BIGSPARK LIMITED

PRISM

PRISM is an AI governance and risk management platform that enables organisations to document AI use cases and align engineering and regulatory compliance: from contextual strategy and intent to technical assessments. The platform creates AI development factory 'spaces' in which to operationalise AI development and deployment. It motivates stakeholder contribution.

Features

• Prescriptive tailored AI adoption pathways per use case
• Five step adoption pathways simplify work effort
• Regulated 12 point Responsible AI methodology is given
• Regulatory (tech) starter packs for test and assurance provided
• Critical documentation for all stakeholders delivered. KPIs monitored
• Version control and organisation of assets
• Collaboration is motivated across stakeholders
• Ownership and accountability is clear and tracked
• Stores and manages assets and versions per pathway
• Synthetic Data generation and experimentation

Benefits

• Traceability and auditability to Law and Regulation in jurisdiction(s)
• Cross organisation stakeholder collaboration
• Explainability through documentation
• Creation and management of data and privacy posture
• Clear statements of accountability for GRC
• Enables Human in the loop culture and assessments
• AI testing and assurance with synthetic data
• Administration and management of AI assets
• Auditable decision making and tracking
• Assures Responsible AI internationally for trade

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ellis.calland@bigspark.dev. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

424069793296053

Contact

Ellis Calland
07391092953
ellis.calland@bigspark.dev

About the service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are few constraints. We follow a law as models, configurable design. The solution can be white labeled and tailored to you. the prior question required me to say whether this is public, private, or hybrid cloud. It can work with all
• System requirements:
  • Host and register in cloud infrastructure of choice
  • Integration with IAM system of choice
  • Specify Model End points and Data Storage
  • Choose Compute provider
  • Select AI monitoring and instrumentation provider of choice

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: SLA to be agreed under contract
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Standard chatbot service available through corporate site.
• Web chat accessibility testing: No webchat testing with assistive technology users performed to date. Could be undertaken
• Onsite support: Yes, at extra cost
• Support levels: Support levels will be provided on a time and materials basis and will be negotiated within the terms of our support contract agreement.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We offer workshops and /or an onboarding self assessment
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: They send a request for data removal at end of contract. We comply with GDPR
• End-of-contract process: The standard contract includes the licensing of the AI Management SAAS. We support use and completion of the SAAS via a Time and Materials contract. It is our goal to white label the SAAS and train our clients to manage and maintain their AI independently
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Through web site.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Features are equivalent. Different layouts adopted for user experience and design benefit.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface enables humans to describe the intent of an AI , evaluate the ROI of the AI development and monitor the AI against the declared intent
• Accessibility standards: None or don’t know
• Description of accessibility: The services is accessible through a standard web and mobile interface
• Accessibility testing: None to date. This could be accommodated
• API: Yes
• What users can and can't do using the API: The API is in development. To this end we are willing to accept feature requests.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Assurance varies by jurisdiction, use case, KPIs and industry.; Users can customise the service by selecting different parameters, and this level and through subsequent conditional logic. Users are expected to configure this to optimise the risk and opportunity outcomes for their AI

Scaling

• Independence of resources: To be discussed on inquiry

Analytics

• Service usage metrics: Yes
• Metrics types: This is configurable and is a part of the use case and set up of the PRISM service. We can show you the list of service usage metrics supplied by default on request.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data at rest is protected using AES-256 encryption. We utilise AWS Managed Keys via the AWS Key Management Service (KMS) to encrypt our Amazon RDS instances and associated backups. This ensures that the underlying physical storage is encrypted at the hardware layer, and access to the data requires authenticated requests through AWS's hardened identity and access management system.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users are able to maintain and manage their data as ever they choose. They become system administrators of their data
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Markdown
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We utilise AWS API Gateway as a managed secure entry point, which provides native DDoS protection and Throttling to protect the backend. Data is transmitted via TLS 1.2+ to the Gateway and then injected into our private network via an AWS VPC Link. This creates a 'one-way' private integration: the backend is hosted in a strictly private subnet with no Internet Gateway and no public IP addresses, making it unreachable from the public internet except through the authenticated API Gateway.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data within the VPC is protected through a layered 'Zero Trust' approach. This includes enforcing TLS 1.2+ for all internal service-to-service and service-to-database communications. Furthermore, we leverage the AWS Nitro System for automated hardware-level encryption between instances. Access is strictly controlled via Security Groups and IAM Roles, ensuring the principle of least privilege. All AWS service traffic is routed privately via VPC Endpoints to ensure it never leaves the secure AWS network boundary.

