BECHTLE LIMITED

Bechtle Vision

Bechtle Vision is a smart monitoring platform for public sector environments, combining IoT sensors and network analytics to deliver real-time insights on air quality, occupancy, and device health and helping create safer, healthier, and more efficient spaces while reducing operational costs.

Features

• Air Quality Monitoring – Tracks CO₂, temperature, and humidity levels.
• Occupancy Detection – Monitors room usage for safety and efficiency.
• Energy Usage Tracking – Provides real-time power consumption insights.
• Tamper Detection – Alerts on unauthorised access or equipment interference.
• RAG Status Alerts – Simple indicators for quick action.
• Centralised Dashboard – Unified view of IoT and network data.
• Mobile Device Visibility – Tracks connected devices for compliance.
• Rapid Wireless Deployment – Easy installation in any public space.
• API Integration – Connects seamlessly with other vendors systems.
• Customisable Sensor Suite – Tailored sensors for diverse needs.

Benefits

• Healthier environments – Maintain safe air quality and occupancy levels.
• Lower energy costs – Optimise heating, cooling, and power usage.
• Regulatory compliance – Support environmental and building standards easily.
• Enhanced security – Detect tampering and unauthorized access instantly.
• Simplified management – Central dashboard for multi-site visibility.
• Fast deployment – Wireless sensors install quickly anywhere.
• Prevent downtime – Proactive alerts stop failures before impact.
• Better decisions – Actionable data for sustainability and planning.
• Scalable solution – Expand easily across campuses and facilities.
• Seamless integration – Works with existing network infrastructure.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

428713010885813

Contact

Public Sector
01249 467900
publicsector.uk@bechtle.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  Deployment centric application platforms

  • Cloud Deployment-Centric Application Platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bechtle Vision extends our Managed Services, Network as a Service (NaaS), IoT as a Service (IoTaaS), and integrates with a wide range of 3rd party services, providing a unified dashboard for IoT, network health, and device compliance monitoring.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Bechtle Vision supports only approved IoT sensors and network hardware, requires either cloud or on-prem collectors, and depends on API connectivity for integrations. Service availability aligns with Bechtle's managed service contracts and may include scheduled maintenance windows.
• System requirements:
  • Collector Deployment: Either cloud-based or on-premises
  • Network Connectivity: Reliable internet or LAN for API/Dashboard
  • Browser Access: Modern web browser for the dashboard
  • Integration Readiness: API access to linked platforms

User support

• Email or online ticketing support: Yes
• Support response times: 8 second average time to answer phone, 10 minute average time to answer emails, 40% first line resolution of service tickets.; ; We categorise tickets by three prioritisation levels:; ; Critical: target resolution time 1hr; Major: target resolution time 2hrs; Minor: target resolution time 48hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Planned compliance with WCAG 2.2 AA/AAA and EN 301 549 when implemented
• Onsite support: Yes, at extra cost
• Support levels: Bechtle Vision – Support Levels; ; Bechtle Vision provides direct access to Bechtle's Service Delivery Management (SDM) team through the integrated "Ask My SDM" feature, and customers may offload operational tasks for proactive monitoring depending on their subscribed services.; ; Bechtle Support Tiers; ; 1. Essential Support; ; * Email & portal-based support; * Business-hours assistance; * Basic incident response; * Included SDM access via "Ask My SDM"; ; 2. Enhanced Support; ; * Extended-hours support; * Proactive system monitoring; * Faster response SLAs; * Quarterly service reviews; * Optional add-on TAM; ; 3. Premium Support; ; * 24/7 monitoring & support; * Dedicated Technical Account Manager; * Cloud Support Engineer for integrations; * Monthly optimisation reviews; * Priority escalation handling
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Bechtle deliver:; - Online training sessions to introduce dashboards, alerts, and integrations.; - Onsite training for teams needing hands-on operational guidance.; - User documentation and quick-start guides covering dashboards, sensors, and system configuration.; - Support from Bechtle's Service Delivery Management (SDM) team, who can advise during rollout.; ; Together, these approaches help users quickly become confident in using Bechtle Vision.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Bechtle Vision contract ends, customers have the ability to export all data they own. This would usually include environmental readings, network health metrics, device logs, alerts, and dashboard configurations.; ; Users would typically extract data through:; ; 1. Self‑Service Exports; ; * A downloadable export (CSV, JSON, or Excel) from the Vision dashboard.; * Bulk export tools allowing selection of date ranges, sensor sets, or sites.; ; 2. API-Based Extraction; ; If API access was enabled during the contract, users can pull historical telemetry, alerts, and metadata before access is disabled.; ; 3. Assisted Data Export; ; Bechtle's Service Delivery Management team can provide:; ; * A full dataset archive (encrypted ZIP); * Documentation describing fields and structures; * Optional chargeable professional services for complex exports; ; Limitations; ; * Exports must be completed before the contract fully terminates.; * Third‑party data (e.g., SaaS telemetry) may have restrictions due to vendor licensing.; * Dashboard layouts and custom mappings may export only as configuration files, not interactive formats.
• End-of-contract process: At the end of a Bechtle Vision contract, access to the platform typically begins a "managed wind‑down period".; ; First, customers are given a "defined offboarding window" (usually 30–90 days) during which they can continue accessing dashboards, export data, and request support. Bechtle would notify the customer of key dates, including when data access ends and when services are deactivated.; ; During this period, Bechtle's Service Delivery Management team would normally assist with data extraction, provide any required documentation, and guide users through shutting down integrations (e.g., disconnecting SaaS services or removing API keys).; ; Once the contract fully ends, user accounts are deactivated, integrations are disconnected, and data is securely removed from Bechtle's systems after a retention period agreed in the contract (commonly 30–180 days). Hardware sensors or gateways provided as part of a service bundle are either returned, purchased, or decommissioned, depending on the customer’s arrangement.; ; If desired, Bechtle may offer paid offboarding services, such as data archiving, migration assistance, or support transitioning to a successor system.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: On desktop, users can expect a fuller dashboard layout with more simultaneous metrics visible, easier navigation, and richer drill‑downs.; ; On mobile, the experience is likely simplified, stacked views, reduced chart density, and touch‑optimised controls, making it better for quick checks rather than detailed analysis.
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: Bechtle Vision includes REST API for integrations. Users can register sites, upload sensor IDs, and connect to SaaS services by submitting API keys. They can update thresholds, refresh device data, and rotate credentials. Users cannot create dashboards, manage user roles, or reconfigure core system settings through the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise Bechtle Vision in several meaningful ways to tailor the platform to their operational, environmental, and compliance needs.; ; Customisation typically begins with dashboard configuration: users can choose which KPIs, sensors, device groups, or service indicators appear, and rearrange tiles to prioritise the most important information. Environmental and device‑related thresholds, such as temperature, humidity, CO₂ levels, occupancy, or network compliance, can also be personalised to trigger alerts that match local policies or building requirements.; ; Administrators manage system-wide customisation using the platform’s settings and configuration menus. This includes setting global alert rules, adding or modifying integrations (such as linking SaaS services or updating API keys), and managing user roles and permissions. Power users, such as service managers or facilities teams, can refine dashboards, create custom alert profiles, and adjust monitoring scopes for specific buildings or departments. Standard users have more limited flexibility, usually confined to organising their personal dashboard layout without affecting the wider system configuration.; ; Customisation can also extend through the API, where authorised users may refresh device data, update integration credentials, or adjust which sites and assets are included in monitoring.; ; Overall, customisation levels vary by role but offer flexibility for both operational oversight and individual workflow preferences.

