INFOSYS LIMITED

Digital Process Automation, Process Mining, Modelling, Low code no Code

Infosys Fluid Digital Process Automation (DPA) combines synergistic digital capabilities to deliver perceptive experiences and build responsive business value chains. Low code, no code tools effectively accelerate the digital transformation of organisations. These platforms employ visual tools to define data, logic, flows, forms, and other application artifacts without writing codes.

Features

• Workflow Automation
• Integration Capabilities
• Real-Time Monitoring
• Reporting and Analytics
• Performance Mining
• Design, Implementation & Validation
• Low-Code / No-Code Development
• Scalability
• Cross-Platform Accessibility
• Security and Compliance

Benefits

• Increased Customer Engagements
• Increased Efficiency
• Better Business Decision Making
• Process Automation and Cost Saving
• Case Management
• Mobile App Development
• Robotic Process Automation
• Platform-as-a-Service
• Process Modelling and Optimization
• Quality Management

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

421537228545824

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Modern browser (Chrome, Edge, Firefox) with latest patches
  • Minimum 8 GB RAM, quad-core processor
  • Stable internet, at least 10 Mbps bandwidth
  • Supported OS: Windows, Linux, macOS
  • Mobile OS: Android 10+ or iOS 13+
  • Database: PostgreSQL, Oracle, or MS SQL Server
  • Application server: Java-based or containerized (Docker/Kubernetes)
  • Antivirus and endpoint protection installed, regularly updated
  • Corporate VPN access for secure connectivity
  • Minimum 20 GB free storage for logs and data

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes
• Support levels: We provide L2 and L3 support and charge as per client's MSA rate or our billing rate. Depending on the business need Infosys can provide both technical account manager and cloud support engineer to support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide onsite training or online training and user documentation is available as well.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Markdown (.md)
  • Microsoft Word (.docx)
  • PowerPoint (.pptx)
  • JSON (for API specs)
  • XML (for configuration)
  • CSV (for data templates)
  • Video tutorials (MP4)
  • Interactive guides (SCORM)
  • Knowledge base articles
  • FAQs in web format
• End-of-contract data extraction: Any applications developed with tools will be handed over to Client
• End-of-contract process: At the end of the contract, Infosys ensures a smooth offboarding process. All applications, workflows, and configurations developed during the engagement are handed over to the client along with relevant documentation and knowledge transfer sessions. Data created or processed within the platform is exported in agreed open formats (CSV, ODF, or others as per client requirement). Access credentials and API keys are revoked, and environments are securely decommissioned following data sanitization standards (cryptographic erasure and secure wipe).; The price of the contract includes:; ; 1. Complete handover of developed applications and configurations; 2. Data export in standard formats; 3. Knowledge transfer sessions and documentation; ; Additional costs may apply for:; ; 1. Extended support beyond contract end date; 2. Migration to new environments or platforms; 3. Custom enhancements requested during offboarding; ; Infosys follows strict compliance and security protocols during offboarding to ensure no residual data remains in our systems.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Digital Process Automation and Low-code No Code tools works on both mobile and desktop and it can also work offline on mobile device.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can:; ; Integrate workflows with external systems via REST/JSON APIs; Trigger processes, update cases, retrieve data programmatically; Configure authentication using OAuth 2.0 or API keys; Access reporting and analytics endpoints for dashboards; ; Users can’t:; ; Modify core configurations outside governed API scope; Access restricted admin functions without proper RBAC permissions
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Infosys ensures multi-tenant isolation using container orchestration and resource quotas. Each tenant operates within dedicated namespaces with autoscaling policies to handle peak loads. Rate limiting and workload prioritization prevent noisy-neighbor issues. Dedicated environments can be provisioned for high-demand clients. Continuous monitoring and proactive capacity planning ensure consistent performance without impact from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: We can create OOTB reports in LCNC tools
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Pega, Appian, Salesforce, ServiceNow, and other leading LCNC platforms.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data at rest is encrypted using strong algorithms (AES‑256) with keys managed in enterprise KMS/HSM. Role‑based access controls and least‑privilege policies limit access. Backups are encrypted and stored separately with retention policies. Sensitive fields may be tokenized or masked. Storage is monitored for anomalies; access and key operations are fully audited.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data through built-in export features or APIs provided by the DPA platform. Data can be downloaded in open formats such as CSV, ODF, or JSON for structured records. Bulk export options are available for workflows, cases, and reports. Secure transfer methods (SFTP or encrypted download links) are used to ensure compliance. Infosys also supports automated scheduled exports and custom scripts for integration with client systems. All exports follow governance and audit controls to maintain data integrity and security.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML,Excel (.xlsx),PDF (for reports)
  • HTML, API-based structured output, YAML
  • Proprietary workflow export format
  • Image formats for dashboards (PNG/JPEG)
  • Log files (.log), Custom formats on request
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML,Excel (.xlsx),PDF (for reports)
  • HTML, API-based structured output, YAML
  • Proprietary workflow export format
  • Image formats for dashboards (PNG/JPEG)
  • Log files (.log), Custom formats on request

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We enforce mutual TLS for service integrations, certificate pinning where applicable, and secure file transfers via SFTP/SSH. Strict firewall rules, DLP controls, and API security (rate limiting, OAuth2) protect exchanges. All keys are rotated under enterprise key‑management. Traffic is monitored for anomalies and alerts are raised per SOC processes.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Zero‑trust segmentation with per‑tenant namespaces, NAC, and strict ACLs. East‑west encryption via service mesh mTLS where supported. WAF and IDS/IPS protect edge and internal services. SIEM correlates logs for real‑time alerts; incidents follow defined playbooks. Admin access requires MFA and is fully audited.