Availability and resilience

• Guaranteed availability: We guarantee a service availability of 99.9% (Monthly Uptime Percentage). This is supported by our architecture within the AWS London (eu-west-2) Region, utilising multiple Availability Zones to ensure high availability and automatic failover.; Our SLA is consistent with the AWS Service Level Agreements. Availability is calculated as the total number of minutes in a month, minus the number of minutes of 'Downtime' experienced. Downtime is defined as any period where the API or Frontend is unreachable due to server-side failure (excluding scheduled maintenance).; We refund 2% of the contract value for each month availability is below this threshold.
• Approach to resilience: Our service is built on AWS using a Multi-AZ (Availability Zone) architecture to eliminate single points of failure. If one data centre fails, traffic is automatically rerouted by our Application Load Balancer to healthy instances in other zones.; The database layer utilises Amazon RDS Multi-AZ, providing synchronous data replication and automated failover to a standby instance in a separate facility, ensuring zero manual intervention is required during a site-level outage.; Our infrastructure inherits the physical resilience of AWS Global Infrastructure. Each Availability Zone is physically separated by miles to minimise the risks.; We maintain automated daily backups with a 35-day retention period. These are stored with 99.999999999% durability across multiple facilities.
• Outage reporting: Email alerts and Slack Alerts to a dedicated team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: We enforce a strict Principle of Least Privilege for all management interfaces. Access to the AWS Management Console is restricted to senior technical staff and requires MFA. We use IAM Roles to ensure staff only have the permissions necessary for their specific tasks.; Our resources are located in Private Subnets with no direct SSH/RDP access. Administrative tasks are performed via secure, logged Infrastructure as Code deployments, eliminating the need for 'bastion hosts.'; Support staff have no access to production databases or the underlying VPC infrastructure. All actions are logged via AWS CloudTrail, providing audit trail of all management activity."
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: While we are not currently formally certified, our security governance framework is strictly aligned with ISO/IEC 27001 and the NCSC Cloud Security Principles. We leverage the certified infrastructure of Amazon Web Services (AWS), which holds ISO 27001, SOC 2, and PCI DSS Level 1 certifications. Our internal governance includes documented Access Control Policies, Incident Response Plans, and Data Protection Impact Assessments (DPIAs), ensuring our 'Shared Responsibility' for security is managed to professional standards.
• Information security policies and processes: Our security governance is modelled on the ISO 27001 framework and aligned with the NCSC Cloud Security Principles. This ensures that our internal policies, such as Access Control (RBAC), Data Encryption, and Incident Response, follow internationally recognised best practices. Furthermore, we leverage the ISO 27001 and SOC 2 certified infrastructure of AWS to ensure these principles are enforced at the physical and network layers.; ; Security is overseen by our dedicated DevOps team, who report directly to the CTO. We utilise AWS CloudTrail and IAM Access Analyser to provide the leadership team with visibility into infrastructure changes and identity risks.; ; We ensure policy compliance through a layered system of automated enforcement and human verification. We use AWS Service Control Policies (SCPs) and Security Groups to 'hard-code' our security rules directly into the cloud environment, which automatically prevents unauthorised network changes within our VPC. Our entire infrastructure is defined as code (IaC), which, alongside our application code, undergoes strict, mandatory peer-review processes and security awareness training for all employees. This verifiable process ensures our documented policies are actively enforced in our production environment, from code check-in to deployment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We manage our services through three isolated environments: Develop, Staging, and Production. All components are tracked via Infrastructure as Code (IaC) in Git, providing a full audit trail from creation to retirement.; Changes are assessed for security impact through mandatory Peer Reviews, no configuration reaches Production without secondary approval. We validate all modifications in the Staging environment which mirrors Production before deployment. This lifecycle is continuously monitored via AWS CloudTrail, ensuring that only tested, authorised, and security-vetted changes are promoted to the live environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow a Supplier-defined vulnerability management process leveraging the AWS Shared Responsibility Model. By using AWS Fargate, the underlying guest OS and hypervisor are automatically patched by AWS. We secure the application layer by frequently rebuilding container images with updated base packages and monitoring dependency advisories. Amazon RDS is configured for Automatic Minor Version Upgrades to patch engine vulnerabilities during maintenance windows. This approach, combined with hosting components in a VPC Private Subnet, ensures a 'defence in depth' strategy that isolates our services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a Supplier-defined monitoring strategy using Amazon CloudWatch and VPC Flow Logs to track internal traffic and performance. AWS CloudTrail maintains a 24/7 audit log of all administrative actions and API calls for security auditing. At the network perimeter, we leverage AWS Shield Standard for automated DDoS protection. This ensures all traffic entering our VPC is inspected for malicious patterns, providing a robust, multi-layered approach to threat detection and service availability.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow Supplier-defined processes for common events, including DDoS attempts, unauthorised access, and service outages. Our technical team uses CloudWatch and CloudTrail as 'tripwires' to trigger pre-defined containment and recovery workflows.; Users can report incidents 24/7 via support email address. Once reported, incidents are triaged within 4 hours by our Technical Lead.; Following resolution, we provide users with a Formal Incident Report. This includes a summary of the event, the root cause, actions taken and a remediation plan to prevent recurrence. All administrative actions taken during the response are logged via AWS CloudTrail to ensure a transparent and auditable record.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: To be agreed on arrangement of service

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ellis.calland@bigspark.dev. Tell them what format you need. It will help if you say what assistive technology you use.