Scaling

• Independence of resources: Bechtle uses standard multi‑tenant cloud isolation techniques. These prevent “noisy‑neighbor” impact through resource partitioning, workload separation, and fair‑share allocation, ensuring one customer’s usage cannot degrade another’s performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Bechtle Vision provides service usage metrics that show how buildings, devices, and networks are performing in real time. Metrics include energy consumption, occupancy levels, environmental conditions (temperature, humidity, CO₂), and overall network or device status.; These indicators help organisations track resource utilisation, spot trends, and make operational improvements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Physical access control aligned with ISO 27001.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through several options. The Bechtle Vision dashboard typically offer self‑service exports (CSV, Excel, or JSON) for sensor readings, alerts, and device data. Users with API access can pull historical data programmatically before access ends. During contract wind‑down, Bechtle's Service Delivery Management team may also provide a full archived export on request.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Segmentation and zero-trust principles applied

Availability and resilience

• Guaranteed availability: SLA-driven uptime of 99.9% for core services
• Approach to resilience: Redundant infrastructure across multiple datacentres.; Automated failover and disaster recovery plans.
• Outage reporting: Email alerts and governance reporting.; Public dashboard and API integration planned for roadmap.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Bechtle Vision restricts access through role‑based permissions, allowing only authorised administrators to change configuration settings. ; ; Management interfaces use SSO, MFA, and least‑privilege access to prevent unauthorised control. Support channels, such as the "Ask My SDM" feature, require authenticated user accounts, ensuring only verified staff can request changes or view sensitive information.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Bechtle have mature security practices, with solutions for environments that must meet UK Government CESG (now NCSC) standards when delivering hosted services, demonstrating compliance with strict public‑sector security expectations.; ; An overview of policies and processes include:; ; * ISO 27001‑aligned security governance, covering confidentiality, integrity, and availability.; * Access control policies, enforcing least privilege, MFA, and identity‑based network access.; * Endpoint and device security policies, supported by unified endpoint management with zero‑trust controls and continuous threat detection.; * Data protection policies, including encryption in transit and at rest, secure key management, and mandatory logging and monitoring.; * Supplier and third‑party risk management, reviewing partners, integrations, and hosting locations.; * Incident response and business continuity processes, including clear escalation routes and defined recovery objectives.; * Regular vulnerability assessments and security reviews, with updates applied across all tenants.; ; These measures collectively ensure Bechtle Vision operates securely within a shared, multi‑tenant environment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ISO 27001 and ITIL4 CAB process.; Components tracked via CMDB; changes assessed for security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ISO 27001 and Cyber Essentials Plus.; Threat intelligence from NCSC, vendor advisories, CVE databases.; Critical patches deployed within 24 hours
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SIEM and SOC integration for real-time threat detection.; Rapid response within SLA windows.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ISO/IEC 27035:2011 and ITIL4 processes.; Pre-defined playbooks, user reporting via service desk, formal incident reports.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Bechtle provides a free product demonstration, which users can request directly through our platform’s website. ; ; Our website includes a “Request Demo” form where you can submit your details to arrange a guided walkthrough with our pre‑sales team.; ; Our demo includes a tailored showcase of features, dashboards, and deployment scenarios.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.01%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 0.5%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 4 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 4 February 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1558ec47-32b1-40ed-b801-d45188947349
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 96b7d157-8818-433b-b7f5-60dfc598a1ec
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.