organisation. All colleagues receive mandatory information security and data protection training, with regular refreshers and targeted awareness campaigns. We conduct regular assurance reviews of our products and services and the underlying systems which support them. These includes proactive monitoring of day-to-day operational aspects by our second line risk management and compliance functions, and formal internal audits conducted by our team of experienced internal auditors. Any concerns raised by these reviews are managed in accordance with our formal risk management processes, where necessary escalating to senior management. In keeping with the requirements of ISO/IEC 27001, our policies are reviewed at least annually, with any changes filtering down into supporting framework of documents defines the cyber security controls required to ensure that we operate our organisation securely. This ISMS is subject to the required internal and external surveillance and recertification audits by independent internal audit teams and the relevant certification bodies
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service components are tracked throughout their lifecycle using an integrated configuration management database, ensuring accurate asset and configuration data is maintained and synchronised with central oversight systems. Changes are managed through a formal, ITIL-aligned process: each proposed change is assessed for potential security and operational impact, with risk evaluations and approvals required before implementation. Where implemented, automated workflows and electronic integration with partner systems ensure traceability, auditability, and real-time updates. Security considerations are embedded in change assessments, and all changes are documented, reviewed, and subject to post-implementation validation to maintain service integrity and compliance.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vodafone employs an internal vulnerability management process using the CVSS and MITRE ATT&CK Matrix to prioritise vulnerabilities. We are unable to share more details without further consultation
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Vodafone ingests security events across its services into SIEM platforms (which platform depends on the service and data classification) which detect potential security incidents. Analysts monitor these platforms 24x7 and investigate potential incidents in real time as well as performing proactive threat hunting activity. Confirmed security incidents are notified to the Customer within 60 minutes of detection; investigation reports provided within 24 hours of notification of Security Incident conclusion.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Vodafone uses pre-defined, ITIL-aligned processes for managing common incidents, ensuring consistent and efficient resolution. Users report incidents through established channels, where each case is categorised, prioritised, and escalated according to impact and urgency. Incident progress is tracked throughout its lifecycle, with updates provided to relevant stakeholders. Regular service reports summarise incident volumes, trends, root causes, and performance against SLAs, supporting transparency and continual improvement. Processes are routinely reviewed and refined to maintain compliance, drive service quality, and ensure rapid response across all operational environments, regardless of time or complexity
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Friday 16 August 2024
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System covers Vodafone UK mobile, Fixed and UCS Services and the Business Units that enable and support those Services. Locations are identified by the Services and Business Units that they support. All Annex A controls have been deemed applicable in accordance with the Design, Build and Run model & the Statement of Applicability Version 0.1.; ; The Data Centre locations are covered by the Vodafone Group ISO27001:2022 certificate.; ; issued by LRQA - 08/07/25.; Information Security Management System of Vodafone Group functions covering:The Provision, Maintenance and Operations for; Cyber Defence, Data Centres, Network, Infrastructure and Application services for Local Markets and Vodafone Business; Office IT; services, Shared Service Centres and relevant Business Processes.Vodafone Business services includes International Network; Connectivity, Unified Communications, Internet of Things, Cloud & Hosting and Customer Service Desks. This is in accordance with; Statement of Applicability version 19.; ; Therefore all elements of the proposed services are covered by these certifications.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 15 September 2026
• What the ISO 9001 doesn’t cover: Vodafone UK certificate does not cover Vodafone Group, this is covered by a Vodafone Group ISO9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Security Services Ltd
• PCI DSS accreditation date: Monday 7 July 2025
• What the PCI DSS doesn’t cover: This does not cover UC, AWS or Azure. This are covered by separate certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E7b3eb7f-32e7-436f-9d63-b023df698463
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Af87bed1-45db-4396-b5a5-0703ffdc35ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.