Availability and resilience

• Guaranteed availability: We respond as per the defined SLA and agreed support window. Depending on contract we can provide service credit if we don't meet guaranteed levels of availability.
• Approach to resilience: Our service is architected for high availability and fault tolerance across application, integration, and data layers. Components are deployed in redundant zones with load balancing and autoscaling to absorb traffic spikes and isolate failures. Stateful services use clustered databases with synchronous replication and automated failover. Routine online backups, point‑in‑time recovery, and tested disaster‑recovery runbooks meet contracted RTO/RPO. Platform health is continuously monitored (APM, log analytics, synthetic probes) with alerting to 24×7 support. Configuration is managed through IaC and CI/CD with blue‑green or canary releases to reduce change risk. Security controls (MFA, RBAC, encryption in transit/at rest) protect availability from misuse. Capacity planning is proactive, and DR/BCP tests are performed periodically; results are shared during governance reviews. For deployments hosted in client or hyperscale datacentres, underlying facility resilience (power, cooling, network diversity, certifications) is leveraged; detailed datacentre architecture and diagrams are available on request.
• Outage reporting: As per agreed SOPs Infosys can report any outages in the form email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Admin and support access require MFA and RBAC with just‑in‑time elevation. Privileged actions are executed over secure channels (VPN/SSH/TLS) and captured by audit logs. Break‑glass access is time‑bound, approved, and reviewed. Ticket‑based support workflows restrict data visibility by role and are monitored for anomalous activity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Infosys’ Information Security Policy framework is aligned and certified to ISO 27001:2013 Information Security Standard. The information security framework is supported by a set of supplementary policies, procedures & standards aimed at achieving the enterprise level information security objectives.; The Information Security Policy provides an overview of the below areas: ; 1. Security Governance ; 2. Security Management ; 3. Security Measurement and Improvement ; 4. Risk Management ; 5. Supplier Risk Management ; 6. Threat and Incident Management; 7. Technical Security Management; 8. Asset Management ; 9. People Management ; 10. System Access ; 11. Physical and Environmental Security ; 12. System Acquisition, Development and Maintenance ; 13. Operations Management ; 14. Networks and Communications; Infosys’ Information Security policies and procedures are internal documents and cannot be shared. However, the same can be showcased to the Customer through live meeting/WebEx or during campus visit/audits by the Customer.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We manage configuration and change through a controlled SDLC with CMDB tracking of all components from onboarding to retirement. Changes follow formal RFCs, impact assessment, and approvals via CAB. Security impact is evaluated (threat modeling, dependency review), with segregation of duties and rollback plans. Deployments use CI/CD with versioning, peer reviews, and automated tests; releases follow blue‑green/canary strategies. All changes are logged, auditable, and monitored post‑deployment with KPIs, while emergency changes are time‑boxed, documented, and reviewed retrospectively.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Infosys has a well-defined vulnerability assessment program in place to assess the vulnerabilities in its infrastructure & applications. Regular vulnerability assessment on Enterprise endpoints are performed every quarter. Servers, IOT (Internet of Things) assets and network devices are assessed based on the criticality score of the entity. ; For applications, a comprehensive vulnerability management approach is taken where the applications are assessed using SAST (Static Application Security Testing), DAST(Dynamic Application Security Testing) and manual methodologies. ; Penetration testing (PT) is conducted on sample internet facing infrastructure and applications by Information Security Group(ISG) as well as an independent external agency.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Infosys has deployed SIEM (Security Information and Event Management) platform which is an event and log monitoring & management platform at enterprise level. As per the recommended logging enabled, the SIEM (Security Information and Event Management) platform collects logs from various enterprises devices (servers, network devices, firewalls etc.). The log monitoring is done based on the use-cases which are configured on the platform on certain criteria and logic. The tool has the capability to correlate among logs from different types of devices and trigger alerts on any suspicious activities detected in the logs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a defined incident lifecycle aligned to ISO 27035: triage, containment, eradication, recovery, and lessons learned. Playbooks exist for common events (P1 outages, security alerts, API failures). Users report incidents via the service desk, email, or portal; P1s also accept phone escalation. Status is communicated through ticket updates and agreed channels. Incident reports (initial, interim, RCA) are shared within SLA, including timeline, impact, corrective actions, and prevention measures. All incidents are logged in the ITSM tool, reviewed in CAB/governance.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.